# Zaui Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zaui the right Tour Operator solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74193/Zaui-Software/reviews --- Zaui 4.3 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zaui Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews ML Michael L CEOTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “All staff is helpful and friendly, system works well and it’s easy to use and modify.“ April 28, 2025 pA paul A Grand poh baMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “Company won't acknowledge that they have charged me dor months for a product that never worked.“ June 3, 2025 sg simpn g ceo Leisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “overall pretty good , excellent for transport“ April 20, 2023 NS Nate S OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. “ May 15, 2023 KM Katherine M data entryTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “If this was a more streamlined system it would be alot easier to choose new activities when doing new pricelists. “ April 20, 2021 NS Nate S OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Booking tours isn't as easy as other platforms I've used. “ May 15, 2023 NM Niall M Owner / DirectorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused.“ April 20, 2021 DD Dean D ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Initial setup was cumbersome and a little frustrating. As is making some alterations.“ April 13, 2021 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan M. Member Used the software for: 2+ years ### "What great support!" March 8, 2018 4.0 Pros Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. Cons Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. Review Source ML Michael L. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "This system is the solution to your problems." April 28, 2025 5.0 All staff is helpful and friendly, system works well and it’s easy to use and modify. Pros Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. Cons The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. Alternatives considered [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Reason for choosing Zaui Responsive customer service and ease of setup Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Years of maintenance and the overall quality of the online booking engine Review Source pA paul A. Grand poh ba Music Used the software for: Less than 6 months ### "Doesn't work, cost me customers " June 3, 2025 1.0 Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. Pros Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY Cons It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Online booking capacity, in theroy at least Review Source Response from Zaui Software July 16, 2025 We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust. VR Verified Reviewer Reservations Assistant Museums and Institutions Used the software for: 1-2 years ### "Simple and Effective with Amazing Support" August 7, 2021 5.0 From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software. Pros The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well. Cons It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Reason for choosing Zaui Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration. Review Source CF Charles F. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Scalability" August 13, 2019 5.0 The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do. Pros We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!! Cons We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice. Reason for choosing Zaui This is a redundant question. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We made the switch very early on, months before we served our first customer. It just did not have the functionality I was looking for. Review Source Response from Zaui Software August 14, 2019 Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express! DD Dean D. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good booking system " April 13, 2021 4.0 Overall it’s been a good experience and we’ll stick with their software for a lot longer. Pros Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product. Cons Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though. Alternatives considered [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) Reason for choosing Zaui Cost and ease of connecting with third party agents Review Source Response from Zaui Software April 29, 2021 Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team NS Nate S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Convoluted and clunky" May 15, 2023 3.0 Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath Pros It can do a lot, and it looks good from an webpage booking view, but.... Cons But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says \[sensitive content hidden\]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now. Reason for choosing Zaui Flexible pricing plan so customer doesn't land with a 6% booking fee. Review Source Response from Zaui Software June 19, 2024 Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Zaui Review" April 18, 2019 5.0 Overall experience has been fantastic. I have never found another company that offers the same level of customer service as Zaui does. They work one on one with businesses and really help you with getting things set up properly. Pros It is very versatile and the customization ability is fantastic. Customer service is second to none. The staff are exceptional at helping figure out any issues and getting them resolved quickly. API connects very easily and seamlessly with all the major OTA's. Cons It would be nice if there was a set of templates to choose from for the booking window design. Review Source Response from Zaui Software May 18, 2019 Thank you so much for your awesome feedback! Our customer service team is smiling ear to ear! Happy to hear your getting good use out of the OTA channel manager. I have added your recommendation for more booking window templates to be added to our dev team roadmap. We appreciate you working with us over the years. Please let us know if we can support you in any way! DM Dominic M. Manager, Consumer Sales & Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Great reservations+operations platform that can grow with your business!" April 3, 2019 5.0 Pros \- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s); Cons \- Past issues with system speed (seems to be resolved now) Review Source Response from Zaui Software May 18, 2019 Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season! VR Verified Reviewer Sales Analysts Hospitality Used the software for: 2+ years ### "Great Software for tourism companies " April 15, 2019 4.0 Pros \- Easy to use - Allows you to connect to other companies using Zaui - Great customer service - Great POS system for mobile agents Cons \- Reports are not the best - Some times the system can be a bit slow, but it depends on how many products and items a company has Review Source Response from Zaui Software May 18, 2019 Thanks for taking the time to leave that great feedback! We are always working to improve our reporting tools and I hope you are enjoying the new Insights dashboard and analytics! Thanks for the props to our customer service team! I will also be sure to pass that along. As well the nods to our mobile and POS developers (Those guys rarely get to hear that good stuff! ; ) Please let us know if we can be of any service! CP Catrin P. Reservations and Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Feedback" April 15, 2019 4.0 Happy but would like more functionality and customised reports Pros Capturing customer data and setting up customised packages Cons Delay in response to my emails (would like regular updates) and same issues with standby/overbooking keep happening Review Source Response from Zaui Software May 18, 2019 Hi Catrin! Thanks for leaving your feedback and being an awesome Zaui partner. I have passed your notes along to our dev team to see if there is anything happening behind the scenes to cause an overbooking issue in your system. I am unaware of the circumstances for us being pokey to respond to your emails but I am going to review this with our customer service team. You can always reach out to our 24 hour support line at +1 (604) 566 ZAUI (9284) and someone will always be there to assist. Cheers! PL Peter L. Bus driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Simple and easy to use" April 13, 2021 5.0 Great and easy to use would really recommend any company to use it Pros It’s very easy to set and use, it nice it’s working it’s got everything you need to get you up and running. Cons Sometimes we get few glitches but fixed when reported Review Source Response from Zaui Software April 29, 2021 Hi Peter, Thanks for taking the time to review us. Glad to hear that you've found Zaui easy to set up and use for Airporter, and our amazing support and development teams were able to address any issues you've come across. Please let us know if you have anything else we can do to help! Cheers, Grace CS Claudia S. Customer Service Rep Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zaui experience" April 17, 2019 4.0 We were so lucky to have one of the reps as our immediate contact. She is very efficient and always willing to help out. Every time we had a question in regard to Zaui functionality, she took the time to show me how to do it in a fashion manner. Pros The software is user-friendly; it is easy to change times available in the activity, and mostly everything I was able to do it by myself Cons the mobile app needs more work, sometimes checking in passenger was slow and shows a couple of messages, it should be with a simple swipe, but sometimes do not work. Now that we have designed our front end booking system, the round trips are registered as a single trip in Zaui back end, this is causing a major problem identifying bookings for customers and not to mention accounting aspect. Review Source Response from Zaui Software May 18, 2019 Thanks for taking the time to share your feedback Claudia! We are excited to be working with Snowbus! We love the snow and your doing us skiers all a major service! I haven taken your notes and passed them to our dev team to look into. You have some great suggestions for making the software even better to use. Definitely will pass along the great nod to Meghan as well! Please let us know if you need anything! GF Gary F. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and great support." March 8, 2018 5.0 Seamless ability to automated all booking related, billing and check-in functions. iOS apps are also critical to our success. Pros It can handle every scenario I have, no matter how random Easy to sell on other platforms East to setup, navigate and administer Amazing support Cons The backend user interface could use with a bit of a refresh, it functions perfectly, just looks a little dated. That's really the only think I can think of as a con. Review Source SH Sabrina H. Sales Agent Leisure, Travel & Tourism Used the software for: 6-12 months ### "Zaui Software Review " April 9, 2019 5.0 Overall a very simple and straight forward layout that was very easy to learn and use for our very busy operation. Pros As a new user I found this software very user friendly. Cons I don't find it very efficient that we have to click the home booking every time we need to view a new date or create a new booking. Review Source Response from Zaui Software June 17, 2019 Hi Sabrina! Thanks for taking the time to leave your review! We are excited to continue working with Orca Spirit Adventures and watch your business thrive! Please let us know if we can ever be of any assistance. Happy Whale watching season! : ) SB Sophie B. Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Zaui- Making our lives easier!" March 21, 2019 5.0 Pros Being a walking tour company, having all of the bookings for the tours at a glance is great! Especially when it comes to consolidating all of the OTAs and our own online bookings Cons Learning all of the vocabulary in the beginning was a challenge. However our Support Specialist has been an absolute star with helping us to understand how it all works and iron out any kinks for us! Thanks to our rep! Review Source HA Hassan A. Marketing Translation and Localization Used the software for: Less than 6 months ### "Perfect for small business " July 12, 2021 5.0 Great experience, \[SENSITIVE CONTENT\] has been amazing and helped us navigate through the system . Pros Zaui made our life easier, help us connect with different sales channel and centralized updation is the best feature. Cons Too early to say, maybe we will know more about it in few months. Review Source TT Tammy T. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Zaui Review" April 19, 2019 4.0 Overall it has been user friendly. Pros For me what I like most about this software is the efficiency of daily operations, and the ability to be able to pull reports. Cons What I like least is it cannot be completely customized for my requirements. Review Source Response from Zaui Software May 18, 2019 Ahoy Tammy! We appreciate you taking the time to leave your feedback! We love that your daily operations are running more efficiently on the Zaui platform. Please let us know if we can be of any help with any of the customization tools or absolutely anything else. You can reach us 24/7 at +1 (604) 566 ZAUI (9284). SM Stefanie M. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Moderately satisfied and sure hoping things get better" April 7, 2023 4.0 We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. Pros The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. Cons When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. Reason for choosing Zaui Canadian, and seemed at the time to meet our needs. Review Source Response from Zaui Software June 19, 2024 Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon. NM Niall M. Owner / Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Your quest seeking a new res-tech solution is now over!" April 20, 2021 5.0 My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together. Pros We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs. Cons We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused. Reason for choosing Zaui I looked at many alternative products over a period of 2-3 years. At this stage it would be impossible to list them but suffice to say that of all the options I researched, I still believe I chose the right one. Review Source Response from Zaui Software May 5, 2021 Hi Niall, Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!). Looking forward to many more years together. Cheers, The Zaui Team ND Nadine D. Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "My Review " April 4, 2019 4.0 Pros \- Activities and packages fairly easy to build and get up and running - I love the ability to connect with other systems and the OTAs - I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful. Cons \- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed. - Slow loading - Need the ability to custom design the manifests - Communication - I wish there was more communication as to when updates are released and what the update includes. - It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc... - The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly. - We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds. - Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets. - Need the ability to archive old stuff like employees, agents, activities, etc... - Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability. - Reports not being the correct i.e. report by agent, summary by activity - The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place. Review Source Response from Zaui Software May 18, 2019 Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon! KP Kimberly P. Operations Manager Hospitality Used the software for: 2+ years ### "Best reservation system I've ever used (and I've used a lot)" March 17, 2022 5.0 SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system. Pros Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc. Cons Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment. Reason for choosing Zaui Zaui is a much richer program than any others we have tried. It served are needs in every respect Review Source Response from Zaui Software June 19, 2024 Hello Kimberly, Thank you for posting this review! We are thrilled to hear that you are enjoying the software and have had positive experiences working with our amazing Support Team. We are always available to help set up and fix any gaps you might encounter. Feel free to reach out to us anytime. Again, we really appreciate the time you took to give us this feedback. PD Pieter D. Owner Hospitality Used the software for: 2+ years ### "Critical issues with software reliability" July 31, 2019 2.0 It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product! Pros The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use. Cons If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have! Review Source Response from Zaui Software August 2, 2019 Hi Pieter, Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved. As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness. The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before. We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures. NK Nathalie K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "1 system for all the bookings" March 14, 2023 3.0 Pros That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season. Cons That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier. Reason for choosing Zaui Zaui has an all in one solution. Review Source Response from Zaui Software June 19, 2024 Hi Nathalie, Thank you for taking the time to leave a review about Zaui. We are glad that you appreciate Zaui as a centralized platform for all your bookings and operational requirements. If you have any questions or notice any gaps in your operations, please reach out to us. We would love to work with you to fulfill your requirements. DC Don C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Zaui helped Copper Cayuse Outfitters build a better business" April 16, 2019 5.0 We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences. Pros Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers. Cons Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful. Review Source Response from Zaui Software May 18, 2019 Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us! Talk to a Capterra advisor for free and get results within 15 minutes.