# Zaui Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zaui Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more. Source: https://www.capterra.com/p/74193/Zaui-Software --- # Zaui Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zaui ## What is Zaui? Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies. Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more. ## What is Zaui used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Ticketing](https://www.capterra.com/ticketing-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 85% Neutral 9% Negative 6% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zaui alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing [4.8 (1,125)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month [4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/74193/Zaui-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.1 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 4.2 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Customer Support 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Central Reservation System 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Reservations Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Activities Booking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Zaui 72 features Integrate with a third-party accounting system Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Transfer of data from one computer system to another Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Track and manage inventory levels to maintain proper supply Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Obtain tickets via Kiosk upon arrival at event Track driver locations on a map in real time Access software remotely via mobile devices Access the system via a mobile application Allowing users to order, pay for, obtain, and validate tickets using mobile devices Bookings that last more than one day Manage and support multiple languages Manage and support multiple locations Book meetings and appointments through a website or digital platform Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Grants the users access to all events for one season For selection of seat at booking or check-in Manage all supplier data and operations Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes The resale of tickets based on demand and availability Create and manage ticket reservations for various events Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.1 (52) 4.1 Based on 52 reviews ## Pricing Value for money 4.1 (46) ### Starting price Free trial available Value for money 4.1 (46) 4.1 Based on 46 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Routific](https://www.capterra.com/p/142530/Routific/)[ Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (48) 4.5 Based on 48 reviews ## User reviews Overall rating 4.3 Based on 54 reviews Filter by rating 5(29) 4(17) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent PA paul A. Grand poh ba Music ### "Doesn't work, cost me customers " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2025 Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. Pros Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY Cons It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Online booking capacity, in theroy at least Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2025 We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust. ML Michael L. CEO Transportation/Trucking/Railroad ### "This system is the solution to your problems." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2025 All staff is helpful and friendly, system works well and it’s easy to use and modify. Pros Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. Cons The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Years of maintenance and the overall quality of the online booking engine Alternatives considered [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Reasons for choosing Zaui Responsive customer service and ease of setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Brian F. Sys Admin Leisure, Travel & Tourism ### "A fantastic reservation solution a far better system and support team than competitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2023 Pros Customisation, report builder, dashboard layout, support Cons Sometimes system speed can be a bit slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hi Brian, Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience with the platform and our Customer Support teams. We aim to make your life easier! We understand your feedback regarding the speed. If you still feel it's an issue, please don't hesitate to reach out to us. We are constantly working to improve our system and we value your feedback. NS Nate S. Owner Leisure, Travel & Tourism ### "Convoluted and clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 15, 2023 Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath Pros It can do a lot, and it looks good from an webpage booking view, but.... Cons But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says \[sensitive content hidden\]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now. Reasons for choosing Zaui Flexible pricing plan so customer doesn't land with a 6% booking fee. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input SG simpn g. ceo Leisure, Travel & Tourism ### "escapade mauricie " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 20, 2023 Pros overall pretty good , excellent for transport Cons sometimes i found the back office complicated Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reasons for choosing Zaui my friend suggest it to me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hello Simon - Thank you for posting this review! We are happy to hear that you are enjoying using Zaui. I'm excited to let you know we are adding more functionality to make it even more seamless to use our back office. If you have any additional questions or feedback, please do not hesitate to reach out! SM Stefanie M. Director Leisure, Travel & Tourism ### "Moderately satisfied and sure hoping things get better" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 7, 2023 We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. Pros The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. Cons When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. Reasons for choosing Zaui Canadian, and seemed at the time to meet our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon. NK Nathalie K. Owner Leisure, Travel & Tourism ### "1 system for all the bookings" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 14, 2023 Pros That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season. Cons That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier. Reasons for choosing Zaui Zaui has an all in one solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hi Nathalie, Thank you for taking the time to leave a review about Zaui. We are glad that you appreciate Zaui as a centralized platform for all your bookings and operational requirements. If you have any questions or notice any gaps in your operations, please reach out to us. We would love to work with you to fulfill your requirements. KP Kimberly P. Operations Manager Hospitality ### "Best reservation system I've ever used (and I've used a lot)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2022 SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system. Pros Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc. Cons Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment. Reasons for choosing Zaui Zaui is a much richer program than any others we have tried. It served are needs in every respect Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hello Kimberly, Thank you for posting this review! We are thrilled to hear that you are enjoying the software and have had positive experiences working with our amazing Support Team. We are always available to help set up and fix any gaps you might encounter. Feel free to reach out to us anytime. Again, we really appreciate the time you took to give us this feedback. SB Sarah B. Manager Leisure, Travel & Tourism ### "Excellent Support & Changed Our Booking Process " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2022 Pros Easy to use, training and support exceptional but more importantly the interface and product is second to none. I have tested a number of booking systems and this one blows the others out of the water. Easy to intergrate and report management is useful for a number of applications. Cons Nothing.... The system works well for our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hi Sarah, Thank you so much for your thoughtful review of Zaui. We are thrilled to hear about your positive experience. Our team takes great pride in the product we create and the service we provide, so we are delighted that you like it. If you ever feel there is something we can improve, we would love to hear from you. Thanks again for your positive feedback. ML Michae L. Marketing Transportation/Trucking/Railroad ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2021 Amazing customer service Pros Prett is easy to integrate but think the waiver should be included in Zaui. Like checkfront Cons Integration is never an easy process and feel that some integration should be included Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hi Michael, Thank you so much for your feedback and for highlighting our customer service. We love hearing from our customers and are committed to making Zaui as user-friendly as possible. We're excited to learn more about your integration experience and work with you to address any gaps you may have encountered. Please let us know if there's anything that still needs attention. [View all Reviews](https://www.capterra.com/p/74193/Zaui-Software/reviews/) Popular comparisons [Eventbrite vs Zaui](https://www.capterra.com/compare/74193-114949/Zaui-Software-vs-Eventbrite)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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