# BestNotes Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BestNotes Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/73807/BestNotes --- # BestNotes Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BestNotes ## What is BestNotes? BestNotes is a cloud based EHR and CRM purpose built for behavioral and addiction treatment. Special focus on compliance documentation, marketing/admissions and outcome measures. Billing, fully customizable notes, scheduling, telehealth, e-prescribe, e-MAR, lab results, patient portal, HR, appointment reminders, administrative tools and more included! For over 20 years, users have enjoyed no upfront fees, month-to-month contract, unlimited training and support, for one low monthly price. ## What is BestNotes used for? [Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Overall rating Based on 198 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 1% Starting price $58 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BestNotes alternatives Highest Rated [4.7 (955)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month [4.6 (2,822)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month [4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month [4.7 (828)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month [View all alternatives](https://www.capterra.com/p/73807/BestNotes/alternatives/) ## Who uses BestNotes? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.9 (82) 97.56% of 82 reviewers that rated this feature as important or highly important BestNotes offers strong privacy controls and customizable access levels, helping you protect client data and comply with HIPAA regulations. Reviewers appreciate its secure login, document signing, and confidentiality, noting it reduces daily compliance worries and keeps records private. Charting 4.6 (64) 96.88% of 64 reviewers that rated this feature as important or highly important With this capability, you can easily document, edit, and access client charts, treatment plans, and notes. Reviewers appreciate the intuitive interface, calendar integration, and DSMV support, saying charting is simple, organized, and tailored to different service types. Document Management 4.6 (63) 93.65% of 63 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Scheduling 4.6 (52) 86.54% of 52 reviewers that rated this feature as important or highly important Schedule appointments via a calendar EMR/EHR 4.6 (48) 91.67% of 48 reviewers that rated this feature as important or highly important Create and securely store digital patient records Calendar Management 4.5 (36) 83.33% of 36 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar BestNotes 65 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process With this capability, you can easily document, edit, and access client charts, treatment plans, and notes. Reviewers appreciate the intuitive interface, calendar integration, and DSMV support, saying charting is simple, organized, and tailored to different service types. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Software designed for the healthcare industry For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location To scribe and interpret the written words received from online or offline inputs BestNotes offers strong privacy controls and customizable access levels, helping you protect client data and comply with HIPAA regulations. Reviewers appreciate its secure login, document signing, and confidentiality, noting it reduces daily compliance worries and keeps records private. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Captures invoice data and maintains comprehensive records for auditing and reporting purposes Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Manage and support multiple locations For practices with multiple providers Allow users to create, edit, and sort multiple notes Certified for healthcare IT products based on the results from ONC-ATL Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track and organize physician schedules and pertinent information Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (196) 4.4 Based on 196 reviews ## Pricing Value for money 4.5 (164) [View pricing plan details](https://www.capterra.com/p/73807/BestNotes/pricing/) 1-10 Users $58.00 Per User,Per Month It includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support 11-100 Users $24.00 Per User,Per Month It includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support 101+ Users $12.00 Per User,Per Month It includes: - Month-to-Month Contract - No Upfront Fees - Unlimited Data - Unlimited Support Value for money 4.5 (164) 4.5 Based on 164 reviews ## Integrations [ EZClaim](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/)[ ALERE](https://www.capterra.com/p/196032/ALERE-ERP-Software/)[ Millennium](https://www.capterra.com/p/33751/Millennium/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (181) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (181) 4.6 Based on 181 reviews ## User reviews Overall rating 4.5 Based on 198 reviews Filter by rating 5(121) 4(60) 3(15) 2(2) 1(0) Mentioned topic Sorted by most recent GO Greg O. Executive Clinical Director Health, Wellness and Fitness ### "Flexible and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 Positive, customer service has been helpful; always available to ask simple questions and provide direction in the moment Pros Flexible and applicable; easy to add group notes; point and click notes make documentation quick and easy Cons Cannot edit intake documents to meet our needs; have inquired about being able to adjust intake documents to meet our format Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Billie B. Clinical Health, Wellness and Fitness ### "Needs ASAM 5" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 20, 2025 Pros Easy to use, good customer service. It is easy to train people on. Treatment plans are easy to do and cheap. Cons No ASAM 5 What I liked least about BestNotes was the overall user experience. The interface often feels outdated and cluttered, which makes navigating between notes, client information, and documentation tools slower than it should be. Some features feel unintuitive, requiring extra clicks or searching through menus just to complete simple tasks. Because the layout isn’t very streamlined, it can be frustrating for new users and time-consuming for busy professionals who need to document quickly. Customization options are limited, so it’s difficult to tailor the system to a team’s specific workflow. While functional, BestNotes could benefit from a more modern, user-friendly design. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BE Bobby E. Director of Operations Mental Health Care ### "Pretty Good system for the price" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 10, 2025 For an affordable system, it is fairly easy to use and I'm glad support is always willing to help. I have not had too many serious issues Pros Customer support has improved greatly. I appreciate that they can resolve most issues fairly quickly. Cons System down time. Seems like there have been several over the last few months mid-day. It challenges us when we are at time sensitive entries and data needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Tiffany T. Internal Audtior Individual & Family Services ### "BestNotes review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2025 I have been using BestNotes for years and I know how to do most of the things within the program. I would recommend it to anyone that needs an EMAR. Pros I know how to use it and customer service is pretty darn good. I would recommend it to anyone that needs an EMAR. Cons It is pretty user friendly. I would recommend it to anyone that needs an EMAR. Customer service is amazing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Victor D. Owner Mental Health Care ### "I like bestnotes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2025 It's been pretty good overall, four stars. Pros The customer support is excellent; when I have an issue I get to talk to a human right away, and you've usually got an answer for me. Cons I have had frequent episodes of the application slowing down or stalling out completely lately. I wish the patient portal was easier for patients to navigate. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing BestNotes Price and experience. Primarily customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jennifer H. BRS Program Manager Government Relations ### "BestNotes Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2025 Good. Help Desk responds quickly to inquiries. Would recommend it (and have already done so) to other residential programs. Pros Easy to use, easy to fix errors, color coding of appointments, quick responses from the Help Desk when needed. Cons New users cannot see calendar appointments from before their start date. This is very frustrating and difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD JONI D. CFO Mental Health Care ### "BEST FOR IOP PROGRAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2025 I would recommend for EMR. I like how when I call someone can help me right there vs a ticket. People are always nice Pros I can call they they fix or walk through me issues or concerns right there. I never liked the ticket system. When I need something I need it now. Cons Still feels like DOS. Billing is not easy. It doesn't flow with collabeMD very easily. I wish it was more user friendly don't like tickets Alternatives considered [Alleva](https://www.capterra.com/p/180899/Alleva/) Reasons for choosing BestNotes price and best for group notes. It works well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Aaron A. Clinical Director Mental Health Care ### "Love the Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2025 It is one of the best EHRs I've used. It works will in house. There are issues when trying to get signatures from parents. Pros BestNotes.is user friendly and tech support is responsive, friendly, and helpful. They seem to strive to improve the product. Cons At times there are updates done that we, as users, don't always hear about. I have seen improvement in this over the past year. I've also have functionality issues with the parent portal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO ERICA O. HR Mental Health Care ### "Great Experience!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2025 It was user friendly. Any time I had to contact customer care it was handled right away. I really enjoyed using Best Notes. I prefer Best Notes over anything I have used over the last 10 years. Pros WhaI loved most about Best Notes is everything was on one platform. Seeing everything from assessments to group notes right on the first screen made it easy to find things. Searching for clients and making it easy to addd multiple stays as in just adding an episode. Having an app also makes it easy to look at stuff on the go. Cons There wasn't really anything I didn't like about Best Notes. It was really easy to train people and have everything right there. One thing that could make it better is having a dashboard with all current clients on it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Justin P. Director of Operations Hospital & Health Care ### "Simply BestNotes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2025 It has been great.\[sensitive content hidden\] have been wonderful to talk to. I used Kipu at another facility but did not know the functionality, from what I saw it seemed like a lot of extra work for underwhelming reporting. I am also biased because I have been primarily using BestNotes since around 2013. I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and educating. Pros I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs. Cons I wish that there was a way to populate table data into a template that we have created. This would save a lot of manual data entry time and/or prevent asking a patient the same questions multiple times. Most everything else there is a workable solution to getting what we need. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reasons for choosing BestNotes I started on BestNotes and know it better, so it is easier to train others. No learning curve to go to a new system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/) Popular comparisons [Carepatron vs BestNotes](https://www.capterra.com/compare/73807-195467/BestNotes-vs-Care-Patron)[EHR YOUR WAY vs BestNotes](https://www.capterra.com/compare/73807-118789/BestNotes-vs-EHR-YOUR-WAY)[Alleva vs BestNotes](https://www.capterra.com/compare/73807-180899/BestNotes-vs-Alleva)[SimplePractice vs BestNotes](https://www.capterra.com/compare/73807-130710/BestNotes-vs-SimplePractice)[TheraNest vs BestNotes](https://www.capterra.com/compare/73807-130400/BestNotes-vs-TheraNest-Mental-Health)[CounSol.com vs BestNotes](https://www.capterra.com/compare/73807-124769/BestNotes-vs-CounSol-com)[Valant EHR Suite vs BestNotes](https://www.capterra.com/compare/73807-81298/BestNotes-vs-Valant-Behavioral-Health-EHR)[TherapyNotes, LLC vs BestNotes](https://www.capterra.com/compare/73807-118981/BestNotes-vs-TherapyNotes-com) [Kipu vs BestNotes](https://www.capterra.com/compare/73807-156391/BestNotes-vs-Kipu-EMR)[Jane vs BestNotes](https://www.capterra.com/compare/73807-178984/BestNotes-vs-Jane-App)[Qualifacts Insync vs BestNotes](https://www.capterra.com/compare/73807-144484/BestNotes-vs-InSync-EMR)[Zanda vs BestNotes](https://www.capterra.com/compare/73807-180530/BestNotes-vs-Power-Diary)[RXNT vs BestNotes](https://www.capterra.com/compare/73807-110018/BestNotes-vs-rxnt)[Qualifacts CareLogic vs BestNotes](https://www.capterra.com/compare/73807-267145/BestNotes-vs-CareLogic-Enterprise)[Tebra vs BestNotes](https://www.capterra.com/compare/73807-129169/BestNotes-vs-Tebra)[DrChrono vs BestNotes](https://www.capterra.com/compare/73807-89392/BestNotes-vs-drchrono-Practice-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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