# Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews --- Verizon Connect 3.2 (940) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety.“ February 9, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins.“ February 9, 2026 David C Managing DirectorLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)“ May 3, 2024 Kylie M Designer and AdministratorCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements.“ January 8, 2025 GH Gerald H They ignored us until after the auto renewalConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Hardware and software issues: unreliable hardware, persistent glitches, and slow performance.“ October 21, 2025 KC Kyle C Inventory and OperationsAutomotive, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Live Map view is a very useful tool, great for monitoring driver locations.“ May 16, 2025 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 940 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheyanne M. Owner Arts and Crafts Used the software for: I used a free trial ### "Ummm.... Verizon .... ok...." July 16, 2025 4.0 Pros Verizon, connect is great. I love verizon, all in all great service, little pricey, but great, honestly. Cons Truthfully, Verizon connect is great other than I despise Verizon pricing and the prices Are too high. Review Source JH Jennifer H. Director of S.O.C. Translation and Localization Used the software for: 1-2 years ### "Verizon Connect review" April 8, 2025 4.0 Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. Pros platform easy to navigate and use; provides real-time tracking and detailed reports Cons Equipment didnt seem reliable and customer service was bad. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones Review Source Russell H. Owner Food & Beverages Used the software for: 1-2 years ### "Verizon Connect Sucks" July 11, 2025 1.0 Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. Review Source kB krystal B. Office Manager Printing Used the software for: 2+ years ### "I recommend Verizon Connect " December 12, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Keeping trucks and shippers on the same page." December 5, 2025 5.0 Since we set this up, I spend less time chasing drivers for updates. I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet. Pros I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls. Cons What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be. Review Source VR Verified Reviewer Manager Utilities Used the software for: 2+ years ### "DONT WASTE YOUR MONEY" July 17, 2025 1.0 AWFUL! Even though they are on the less expensive side - save your money. Trying Bouncie or literally anything else. Like a cell phone plan, IMPOSSIBLE to get out of contract or a final buyout when you outgrow this group. Static software, frequently glitchy, and needs to updated - and guess what? Updating the trackers requires a NEW contract. Go elsewhere. Pros It was cost effective in the beginning, and years ago they had a live account rep you could reach to go over issues. Everything is outsourced & call centers now. Good luck finding anyone at this company that cares enough to follow through with requests Cons Customer Service, billing, troubleshooting, any time you had to deal with people. Easy to outgrow. You get what you pay for. Customer service is THE WORST! Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect Price, but it wasn't worth it in the end. Review Source GH Gerald H. They ignored us until after the auto renewal Construction Used the software for: 1-2 years ### "Bad Business Practices" October 21, 2025 1.0 A complete waste of time and Money overall. Bad Business Practices! Pros Nothing Cons Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! Review Source Bailie M. Office Manager Utilities Used the software for: Less than 6 months ### "Great Product" July 28, 2025 5.0 Other than the installation our overall experience has been great. It is really easy to use and the equipment seams to be holding up. Pros I liked how easy it was to set up. The online program itself is very easy to use and tracking is very simple to see. Cons The installation was a bit harder than the salesman said. We ended up having to pay to have it installed. Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Verizon Connect - A great tool!" June 7, 2025 4.0 The experience is overall really good. The team management is great and allows us to see everything that we have. Pros Verizon connect works great for tracking all of our stuff. It’s great for letting the team see everything in the inventory. Cons Sometimes it’s a little bit clunky of software. It’s user interface can be a little hard to work through at points. Review Source DD Doury D. Manager Wholesale Used the software for: 6-12 months ### "Get away from verizon connect" May 18, 2023 1.0 Terrible Pros Price was competitive initially, but even a penny is too high for non functional products Cons Everything, including product installation, product quality, customer service and technical support Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) there are too many technical difficulties with the dual-facing cameras and the ELD logbook. Our truck number 14 recently got into a major accident, and we cannot pull any footage at all, even though the camera was online with no error codes. It is unacceptable that our company couldn't investigate or look further into this incident, even with a dash cam. We were promised fast customer service when we initially signed up for your services. Still, we've been trying to contact you guys multiple times to fix numerous issues; every time, it's either no response or spending 3 hours on getting simple matters resolved, and most of the time, everything still needs to be fixed. We currently have eight cameras that haven't been connected to the reveal database for months, and almost half of our fleet's eld and tracking couldn't be utilized due to the system being unable to get it out of tow mode. When we initially installed the dual dash cam, we instructed the technician to place the camera in a position where the sunshade couldn't be blocked, which they acknowledged. The technician reassured me the sunshades would not be able to be covered by the shade, but they proceeded to place it in a high spot, which defeats the purpose of the driver-facing camera. I messaged support, and I was never given a resolution. We have only used your products for less than half a year, and only a quarter of your product functioned adequately. We want our Verizon Connect contract rescinded and the remaindE Review Source RS REBECCA S. Executive Assistant Construction Used the software for: 2+ years ### "Good but pricey" January 31, 2025 3.0 We use Verizon for all business needs but the Verizon Connect was too expensive. Pros I really liked the report functions and layout of the program. Cons Not a fan of the price and having to be under contract. Review Source RD Rick D. CEO Facilities Services Used the software for: 1-2 years ### "20 year old technology with no option to cancel" November 19, 2024 1.0 Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements. Pros There really isn't anything good about verizon connect / reveal. Cons Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse. Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "Verizon Connect works for us." September 23, 2024 5.0 Overall we have been happy with the product. We would recommend it. Pros Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product. Cons Would have liked an easier solution to installing the transponder in the vehicle Review Source VR Verified Reviewer Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Terrible company, customer service & overall awful company" July 26, 2024 1.0 Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent. Pros I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years. Cons Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well! Reason for choosing Verizon Connect I made a HUGE mistake. Review Source VP Veronica P. Administrative Assistant Education Management Used the software for: 6-12 months ### "quick and reliable" October 10, 2024 5.0 overall my experience with Verizon Connect has been great! Pros verizon connect is quick and reliable whenever we need to communicate as a team in our company. Cons there is not many things I do not like about verizon connect. Its great Review Source AT Amanda T. Ceo Real Estate Used the software for: 6-12 months ### "Verizon Connect" September 25, 2024 5.0 Pros Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal Cons There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it Review Source TL Tung L. Accounting and HR Assistant Construction Used the software for: 2+ years ### "Verizon Connect" August 3, 2024 5.0 Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations. Pros Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports. Cons Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue. Review Source CR Cameron R. Information Technology Financial Services Used the software for: Less than 6 months ### "Great Asset Tracking Tool" October 14, 2024 5.0 Pros Great asset tracking score for fleets of vehicles. Cons There were some connectivity issues but that was probably more on the location of the asset. Review Source OB Olivia B. FOA Medical Practice Used the software for: 6-12 months ### "Optimis Corp Review" August 1, 2024 5.0 My overall experience has been great. The software is efficient when it comes to workforce management software programs. Pros What I like most about Verizon Connect is how easy it is to manage all daily operations in my office. Cons There is nothing I currently have found that I dislike about Verizon Connect. Review Source bB brittany B. Co-Director Child Day Care Services Used the software for: I used a free trial ### "childcare centers " April 1, 2025 5.0 Pros all though one carrier and dont need multiples Cons can be a bit pricy type of survices epically with others Review Source MS Molly S. SELF Writing and Editing Used the software for: I used a free trial ### "Straight to the Point" November 25, 2024 5.0 Always a great experience overall, so worth it! Pros It was quick, fast, straight to the point. No Time to wait. Cons It took a hot minute to set up, but once everything was all set up boom it was fast. Review Source MW Michelle W. purchasing Construction Used the software for: Less than 6 months ### "VZ Connect" August 9, 2024 5.0 It was a good experience. Colleagues also like it. Pros The ability to use it anywhere at anytime. Cons price was a little more than I had thought it would be Review Source KM Kalen M. Owner Director Health, Wellness and Fitness Used the software for: 6-12 months ### "All-In-One Scheduling Tool" June 3, 2024 5.0 Great experience, it has made scheduling easy. Pros I can pair Verizon Connect with other Verizon products, such as mobile and cable. These all-in-one features make scheduling easy. Cons It was difficult to schedule a training date close to the install date, so we had the product for a while before we were able to use it. Review Source NS Nathalie S. Fleet Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Can't go a day without Verizon Connect" April 13, 2024 5.0 I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it. Pros I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well. Cons Nothing. I couldn't imagine managing my fleet without it. Review Source Similar Products Featured