# Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verizon Connect the right GPS Tracking solution for you? Explore 944 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews --- Verizon Connect 3.2 (944) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies.“ April 20, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency.“ April 16, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like.“ February 9, 2026 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data.“ April 16, 2026 JW JON W Director of fleet managementArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “customer support lacking, a lot of features are missing that many other gps tracking providers use.“ May 5, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety.“ February 9, 2026 Kevin B PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “The app is sometimes glitchy and does not show all changes made in the desktop. “ December 13, 2025 ## Showing most helpful reviews Showing 1-25 of 944 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. RECEPTIONIST Executive Office Used the software for: 1-2 years ### "VERIZON CONNECT - A+" February 9, 2026 5.0 Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it. It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations. For anyone serious about fleet management, it’s a solution that earns its place. Pros Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field. I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing. The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety. I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins. Cons The biggest challenge for me has been the learning curve and overall complexity of the platform. There are a lot of features, which is great in theory, but it can feel overwhelming and not always intuitive at first. Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like. Pricing can also feel high, especially for smaller teams, and customer support responses can be inconsistent depending on the issue. Review Source JH Jennifer H. Director of S.O.C. Translation and Localization Used the software for: 1-2 years ### "Verizon Connect review" April 8, 2025 4.0 Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. Pros platform easy to navigate and use; provides real-time tracking and detailed reports Cons Equipment didnt seem reliable and customer service was bad. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones Review Source Russell H. Owner Food & Beverages Used the software for: 1-2 years ### "Verizon Connect Sucks" July 11, 2025 1.0 Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. Review Source Cheyanne M. Owner Arts and Crafts Used the software for: I used a free trial ### "Ummm.... Verizon .... ok...." July 16, 2025 4.0 Pros Verizon, connect is great. I love verizon, all in all great service, little pricey, but great, honestly. Cons Truthfully, Verizon connect is great other than I despise Verizon pricing and the prices Are too high. Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source VR Verified Reviewer Manager Utilities Used the software for: 2+ years ### "DONT WASTE YOUR MONEY" July 17, 2025 1.0 AWFUL! Even though they are on the less expensive side - save your money. Trying Bouncie or literally anything else. Like a cell phone plan, IMPOSSIBLE to get out of contract or a final buyout when you outgrow this group. Static software, frequently glitchy, and needs to updated - and guess what? Updating the trackers requires a NEW contract. Go elsewhere. Pros It was cost effective in the beginning, and years ago they had a live account rep you could reach to go over issues. Everything is outsourced & call centers now. Good luck finding anyone at this company that cares enough to follow through with requests Cons Customer Service, billing, troubleshooting, any time you had to deal with people. Easy to outgrow. You get what you pay for. Customer service is THE WORST! Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect Price, but it wasn't worth it in the end. Review Source GH Gerald H. They ignored us until after the auto renewal Construction Used the software for: 1-2 years ### "Bad Business Practices" October 21, 2025 1.0 A complete waste of time and Money overall. Bad Business Practices! Pros Nothing Cons Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! Review Source Bailie M. Office Manager Utilities Used the software for: Less than 6 months ### "Great Product" July 28, 2025 5.0 Other than the installation our overall experience has been great. It is really easy to use and the equipment seams to be holding up. Pros I liked how easy it was to set up. The online program itself is very easy to use and tracking is very simple to see. Cons The installation was a bit harder than the salesman said. We ended up having to pay to have it installed. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Sufficient Verizon" February 20, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source TF Travis F. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "VERIZON CONNECT" February 7, 2026 5.0 Pros VEHICLE MANAGEMENT, TRACKING, COST. THE TRACKING AND VIDEO ARE GREAT AND CUSTOMER SUPPORT IS VERY HELPFUL Cons SOME TIME THE VIDEO WILL LAG. THE CHARGES A EXTRA FEE FOR USING FEATURES BUT OTHER THAN THAT EVERYTHING IS GREAT. Review Source DD Doury D. Manager Wholesale Used the software for: 6-12 months ### "Get away from verizon connect" May 18, 2023 1.0 Terrible Pros Price was competitive initially, but even a penny is too high for non functional products Cons Everything, including product installation, product quality, customer service and technical support Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) there are too many technical difficulties with the dual-facing cameras and the ELD logbook. Our truck number 14 recently got into a major accident, and we cannot pull any footage at all, even though the camera was online with no error codes. It is unacceptable that our company couldn't investigate or look further into this incident, even with a dash cam. We were promised fast customer service when we initially signed up for your services. Still, we've been trying to contact you guys multiple times to fix numerous issues; every time, it's either no response or spending 3 hours on getting simple matters resolved, and most of the time, everything still needs to be fixed. We currently have eight cameras that haven't been connected to the reveal database for months, and almost half of our fleet's eld and tracking couldn't be utilized due to the system being unable to get it out of tow mode. When we initially installed the dual dash cam, we instructed the technician to place the camera in a position where the sunshade couldn't be blocked, which they acknowledged. The technician reassured me the sunshades would not be able to be covered by the shade, but they proceeded to place it in a high spot, which defeats the purpose of the driver-facing camera. I messaged support, and I was never given a resolution. We have only used your products for less than half a year, and only a quarter of your product functioned adequately. We want our Verizon Connect contract rescinded and the remaindE Review Source NC Nick C. CFO Construction Used the software for: Less than 6 months ### "Swindled and Hood Winked" March 28, 2024 1.0 In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs! Pros Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors. Cons Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain. Alternatives considered [DriveCam](https://www.capterra.com/p/112869/DriveCam/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect The Verizon agent lied and stated that Verizon contained the same capabilities as their competitors. In addition, Verizon offered a comparatively lower price per unit. Review Source DS Deneen S. HR Coordinator Utilities Used the software for: 2+ years ### "Precision- Verizon Connect" January 29, 2025 5.0 Overall, Verizon does more than just fit our needs. They deliver a quality, accurate product that has improved our fleet experience dramatically. Pros Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members. Cons The customer service has not been the greatest compared to other vendors we work with. Review Source RS REBECCA S. Executive Assistant Construction Used the software for: 2+ years ### "Good but pricey" January 31, 2025 3.0 We use Verizon for all business needs but the Verizon Connect was too expensive. Pros I really liked the report functions and layout of the program. Cons Not a fan of the price and having to be under contract. Review Source IV Ilsia V. CSR Hospitality Used the software for: 2+ years ### "Chat Verizon" April 16, 2025 5.0 There were a few bumps with customer support, but the platform itself worked well most of the time. Pros The app was pretty convenient. I could check in on things even when I wasn’t at my desk. Cons Honestly, the biggest issue for me was the customer service. It was really hard to get timely help when I needed support, and sometimes the reps didn’t seem familiar with the system. Review Source KJ Kirk J. Estimator Construction Used the software for: 1-2 years ### "Pro Verizon Connect" November 19, 2024 5.0 We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site. Pros It has helped us manage our fleet locations as well as employee time tracking Cons Nothing. It has been great and easy to work with Review Source VR Verified Reviewer Customer Service Supervisor Telecommunications Used the software for: 2+ years ### "Verizon Connect" December 9, 2024 3.0 Pros I am very familiar with the product. I understand the Verizon lingo. Cons it is mainly used for fleets not everyone has access to it. Review Source LA LEWIS A. manager Automotive Used the software for: 1-2 years ### "Verizon Connect is excellent " September 27, 2024 5.0 excellent tracking tool for mobile workforce and equipment Pros helps reduce costs, increase productivity, keep up on vehicle maintenance Cons no signal areas can cause dispatcher confusion Review Source VR Verified Reviewer Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Terrible company, customer service & overall awful company" July 26, 2024 1.0 Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent. Pros I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years. Cons Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well! Reason for choosing Verizon Connect I made a HUGE mistake. Review Source CR Cameron R. Information Technology Financial Services Used the software for: Less than 6 months ### "Great Asset Tracking Tool" October 14, 2024 5.0 Pros Great asset tracking score for fleets of vehicles. Cons There were some connectivity issues but that was probably more on the location of the asset. Review Source SB Sara B. Teacher Education Management Used the software for: I used a free trial ### "Pretty cool app" October 4, 2024 5.0 Pros I liked the ease of how I could track company vehicles Cons I have never had any bad times with this app Review Source bB brittany B. Co-Director Child Day Care Services Used the software for: I used a free trial ### "childcare centers " April 1, 2025 5.0 Pros all though one carrier and dont need multiples Cons can be a bit pricy type of survices epically with others Review Source KM Kim M. Talent Advisor Education Management Used the software for: Less than 6 months ### "Verison Connect is Relaible and Easy to use " November 27, 2024 5.0 We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship. Pros Verizon Connect is relaible and accurate. It is easy to use and stays up to date. Cons NO cons at this time that I can think of. Review Source MW Michelle W. purchasing Construction Used the software for: Less than 6 months ### "VZ Connect" August 9, 2024 5.0 It was a good experience. Colleagues also like it. Pros The ability to use it anywhere at anytime. Cons price was a little more than I had thought it would be Review Source VR Verified Reviewer Operations Director Construction Used the software for: 2+ years ### "Customer Abuse - Unethical and illegal business practices" June 9, 2023 3.0 \[sensitive content hidden\] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing Pros In December 2022, I received a phone call from a Verizon Connect Reveal Employee named \[sensitive content hidden\] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. \[sensitive content hidden\] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. \[sensitive content hidden\]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per \[sensitive content hidden\], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. \[sensitive content hidden\] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from \[sensitive content hidden\] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use Cons I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named \[sensitive content hidden\] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from \[sensitive content hidden\] again. Just like what happened with \[sensitive content hidden\].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of \[sensitive content hidden\] Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.