# Alora Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alora Home Health the right Home Health Care solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews --- Alora Home Health 4.5 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alora Home Health Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EP Emily P Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement.“ November 19, 2025 SL Samantha L Director of Nursing, RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of communication within software. If you change a primary diagnosis on the oasis and forget to update it on the admission screen it will stop you from sending NOA's out.“ October 27, 2025 CM CAPRI M Director of NursingHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays.“ October 17, 2025 LK Laura K Reimbursement Recovery and Compliance DirectorMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it harder to complete claim follow up.“ October 14, 2025 KF Kait-lynn F Alternate AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything lives in one place, which makes coordination between field staff and office staff much smoother and reduces confusion and duplicate work.“ February 6, 2026 JA JO A OWNERHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I cxl'd before use and they are charging me $5000 including $1700 sign up fee.“ June 24, 2025 EA Emmanuel A Office Administrator and EMR SupportHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier.“ December 18, 2025 CD Chris D Chief Marketing Officer Assistant AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care.“ May 13, 2024 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM CAPRI M. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Seamless Switch to Excellence: Alora Delivers on Every Promise" October 17, 2025 5.0 Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success! Pros Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora. While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. \[sensitive content hidden\] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended! Cons None whatsoever! We've had zero issues—Alora has exceeded expectations in every way. They have exceeded our expectations in every aspect. Review Source NH Nicole H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!" February 1, 2024 5.0 Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora! Pros My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity. Cons What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Alora Home Health I chose Alora over AlayaCare based on its scalable cost structure, alignment of features with our organization's needs, intuitive user experience, scalability, customization options, and positive recommendations from peers. Review Source JA JO A. OWNER Health, Wellness and Fitness Used the software for: Less than 6 months ### "POOR CUSTOMER SERVICE" June 24, 2025 1.0 Most unprofessional. I cxl'd before use and they are charging me $5000 including $1700 sign up fee. SAD Pros I HAVE NO PROS TO COMMENT REGARDING ALORA SOFTWARE. I HAVE TRIED TO CANCEL AND I AM BEING CHARGED THOUSANDS. Cons Not accessible for private nursing and realized this in 1st training session. CXL feel is $5000. SAD Review Source SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Top Performing Home Health Care Solution" September 17, 2022 5.0 I would describe my overall experience as a win. Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support. Pros \- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond. Cons \- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Alora Home Health I chose Alora because of the overall quality and that lesser learning or training time is needed. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) I switched because of the overall quality and problems that could be solved. Review Source VT Vanessa T. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Alora Review" October 6, 2020 4.0 The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase. Pros I like that you can do both home care and home health with this software Cons The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing Alora Home Health Pricing Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I opened a home health agency and needed a software that supports Review Source BC Becki C. Human Resources Manager Hospital & Health Care Used the software for: 6-12 months ### "User friendly and great support " September 20, 2025 5.0 We have had an excellent experience with Alora from our very first training. I like the ability to look at a quick training video on my own. I appreciate the ability to call for help and to even plan a session of training assistance. Everyone is very prompt to respond and very efficient and friendly. I am very happy with overall customer service. Everyone is knowledgeable and able to answer my questions. Pros Alora is very user-friendly. The ease of it was particularly helpful during our implementation phase and whenever we train new employees. It is wonderful to show them how easy it is to master. Cons I do often want to print a calendar or schedule for a client and the way we set up our billing codes as a company ends up showing rates in the calendar. I wish that I could print a calendar that did not show hourly rates. There is a solution but again it is because of how we set up our billing codes we would've had to set those up differently during implementation or redo them all now. Review Source GM Geli M. Manager Arts and Crafts Used the software for: 1-2 years ### "Amazing home health finder" April 22, 2025 5.0 Alora helped me find a home health services for a family member. Pros How easy it was to use and navigate. It is one of the best home health softwares to use. Cons Nothing. Everything about Alora is amazing. Review Source NC Noura C. President Hospital & Health Care Used the software for: 1-2 years ### "Happy Customer" July 21, 2024 5.0 my experience is excellent customer service Pros Secure and user friendly software allows for extreme organization and compliance. Cons I do not have any dislikes to mention. The system has been satisfactory. Review Source CD Chris D. Chief Marketing Officer Assistant Administrator Hospital & Health Care Used the software for: 1-2 years ### "Mediocre Product, Subpar Customer Service, Terrible Communication" May 13, 2024 2.0 As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care. Do not expect a solid level of communication or service with this product. Pros Software does the basics of what it is represented to do. Cons Implementation was a long, unorganized process, where it took a long time for us to be able to bill. Customer service and responsiveness to issues, questions, etc. is very bad. Communication? Good luck getting a call back. We were setup for auto bill and still received notices that we were past due. We called THREE times and finally our bill was just processed - no follow-up, no here's what happened, no communication on it at all. Review Source Response from Alora Healthcare Systems May 16, 2024 We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience with our customer support. Ensuring that every customer feels valued and supported is at the core of what we do, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is taken very seriously and we are committed to addressing the concerns you've raised. We understand that effective communication and attentive service are essential components of a positive customer experience, and we're dedicated to improving in these areas. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct these issues. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust. JP Joy P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User-friendly!" May 4, 2024 5.0 Alora provides assistance to all our queries, they are always willing to help! Pros User-friendly interface. Alora customer service team are the best! They will find ways to assist you and resolve your concern. Cons There's room for improvements, on which Alora people are very willing to file a feature suggestion. Alora team gladly listens to what we need for an effective charting. Having Alora as our electronic medical record for both Home Health and Hospice is awesome! Alternatives considered [Home Health Centre](https://www.capterra.com/p/129456/Home-Health-Centre/) Review Source Response from Alora Healthcare Systems May 8, 2024 Thank you so much Joy, it's always great to hear feedback on features our customers want to see, interactions with our support and development team, and of course, your overall user experience. We strive to make Alora simple to use, and comprehensive to whatever your workflow demands. We appreciate you taking the time to share! HE Higinio E. CEO Hospital & Health Care Used the software for: 1-2 years ### "Alora is the best" March 8, 2023 5.0 Billing made a lot easier with ALORA. Pros Switching from Axxess to Alora is very easy. Staff of Alora is very knowledgable in what they do. Cons Some of the features of the software like carrying over the therapy notes from OASIS to POC doesn't work and PT visit notes doesn't carryover to the next PT visit notes. Reason for choosing Alora Home Health Century 21 consulting introduced Alora to our agency. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) AXXESS is charging too much ! Review Source NM Neriel M. Director of Home Caregivers Hospital & Health Care Used the software for: 2+ years ### "Great tool for HomeHealth Care" March 8, 2023 5.0 one tool that has all the features you needed for home health. customer support is very good. top notch and helpful Pros Ease of use, compliant with state guidelines and very precise with geofencing features Cons might be confusing for new users, but when you get used to it, very comprehensive but easy to navigate Review Source CC Cameron C. HR Health, Wellness and Fitness Used the software for: 2+ years ### "Human Resources" October 3, 2023 5.0 Pros I love how easy it is to hire someone in. Being able to put someone's credentials in a system and they are able to keep track of all the important things. Cons There is nothing that I dislike about Alora. Review Source AB ANGIE B. Occupational therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software " February 5, 2024 5.0 I enjoy using alora to write evaluations. It’s an easy and practical software to use for evaluating and documenting Pros It’s easy to use and let’s you know if your missing any information Cons Can’t really think of anything I dislike Review Source Response from Alora Healthcare Systems May 16, 2024 We are always happy to hear that your experience with Alora is a great one, and we sincerely appreciate you taking the time to share that experience. Thank you for your business, your support, and your kind words. AH Audrie H. RN Hospital & Health Care Used the software for: 6-12 months ### "Streamlined software for easy charting. " August 16, 2023 5.0 Very good. Pros Easy to use software for daily charting. Cons Complicated process in the beginning to start. Review Source MH Madina H. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Owner" June 23, 2022 5.0 Great Pros Customer service is wonderful, the software is easy to learn. Also Alora has a training video that is available that you can always go back and educate your self. Cons So far I am very satisfied, I don't know what the future will bring. Review Source JW Judy W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "An Example of Going Beyond" September 28, 2016 4.0 Pros With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful. Cons The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question. Review Source KD Kristi D. CEO Hospital & Health Care Used the software for: 6-12 months ### "Great Company Through and Through" March 7, 2017 5.0 I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys. Pros Availability, assessable, web-based, scanning capability, and easy to use Cons The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)). Review Source cB cathie B. owner Hospital & Health Care Used the software for: 2+ years ### "Alora Review " April 14, 2021 4.0 Good Pros Once we learn the program, it is pretty easy to navigate. Cons Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions. Review Source AB Abi B. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Great Software " August 17, 2023 5.0 Pros Ease of use and ability to complete documentation quickly. Cons Plan of care orders and goals could be copied from previous plan of care when doing a recertification. Review Source JT Jessica T. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to set up" March 27, 2018 5.0 Pros I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to. Cons I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue. Review Source DR David R. Owner Hospital & Health Care Used the software for: 2+ years ### "Payment summary issue" March 10, 2016 4.0 Pros Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time. Cons The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation. Review Source JO Johanna O. Client Coordinator Hospital & Health Care Used the software for: ### "Excellent program from an excellent company" June 8, 2017 5.0 I recommend Alora. Pros Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost. Cons The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing. Review Source JR Jacqueline R. Client Service Coordinator Hospital & Health Care Used the software for: ### "Only the best!" June 8, 2017 5.0 Pros I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business. Cons Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available. Review Source YL Yordanos L. RN Hospital & Health Care Used the software for: Less than 6 months ### "Rn user" March 10, 2023 5.0 Very productive and helpful Pros User friendly and easy to use especially the schedule and communication part of the site makes the home health agency successfully. Cons Accessing information in different ways sometimes very confusing when you have multiple choices . Review Source Talk to a Capterra advisor for free and get results within 15 minutes.