# Availity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Availity Software - reviews, pricing plans, popular comparisons to other Hospital Management products and more. Source: https://www.capterra.com/p/68854/Availity --- # Availity Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Availity ## What is Availity? Business solution platform that assists health care professionals with managing patient health records, claims, revenue and more. ## What is Availity used for? [Hospital Management](https://www.capterra.com/hospital-management-software/) Top alternative Featured Overall rating Based on 151 user reviews Reviews sentiment Positive 68% Neutral 13% Negative 19% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Availity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.availity.com&name=Availity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Availity 3.7 (151) VS. [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting Price Contact vendor Starting Price $600 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (151) Ease Of Use 4.4 (44) Value For Money 3.8 (101) Value For Money 4.3 (41) Customer Service 3.4 (114) Customer Service 4.5 (43) ## Availity alternatives [4.4 (27)](https://www.capterra.com/p/92918/TheraOffice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (42)](https://www.capterra.com/p/42128/TeamDesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [MocDoc HMS](https://www.capterra.com/p/161290/MocDoc-HMS/) [4.9 (44)](https://www.capterra.com/p/161290/MocDoc-HMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161290/MocDoc-HMS/) Highest Rated [eHospital Systems](https://www.capterra.com/p/138518/eHospital-Systems/) [4.9 (64)](https://www.capterra.com/p/138518/eHospital-Systems/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/138518/eHospital-Systems/) [View all alternatives](https://www.capterra.com/p/68854/Availity/alternatives/) ## FAQs about Availity Overview ### Which roles and teams benefit most from Availity? Availity is most used by office managers, billing teams, practice administrators, and healthcare business owners who manage insurance workflows. These roles rely on it to verify eligibility, submit claims, track reimbursements, and handle authorizations, while clinicians and support staff use it to reduce administrative delays and keep patient billing accurate. Answer based on 150 reviews Overview ### What company size and industries is Availity built for? Availity is built mainly for small healthcare organizations, with 88% of reviewers from small businesses and 28% from hospital and health care. It also serves medical practices at 25% and health, wellness and fitness organizations at 24%, with use centered on hospital management. Answer based on 151 reviews Features and Usability ### What are the key features of Availity? Availity offers core insurance and claims tools such as eligibility and benefits verification, claim status tracking, claims submission, and patient information lookup across multiple payers. Differentiating features include prior authorizations and referrals, remittance and EOB/ERA viewing, payer information access, and role-based access controls within a HIPAA-compliant portal. Answer based on 84 reviews Limitations ### Does Availity have bugs or reliability issues? Availity shows mixed reliability, with some teams getting fast access to benefits and claim tools while others face glitches. Front-desk staff and billers mention login trouble, timeouts, downtime, and confusing errors, although some practices report stable performance and appreciate maintenance notices when scheduled outages are announced. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Availity integrate with? Availity integrates with 17 third-party tools and platforms, including AbelMed, AccuMed, Aeris IoT, Agastha EHR, AllMed PM, Axxess Home Health, ChiroTouch, ClinicTracker, CoAction Software, Compulink, CureMD, EncounterWorks, Fastrack, HealthPRO, Hi-Tech Software, eClinicalWorks, and eTHOMAS. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on Availity? Availity offers live online sessions, webinars, tutorials, and training videos, which help teams get started. Basic users who only need everyday tasks often learn navigation fairly quickly, while amateur billers, nontechnical users, and admins may need more time because setup, research, and benefit or payment searches can feel unclear at first. Answer based on 10 reviews Getting Started and Support ### What customer support options does Availity offer, and how do users rate the experience? Availity offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User feedback on support is mixed: some report fast replies, easy chat access, and helpful staff, while others describe long phone waits, hard-to-reach departments, scripted responses, unresolved tickets, and cases closed without follow-up. Answer based on 30 reviews Features and Usability ### How well does Availity handle insurance management? Availity centralizes insurance eligibility, benefits, claims, and prior authorizations in one portal for many provider offices. Billing teams and high-volume clinics like the time savings and broad payer access, but some users find navigation busy, payer workflows inconsistent, and certain coverage details or search options harder to access. Answer based on 84 reviews Features and Usability ### How good is Availity for claim management? Availity supports claim submission, claim status checks, remittance viewing, and ERA lookups in one place for many practices. Billing teams often find routine claim work straightforward, but some users struggle with limited claim detail, hard-to-find past claims, inconsistent payer coverage, and slow help when claim issues need support. Answer based on 36 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Claims Management 3.4 (37) 72.97% of 37 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Medical Billing 3.5 (36) 72.22% of 36 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Records Management 3.4 (30) 56.67% of 30 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Document Management 3.7 (23) 43.48% of 23 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Out-Patient Management 3.2 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Care of patients who do not stay overnight HIPAA Compliant 4.4 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Availity 14 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Application programming interface that allows for integration with other systems/databases Process of submitting and following up on claims with insurance companies Manage and track all internal and external communication conducted via calls, email, text, or chat Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Care of patients who are admitted and stay in the hospital overnight Manage billing and payments for a healthcare provider Care of patients who do not stay overnight Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track and organize physician schedules and pertinent information Set up connections to third-party platforms to improve business processes Features 3.6 (151) 3.6 Based on 151 reviews ## Pricing Value for money 3.8 (101) Value for money 3.8 (101) 3.8 Based on 101 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ CureMD](https://www.capterra.com/p/98772/CureMD-EHR/)[ ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/)[ HealthPRO](https://www.capterra.com/p/152806/HealthPRO/)[ AccuMed](https://www.capterra.com/p/2358/AccuMed/) ## Support, customer service and training options Customer Service 3.4 (114) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (114) 3.4 Based on 114 reviews ## User reviews Overall rating 3.7 Based on 151 reviews Filter by rating 5(58) 4(45) 3(19) 2(6) 1(23) Mentioned topic Sorted by most recent AU Anonymous User Director of Operations Health, Wellness and Fitness ### "It gets the job done " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 1, 2026 My overall experience was great. Customer support, security, and claim management were all what was expected. Pros It did a great job with patient eligibility and claim management. It was very user friendly with navigating between different payer spaces. I also felt it was very secure Cons It's EOB and remittance viewer was always more difficult than it needed to be. I felt that finding certain payments took longer than it should have Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YR Yaelis R. Medical Office Assistant Medical Practice ### "Nightmare on Availity " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2026 Pros I’d like to share some concerns about my experience with the call center. Unfortunately, the representatives have not been very helpful. Out of multiple attempts, I’ve only been successful twice in obtaining a prior authorization for one of our patients. There has been little to no guidance provided on how to resolve issues, which makes the process more challenging. Additionally, the wait times are extremely long I have personally waited over three hours just to receive a response on a request. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH NANA H. Administrator Hospital & Health Care ### "Worse website with no support." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 13, 2026 Very bad and bitter. The worse company that I have ever dealt with. I wouldn't wish my experience on my worse enemy. Pros Nothing good about this company. The website is extreemly difficult to understand and manuver. No customer service support Cons Their website and the attitude of most of the workers. It looks like they do not understand the system themselve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Chiropractor Health, Wellness and Fitness ### "Great for healthcare providers for eligibility, benefits and claims" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 1, 2026 Overall my experience with Availity has been great. I have been using it since I first started practicing 7 years and continue to use it to this day. Pros Availity is great value for money since it is free to providers. It is a great site that provides real time insurance eligibility and benefits information for most insurance carriers. You can submit and keep track of health claims. You can also keep track of all the claims data on availity. Cons There is a bit of a learning curve with using Availity. They do provide lots of informational videos and one on one training however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tristan G. Insurance Medical Practice ### "Horrible website" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 7, 2026 Poor due to things being down always Pros \\Easy to use after using it for 3 years Cons Verification services are often down, with BCBS down atleast once a week and its a poor website with poor maintenance overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danielle M. Revenue cycle manager Hospital & Health Care ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 11, 2025 Pros Very user friendly. Lots of payers use this site. I love being able to access multiple payers eligibility all in one place Cons I wish we could do chat with payer for other payers besides blue cross but it might be bc other payers don’t allow this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sue Z. Business Manager Mental Health Care ### "Good over all." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2025 My experience has been good overall. Easy to use for the most part. Has a lot of the carriers we work with. Pros It is easy to use and it makes sense when trying to figure it out. It is nice to go to one place for our insurance info. Cons Unfortunately, it is not a one stop shop for us. We have to go to another place to get some of our claims info. Alternatives considered [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/) Reasons for choosing Availity We run these both, out of necessity to access all our carriers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ryan P. CEO - Speech-Language Pathologist Hospital & Health Care ### "Has Great Potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 October 8, 2025 Pros Availity is my one stop location for 75% of the insurance companies I work with. It has the ability to search for claims, add practitioners to my existing networks, etc. It is great to have all of that in one place. Cons Availity's interface and functionality requires a major learning curve. It is a difficult site to navigate. After using it for almost a year, I am learning more ways to navigate faster, however, I still find myself spending upwards of 5-10 minutes searching for specific things on the site and googling, using ChatGPT, etc. to figure it out. It adds more time to an already time consuming workload. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Sarah F. mA Hospital & Health Care ### "availity Insurance eligibility user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 My overall experience has been a learning curve as far as what insurances I can submit for prior authorization on availity for. Pros My favorite thing about availity is how easy it is to run insurance eligibility and submit for prior authorization. Cons My least favorite thing about availity is how much the premium account costs. I feel like it should cost just maybe not as much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angela C. Medicaid Biller Specialist Owner Mental Health Care ### "Free to use for some" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 4, 2025 I have been using Availity for over 5 years only need several states for my account. So, my account is $0.00 - free. Pros Availity is very easy to use for several insurance companies; eligibility and patient records for benefits verified. Claims are easy to input and submit. Cons I do not like that you can not get denied EOB for some insurances; you only get a type of reject that you need to search for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/68854/Availity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MocDoc HMS vs Availity](https://www.capterra.com/compare/68854-161290/Availity-vs-MocDoc-HMS)[eHospital Systems vs Availity](https://www.capterra.com/compare/68854-138518/Availity-vs-eHospital-Systems)[HMS Pro+ vs Availity](https://www.capterra.com/compare/68854-142145/Availity-vs-Hospital-Management-Software) [Net Health vs Availity](https://www.capterra.com/compare/68854-161261/Availity-vs-ReDoc-powered-by-xfit)[Caspio vs Availity](https://www.capterra.com/compare/68854-137206/Availity-vs-Caspio)[athenaOne vs Availity](https://www.capterra.com/compare/68854-98735/Availity-vs-athenaOne)