# Collect! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Collect! the right Debt Collection solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66949/Collect/reviews --- Collect! 4.7 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Collect! Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DB Derek B PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Collect's friendly interface, integration capabilities, powerful functionality, innovative tools, robust security measures, and exceptional customer support make it an indispensable asset for businesses and individuals alike.“ May 11, 2023 JR John R ManagerLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “They may be causing glitches so that you use their $500 tech support option.“ February 4, 2026 DB Derek B PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. “ May 11, 2023 EK Evan K Operations AnalystFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The system can become bogged down when testing large queries at times, and random glitches can make certain things disorganized (i.e., scrambling the order of report libraries spontaneously, or losing tagged lists randomly).“ November 1, 2022 DB Derek B PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization.“ May 11, 2023 DB Derek B PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “it is not easy to build your own complex reports without understanding all the logic that goes into them. “ May 11, 2023 EK Evan K Operations AnalystFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “I've worked extensively with Collects customizable features around report writing, run plans, and automated features. If you're willing to put in the time to learn how to use these features (there is lots of good documentation provided to help you learn) it can be a powerful software for improving operation efficiency.“ November 1, 2022 BR Barry R CFOInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “If you accidently hit delete in the note section it deletes everything for the file.“ November 4, 2022 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michelle S. General Manager Consumer Services Used the software for: 2+ years ### "Collect is a easy database to learn and grow with" November 2, 2023 5.0 It is always a pleasure working with their staff. Pros It is easy to learn for new hires and we constantly customize according to our growth and needs. Cons While I love that we can customize, I feel that much of what we ask for should already be available. Review Source Response from Comtech Systems November 6, 2023 Thank you for your positive review. We are glad to hear that it is easy for new hires to start using the work queue functions. Collect! is highly configurable in that just about every feature comes with setting options, and customizations are a further option. Thanks for the compliment to the support staff. MB Michelle B. Director of Office Operations Airlines/Aviation Used the software for: 2+ years ### "Collect for us" November 15, 2022 4.0 This has helped us be more efficient in collecting outstanding debts. Pros It is extremely user friendly, and very customizable if you know the coding. Cons has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works. Review Source Response from Comtech Systems November 16, 2022 Thanks for your review! Collect! ships configured for a standard 3td party collection agency - and can be reconfigured to suit the user's unique workflow. We say that no 2 clients use Collect! the same way because very shortly after starting to use the software people want to use the configuration options to change some of the settings. The Help documentation is there for you 24/7! We do have a standard payment processor integration that is known to support. We have built integrations with a number of additional payment processors also. Some of these are in production and some are still officially in beta so the integration developers work with clients. This is all moving forward and takes time and multiple beta sites to do well. We are very happy that Collect! has helped you be more efficient in collecting outstanding debts. KP Kenneth P. President Outsourcing/Offshoring Used the software for: Less than 6 months ### "Feedback" November 6, 2023 3.0 Overall a pretty good experience. I will be using this system in the near future. Pros Their customer services. The ones that stand out are \[sensitive content hidden\] Cons I do not like that you have to purchase more space for additional accounts and the backlog for customer support. Reason for choosing Collect! More of a timing reason. Their product is pretty slick and user friendly. Review Source Response from Comtech Systems November 9, 2023 Thank you for your positive review. Collect! works hard to provide high-quality customer services. Collect!'s editions are graduated to accommodate different account levels so people only pay for the capacity that they need. JW Justin W. IT Director Financial Services Used the software for: 2+ years ### "Highly recommend this extremely flexible highly customizable debt collection software!" November 4, 2022 5.0 I have been in this industry for 17 years. Very highly recommend this software to anyone in the Debt Collection / receivables management industry. Pros I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023. Cons The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future 😊 Review Source Response from Comtech Systems November 8, 2022 Thank you for your positive comments on the compliance suite added to meet CFPB Reg F requirements. You have also captured Collect!'s ongoing effort to provide a highly configurable, feature rich solution while making it as easy on the user as possible. You provide very good advice for onboarding. We work with clients even before their projects begin to identify their configuration and customization needs in addition to their data migration needs. We are committed to high quality onboardings that take 90 days from us receiving a first complete data set, assuming the implementation requirements fall within normal parameters. Thanks again! MD Michael D. President Financial Services Used the software for: 2+ years ### "Collect! saved the day!" August 15, 2020 5.0 My existing system was on the way out & the vendor made it clear they were not interested in working with small to medium sized firms going forward. I got onboard with Collect! just as my system was about at the end of its' useful lifespan. With the help of the fine technicians @ Collect!, I was not only able to migrate & save my existing system to Collect!, I was also able to expand it to the point where I now have more functionality & productivity at my disposal than at any other time in the 29+ year life of my business. The costs are reasonable & the staff is responsive & very easy to work with. I highly recommend this product & as the title of the review indicates, they really saved the day for me. Pros I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs. Cons I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business. Review Source Response from Comtech Systems August 26, 2020 Thank you for recommending the implementation packages. While training is included in purchase, most new users want at least one new business import map or other customized tool to use right away. Also, just send a quick note to support if you think something is lacking in the Help documentation and we will send that page for an edit. Thank you for taking the time for this review. BK Brad K. President Financial Services Used the software for: 2+ years ### "Packed with Features" November 4, 2022 5.0 Pros Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality. Cons The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure. Reason for choosing Collect! Equal or greater features for far less money and ease of use. Review Source Response from Comtech Systems November 7, 2022 Thanks for commenting on the configurability of Collect! We continue to develop Collect! knowing that no two users will use the software in exactly the same way. Our product management and development team keeps the need for configurability top of mind, as you know. Reporting is a current development focus and we will be in touch with you offline about this. DB DeMetrius B. ceo Financial Services Used the software for: 2+ years ### "Collect Debt Collection Software" June 13, 2023 5.0 Pros The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing Cons The development is constantly working to implement new features. Review Source Response from Comtech Systems June 14, 2023 Thank you for your very positive review. Collect! released a new version in 2021 for Reg F compliance. In keeping with its general philosophy of configurability, compliance features were built flexibly to accommodate the compliance needs of other jurisdictions. Thanks also for noting that Collect! is constantly working on building new features. This year we are adding features to our consumer portal and have just made a new, faster, stronger, more flexible client portal available to our users. CD Chris D. President Financial Services Used the software for: 2+ years ### "Look no further; This is it! " November 24, 2020 5.0 99% paperless collection agency! Everything is where you need it and where it can be found. No lost or missing documents. All stored more securely. Disk space is cheaper than real estate. With a little bit of work -flow mapping and a couple of hours of custom programming by Collect! has resulted in replacing cheque runs and paper statement remittances to clients with e-statements and EFT direct deposits by batch. Massive savings in admin time, postage, and banking costs. Improved margins and greater security. Pros Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development. Cons Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation. Reason for choosing Collect! Flexibility, cost, and most importantly the incredibly responsive and humble staff on the Collect! team. Review Source Response from Comtech Systems November 25, 2020 Our technical staff is always ready to work with Collect! users on workflow improvements. Sometimes modest customizations can result in significant efficiencies for a business. Thanks for the great review, Chris. It is a pleasure to work with you. AG Alexandria G. Owner Consumer Services Used the software for: 2+ years ### "Collect review October 30, 2023" October 31, 2023 5.0 I’ve been using Collect for more than 23 years. I have no plans on using or switching to a different system for my collection agency. They know what they are doing and that’s why I’ve stayed with them. Pros I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law Cons Not too much I can say bad about collect. Once you get used to it it works like a dream. Review Source Response from Comtech Systems October 31, 2023 Thank you for your positive review. We are glad you are making use of Collect!'s full suite of compliance features. Thanks also for acknowledging the solid work of our support department. They are committed to helping you make the best use of the software to build your business. SS Sue S. VP of Operations Financial Services Used the software for: 2+ years ### "Collect Review" October 24, 2023 5.0 Great Pros Support staff are AWESOME ; Collect features are easy to learn Cons None that I am aware of - support staff handles all minor challenges Reason for choosing Collect! Recommendations, ease of use Review Source Response from Comtech Systems October 26, 2023 Thank you for your very positive review and your comments on our support staff. Collect! can be used as is with default settings, and it can be massively configured and customized to suit individual needs. Our support staff handles everything from quick application questions to very large customization projects. We are glad you are making such good use of Collect!. LH Linda H. CEO Financial Services Used the software for: 2+ years ### "Administrative Focus" November 2, 2022 4.0 Overall good Pros Price and value for cost of investment, customer service Cons Changes and enhancements are complex and complicated Review Source Response from Comtech Systems November 3, 2022 Thanks for your positive comments on value and good customer service. You are correct that Collect! is a complex application. Out of the box it is pre-set for a standard collection agency - from there the system can be configured to suit the needs of the individual first or third party collector. Being able to meet diverse user needs means the software offers a lot of options. Our Help Desk is always available for your application questions. TF Terra F. Collections Team Accounting Used the software for: 2+ years ### "Oustanding" October 28, 2022 5.0 It's great Pros It is super easy to use, help is always availible, 10 out of 10 Cons I cant find anything I do not like, so far there is no cons about it, I am sure we will be using Collect forever! Reason for choosing Collect! I didnt set this up so I cant answer Review Source Response from Comtech Systems October 31, 2022 Thank you for your very positive review of Collect! and our support services. We are always here to help you use Collect!'s flexibility to build your optimal workflow. DE Dawn E. Director of Operations Legal Services Used the software for: 2+ years ### "Collect! Software Review" December 6, 2022 5.0 Excellent! I've been a Collect! user since 2008 Pros The ease of setup was important to me. Customer support is exceptional Cons Learning the report designer was a bit challenging, but customer support was there to help me Review Source Response from Comtech Systems December 9, 2022 Thank you for your positive comments about exceptional customer support. The new Report Generator Utility was built to make creating your own reports easier than using the legacy Report Designer. You can also create letters and emails with the Report Generator. Please contact support for assistance with the Report Generator. pM paul M. owner Legal Services Used the software for: 2+ years ### "No Headaches" August 18, 2021 5.0 wonderful Pros I do not think about the database collect and the team doe sit all all I do is use the date and collect Cons I like everything about the software simple to use accurate and the support is flawless Alternatives considered [ACS 2000](https://www.capterra.com/p/2552/ACS-2000/) Reason for choosing Collect! did not like acs Review Source Response from Comtech Systems August 25, 2021 Hello Paul, Thank you for your review and we are very glad you find Collect! easy to use for collections. Our support department is always available for advice and assistance on how to configure the system for your unique workflow. GS Gina S. Owner/Operator Financial Services Used the software for: Less than 6 months ### "Brilliant product only to be out done by their OUTSTANDING customer service! " October 16, 2020 5.0 The functionality opportunity of the system is immense and comes with a learning curve. That said from go-live we had the necessary tools to collect and as we add more Collect! functionality productivity and $$ collected increases exponentially. Pros With our jurisdictional idiosyncrasies, Collect! was able to implement the system to meet our needs efficiently with costs well below quotes received from competitive options we had considered before selecting Collect!. Cons No cons to mentioned that wouldn't be similar for any system implementation. Reason for choosing Collect! Price was a factor in our selection but we firmly believe you get what you pay so we did our due diligence and reached out to trusted industry relationships who use Collect! for their experience with the product and whether they thought it would be a fit for us. They gave a big thumbs up! Collect! has exceeded our expectations with the cost savings of some of our processes being significant to our bottom line. Review Source Response from Comtech Systems October 21, 2020 Our onboarding and custom report teams enjoyed working with you on your initial training and the creation of custom reports to meet your account grouping requirements. We look forward to continuing to work with you. CH Charlene H. Manager Financial Services Used the software for: 6-12 months ### "Best startup collection software" November 8, 2022 5.0 Best experience Pros Technical help , easy usage the training was very easy and easy to understand Cons No cons to report it was an ease from start to finish Review Source Response from Comtech Systems November 9, 2022 Thanks for your positive comments on our onboarding. Collect! is suitable for collections businesses of all sizes, from startup to enterprise. As your business grows our support department and documentation will help you use more features, configure the system to suit your workflow, and use more automations. We look forward to continuing to work with you. BM Bob M. President Financial Services Used the software for: 2+ years ### "Great product" March 14, 2017 5.0 I've been using this software for over 16 years and it has more than met our needs and expectations. Pros Ability to customize. Reporting options. Cons Lack of training by Comtech, way too much "self teaching". I feel there's still so much more that I do not know how to utilize but running a small business does not afford me time to spend trying to learn from tutorials. Review Source CB Corey B. President Financial Services Used the software for: 2+ years ### "Collect! is a terrific collection platform and superior to others in my opinion." September 7, 2017 5.0 Pros The ease of use and the robust features of Collect! are superior to other collection software programs. The flexibility of Collect! gives me a lot of power to customize and adapt to my clients needs without a lot of costly programming and customization fees. In addition the support team is very prompt and always knowledgeable. Review Source MR M R. Used the software for: 1-2 years ### "More than enough functionality for a small collection operation" April 10, 2017 5.0 We have been using Collect for about two years for property management collections and find that it has more than enough functionality for a small collections operation. We have had issues which were resolved by customer service, and they are very helpful in writing custom reports as well. The only real con is that I wish I had more time to learn about the full capabilities, using the many tutorials available. Pros Functionality Cons Wish there had been more training and personal assistance at setup Review Source NB Norma B. Used the software for: ### "Need software that changes as your business changes? COLLECT does just that!" March 14, 2017 5.0 Collect allows me to work smarter - not harder! I have been using this software for 15 years now and although I've changed many vendors over the years, Collect is the one vendor I have been so pleased with that I would never consider changing. I love that I am not a held hostage to my database and instead, I can alter Collect to fit my business needs! If 500 people were using Collect, I can promise you that no 2 databases will even come close to being the same! Not many other products allow this flexibility. With most software, you get what you get - like it or not. But not with Collect I can change or create those things I am not happy with. I utilize 4 different databases within Collect to fit the needs of my business and my clients. In the 15 years of using Collect there has not been anything the programmers could not produce for me! And unlike most vendors, my calls are always answered by a live person! I simply can not say enough GREAT things about the staff at Collect! It's rare to get to work with folks that love what they do and treat your problem, whether big or small, with a sense of urgency. I've often wondered......."Why isn't everyone using Collect?" Review Source JH Jack H. Used the software for: ### "Fantastic software. Excellent support" April 14, 2017 5.0 pur agency had had an amazing experience with this software. We had some issues setting up our server. They set us up with demo versions so we could get started immediately. Once our end was set up they very quickly transferred us over. Our IT costs were low because of their speed. Then we got the software and started using it. Very easy to navigate. Support was unbelievable. The support staff at the main office gave me as much time as I needed. Was friendly and knolwedgable. Awesome product. And the price is about 1/3 that of the competitors. The competitors I researched also did not seem to have the options that collect! Offered and were more catered to law firms. Very happy with the software and glad to know that I can call anytime and speak with an agent who is more than happy to help. Keep up the good work guys Review Source SS Sean S. Used the software for: ### "User friendly, fully customizable, fast & reliable customer service" April 11, 2017 5.0 We've been very happy with Collect! since migrating to their software, some 7 years ago. New collectors have a very short learning curve as many industry-specific features are pre-programmed and easy to find. We've found the ability to write our own customized reports and create intricate contact plans to be one of the greatest benefits. We would definitely recommend this product to another collection agency. Pros Customizations, user friendly Cons Not using all available features Review Source SC Sandy C. Collections & Billing Used the software for: ### "We have been using this system for well over 15 years, we love it and it is very easy to use" August 7, 2015 5.0 Cannot say enough about this software, we have loved it from day one and still do, it does everything we need for collections, I would recommend this to anyone that has a collection or billing office!!! Review Source JR John R. Manager Legal Services Used the software for: 2+ years ### "Collect is a glitch riddled money scheme requiring endless Support" February 4, 2026 1.0 4k spent, and I still cannot use it without them tampering with it. They may be causing glitches so that you use their $500 tech support option. Very brilliant, like the antivirus companies creating viruses so you use their software. Pros Nothing-its a technical nightmare that requires extensive training.I thought they were reasonable until I figured out their scheme. Do not buy this software. They will always tamper with it using a back door. Total rip-off. They can't compete with the new companies. This software was written in the early 1990s: Dinosaur Glitch Relic Cons Do not use this software. They put a back door entry file in the database that they can access, so they can disable your license even if you paid for the software in full and owe them 50 for tech support to fix the many problems. It has a lot of ip address problems because of the backdoor. Simply Fraud!! Review Source SB Shelley B. Owner Partner Legal Services Used the software for: 2+ years ### "Review as of 6/2024" June 14, 2024 5.0 Our experience with Collect is very good. Support is always great and very helpful. Pros The program is fairly simple to use and train new employees on. Cons We have had Collect for 24 years. At that time, we desired more training available. Reason for choosing Collect! One of the attorneys used Collect and suggested we try it. Review Source Response from Comtech Systems June 19, 2024 Hello Shelley, Thank you for our very positive review, especially your positive comments about our support department. Since you did not give full stars for features, I would encourage you to ensure you are always on the latest version. For example, the current version 13 provides a compliance module, and the most recent versions of the consumer and client portals, and reporting and inventory management tools. Thanks again, and let us know how we can help you use Collect! better for your business goals.