# eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of eviivo Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews JR Jake R OwnerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The platform works perfectly for monthly reporting & integrating with all the channels that we need.“ July 24, 2024 RC Rick C ownerReal Estate, Self-employedUsed the software for: 1-2 years. “software glitches in rate plan management and screens.“ August 1, 2024 CR Cavalan R GeschäftsführerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We can customise the interface which is also quite good.“ June 2, 2025 VR Varaporn R Owner-OperatorHospitality, Self-employedUsed the software for: More than 2 years. “The credit card numbers are too small - please use a larger font!“ June 24, 2023 LD Louise D ownerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I like everything about Eviivo especially the monthly rate, very much afordable.“ August 12, 2024 CR Chris R DirectorLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “Customer service when having an issue - left waiting in chat room for long periods of time.“ April 16, 2024 KB Kathleen B She who does what's needed PromptlyRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Eviivo and their support staff are top notch. “ October 2, 2025 AN Amy N Owner, Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: I used a free trial. “They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions.“ July 7, 2023 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki Louise C. Director's Assistant Hospitality Used the software for: Less than 6 months ### "Highly Recommend " June 28, 2022 5.0 Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. Pros I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. Cons A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. Review Source PD Peggy D. Owner Hospitality Used the software for: 1-2 years ### "Eviivo does what I need it to do" January 20, 2021 4.0 eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it. Pros In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations. Cons The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing eviivo It was offered for those losing Webervations. It Review Source Response from eviivo January 22, 2021 Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help. JW Jim W. Owner Hospitality Used the software for: 2+ years ### "Owner aaaaa" July 5, 2024 1.0 Pros Works ok when yo can get on the software or get some support. Cons Force you to change password. Then won't accept a new password! This constant need to change passwords. The inability to get support at 10pm! Now I'm locked out of the poorly designed software, unable to get info on MY bookings! Tried resetting password a dozen times! NO ACCESS! Review Source KC Kathleen C. Owner Hospitality Used the software for: Less than 6 months ### "Really pleased with the solution and most importantly the customer service and communication" March 9, 2022 5.0 My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business. Pros Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions. Cons A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/) Reason for choosing eviivo They met my critical use cases and were proactive. Some vendors didn’t even respond to my request for more information Review Source TD Thomas D. Owner/innkeeper Hospitality Used the software for: 1-2 years ### "New Booking engine/software" October 8, 2020 5.0 Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is..... Pros The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season. Cons At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent. Reason for choosing eviivo Seamless transition. Also liked the promotional instructional video. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition. Review Source PC Phillip C. owner Hospitality Used the software for: 2+ years ### "Feature rich and simple to use" June 8, 2021 5.0 Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. Pros Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. Cons We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others Review Source AP Anthony P. Proprietor Hospitality Used the software for: 2+ years ### "Robust, Comprehensive Features and Easy To Use" February 1, 2023 5.0 Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors. Pros Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars. Cons Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Quality, robustness, professionalism and Customer Service commitment. Review Source JB Jonathan B. Owner Hospitality Used the software for: 6-12 months ### "Small Hotel or B&B PMS" January 26, 2021 5.0 I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start Pros The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments. Cons At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation). Alternatives considered [Hop](https://www.capterra.com/p/173113/HOP/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo Many reasons but the main one was the functionality that their technology suite offered to me as a small hotel and the price, although not the cheapest, was great value for what my suite includes. Review Source MF Michele F. Owner Hospitality Used the software for: 2+ years ### "Ease of Use" January 26, 2021 4.0 Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks Pros I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele Cons As mentioned above..sorry put the "least" in the paragraph above Review Source KC Kerensa C. Owner Hospitality Used the software for: 2+ years ### "Eviivo recommendation" February 22, 2022 5.0 Great experience and such helpful support, made it easy to sit back and forget about it Pros It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business Cons The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing eviivo I liked the response and thorough attention from the Sales department Review Source LD Louise D. owner Hospitality Used the software for: 2+ years ### "Lovely chanel manager" August 12, 2024 5.0 Pros I like everything about Eviivo especially the monthly rate, very much afordable. Cons to many pop up messages and changes in the system Review Source BH Bethany H. Propert Manager Hospitality Used the software for: 6-12 months ### "Great property mgmt system " July 25, 2024 5.0 Pros The live support and the quick help with every question I have. Cons No complaints. Some limitations in reporting but support helped us find a different way. Review Source RS Rachel S. Owner Hospitality Used the software for: 2+ years ### "Will your business benefit from using Eviivo?" February 28, 2022 5.0 Excellent. I can't recommend it enough. As a bit of a technophobe it was a relief to find an online platform which was almost seamless to use. The support provided was excellent. The staff were always polite, patient, efficient and lovely to talk to. I always felt they would go above and beyond. The awards nights were also great fun and enjoyed meeting the team as well as other accommodation providers. Pros The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated. Cons None. I can't fault this system in any way. Reason for choosing eviivo They were a 1 stop shop. We had to set up Booking.com separately but once this was done we could integrate it in with the rest of the products. It worked very well. Review Source BG Bill G. Proprietor Hospitality Used the software for: Less than 6 months ### "Great product" March 14, 2023 4.0 Eviivo is our main business tool. Without it we would have to manage our bookings and payments on a variety of different software. Eviivo simply makes it simple. Pros One calendar to view all our bookings - that's brilliant! One place to update our property information, again brilliant. Alert messages when someone books or cancels is helpful too. The support i received from \[sensitive content hidden\] when setting up Eviivo was truly exceptional. When the going got tough and the questions got stupid, he never faltered but politely and promptly responded. When there was an issue relating daily rates that he could not solve instantly, he sought technical assistance and came back to me with the answer and solution. He was just so helpful throughout and even worked with me in English language. Hard to fault him! Cons Having to amend OTA websites and accounts as well as Eviivo is a pain. Maintaining accounts with VRBO, Booking, AirBnB etc is difficult. This is not really a fault of Eviivi i know. Reason for choosing eviivo Eviivo was already used by our predecessors in this business. Review Source CF Christina F. owner/ manager Hospitality Used the software for: 1-2 years ### "Good software selection for a B&B" September 14, 2020 4.0 We have found that the software is easy to use for us, and as time goes on they continue to update their software in ways that improve our experience as Hoteliers. We appreciate that they hear our feedback and are always working on ways to improve. We do not take full advantage of all that the software offers, such as the webpage, since we do not know how it would integrate into our google business app which is imperative to us to track our data. We would consider exploring this component more in the future, especially if video content was allowable. ie the possibility of adding 360 degree video for each room,and other videos of our property. Pros We like color-coded diary, the app lets you know if money is due, able to search for reservations in many ways, good selection of reports, the software is updated often to add new features and fix glitches, able to view and use on multiple devices. We are usually able to chat with customer service in 10 min or less, and they are (mostly) helpful with our issues.We have been having to reach out to Customer Service less and less. Cons Sometimes we have issues with the integration to our merchant account, when we enter the same info into Eviivo it fails, but when we enter it into the merchant account directly it works. Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused. Thirdly it is impossible to enter our specific cancellation policy into the options that the software has for us, they say that it is because of the OTA preferrances, but in the end we have 2 cancellation policies, one for the OTA reservations and one for those who book directly with us. Of course they are both written on the confirmation letter and cause confusion. Reason for choosing eviivo We felt that this would be the easiest transition for our customer data, and that we would benefit from the most training for this new software. We also hope that our loyalty for being among the first customers would be honored down the road. Review Source AW Audrey W. Used the software for: Less than 6 months ### "Eviivo has been Very Harmful to our Business since Going Live" February 6, 2019 1.0 Pros There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful. Cons Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable. Review Source Response from eviivo April 18, 2019 Hi Audrey, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo TJ Tiggy J. Owner Hospitality Used the software for: 2+ years ### "My Eviivo review" June 10, 2021 4.0 I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time! If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc. Well done Eviivo for listening! Pros The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have. Cons The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up. Review Source AD Ann-Marie D. Owner Hospitality Used the software for: 6-12 months ### "Great Software for our 5 guest room B&B" October 27, 2020 5.0 From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo and to make it as stressless, seamless and smallest use of time they could. I recommend Eviivo to any size business because the Customer Service and Sales Departments know how to tailor this product to the needs of the business. We were "up and running" within a few days with few minor glitches ... mostly because I am not a high tech person and needed to learn a few things to work out the details of what I needed to do from our laptop to contribute to the set up. Customer Service goes out of their way to be sure their customer is confident and knowledgeable about how to use the Eviivo Suite and the entire array of selections offered. They surely helped us. This switch to Eviivo has been an invaluable time saver and more economical for us as well. Thank you so much Eviivo!!!! Ann-Marie Dixon, Owner, High Hill Inn B&B, Vermont (16 years in business). Pros I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email. Cons There wasn't anything I didn't like about this software! Reason for choosing eviivo Not applicable Review Source MS Michael S. Co-owner Hospitality Used the software for: 2+ years ### "Used by the #1 Small Hotel in the World" February 10, 2021 5.0 Our overall experience is that for us, we would have no need for any other product. Pros We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us. Cons There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk Reason for choosing eviivo Ease of use, great interface Review Source JN Julie N. Owner/manager Hospitality Used the software for: 2+ years ### "I would be LOST without Eviivo" October 11, 2022 5.0 Honestly, it is the incredible customer service that makes Eviivo stand out to me. I have asked some dumb questions over the years as I was learning and thrown in the deep end. Eviivo always helped and directed me to more information and helpful answers. They are always there and no question is too small. They are friendly and dedicated!! Pros When I bought the inn, they already had Eviivo running the software and I just continued. They make it easy to see at a glance where you are and who is coming in. Plus they have LOADS of online tutorials that I wish I would have done earlier. Cons Can't think of anything I don't like, it is amazing! Review Source AH Anthony H. Owner Hospitality Used the software for: 2+ years ### "eviivo's new mobile app is a great addition " March 4, 2022 5.0 eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs. Pros We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone. Cons Nothing of significance...eviivo keeps making improvements to enhance the user experience. Review Source AH Alison H. Owner Hospitality Used the software for: 2+ years ### "Keeping life simple." December 3, 2022 5.0 Pros I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to? Cons I can't think of any things that need to be changed. Review Source MD Meredith D. Owner Hospitality Used the software for: 2+ years ### "Epic implosion of quality and functionality after 17 years..." January 31, 2016 2.0 Pros We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform. Cons Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere. Review Source CD Carolyn D. Owner Hospitality Used the software for: 1-2 years ### "Online Business partner" September 8, 2020 5.0 We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things Pros We are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues Cons It would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize.. Review Source Response from eviivo January 29, 2021 Thanks for the kind words, Carolyn! You can find detailed help guides (plus videos, webinars, Masterclasses, and eLearning modules) on eviivo University. Hope this helps! James Shephard, Territory Manager TW Tod W. Owner Hospitality Used the software for: 2+ years ### "Everything we need!" January 25, 2022 5.0 Pros I have four Bed and Breakfast in Natchitoches, Louisiana. Being able to view all four properties reservations at one time makes it easier to, make new reservations and view/modify existing reservations. The ability to see Arrivals, In House and Departures of guest is a very nice feature that help us manage our team of employees. Just recently we started using the new Eviivo app that now allows us to complete many of the same task on our mobile phones and tablets. Our customers have complemented the ease of making reservations online. We are in the process of adding Chanel Manager, Payment Manager and Guest Manager and so far, have had excellent assistance getting these implemented. I am looking forward to integrating Eviivo with our existing Heartland Payment Systems and Quickbooks. Cons Since we implemented Eviivo we have only used the Property Manager and we have had no issues. Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)