# Page 9 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1715) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 9 - Reviews of LiveChat ## Showing most helpful reviews Showing 201-225 of 1715 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer National Sales Trainer Plastics Used the software for: 2+ years ### "You HAVE to chat" October 7, 2020 5.0 We really like it. It has helped increase online sales and customer service scores for our team. Pros This software makes it very easy for internal customer service and sales reps to handle customer questions. Easy to track sales after chat and it allows you to capture e-mail addresses which, with permission, can be used for marketing. Cons It is a bear to set up, get the parameters right for your team and such. Do you want your reps taking 1 chat at a time, 2, 3? How long with no response before the chat should end? How long with a rep quiet before you send a generic please wait message? Review Source CB Cruz B. Gobernanta Hospitality Used the software for: 2+ years ### "Súper útil " December 29, 2022 5.0 Usamos esta aplicación en el departamento diariamente para comunicación con distribución y funciona a la perfección. Pros Los pros son a mi parecer que súper rápido y fácil de usar y no me da problemas Cons No he tenido problemitas así que no puedo poner contras estamos muy contentos Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 6-12 months ### "Chatbots can never replace Human touch" April 4, 2020 5.0 Livechat has been a great tool for all my clients that we having implementing it to and they see the growth in sales and high conversation rate of traffic. Pros In the world of web development, offering support to clients or perhaps adding more value to web sites will then mean either adding chatbots or live support services. If you would go with chatbots, customizing them is time consuming and sometimes its boring for clients knowing that they are not talking with a human being on the other side. I have tried alot of these live support plugins but none of them offers so many features like Livechat. What i really love them most is the fact that its so easy to install on any website, be it php, asp or javascript based frameworks. Also the desktop application for agents come in handy for the team to give support to clients and best of all the capabilities of offline messaging to emails its very useful during after hours or when you are offline. Cons It might look pricey for small startup but at the end of the day its worthy having unlike using chatbots. Review Source Mel Vic Cesare G. Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Thanks LiveChat I got a bonus!" November 30, 2022 5.0 Pros What I like the most of this software I can address the concerns of our customer real time also there is a feature that can proved that I provided excellent service so my boss give me additional INCENTIVE! Cons Hmm... I cannot think of any because for me its the best tool I ever got as a customer service chat support. Review Source Sikhanyiso V. Business Woman Marketing and Advertising Used the software for: 2+ years ### "LiveChat Review" December 7, 2022 5.0 Pros Live Chat is absolutely easy to use and communication with my customers has been very easy for me, this is absolutely the best software ever. I would encourage people to come join this software. This is a very perfect software. Cons Personally this is a very great software ever. Review Source HB Hillary B. Financial Analyst Real Estate Used the software for: 6-12 months ### "Our organization uses LiveChat to assist with customer service" February 22, 2022 5.0 LiveChat provides an above-average user experience. Every year, we find ourselves needing/wanting to redesign several technical aspects of our website, which is a source of frustration for us. LiveChat, thankfully, isn't one of them. It's dependable, and we have no plans to change that! Pros I like being able to create premade scripts for the chat crew to use when answering questions. I also enjoy that we don't have to rely on their chat administrators and can log in whenever we want to communicate. Cons It was really difficult for me to transfer my chats. I discovered that loading the archived chats is extremely challenging. The mobile application needs to be updated; it appears to be rather obsolete in comparison to other apps available. Reason for choosing LiveChat very easy setup & use Review Source Omobolanle I. Financial Analyst Internet Used the software for: 6-12 months ### "Livechat defines simplicity." March 6, 2018 5.0 Pros SIMPLICITY : Livechat has a simple and intuitive user environment which makes it easy for new users both on the part of helpdesk agents and web visitors to pick up the workings of the software in a matter of minutes. SOCIAL INTEGRATION : Via Livechats social integration feature ,our users can now communicate with us right from our Facebook fan page. EFFECTIVE CUSTOMER SUPPORT TEAM : Livechats helpdesk support staffs are always eager and available to assist us for everytime we ran into hurdles while using this software . The good part is ,they are available 24 hours a day and they motivate our own helpdesk team to want to do better. Cons Livechat does a perfect job .However I have got reservation regarding the mobile app. As it appears to be too simple.Currently ,the helpdesk team can only respond to chats via the app. and for every other need like responding to customer ticket ,checking out agent profiles , checking out website analytic etc user have to login to Livechat from the pc. Review Source Abimbola K. Customer Support Agent Entertainment Used the software for: 1-2 years ### "Best helpdesk program out there." May 6, 2018 5.0 Pros I like the amount of support we get from Livechat's customer support team.The Livechat's support team is always helpful at any point ,when we have had to contact them to address any issue. I also like the Canned response feature ,which makes it faster to respond to popular questions usually asked by our customers such as discount and promotional informations,product pricing,contact informations etc I appreciate the level of data insights into our customer service performance, which Livechat provides us.Thus we are able to measure our performance as a team by leveraging on the statistical performance data provided by Livechat,and work to improve on our shortcomings. Cons Inability to respond to ticket created by our customers via our Livechat smartphone app. To respond to customer tickets,we have to access Livechat from the desktop app. Review Source VR Verified Reviewer Campus Tour Guide Higher Education Used the software for: 1-2 years ### "Good for preliminary customer service" August 29, 2019 5.0 Pros Livechat is surprisingly powerful, I have used it to deal with customers and help them with their problems. I really like the canned responses as it allows us to help customers even though I may not actually know what to do. I like that you can use it with facebook messenger as well. Cons It would be really useful if the mobile app encompassed the same features as on a computer. Review Source MUM Morale Ugan M. Student mentor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Instant help" November 1, 2022 5.0 I like livechat more than any other ways that are there to get help from. It makes it easy to get information in real time. Pros When there's something that you do not understand about a certain product and they have live chat, you can just go to livechat and have a real time conversation about your isssue/problem that'll be solved in no time. It's the most efficient customer service site that is there. Cons When there is a queue you might have to wait a little bit longer to get assisted and sometimes they refer you to emails which can take some time to be responded. Review Source VR Verified Reviewer tutor Education Management Used the software for: 1-2 years ### "Convenient to Contact Customer Service" August 31, 2019 4.0 My overall experience with LiveChat has been quite convenient. I appreciate that I have the option to connect with a customer service agent right away and wish more sites used this feature! It is a fast and efficient way to take care of any questions or concerns and I get excited any time I see the LiveChat option on a website I am shopping or browsing on! Pros I find myself using Live Chat frequently in order to communicate with various customer service agents because I am an avid online shopper and sometimes have questions/concerns/complaints. Overall my experience on Live Chat is pretty smooth but sometimes it does glitch and I have to start over which can be frustrating if I have already explained why I am contacting them, because I have to explain it all again. Many times they are able to transfer me back to the agent I was speaking with, which I love and takes care of the issue of having to start over again! Cons I do not like how it takes while to connect to the agent, and once connected there is no sound or blinking to indicate if I received a message.. There have been times where I forgot I was even chatting with someone while waiting for their response, which is my fault, but then I have to sift through my tabs to find them again and reply. Also, I don't like that there is no notification and that most websites are not compatible with going to any other page on the site, and if you want to chat with an agent you have to stay on that page. Sometimes I accidentally back space, or click on another section of their site not realize the entire chat will disappear, and again I have to start over. Review Source PS Prof S. Agent Computer Software Used the software for: 2+ years ### "Just the right software for Customer Livechat Conversation" March 3, 2023 5.0 Oh I really like layout to other apps tried so far and I think I will be using Livechat because I like their service that much. Pros I really like the instant Live conversation with my customers. Cons It has to do with the layout on different devices.. Review Source Daniel W. Business Technology Analyst Insurance Used the software for: 2+ years ### "Good Chat Product" July 8, 2022 5.0 Very good, easy to engage with website visitors and creating leads from the Livechat is very popular. Pros Easy to set up and configure. Smart text is easy to create and use. Good feedback from staff. Integrates well with Salesforce which removes the double handling when creating leads. Cons Selecting which pages the Livechat window appears can be quite cumbersome. Alternatives considered [REVE Chat](https://www.capterra.com/p/152292/REVE-Chat/)[HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/)[Qualified](https://www.capterra.com/p/184296/Qualified/) Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Responsive and Easy to Manage" February 4, 2019 4.0 We have been using LiveChat for almost 10 years. They are very responsive to any issues or concerns, but often fail if a question comes up that is not in the canned messages. For as long as we've been a client, you'd think the chat team would have the ability to better understand our company and products and be a little more resourceful. Pros I like having the ability to build out canned scripts that the chat team can use to answer questions. I also like that we don't have to rely on their chat admins and can log in ourselves to chat when we have the time. Cons The chat team really gets stumped if a question comes up that is not in the canned messages. Would be more helpful if they were a little more resourceful in finding some of the answers. Review Source Florence B. Customer Service Supervisor Financial Services Used the software for: 2+ years ### "Livechat is the standard ,others should follow." July 24, 2018 5.0 Pros Livechat is feature rich and I will tip Livechat as the best help desk solution out there, when it comes to handy features for customer support agents and the level of support offered to support teams. As the senior customer care agent in my organization,I especially like the daily chat summary. Livechat sends me a summarized performance metric of my team at close of work everyday.Therefore allowing me to know how well or badly we have performed for the day. Cons Livechat provides my team with everything we need to effectively guide our customers in their journey with my organization.I see Livechat as the gold standard for every other help desk solution to follow. Review Source VR Verified Reviewer CEO Used the software for: 1-2 years ### "LiveChat helps to establish an Internet business" January 27, 2018 5.0 Ability to insert photos of our operator and personalize communication An active invitation option - when an operator can invite a client to chat Statistics on visitors - where did it come from, what pages did you see Possibility of transferring a client between operators History of communication Pros Our business (online web forms and databases) suggests that the guys from technical support have to communicate with dozens of clients every day. LiveChat helped us to set quality work in this direction. This program has a thoughtful functional, allows me, as the owner of the company, to control employees. Our employees, in turn, easily organized and configured communication with customers. Now the consultations are easy and painless. Cons The interface of the application is difficult to call intuitively clear, but our operators in a few days were able to master all the necessary functions. Review Source Ebony T. Brand and Website Strategist Apparel & Fashion Used the software for: 2+ years ### "LiveChat is a Great Option for Connecting with Customers" February 12, 2020 5.0 There are plenty of integrations and advanced features that LiveChat has to offer. Although some customization have room for improvement, the clean and straightforward interface allows it to be a brand staple for chat assistance. Pros Features are great, and it has a clean design without any bloat features. This integration also doesn't interfere with the aesthetics of my website. Customers are able to connect to chat quickly to receive assistance in a timely manner. No complicated setups for businesses on the back end, which is a valued feature. Cons Livechat is expensive compared to other auto chat platforms. For the price, they can make their automatic greetings a bit more intuitive, as for now they are very generic. Review Source Hizaar H. IT Infrastructure & Security Manager Hospital & Health Care Used the software for: 2+ years ### "Live Chat - IT Support Tool" July 7, 2022 5.0 Fantastic experience, used for 4+ years in 1st line support role intergrated in to our web front CRM for our internal staff Pros fantastic product for use as a 1st line IT Support tool Cons no negatives about this, it does exactly what we need it o. Reason for choosing LiveChat no other products tested Review Source CA CYNTHIA A. Marketing and Advertising Used the software for: 2+ years ### "Livechat gives us a professional look." June 21, 2018 5.0 Pros I like the simplicity of the Livechat interface ,and this is a major factor while I adopted the program as my startups customer chat solution. It is affordable, which is very cheap when compared with the enormous benefits we have gotten from this program over the last one year. I like the Livechat customer support department. The support team have continuously served my startup very well. We get responses to our queries instantly via chat messages and the support team also forwards us periodic write-ups guiding us on newer ways we can use Livechat ,to grow our business. I am provided with daily and periodic stats and metrics which easen the process of measuring the performance of my customer care team. Cons Livechat is just the real deal. However I am not overly impressed with its mobile app,I will like to see a better improved mobile app. which will remove the need of always having to access Livechat from a desktop or laptop computer to make major changes or customization.We should be able to do everything from the mobile app. Review Source Olayinka A. Customer Support Specialist Computer Hardware Used the software for: 1-2 years ### "Livechat should be every support agents dream." September 2, 2018 5.0 Livechat let us communicate with our customers through our website,at a faster,efficient and with less financial resource as it is the case with other means via which customers can reach out to us such as phone calls. Pros I like the simplicity of Livechat.From the sign up process,to the post installation process .It sometimes feels like Livechat is a Car where I get behind the wheels and am provided with everything I need to drive the Car. On Livechat,I get everything I need as a support representative to effectively attend to customers.From the canned responses,to the Facebook integration which let our customers chat with me right from our Facebook page , message sneak-peek ,chat tags etc Livechat basically let me do my job daily,with a smile on my face. Cons I have used livechat for over a month and I have no complaints as regards this wonderful program. Review Source LF Lidia F. Administrador Computer Software Used the software for: 1-2 years ### "Reseña para LiveChat" January 30, 2023 5.0 Comunicación directa, conocer a profundidad al cliente cara a cara, es más efectivo que usar un teléfono, demostración de producto directa y solución de dudas inmediatas. Pros Permite la comunicación y visualización en tiempo real con el cliente, lo que hace mucho más fáciles los procesos de venta porque no tengo que estar mandando correos con imágenes, sino que directamente puedo hacer la demostración. Cons Por el momento no he encontrado nada negativo. Reason for choosing LiveChat En mi antiguo trabajo lo tenían y como es efectivo, yo también me decidí ahora que trabajo por mi cuenta. Review Source CB Cheryl B. BDC Manager Automotive Used the software for: 2+ years ### "Easy way to communicate with customers and shoppers" June 29, 2023 5.0 Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well. Pros Easy of use of the software as it is intuitive and basic. Cons Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself. Switched from [CarNow](https://www.capterra.com/p/210567/CarNow/) Car Now was super complicated and even after one year of use we still didn't have a good grasp if the software. Review Source Tope O. Research Assistant Used the software for: 2+ years ### "Simple, effective and dependable." May 9, 2018 5.0 Pros Livechat is the best help desk solution for firms and teams out there and this is majorly due to its simplicity and effectiveness.I like the daily reports Livechat sends to our email at the end of every workday ; this has ensured we are updated on the performance of our helpdesk agents for the day. It details the total number of customers we responded to on chat , the percentage of satisfied customers ,percentage of dis-satisfied customers and percentage of customers ,whose chat we missed. Cons Inability to respond to tickets opened by our customer via the Livechat smartphone app. is my only reservation thus far with this solution. Review Source SK Santhosh K. Associate Director Information Technology and Services Used the software for: 6-12 months ### "Live Chat - Makes your client engagement easier and efficient" March 7, 2022 5.0 I am completely happy with the way livechat helps the business grow and it is a platform to get in touch with potential customers in a very short time Pros Lead Nurturing, Client engagement, Data collection, Rapport building Cons Meeting setup over the live chat itself could be a good option and incase if there is way the system identify spam users, it could be best Review Source AC Amrendra C. IT Recruiter Human Resources Used the software for: 1-2 years ### "Trust me one of the best chat software ." July 19, 2022 5.0 If i talk about my overall experience regarding the software it would be simply very easy and fast way to communicate with the customer. Pros There are many good things to talk about this software, among with i like the instant notification that we get. Cons As far as the drawback are concern i strongly believe that there is not much to talk about . Review Source Similar Products Featured