# Page 8 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1715) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 8 - Reviews of LiveChat ## Showing most helpful reviews Showing 176-200 of 1715 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Soufiane E. Fastfood Food Production Used the software for: 1-2 years ### "Keep close to your clients" May 2, 2023 5.0 Overall my experience using livechat was perfect. The software is good when it comes to live chat quality. Also the files shared so fast , my data is safe...al these keep my relationship with clients perfect and make my business grow Pros what i like most is how the software offered a good quality live chat. Also how safe is my data Cons what i like least is the monthly price of using the software Review Source AY Alex Y. Reviewer/ customer service Consumer Services Used the software for: 6-12 months ### "Fast and easy to use live chat" December 25, 2022 4.0 This instrument is an exceptionally straightforward, simple to-utilize, and instinctive stage that can be handily explored. The convenience of this stage is really straightforward and simple to learn for any client. The general effect that Crate has made on our business is that it has helped in sorting out our business information to a decent degree. I have utilized other programming like Google Drive prior to changing to this device yet Box has been an extraordinary device right from the outset as far as nearly everything like an emotionally supportive network, ease of use, versatility and stars, et cetera. Pros This software, was easy, efficient, and user-friendly. This is one of the most helpful tools out there. Cons The only con is that, though everything is easy to use, there could be more navigation tools Review Source CLCM Claudine Lizz Capawa M. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "When in LiveChat" April 28, 2022 5.0 Pros I usually use this live chat platform due to my website's customer service software's third party. I always be grateful since it is a free platform that caters my queries and customer assistance when in confusions. I do appreciate its system and prompt responses. Urgency is the key to its ratings when it comes to CSR. Cons I don't experienced much difficulties in this software. However, if my internet got slow connection I often found it very disgruntling, hough. Review Source SM Shoukhin M. Founder & CEO E-Learning Used the software for: 1-2 years ### "Excellent Real-time Live Chat Option For Engaging" February 21, 2022 5.0 I've used Livechat for about 13 months and I can honestly say it's helped me more than any other piece of software I've ever used. I've seen sales increase by at least 30% just by having a chatbox on my site and responding to every single query that comes in. Pros I was looking for a livechat tool that could help me deliver support to my clients in real time and I found this. You get to try out this cutting-edge customer support solution at a fraction of the cost compared to other similar tools It also makes sure that you never lose a potential customer because they couldn't find what they were looking for. Livechat is a feature-filled live chatting solution that will give your business and website a boost by enabling you to engage with your potential and existing customers on your website. Cons I find that the app works great on my phone, but some of my other coworkers have issues with it not navigating properly on their phones. Review Source Vitalie N. Business Analyst Telecommunications Used the software for: 6-12 months ### "Indispensable Tool" February 6, 2022 4.0 I am solving the problems related to subject and task clarification. Pros I like the features which help me to communicate in real-time. Cons So far, I haven't found any shortcomings or options that could be improved. Review Source VR Verified Reviewer Digital Marketing Media Production Used the software for: 6-12 months ### "excellent product for engaging customers " September 18, 2023 5.0 Livechat is a useful tool that provides smooth connection with potential customers via their preferred channels. Its integration within my department has greatly improved our interactions, resulting in quicker inquiry response times and increased first-time client satisfaction rates. Additionally, Livechat is an effective technique for turning interested prospects into paying customers, which helps our business succeed. Pros Customers enjoy contacting us using LiveChat since it is so simple to use. Our clients adore using this program to make appointments. convenient when occupied at meetings or at work. Cons After making a few enquiries, we were able to comprehend how communication works after hours, but at first it was a little puzzling. Review Source VR Verified Reviewer Operations Manager Education Management Used the software for: 2+ years ### "Engage quickly and easily with customers on your site" June 21, 2019 5.0 Generally, we really like this. It's easy for clients to get a hold of us with a quick question, and it's a great option for clients who don't want to call. Pros Looks professional and pleasing to the eye. Loved the free trial to understand how it works and was easy to implement/install and learn to use. Great way to engage with customers in a quick, efficient way. Love the transcript features, canned responses, pre-chat survey, and 'Leave a message' option when logged out. Cons The logging out part/option not to accept chats is more complicated than it needs to be. We've had users log off (of thought they had) only to find a customer started chatting, but we were closed and there was no operator available. So it looked like we were accepting chats when in fact we were not. Reason for choosing LiveChat Features, pricing, and their customer service is fantastic. Review Source DR Douglas R. President Professional Training & Coaching Used the software for: Less than 6 months ### "LiveChat Review" May 3, 2019 5.0 It's been positive overall, aside from dealing with privacy concerns for GDPR, such as IP address collection and lack of admin controls for this feature. While many visitors do not use chat, some do, and those that have used it have found it very helpful, and it has resulted in some additional conversions that may have not occurred otherwise. Pros \- Ease of setup - Reliable operation - User-friendly operational/agent interface - Ability to customize pre-questions to gain consent for personal info collection, etc. Cons \- Support for options to increase privacy protection of site visitors (ie, for EU GDPR compliance) could be better. For example, disabling IP address collection requires a special support request and then it is entirely removed. It would be much better if IP address enable/disable was an admin-controlled setting that, if enabled, would only remove the last octet of the IP address (like Google Analytics does for IP anonymization) so that geo info could still be collected but without the precision that would create a personal info privacy concern. - Blocking of bot-crawlers from the customer/visitor list is desperately needed, as they present a nuisance to agent operations. - The clearing of the customer list info seems to occur at random/unpredictable points in time -- this should be explained and there should be a button to allow manual clearing of the list by the agent. - The customer/visitor view options should include an "all current visitors" option so that all current visitors , whether invited or browsing, can be seen in one view. - Filters should be expanded to work for all fields, and should be persistent and be able to be saved so that switching views or restarting the application does not cause filter setups to be lost. - There should be a master enable/disable setting to deactivate LiveChat when desired, without the need to go into Wordpress and disable the plugin. - Review Source VR Verified Reviewer Riesgos Banking Used the software for: 1-2 years ### "Chat efectivo a traves de LiveChat" November 8, 2022 5.0 Una excelente herramienta administrativa para gestionar servicios de mensajes de tu empresa. Pros Excelente herramienta para gestionar conversaciones para un call center de una organización. Cons Tener un módulo de auditoría podría ayudar a realizar seguimientos de la aplicación. Review Source VR Verified Reviewer Dueño Luxury Goods & Jewelry Used the software for: 2+ years ### "Love chay" March 16, 2023 5.0 Pros Es muy rápido y fácil de usar . Es fácil para todas las personas Cons Es perfecto no tiene nada que mejorar es excelente Review Source MC Micah C. English Tutor E-Learning Used the software for: 2+ years ### "LiveChat review from experience " May 4, 2023 5.0 I highly recommend this product. Very useful, helpful to reach out for more customers. Pros When a consumer requests services, this software automatically engages with them, piques their interest, and also gives them some basic information. It is easy to use (user friendly). It helps to have more customer engagement and boost sales.  Cons The software is very nice, however I find a bit costly. I just wish it's more affordable so other users can also try this amazing software. Review Source Imran H. Team Coordinator Information Technology and Services Used the software for: 6-12 months ### "One stop solution for customer service portal and helpdesk" June 23, 2022 4.0 Best customer help desk portal out there. It's been a delight using live chat Pros You can maintain anything from general query of a customer via live chat to managing a dashboard with all kinds of matrix Cons None that i can think of right now, they're pretty good at solving a problems Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "Needs more flexibility" November 1, 2018 3.0 Pros Mostly easy to use, particularly from the customer's side Cons Contact Routing - Livechat lacks flexibility when it comes to how incoming contacts are routed. Agents can easily be overloaded compared to other available agents since it will assume that a familiar contact should go to the last person that had them. Interface Changes - The current interface has this odd way of switching the order of your active chats randomly... that causes confusion when you don't realize that it shuffled the order of their contacts and can lead you to send the wrong response to the wrong person if you're not careful. Outages - We've been seeing a number of outages caused by updates being done. Some updates such as the recent interface change caused our agents to be logged out and contacts dropped. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Customer support isn't an issue" November 7, 2018 5.0 Pros I have been using LiveChat on one of my eCommerce stores and it is such an amazing app that always does the job. What I love the most about LiveChat is the availability of multiple apps which allows me and my agents to offer support 24/7. You can use it on Android, iOS, and pretty much on any device. There are a few great features for eCommerce such as sales tracking and ability to set goals. These are the two features that I have always loved and used. Though sales tracker is just basic in nature but it gets the job done. LiveChat comes with a lot of interesting (and useful) features that make your life easier. I haven't used all of their features but I know that they are there and when I'd need them, I will use them. Cons I have two issue with Live Chat. First, its a bit pricey. If you are small business, blogger, or a startup founder, you will find LiveChat a bit pricey. Second, the mobile app has bugs. It works but it can be improved. You don't get full access from the mobile app and there will be times when you will have to switch to web interface to get a thing or two done. Review Source Christina (. Sales and Marketing Manager Entertainment Used the software for: 1-2 years ### "Love when Live Chat is on a Website I visit!" September 12, 2018 5.0 Love the instant access LiveChat gives you to tech support and the way it automatically lets the customer know when the support is or not available. The sites that take the time to customize it to let the customer know when the support will be available again is even better. A great addition to your site. Love it when I visit a site that has LiveChat! Love that it is free for the end user Pros \- Instantly feel better about the site I am visiting when I see the Live Chat logo, because I know the site cares about their customers enough to offer a free and convenient way to offer support. - easy to access the support by simply clicking the logo and depending on the site offering minimal information to start the chat - if the chat is unavailable it gives you the information right away - Free for the end user so a definite pro when needing quick tech support Cons \- I have had an issue where the tech is helping multiple people at one time. It really does not reflect on the software it self as much as the particular site. it would just be nice if the Live Chat had a way to display, tech currently helping 2 or more people at one time, please be patient. - not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Yes it is my fault for trying to multi-task but sometimes necessary. Review Source VR Verified Reviewer Responsable de Marketing Online y Ecommerce Cosmetics Used the software for: 2+ years ### "Un buen servicio para gestionar la atención al cliente" November 14, 2022 5.0 Pros LiveChat es perfecto para gestionar la atención al cliente, además tiene perfecta sincronización con wordpress a través de su plugin por lo que para nosotros es ideal. Nosotros lo utilizamos en una de las empresas del grupo y estamos encantados ¡¡ Lo recomiendo !! Cons es lo que buscamos y no hay ninguna reseña negativa que podamos hacer sobre el Review Source Emin N. Sales and Customer Relations assistant Marketing and Advertising Used the software for: 6-12 months ### "A good software for all sizes of companies for customer relations activities" July 9, 2020 4.0 Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices. Pros 1) The daily chat summary function helps you to review the statistic performance of Sales department 2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone 3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection 4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis Cons 1) There are lacking information for customers concerned with location, page visiting, and browser 2) In the case of internet disconnection, the software doesn't inform you about the issue. 3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget Review Source Laurie G. Head of Marketing Used the software for: 1-2 years ### "Software connected our Web Traffic to our Sales Team in a meaningful way" July 24, 2018 4.0 The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. Pros The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team. The control of the Engagements function lets you customise your strategy, you can be disruptive to user journey if you feel it's needed or more relaxed in showing off the chat tool by withdrawing pop-ups and forcing the user to engage with you. The support team is great, and the integration is easy Cons I dislike the inability to control the engagements based on device, e.g. being able to offer less pop-up engagements on mobile than by desktop. The user group functionality can be a little clunky at times. Review Source JCE Juan Carlos E. Director de Proyectos Alternative Medicine Used the software for: I used a free trial ### "Chat en Vivo para tu Ecomerce" January 31, 2023 4.0 Aunque la primera vez, hace ya 10 años, lo probamos para implementarlo en un proyecto de ecomerce, y no dio el resultado esperado, hoy en día creo que toda tienda online debería de tener un servicio de atención al cliente de este tipo. Quizás has el 2020 no era muy usado por el usuario final, y con un servicio como wassap podías dar un buen servicio, pero hoy en día, la gente que compra online, está más que habituada a usar este tipo de chats. Pros Lo que más me ha gustado e interesado desde el inicio, ha sido poder dar un servicio en vivo, de manera inmediata a los clientes que se acercan online a nuestras tiendas. Ha sido muy fácil de implementar y aún más sencillo de manejar y dar el servicio deseado a nuestros clientes. Cons Hasta el momento, no puedo decir que falle nada de este software, aunque esperamos que en breve podamos ofrecer también la opción de video chat segmentado a nuestros usuarios, especialmente para aquellos que realmente ya son clientes y así ofrecer algo más personalizado. Reason for choosing LiveChat Compañeros del equipo lo habían probado y me lo recomendaron. Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Digamos que me gusta hacer pruebas con distintas herramientas e ir implementando y cambiando en distintos proyectos, y así podemos ir viendo las mejoras tanto de los servicios free, como de los servicios de pago, y ver que es lo que más merece la pena. Review Source JH Jennifer H. Dispatch Internet Used the software for: 2+ years ### "The most convenient way to provide customer service" November 1, 2018 5.0 We love LiveChat here. It keeps our call volume and abandoned call volume down, but also allows us to complete every function that we can on a phone call. We can set up a service call, take a message for a supervisor, turn service on and off, etc. We can literally do everything that we do on the phone but add the convenience for our customers. Pros This allows customers to reach out and discuss issues that they are having with their service, or to set up new service, without calling in. It helps our company to keep the abandoned calls down, while still providing quality service to our customers. It's also convenient for those customers that need to have a conversation with us but can not be on the phone because they are at work. It provides all of the functionality of calling into our call center in a more convenient package. Cons If the customer has an internet hiccup during a conversation, it will drop the conversation - though it does save the history so that they are able to come back without having to repeat everything. I would not call this a major drawback. If a customer calls in, there is a chance that they will have bad cell service and drop the call as well, without the benefit of the chat history. This is not a flaw with the product itself, but more the platform that it draws from and I would say that the flaw is equal to that of phone calls without the added drawback of abandoned calls. Review Source LS Linda S. Interior Designer- Manager Architecture & Planning Used the software for: 2+ years ### "LiveChat Excellence " April 2, 2024 5.0 Use of LiveChat with customers daily is successful. Pros Dependability in daily use as a tool in communicating with customers in livechats. Cons There are no problems that have occurred with this software. Review Source PD Paul D. Director Medical Practice Used the software for: 2+ years ### "Perfect Way to Instantly Talk to Your Customers" December 4, 2018 5.0 LiveChat is a great way to help customers in realtime making you very accesible to customers helping to grow your business and client base. Definitely a great tool for any small business. Pros Having looked at many Chat programs we found the best was LiveChat. You don't have to be at your computer all day waiting to see if a chat is coming in because with LiveChat you can download the app and chat with your customers on the go. Utilizing and setting up the chat is very simple and easy to use. You can do it yourself if you have some knowledge of setting up your website or you can have your webhost do it for you by simply dropping in a simple code. You will be up and running in minutes. You can customize your logo if you wish and it is easy to communicate. Adds the touch of helping customers out if they need direction or information. Cons There are a couple of cons that we have run into with LiveChat. Recently this problem has been better but from time to time you will not get instant notification if you are relying on the app to use for chatting. The only downside is if the delay is too long you may miss the opportunity to chat with the customer. The other issue we have seen is that the customer can leave a message but you don't really get notification all the time if a message was left so you are on your own to make sure to check for a message. Review Source JD Jason D. It analayst Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Live chat is a budget ticketing tool that enables efficient management of tickets " December 17, 2022 4.0 An effective way to manage all live tickets. This tool has increased our customer engagement and has allowed my team to bring some personality to our web shop. Pros Love chat is relatively cheap but still incorporates all the main features a ti keying system has, this making it incredibly useful Cons I had trouble integrating livechat to our website; due to the websites source code base being complex, the widget API ended up messing with the source code which meant that my team had to fix the issue manually. Reason for choosing LiveChat We also use zendesk for other websites but I chose livechat this time due to the cheaper price offered. Review Source SM Saba M. Manager Arts and Crafts Used the software for: 1-2 years ### "Live chat review " December 6, 2022 5.0 One of the main advantages of live chat software's is resolving customers pain points as soon as possible.so u don't need to wait.my experience is excellent because it's helped me to grow our business 🧑‍💼 Pros The first thing is it's easy to download there was a great help section and what I like is its reliability.Get instant help in every field trusted by millions I highly recommend for your business Cons The only thing which I didn't like is it's bit slow because they chatting with a lot of customers Review Source MK Mark K. Graphics Designer Design Used the software for: Less than 6 months ### "Mkconcept" June 22, 2023 5.0 Very good app with a lot of features to improve out day to day lives which connecting with friends all over the world Pros It helps me to chat in real time, engage with customers which generate profit.Very user friendly. Cons I will suggest if a short tutorials can be made available for new user when using the app for the very first time Review Source Similar Products Featured