# Page 7 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1715)

[View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 7 - Reviews of LiveChat

## Showing most helpful reviews

Showing 151-175 of 1715 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jamie L.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great tool for online customer service support"

October 30, 2020

5.0

One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. We believe the more readily available we make information customers need the better service we offer. Specific to LiveChat, we love interacting with our customers in real time and not making them wait on an email reply.

Pros

This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for our rapidly growing company. The story for the Chatbot is a work in progress. However, we believe we are able to provide a higher level of service to our customers who are all around the world. One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. Another feature we love is interacting with our customers in real time and not making them wait on an email reply. It's also great that we can assign tickets directly to the person who can solve their problem reducing overall response time to the customer.

Cons

We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.

Reason for choosing LiveChat

It seemed to do more of what we wanted and not limited to a specific platform like social media only.

Review Source

AL

Alfazar L.  
Call center  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "My experince using this LiveChat"

October 27, 2023

5.0

I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Pros

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Cons

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Review Source

EM

Eric M.  
Global Director of Support  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Outsourced Provider LiveChat Integration"

November 20, 2018

5.0

Around 5 years ago we began looking for a new LiveChat solution not only for our business, but the clients we represent who offer support of tens of thousands of end users each. Because of thi,s we needed a feature rich platform that integrated with our own internal tools but also was easy to integrate and configure on our client's websites. We looked at a number of different solution providers and LiveChat won our business with a stable platform, easy to integrate with, easy to separate out by customer and also was very budget friendly which is especially important in the outsourcing business. By selecting LiveChat we were able to consolidate down from 3 separate LiveChat providers into one, streamlining both our workflows and our set up process. Over the years LiveChat has continued to provide excellent support for their product and is constantly adding new features and tools that our team enjoys - chat agents, management, and developers alike. Whenever I have had an integration issue or a question about the product their support team has been extremely prompt and helpful in all of their support channels. We are very pleased with our choice to move to LiveChat and look forward to continuing business with them for many years to come.

Pros

\- Stable platform - Ease of separation of groups - Ease of integration - Reports and tools (admittedly we export this into our own tool and don't use LC's) - Security and custom rules - Customization and branding - Consistent improvements - Support team is prompt and helpful

Cons

\- Some updates cause issues with set up and updates aren't announced very well - Ticket system is 'meh' and we don't use it - No send chat transcript by group, it's all or nothing

Review Source

Response from Text

December 6, 2018

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

VR

Verified Reviewer  
Supervisor  
Printing  
Used the software for: Less than 6 months

### "Excelente super recomendo para empresas que buscam melhorar seu atendimento aos clientes."

July 18, 2023

5.0

Excelente ferramenta para melhorar o desempenho do seu atendimento ao publico, sem contar que consegue mantar um historico de toda a conversa, resumo eu super recomendo pois melhorou em até 90% nosso atendimento.

Pros

A facilidade de implatnção do sistema dentro do nosso processo de atendimento ao cliente.

Cons

A ferramenta tem um excelente custo beneficio porem ainda vejo o valor um pouco acima de mercado.

Alternatives considered

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing LiveChat

Indicação de um empresa de Marketing

Review Source

CS

Carla S.  
Independent  
Commercial Real Estate  
Used the software for: 1-2 years

### "The best option to make leads and CRM in chat."

July 21, 2022

5.0

It is perfect to start your small business with e-commerce. It helos you to make CRM with a veey low cost.

Pros

It looks great, I love the interface but the most I like it's I could integrate with other tool and gmail.

Cons

I don't have least like. I like it very much.

Review Source

Laly Noya R.  
CEO  
Consumer Goods  
Used the software for: 2+ years

### "LiveChat is Reliable "

November 12, 2023

5.0

Overall my experience with using Live Chat is positive.

Pros

I like every aspect of the Live Chat feature.

Cons

There's nothing I dislike about using LiveChat.

Review Source

VR

Verified Reviewer  
Manager, Technical Services  
Computer Software  
Used the software for: 6-12 months

### "Great addition to the support team! "

January 15, 2019

3.0

LiveChat allowed me to implement a new support channel which we did not have prior to elevate our business and provide a new service offering to our customers. This has been a great addition to further engage our customers using a new, different support method. While it has been an awesome addition, there is still room for improvement with regards to scalability.

Pros

Allows for simple and quick implementation of a LiveChat option on our site and software application.

Cons

There have been some service outages and connection issues during business hours which impacted our customers and resulted in some negative feedback to our business. We rely on the tool to be functional in order to utilize and offer this communication channel to customers. Also, the reporting could be improved. Rarely do I use or look at the Dashboard as it is not customizable and the reports do not provide very detailed information. For example, we are interested in expanding our hours but I have not been able to easily utilize the data from LiveChat to determine the volume during those hours to justify the change. I have had to export numbers and count manually how many chats were received during a specified timeframe to put together a report. Ideally, I would like to see more volume trends and reporting capabilities.

Review Source

MR

Manish R.  
Project Manager  
Computer & Network Security  
Used the software for: 1-2 years

### "Awesome Live Chat Featured Tool"

January 24, 2023

4.0

overall experience is best and it helps to meet the business requirements

Pros

live chat, file share, chat history, customer database

Cons

nothing as such, its helpful software and helped us a lot to communicate with our customers effectively

Reason for choosing LiveChat

Effective and efficient in terms of lot of features and user friendly

Review Source

VR

Verified Reviewer  
Support Operations Manager  
Computer Software  
Used the software for: 2+ years

### "A stylish, adaptable yet reliable chat client for teams"

January 29, 2019

3.0

For the most part, the product works as advertised. There are a few functionality hurdles that they need to get over and given how high of a priority some of these items are for us, we might move on to something like Drift before they get the chance to address the problem.

Pros

We're big on aesthetics and the look and feel of LiveChat is worlds better than many of their competitors. We can also integrate with Zapier and ZenDesk which is pretty swell.

Cons

We've had a fair number of customers complain to us about elements of LiveChat that we have no control over. Namely, they can't see a chat wait time till they've committed to a chat and once they're in a queue to chat, there is absolutely no option for them to leave other than to close the entire browser window (which in our case, means exiting our app). We've brought this up with LiveChat a few times and haven't heard anything about a fix being on the roadmap. It's quickly becoming a dealbreaker for us.

Review Source

AC

Alexandre C.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Perfect tool for Tupiniquim Hostel's Live Support"

November 19, 2018

5.0

We use LiveChat as a reservation / general information channel for our hostel. Because of this we're able to provide a more humane support and convert these people into actual reservations. Before using LiveChat we tried like 3-4 different tools which weren't (not even by a long shot) as reliable and effective as LiveChat is. My partner did not want to sign up for LiveChat because it was like 300 % more expensive than the ones that we've being using but the cost/benefit is totally worth it. We've had an increase of 400-500 % of actual reservations because of this tool.

Pros

It's packed with powerful features, details about customers that let us deal with them in a better way. The integration with Facebook Messenger is pretty cool (even though it should allow us to click on the person and be taken to his profile). Archiving, tagging and searching couldn't be simpler. Super powerful features for international sites (we use 6 translations). There is no software like this on the market.

Cons

My only complain is that there is no tool for a supervisor or sysadmin to check LiveChat without being logged as a user. There was a plan to do that (I even replied the form) but apparently they shelved. Ohh, and that the app (for iOS) just deals with chats, not with tickets. I use heavily both features.

Review Source

Response from Text

December 6, 2018

Hi Alexandre, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

VR

Verified Reviewer  
Digital Marketing Specialist  
Medical Devices  
Used the software for: 2+ years

### "Great feature to have for site"

October 8, 2018

5.0

LiveChat has allowed our company to communicate with customers and potential customers who cannot call in or don't want to call in immediately. We help thousands of customers every month and it's super easy for our reps to use. Creating users, managing conversations, and the overall user experience has been a huge positive to our team and would highly recommend!

Pros

I like how easy it is to manage users and their access/abilities. Implementing it onto our website is a great feature to have for customers who cannot or do not want to call in right away.

Cons

Unfortunately I have not encountered any issues or drawbacks that has come across our team's experience.

Review Source

sD

salvatore D.  
Nessuna  
Wireless  
Used the software for: 1-2 years

### "La mia recensione di livechat "

July 4, 2023

4.0

La mia esperienza con codesta applicazione è abbastanza buona.

Pros

Le funzioni che mi sono piaciute di più sono La conversazione instantania o la storico dei messaggi.

Cons

le cose che non mi sono piaciute della applicazione sono il modulo offline o per citarne un altro il branding personalizzato

Review Source

JJ

John J.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "LiveChat- the solution for live customer care needs"

April 11, 2024

5.0

I've used LiveChat for several years now and really like it, and depend on it. Some customers prefer the chat feature over calls, and this is perfect for that.

Pros

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Cons

Pretty easy to use, not really any complaints.

Review Source

Ryan Samuel T.  
Nurse II  
Hospital & Health Care  
Used the software for: 6-12 months

### "My LiveChat Review"

November 22, 2022

5.0

Pros

They have an exceptionally intuitive client care segment. The very truth that they are easy to understand makes them much more novel. It shows point by point data about the individual and the opposite end. This is particularly useful when you have a place with any sort of business bunch and can offer your assistance concerning the administrations accessible in that particular spot. Likewise, the component wherein on the off chance that the individual isn't online at the opposite end you may as yet leave a message so it very well may be looked up some other time, is great. Also, since consequently created good tidings are available, every one of the manual introductory good tidings need not be told once more to every one of the contact.

Cons

So far I don't have any negative feedback to them so far because all of my experiences with them are so incredible. I haven't encountered negative experience with them yet.

Review Source

VR

Verified Reviewer  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "The Cadillac of Chat Software"

December 13, 2022

5.0

Phenomenal. The first company I used this software with saw over a million dollars in incremental sales the first year using it.

Pros

Everything is easy to use and intuitive with this product. I first used this software back in 2008 and it was miles ahead of it's competitors even at that time. It's feature rich and the support is great.

Cons

I've been through various iterations of pricing models over the years with different clients and it can be a bit pricey at time. No other complaints.

Review Source

Laura Rocio F.  
marketing  
Marketing and Advertising  
Used the software for: 6-12 months

### "It is very good, it is the best I have used, the live chat is practical for clients"

July 13, 2022

5.0

I really liked this application, it makes my work with clients easier, the text preview in real time, and there are no waiting queues, everything is resolved instantly

Pros

It has helped me to have more clients and more sales when using live chat is the best, and serving them in a personalized way is easy and practical to handle

Cons

I have not found any disadvantage, I have liked working with this application, it has served me a lot

Review Source

AA

Avner A.  
Product manager  
Retail  
Used the software for: Less than 6 months

### "Great product, easy to setup and work with and have many plugins "

October 18, 2021

4.0

Overall the product is very good and helpful , and the cost is like other Services but with more value and abilities.

Pros

The ability to create the account and start working is so quickly, agents find it easy to work with and answer using predefined templates and access to data which they need. Have many integrations which are very helpful

Cons

Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site based on certain conditions (such as time , date schedule, other elements ) without coding.

Alternatives considered

[Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing LiveChat

Price, support and reachable integrations

Review Source

AA

Akinyosade A.  
Financial services  
Financial Services  
Used the software for: 1-2 years

### "Live chat software"

November 8, 2022

5.0

Amazing and satisfactory

Pros

Live chat and chat not are wonderful to have and easy to use

Cons

Help desk to manage electronic mails is

Review Source

Gino N.  
receptionist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "perfetta per le aziende che vogliono comunicare con i propri clienti"

November 11, 2023

4.0

Pros

Automatizzazione dei messaggi omnicanale, consente di automatizzare i messaggi omnicanale e di utilizzare chatbot AI per qualificare i lead online. Integrazione con oltre 200 strumenti diversi e Monitoraggio automatico delle vendite e degli obiettivi aziendali

Cons

non ho avuto problemi o incovenienti nella gestione

Review Source

VR

Verified Reviewer  
founder  
Animation  
Used the software for: 6-12 months

### "LiveChat helped our business to manage our customer query's"

August 31, 2021

5.0

We are using chat support on our ecommerce store, so we needed something which can be use to handle the customers query and solve them sooner, so live chat helped our support staff to provide better chat support to our customers and we didn't any problem in our chat support sector. so we are happy using it and will definitely recommend to others.

Pros

the advantage of using easy to navigate interface which is beginner friendly, it pop up when message comes which is quite good feature, we can transfer chat to other support staff, we can save chat history, it can helpful in getting feedback of chat support. it can be customized according to the business needs. so overall Live chat is a good solution for managing customer problems.

Cons

there is some issued that we faced like while opening a new tab we lose the chat support that is something that cause an issue and for small business it is quite costly but the chat support it provides is really good.

Review Source

VR

Verified Reviewer  
Senior Solutions Architect  
Telecommunications  
Used the software for: 2+ years

### "Great App! "

May 20, 2022

5.0

Pros

As a Senior Solutions Architect, I am sometimes tasked with solving problems for clients. For instance: I am currently wrapping up an SD-WAN project for a major financial institution. We are currently in the optimization phase and LiveChat has been instrumental in assisting us ironing out unexpected kinks. I absolutely love that we can offer real time support to affected users and engage in dialogue to help rectify the problem in the most efficient manner. It has a great built-in ticket monitoring system, which helps us effectively manage a huge list of issues. It's extremely secure, simple to use and allows us to provide round the clock technical support and instant feedback to our customers.

Cons

It may be costly for the smaller businesses.

Review Source

SD

Suzanne D.  
RGIM  
Insurance  
Used the software for: 2+ years

### "Excellent facility"

October 27, 2023

5.0

Great system used daily to share so much information. Used in collaboration with hubs

Pros

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Cons

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Review Source

RB

Rilwan B.  
Product Designer  
Media Production  
Used the software for: 1-2 years

### "Real time problems, real time solutions "

November 2, 2023

5.0

Pros

We interact with hundreds of platform users per week and it can be overwhelming to analyze all these conversation. This is where livechat is the best at what it does. We interact with the customers in real time and can analyze these chats at a later time. The ease and the layout of the platform is a great pro.

Cons

The only con is the pricing as it is charged per agent and when you have a team of 4 agents, it can get pricey.

Review Source

mrM

mahfujur rahman M.  
Provide Emergency Service  
Computer Software  
Used the software for: 2+ years

### "Hassle free live chat"

December 2, 2023

5.0

In my opinion there is no alternative to LiveChat. I just love it.

Pros

The quality is of LiveChat is beyond description. It construct a break free connection.

Cons

Ads are annoying though recently they have improved.

Review Source

TS

Tammy S.  
Accounting Manager  
Accounting  
Used the software for: 1-2 years

### "The Best Helpdesk Software Available"

February 10, 2022

5.0

I believe that livechat increases the well-being of customer support workers while also providing a better experience for customers, as they are no longer waiting on the phone impatiently. Canned replies are useful because they allow the user to quickly communicate information or instructions to consumers without having to explain each time a problem arises.

Pros

The LiveChat chat system continues to astound me with its flexibility and power while maintaining an easy-to-use, intuitive, and straightforward user interface. Administrative tasks are an ease and a delight (and I don't say that lightly)! Upscaling is simple, and their customer service representatives are pleasant to speak with and really helpful. The developer documentation portal for their APIs and libraries is, without a doubt, the best example I've ever seen. If you're looking for a way to integrate or customize LiveChat, this is a significant plus.

Cons

In comparison to the PC versions, the mobile app needs a lot of work, and we won't see all of the live chat features there.

Review Source

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