# Page 69 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 69 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1715) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 69 - Reviews of LiveChat ## Showing most helpful reviews Showing 1701-1715 of 1715 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Danielle L. Consumer Consumer Goods Used the software for: 6-12 months ### "Great software " December 18, 2018 5.0 Pros This is very helpful for many businesses! Cons I like all of it. It makes talking to customer service very easy Review Source CR Case R. Office Manager Retail Used the software for: Less than 6 months ### "LiveChat is a great product for handling customer service needs!" March 28, 2022 4.0 Pros LiveChat is very easy to use and really very self explanatory! Cons Really there are no negatives to this product and its very, very easy to use. Review Source ER Emmanuel R. TETRA ENGINEER Aviation & Aerospace Used the software for: I used a free trial ### "Integrated chat platform for all" September 18, 2018 5.0 Pros LiveChat ability to connect you to your clients easily, with lots of features makes it the best integrated messaging platform available today. Cons They don't have a lot of cons except a lot of appearance needs to be tweaked to satisfy online presence. Review Source GZ Graziana Z. Legal Assistant Legal Services Used the software for: Less than 6 months ### "LiveChat" July 22, 2019 4.0 Pros LiveChat is easy to use and it allows for a fast and efficient live chat support service. It allows you to solve any issue you might have in a short amount of time. Cons The monthly subscriptions seem a little pricey, particularly the STARTER pack. Review Source KE Krystle E. Controller Accounting Used the software for: I used a free trial ### "Easy!" September 6, 2018 5.0 Pros Great tool for customers. Easy to use. Great product. Great add on for your site. Cons Nothing negative to say about this product. Review Source KG Kelli G. Service Manager Design Used the software for: Less than 6 months ### "Excellent alternative" February 1, 2017 5.0 This is a great alternative to those who can't make phone calls during the day, but might have idle time while on another conversation! Pros Ease of use Cons Nothing! Review Source VR Verified Reviewer Manager Management Consulting Used the software for: Less than 6 months ### "Great but expensive" December 29, 2018 4.0 Pros Very user friendly and is as customisable depending on the effort you want to put in. I find it quite useful and great Cons Quite expensive compared to the competitors but is compensated by the unparalleled features offered by it Review Source AD Anna D. Impiegata Restaurants Used the software for: Less than 6 months ### "Chat di e-commerce " February 1, 2023 5.0 Pros Chat di e-commerce che incontro in molti siti internet Cons A volte la chat รจ lenta e si disconnette facilmente Review Source MV Mauro V. Lead Developer Computer Software Used the software for: Less than 6 months ### "Simple and Powerful" December 6, 2016 5.0 I worked on creating a custom integration between a mobile app and LiveChat. I found that the API documentation was excellent, and whenever I ran into an issue the LiveChat support was able to help and get me through it. I found the admin section of this product to be very intuitive and well designed. Pros The API was very clear and full of examples. Cons Nothing really. I ran into a few issues while developing, but I was just making mistakes in my code. Review Source DR Daniel R. Systems Retail Used the software for: Less than 6 months ### "Good" August 10, 2019 5.0 Pros How easy it is to use over different platforms. Cons The chatbots, most of the time you get live people but some companies use chatbots and thats annoying. Review Source KN Kathleen N. prep Food & Beverages Used the software for: I used a free trial ### "Livechat" April 4, 2020 5.0 Pros It shows if my messages have been seen, delivered, and it simple for everyone to use. Cons Nothing, I believe more people should start using this software Review Source SP Sayan P. Consultant Information Technology and Services Used the software for: Less than 6 months ### "LiveChat is feature-rich but the price is a bit on higher side" December 26, 2018 5.0 Pros I have used this tool as a tester and this tool has many feature which you won't get in other chat tool. You can switch between agents. The interface is also good and easy to use. It has chatbot feature as well which may come handy for some companies. Cons The price is on the higher side if compared to other chat tool. Review Source JG Jennifer G. Recruiting Operations Consumer Goods Used the software for: Less than 6 months ### "Easy to Use" January 2, 2019 5.0 Pros Super easy to use, very good customer support when I have questions Cons No answer. It's a great product for what it is. Review Source PR Paul R. Owner Management Consulting Used the software for: Less than 6 months ### "LiveChat makes it easy" February 1, 2019 5.0 A much more satisfying way of getting help than the phone. Pros Simple interface that is very intuitive. I very much like the ability to get a transcript of the call. Cons I really don't have any negative comments. Although the response rate after entering so much information and then having to repeat is annoying. Review Source HH Hunter H. Manager Used the software for: Less than 6 months ### "I love to be able to quickly chat with people" December 12, 2017 5.0 Pros This software is a great way to quickly communicate with others for business related questions and concerns Cons The least thing i like is sometimes i forget to respond back to the messages and some go unseen or unrepsonded Review Source Similar Products Featured