# Page 6 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

---

LiveChat

4.6 (1715)

[View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 7th, 2026

# Page 6 - Reviews of LiveChat

## Showing most helpful reviews

Showing 126-150 of 1715 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Osagumwenro Progress A.  
Management Trainee  
Government Relations  
Used the software for: Less than 6 months

### "An Ode to LiveChat"

June 6, 2019

4.0

It solves the problem of losing customers to lack of guidance, and then it has helped us gain some repute as a customer centric organisation

Pros

Live chat is a basic, essential, and effective tool for customer relationship management and sales. Having this software integrated into our website has significantly impacted our reputation and bottom-lines. We virtually stalk (lol) clients activity on our website and give the relevant nudge to make a buy, or give the necessary assistance in times of need. Great news is that it does not require massive learning time. Communicating with clients feels like chatting with a pal. Another thing I like about livechat is the integration with facebook. Our clients are on our facebook page most times, having to meet their needs without having them visit our website is a very big one. The integration with mail chimp solves a lot of our email marketing issues as well. One is able to fully customize livechat and set design preferences Analytics: The integration with google analytics coupled with its native analysis functions helps us know what our visitors are doing on the website per time. As a support staff to my boss, livechat enables me get reports of number of chats, time spent with a customer, or response time, and then, evaluate how to improve the service We are able to Pre record responses to certain questions. This saves us a few seconds that is enough to solve problems for another client. Access to chat history: Although this is a premium feature, it is very useful so as to monitor customer queries through till resolution.

Cons

I do not have so much to say about the mobile version. It requires a lot of optimization so as to bring it to the level of the web version. This will fetch the company more money through purchases, and paid adverts on the app platform.

Review Source

CA

Chris A.  
agent de diffusion  
Broadcast Media  
Used the software for: 1-2 years

### "critique de l'application Livechat"

September 14, 2022

4.0

Pros

c'est sa simplicité d'utilisation surtout communiqué devient plus facile dans le milieu professionnel.

Cons

ils a été travaillé que pour les grandes entreprise et il demeure inadapté pour les petites entreprise en raison du cout.

Review Source

NP

Neel P.  
Owner  
Retail  
Used the software for: 1-2 years

### "LiveChat"

February 21, 2023

5.0

My overall experience with this software is that it is great and it also very easy to use and manage.

Pros

What I liked most about this software is that you can go back and see all of the chats you have had in the past.

Cons

What I liked least about this software is that if you you get too many chats it is a little hard to keep track which chat is which sometimes.

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Reason for choosing LiveChat

I choose this software because I thought it would be best for my needs for my business.

Review Source

JD

James D.  
Director  
Computer Software  
Used the software for: 6-12 months

### "Apps for everyone!"

July 29, 2018

5.0

We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Pros

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Cons

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Review Source

AN

Artur N.  
Marketing Specialist  
Retail  
Used the software for: 2+ years

### "The most convenient tool for instant messaging on page"

September 12, 2021

5.0

The best tool for handling instant communication with the client.

Pros

The two biggest advantages of LiveChat, distinguishing it from the competition, are: integration with a Facebook messenger and a plugin integrating with Google Analytics.

Cons

In fact LiveChat no defects, meets all, copes well with all tasks.

Switched from

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

LiveChat gives you more possibilities.

Review Source

Jessica L.  
Volunteer Director  
Medical Devices  
Used the software for: 2+ years

### "LiveChat - Great Communication with our Customers"

September 29, 2020

5.0

Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.

Pros

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

Cons

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Review Source

SCY

Shree Chandra Y.  
Live and E-Learning  
E-Learning  
Used the software for: 2+ years

### "Live chat "

May 15, 2023

5.0

The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Pros

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Cons

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity

Review Source

Yige S.  
Customer Acquisition Analyst  
Financial Services  
Used the software for: 1-2 years

### "We will struggle without Livechat,.."

November 30, 2022

5.0

Livechat extends the number of channels through which customers can reach out to us for enquiries . Asides the standard availability on our mobile applications , we can now chat with customers via Livechat on platforms like Whatsapp, Facebook and Instgram.

Pros

I love how we are able to initiate chat conversations with customers on our product website and applications, directly from the Livechat mobile application. The ability to engage with customers on the go , from the comfort of my mobile phone, I think has made my entire team a lot more productive, as far as customer engagement through Livechat is concerned.

Cons

There is no way to address customer tickets directly from the Livechat mobile applications. While I do understand that there are limitations on mobile devices, I like to see the Livechat mobile application include more functionalities, to make it as close in quality to the Livechat and web application variants as possible.

Review Source

Christiane D.  
Customer Support Team Lead  
Financial Services  
Used the software for: 1-2 years

### "Easy to use and also offers ticket system"

February 28, 2021

4.0

Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.

Pros

Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training, very intuitive.

Cons

Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Price, zendesk was too expensive, plus we were trying to have live chat with clients.

Review Source

VR

Verified Reviewer  
We are here to help everyone quickly!  
Motion Pictures and Film  
Used the software for: 2+ years

### "Maybe the best Live help integration!"

January 24, 2023

5.0

Pros

The feature that I like the most is that it can be integrated into the sites. The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase. Many features are offered to you for free.

Cons

I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only mobile applications, maybe there is, but I couldn't find it, but that's it.

Switched from

[livepro](https://www.capterra.com/p/165150/livepro/)

After I met live chat, I saw that a very paid service in livepro is available for free on livechat.

Review Source

Md Jahan M.  
Digital Marketing | Web Development & Design Specialist - Freelance  
Internet  
Used the software for: 1-2 years

### "For real-time client service, this is the ideal tool."

May 2, 2022

5.0

LiveChat is a great tool for customer service that I enjoyed and provided faster customer support. It helped to get 100% client satisfaction by providing faster responses.

Pros

Livechat is a fantastic tool for providing real-time client care. It is incredibly simple to use and offers all of the tools necessary to deliver faster customer response, focused message, high deliverability, preset responses, and messaging preview.

Cons

There are no complicated points for me that I disliked most.

Review Source

Buky Amenet S.  
Strategic Marketing Specialist  
Financial Services  
Used the software for: 2+ years

### "My experience using Livechat."

October 17, 2022

5.0

Livechat fastens our engagement with customers and sales prospects. For instance, being able to use Livechat to communicate with our customers on their Whatsapp accounts has improved the speed of response from our customers.

Pros

Integration with key social media platforms we use . This integration allows our customers and potential sales prospects to communicate with our customer service team directly from our social media handles, without need to access our website or mobile applications.

Cons

Nothing displeases me as far as my Livechat experiences are concerned.. As far as I know, Livechat is a valuable customer engagement software in my company.

Review Source

SH

Sharbel H.  
Paris  
Computer Games  
Used the software for: 2+ years

### "Paris"

December 22, 2022

4.0

My experience on the Live Chat application is an interesting and convenient experience, and I advise my friends to use it because it is important, useful, and facilitates communication

Pros

A very good application that is easy to use. The video call feature is a great feature and there are no problems with it. This is what I liked the most

Cons

There is nothing missing or to be improved in the application, it is complete and easy to use and this business process was easy

Review Source

LM

Laura M.  
Quality Analyst  
Telecommunications  
Used the software for: 2+ years

### "LiveChat "

November 15, 2022

5.0

Overall the experience has been good, this tool helps us to handle the customers in a fast and effective way, it makes our jobs easier and optimized while providing the customers with more than a channel to get to us, while allowing my coworkers the best options to assist the customers.

Pros

I like the fact that LiveChat provides me a fast communication with our customers. I also like the fact that LiveChat provides all the tools needed to develop and manage our business as a company. It is very easy for customers to reach out to us directly since it goes very well with social media platforms, making it easier to handle the customer's inquiries and concerns.

Cons

While LiveChat works nice as a work desk for our LOB, it is a bit expensive compared to its competitors, since we have encountered issues while receiving the chats where there is a little bit of lag, and also the fact that the number of agents that we can have logged in is limited. We have encountered some other delays when reporting errors/issues to the support team.

Review Source

CM

Carrie M.  
Group Senior Talent Acquisition Specialist  
Retail  
Used the software for: 2+ years

### "Best for customer service via live chat and for advanced analytics to improve performance"

December 25, 2022

5.0

Through our use of Livechat, our method of dealing with customer inquiries via live chat has evolved, as the analyzes provided to us helped us with this, as it enabled us to see in detail what customers prefer.

Pros

I greatly appreciate the capabilities that Livechat provides us, as it allows us to receive inquiries from those interested who browse our advertisements that we publish on social networking sites, where he can communicate with us directly by clicking on the links embedded in the advertisements, which increases interaction and improves response speed and increases our capabilities To reach potential customers more quickly. Livechat's artificial intelligence is very advanced, as it enables us to obtain detailed reports showing the extent of our employees' interaction with site visitors and customers during live chat, and thus we can always make appropriate improvements that suit customers' aspirations.

Cons

Livechat is almost flawless, as I have not tested any complex issues or any difficult tools to use. The user interface is clear in detail and easy to deal with to perform the tasks as required.

Review Source

Patrik F.  
CEO  
Internet  
Used the software for: 2+ years

### "LiveChat review"

August 24, 2022

5.0

We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Pros

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Cons

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Alternatives considered

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Reason for choosing LiveChat

The customer chose this software because he liked it the most and it best suited his e-shop needs.

Review Source

GM

Gloria M.  
Sales Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "About my live chat experience "

June 17, 2023

5.0

Generally live chat is an easy and fast way if communicating with other people.i would say it's 10 out of 19 for me

Pros

The templates are my favorite because they save my time

Cons

Am yet to see any negative but for now am very pleased with ut

Reason for choosing LiveChat

I heard if it's efficiency so I had to use it aswell and I must say it is true it is very helpful

Review Source

VR

Verified Reviewer  
Owner | Managing Member  
Construction  
Used the software for: 2+ years

### "Excellent Software For Your Website"

October 13, 2020

5.0

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business. We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.

Pros

I like how easy it is to deploy the software on my website and the customization ability that it provides to me. One can customize everything from the chat design the colors and the pop ups the visitor will see. There is availability to custom design it to go with your websites design. The software has availability for multiple users, and 3rd party app integration enabling us to take our prospective client from start to closing in our sales process

Cons

The only feature id like to be able to remove is the live chat link at the bottom of our chat pop up. Other than that everything is superb.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing LiveChat

We choose live chat because the deployment on our website was more simpler at the moment.

Review Source

Victor A.  
Inside Sales Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "No Helpdesk solution beats Livechat."

August 20, 2018

5.0

Livechat has helped my organization grow its email marketing list via its integration with Mailchimp. Primarily,Livechat has led to reduced bounce rate on our website and also a faster response time to customer complaints.

Pros

Livechat is the most intuitive Helpdesk solution I have tried.It has got a reliable support team for companies and organizations using it.I like the regular email newsletters sent to users by Olga Kolodynska of Livechat ; these newsletters provides insights into newer ways via which we can maximize Livechat to close more sales ,reduce website bounce rate and increase revenue for my organization. I also like how I am able to respond to tickets opened by our customers by simply replying to the email notification sent by Livechat as against logging into the Livechat interface itself.

Cons

Inability to respond to tickets via the mobile app.At the current time,the Livechat smartphone app. Is only used to chat with web visitors.There is no way to transfer chats ,or even make use of the canned response feature via the Livechat app.

Review Source

Basiirat A.  
Customer Support Analyst  
Entertainment  
Used the software for: 1-2 years

### "Livechat is magical."

August 23, 2018

5.0

Our customers regularly inform us that they get a faster response to their questions,when they communicate with my organizations customer care team via our website ,as against when they put a call across to our support telephone line. Livechat enable our agents communicate faster with customers than they do via the telephone ; therefore it has made the customer care team work faster,efficiently.

Pros

I have used Livechat for over eighteen months and I get impressed by the sheer quality of this program. From the interface,which is among the most intuitive of any software solution I use as work ,to its customer support which is available to resolve our needs within seconds of getting on their website. Livechat also has a broad array of features which will improve any customer service department. Among these large library of feature on Livechat ,I particularly love the sneak-peek feature.The sneak-peek feature let me see what a web visitor is typing even before it is sent and I have had a few visitors try to ask me how I seem to know what they are typing; I tell them it is Magic.

Cons

Livechat needs to broaden the functionality of its mobile app. At the moment,it only allows for it to be used to chat with web visitors and nothing more.

Review Source

NA

Nina A.  
Customer service manager  
Consumer Goods  
Used the software for: 2+ years

### "Only gotten worse over time.."

February 16, 2020

3.0

Great for connecting with customers... When it actually works.

Pros

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

Cons

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

Reason for choosing LiveChat

I'm actually choosing zen desk over this at this point.

Review Source

AM

Alison M.  
Chat Agent  
Information Services  
Used the software for: 2+ years

### "Live Chat is a good software to use and it still done an awesome job!"

July 9, 2023

5.0

Its good I still use it today.

Pros

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Cons

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Review Source

AM

Adriana M.  
Psicóloga, Propietaria de la web  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Una herramienta simpática que atrae clientes"

October 24, 2022

5.0

Yo adoro live chat, las personas le prefieren sobre el e mail. Les gusta saludarme por allí y se crea un vinculo que nace como curiosidad y luego se convierte en una posible venta de servicios.Es más humano, las personas se sienten acompañadas sabiendo que estoy online, pues el chat se los indica.

Pros

Me mantiene en contacto 24/7 con total normalidad. Los tiempos de respuesta son inmediatos y puedo automatizar respuestas frecuentes.

Cons

Me gustaría tener más opciones para personalizar su diseño.

Reason for choosing LiveChat

Precio y las funciones eran adecuadas para mi, si bien Freshchat es más completo

Review Source

VR

Verified Reviewer  
Lead Digital Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "24/7 Customer Service to resolve issues real time in minutes"

January 31, 2023

5.0

Perfect tool to manage real time customer queries and get them sorted. It make it easy to integrate with various channels and assign the agents in peak hours without any delay in response which improve the customer engagements and effectively increase productivity.

Pros

Successfully onboard real time problems to resolve with Live chat. It make possible directly to reach out the customer service support team to interact and communicate them for any assistance or issue. Even it can increase the customer engagement by having the real time queries and allow to track potential pitfalls we need to stay away from during the time spent speaking with our clients.

Cons

Pricing model can be considered or can be added more features like adding more agents as it has limited one and also there is a confusion to set up the chat bot with same Timezone.

Review Source

SC

Sheri C.  
manager  
Entertainment  
Used the software for: 2+ years

### "Live Chat is a must."

June 12, 2023

5.0

Overall it is a great asset to our company. It has helped our sales a lot.

Pros

It's nice to be able to communicate with a potential customer. Having the one on one chat can really sell the products well.

Cons

Not many cons to this program. No glitches or anything.

Review Source

Similar Products

Featured