# Page 3 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LiveChat the right Live Chat solution for you? Explore 1725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1725) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of LiveChat ## Showing most helpful reviews Showing 51-75 of 1725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source AL Antony L. Ecommerce Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Good chat focused app with lots of features" February 7, 2025 5.0 Pros Good support, easy to use and integrate, good customisation & loaded with features. Cons There are some features which don't have an option to toggle off. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat Lacking chat focused features and some core functionality we required such as automated internal email transcripts. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk offered poor widget customisation and the support was not very good. Review Source VN Violet N. Manager Farming Used the software for: 2+ years ### "Why LiveChat is the Best Customer Support Tool" November 24, 2024 5.0 Pros LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat. Cons LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source TN Thandeka N. Live Chat Agent Telecommunications Used the software for: Less than 6 months ### "Obsessed with Live Chat" February 20, 2025 5.0 Within my 3 months of working, it has made my job so much easier to understand. Pros How easy it makes it to engage with live customers in lesser time Cons Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source JN Jay N. Installer Construction Used the software for: Less than 6 months ### "It’s a live chat!" May 27, 2025 4.0 My overall experience with this app, I would have to say was not the best lots of improvement should be done Pros This app is great!! Instantly answering messages in real time.. great with customer problem solving! Cons App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful Review Source GY Guillaume Y. Gestionnaire Consumer Electronics Used the software for: I used a free trial ### "Live chat aucune déception possible " March 7, 2025 5.0 C’est une application formidable et présente vraiment beaucoup plus que les applis semblable Pros C’est fluide et l’interface est très facile dadaptation Cons Je ne vois pas d’inconvénient mais si la duree du gratuit pouvais excéder les 7jour Review Source HB Holly B. Owner Retail Used the software for: 6-12 months ### "5 stars! Appreciate the ability to have this amazing service available" January 3, 2025 5.0 Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand Pros Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down! Cons I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!! Review Source IU Ibrahim U. Senior Partner Management Consulting Used the software for: 2+ years ### "What I Encounter with LiveChat" October 22, 2024 5.0 Live chat through LiveChat help resolve customer issues rapidly. Pros Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat. Cons I have never come across drawbacks ever since 2022. Review Source MM Mason M. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "LiveChat... expensive but good." February 21, 2025 3.0 Pros LiveChat has a nice interface and is easy to integrate Cons The pricing of LiveChat is not affordable for small businesses. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveChat It looked nice, still deciding if it's worth keeping or not Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Looking for a different software to change it up. Review Source SL Shea L. Ecommerce Specialist Sporting Goods Used the software for: 2+ years ### "Easy to Use!" October 22, 2024 5.0 Pros easy to sort and I love the ability to save answers to common questions! Cons I truly cannot think of a complaint, it is pretty seamless. Review Source WB Waren B. Director Religious Institutions Used the software for: 1-2 years ### "LiveChat Simple And Transparent " September 23, 2024 5.0 It has really helped improved our engagement with our clients. Pros LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent. Cons I haven't seen anything that seems to be wrong with this platform. Review Source TM Temitayo M. Senior Executive Officer Arts and Crafts Used the software for: 2+ years ### "LiveChat: Customer Service Tool of All Times" September 17, 2024 5.0 Pros LiveChat enables us (teams) to improve customer satisfaction via real-time chat. It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device. Cons LiveChat pose zero errors and I use it on a daily basis. Review Source RS Rebecca S. Ny Environmental Services Used the software for: Less than 6 months ### "Good and easy" October 11, 2024 5.0 Pros The ease of using it. Not much work to put into using it Cons Could have a faster loading time when sending and receiving chats Review Source KH Kimberly H. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Alive and Kicking!" September 16, 2024 5.0 LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available! Pros Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person! Cons At first i was very nervous about using the LiveChat, because i wasn't familiar with it. Review Source VR Verified Reviewer Expert English instructor Education Management Used the software for: 2+ years ### "Live chat " August 6, 2023 4.0 I recommend every one to join it Pros I like live chat because of many reasons issues are solved quickly and the interaction is easy Cons It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble Review Source VR Verified Reviewer Content strategist SEO (Marketing digital) Marketing and Advertising Used the software for: 1-2 years ### "LiveChat, un logiciel utile pour le service à la clientèle" September 8, 2023 5.0 LiveChat est un outil précieux pour l'engagement des clients en temps réel, l'assistance et la génération de leads. Pros Le service client est l'un des facteurs importants de la réussite d'une entreprise en ligne. Si vous recherchez un outil pour mettre en place un support client, efficace, je vous conseille d'utiliser LiveChat en raison de ses nombreux avantages. L'outil vous aide à améliorer l'engagement des clients, il vous permet d'interagir en temps réel avec les visiteurs de votre site internet afin de leur apporter l'assistance dont ils ont réellement besoin. Je suis bluffé par la manière dont il améliore l'assistance à la clientèle, car il augmente considérablement la satisfaction des clients. En plus, la plateforme fournit des données et des analyses importantes sur les interactions avec les clients. Il est donc possible de mettre en œuvre des stratégies de marketing et d'optimiser le support client. LiveChat est personnalisable et s'intègre à plusieurs outils en ligne, ce qui rend l'automatisation du marketing simple. Il convient également de retenir que vous pouvez aussi l'utiliser pour générer des prospects en contactant de manière proactive les visiteurs du site web et en collectant des informations de contact pour les efforts de marketing de suivi. Cons LiveChat est très utile en ce qui concerne le support client, mais son utilisation requiert une formation, sans quoi vous ne pourrez pas tirer le meilleur parti de cette plateforme. Il convient également de relever que LiveChat offre certaines fonctions d'automatisation, mais ces dernières ne sont pas aussi avancé que les outils d'automatisation du marketing. Review Source DP Dhruvil P. Software engineer Computer & Network Security Used the software for: 6-12 months ### "Live Chat Software Review for Office Communication" May 11, 2023 5.0 Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software. Pros 1\. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information. Cons 1\. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity. Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "Livechat immediately adjusts customer service" August 9, 2023 5.0 With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. Review Source IS Ibtissam S. Customer services back officer Banking Used the software for: 1-2 years ### "Livechat review" February 5, 2024 4.0 I like everything about this application, i hope that everyone use it Pros I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk Cons Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price Review Source Elisa Q. Marketing web designer Marketing and Advertising Used the software for: 2+ years ### "La chat semplice e funzionale" March 20, 2024 5.0 Sempre consigliato ai miei clienti che avevano bisogno di una chat su un sito o un e-commerce. Assistenza H24. Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile. Pros Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile. Cons Non ho avuto particolari problemi. Sempre stato vantaggioso. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat Provando con i clienti è stato quello più facile ed intuitivo per loro da poter usare. Review Source Karan G. software devloper Information Technology and Services Used the software for: 1-2 years ### "This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs " November 10, 2023 4.0 its very posive expirience with live chat users find it is very easy to use, convenient, and effective Pros customers can simply click on a chat button on capterras websites to start a conversation with an agent. Cons capterra is constantly updating its live chat features Review Source RS Ravinder S. LiveChat Design Used the software for: Less than 6 months ### "live chat " May 15, 2023 5.0 live chat good app and easily use any one . Pros live chat is good app and easily use any one . any ware not use net high . and chatting easily like what up . i hope more function available this live chat . and some create monetization system create because this time all app like twitter , Facebook , Instagram etc going to monetization function . Cons chatting , online video call , online reels function any other Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.