# Page 2 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveChat the right Live Chat solution for you? Explore 1715 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1715) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 2 - Reviews of LiveChat ## Showing most helpful reviews Showing 26-50 of 1715 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Good for customer service, could be more intuitive" September 8, 2025 5.0 Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. Pros We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. Cons The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool Review Source SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "What I Comprehend about LiveChat" August 31, 2025 5.0 Pros It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. Cons Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Use LiveChat, you can't go wrong!" May 6, 2025 5.0 More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ Review Source RO Rose O. Head of School Management Consulting Used the software for: 2+ years ### "LiveChat in School" July 13, 2025 5.0 Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI. Pros LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device. Cons LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 2+ years ### "Enables the basics of customer management." July 10, 2025 5.0 Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. Pros A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. Cons I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. Review Source Scott M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Waxstop - \[sensitive content hidden\] Saved ME" April 1, 2026 5.0 very good platform. Pros \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. Cons nothing Review Source RE Robert E. Administration Wholesale Used the software for: 1-2 years ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" February 27, 2025 1.0 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Pros Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 1-2 years ### "Try Live Chat!" December 4, 2025 5.0 Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. Pros Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. Cons Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great! Review Source Joseph H. Executive Director Government Relations Used the software for: 6-12 months ### "How to get to the bottom of an upgrade or downgrade" April 2, 2026 5.0 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "My Review of LiveChat" April 21, 2025 5.0 Pros LiveChat enhances real-time messaging which keeps our website visitors engaged. Mobile support for both iOS and Android apps is another great aspect. Cons Ever since I incorporated LiveChat in 2022, I have never come across bugs. Review Source VR Verified Reviewer Administrative support Consumer Services Used the software for: 6-12 months ### "Resourceful, efficient and very dependable " September 14, 2025 5.0 Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use. Pros The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm. Cons Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources. Review Source Shaunak P. Senior Data Engineer Information Technology and Services Used the software for: 6-12 months ### "User engagement enhanced with Live chat" March 3, 2025 5.0 I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. Pros The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. Cons No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) AI in LiveChat engages much more customers that others Review Source DB Dale B. Administrator Computer Software Used the software for: 2+ years ### "Solid App With Unusual Business Practices" December 2, 2024 1.0 The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. Pros The app itself works well. We used it on our site for several years without issue. Cons You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. Alternatives considered [ChannelReply](https://www.capterra.com/p/242288/ChannelReply/)[Superchat](https://www.capterra.com/p/210968/Superchat/) Reason for choosing LiveChat Best feature set balance versus the cost. Review Source NL Nancy L. Sales Director Retail Used the software for: 2+ years ### "Live chat helps our business grow" December 20, 2024 5.0 Its easy to use and I really appreciate the live chat support too. They are very helpful Pros the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales. Cons dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before. Review Source VR Verified Reviewer Purchase Engineer Industrial Automation Used the software for: 6-12 months ### "Review for LIvechat" January 20, 2025 5.0 I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good. Pros With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally. Cons Since I am using this tool regular during till days I haven't seen any issues in this tool. Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer support not good also its pricing is high as compared to Live chat. Review Source Priyanka S. Marketing Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "Effective and User-Friendly Support Tool" January 6, 2025 5.0 LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. Pros Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. Cons LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. Alternatives considered [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveChat we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We switched to live chat from tawk for its more robust features and better user experience Review Source AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source AL Antony L. Ecommerce Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Good chat focused app with lots of features" February 7, 2025 5.0 Pros Good support, easy to use and integrate, good customisation & loaded with features. Cons There are some features which don't have an option to toggle off. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat Lacking chat focused features and some core functionality we required such as automated internal email transcripts. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk offered poor widget customisation and the support was not very good. Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source JJ Joyce J. News Correspondent Broadcast Media Used the software for: 1-2 years ### "Am Amazed With LiveChat " December 2, 2024 5.0 It gets the work done fast and well every time. Pros This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk. Cons I haven't had any issues with LiveChat at all. Review Source IU Ibrahim U. Senior Partner Management Consulting Used the software for: 2+ years ### "What I Encounter with LiveChat" October 22, 2024 5.0 Live chat through LiveChat help resolve customer issues rapidly. Pros Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat. Cons I have never come across drawbacks ever since 2022. Review Source EN Emmanuel N. Chief Servant Religious Institutions Used the software for: 2+ years ### "LiveChat A Enhanced Customer Support Tool" October 1, 2024 5.0 It has made work easy for me and my customers. Pros LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up. Cons Ito hass never had any problems since I started using it. Review Source Similar Products Featured