# Page 11 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is LiveChat the right Live Chat solution for you? Explore 1725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1725) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 11 - Reviews of LiveChat ## Showing most helpful reviews Showing 251-275 of 1725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lucas S. Owner Marketing and Advertising Used the software for: 2+ years ### "What I like about this app" November 21, 2022 5.0 I like this app because it helps me to understand what my consumers like and dislike. Pros This software makes me to be able to interact with my consumers and be able to understand their needs. Cons This software must have be ahead of other app have something like it's WiFi so that even when network is not available you can still be able to interact with customers. Review Source VR Verified Reviewer Support Representative Internet Used the software for: 2+ years ### "LiveChat is everywhere!" April 21, 2020 5.0 It integrates very nicely with our system providing good information regarding clients that come into chat Pros This product is very easy to use and has a great integration to Zendesk ticket management. Support is always very helpful when needed Cons Their application sometimes proves to be glitchy and often times out but still worthwhile. Should there be a disconnection, the chat is passed to the next available agent Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/) Review Source MM Matteo M. contabile Furniture Used the software for: 2+ years ### "Ottimo prodotto semplice e funzionale" April 26, 2023 5.0 Pros é un software molto semplice e utile riduce di molto le chiamate ricevute per servizio clienti Cons nulla in particolare se non l'implementazione nel sito Review Source KD Keisha D. Asst Director of Enrollment Higher Education Used the software for: 6-12 months ### "Loving LiveChat! " June 30, 2022 5.0 Pros History of use! Needed for tracking contact. Cons Can't think of anything negative. All positive experience! Review Source VR Verified Reviewer Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great chat option for your website" September 30, 2019 4.0 Overall it's been a great experience. Anytime I've had a question about a feature or functionality, customer service reps have been quick to respond and helped to find an answer. Pros I love how easy this software is to use "out of the box." Simply install it, add the code to your website, and then you're good to go. It's intuitive and simple to figure out. Having the ability to add tags and canned responses makes a huge difference too. Cons Their app (iPad at least) lacks some of the features that the desktop app or web version offer. Since I primary use it on a desktop or laptop, that isn't a deal breaker for me. Review Source VR Verified Reviewer Sr. Manager, Marketing & Sales Operations Computer Software Used the software for: 2+ years ### "Decent chat tool, but falling behind others in functionality" February 12, 2019 4.0 Pros I like the custom agent routing options that LiveChat offered. We have multiple products in multiple regions, all of which are handled by different SDRs. It was very valuable to create routing rules based on those, as well as rollover priority rules for who should be the backup in case the designated SDR is unavailable/non-responsive. Cons I feel like LiveChat has not done a good job of keeping up with competitors from a functionality standpoint. Articifical Intelligence is leading many website chat conversions, and the bot experience with LiveChat was very limited. Review Source SG Sonu G. Customer service Consumer Services Used the software for: 1-2 years ### "Review of livechat" October 29, 2022 5.0 I am happy to use this application for chatting with my friends and family. Thanks to the person who create this application. Everyone is happy to use this application Pros I am so glad to use the livechat. It is most easy to communicate to my friends, colleagues and family as well. It can be used as business purposes. It is very fast to do the things and also very easy to handle the application. All kind of generation people can use this application. Cons I wish to say that to improve the logo design. Design have to change too another level. If most uncomfortable thing in this application is that we can't send lengthy videos. Review Source Vikas H. Senior Sales Consultant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best live chat experience with LiveChat" December 15, 2020 5.0 Overall experience with LiveChat has been good so far. It is really easy to get it on your website and you can also customize your template to match with your website theme. You can efficiently track whatever happens on chat. On the top of all it provides you with a ticketing system as you generate tickets for your clients and you can track everything with it. Pros What I really like about LiveChat is that clients can share images with us real-time and it allows our staff to understand the concerns accurately and efficiently. Cons It would be really great if they can lower down the pricing a little though the features that we with LiveChat are amazing. Review Source AP Anna P. Physiotherapist Health, Wellness and Fitness Used the software for: I used a free trial ### "LiveChat review" July 6, 2023 5.0 Overall, I enjoy using LiveChat as your customers can get to you much quicker than on the phone. You are notified and have a history of your chat. I think it is efficient for both the business owner and customer. Pros I like that you can instantly chat with the customer and that they are not waiting for a long time. Cons Sometimes it is not as easy to share files with the customer or direct them on how to locate the information they are looking for. Review Source VR Verified Reviewer Live Chat Specialist Real Estate Used the software for: 1-2 years ### "Great platform" April 15, 2019 5.0 Pros Great platform, I am a live chat specialist so I use this platform on a daily basis. I love how you can see exactly what page your visitor came from, How long they were on the page, whether they are a returning visitor, where they are located and much more. The platform also has great integrations such as with Infusionsoft. You can set sales goals and assign specific visitors to different team members depending on the department. Cons I have experienced issues with the phone app and desktop application where I have taken chats on my phone and then logged out to then log into the desktop application to find that it logged me into my desktop application and missed chats. Other than that it is a great application. Review Source VR Verified Reviewer Digital Marketing Manager Telecommunications Used the software for: 2+ years ### "Customer Services Saver" October 18, 2023 5.0 Pros Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience Cons If you want better security features, it will be quite expensive. Review Source can A. manager Retail Used the software for: 2+ years ### "owner manager " November 12, 2022 5.0 Pros easy to use and learn to teach with people Cons communication can be faster jam happen sometime Review Source MK Mourine K. Customer care Cosmetics Used the software for: 1-2 years ### "Reen kym" September 23, 2023 5.0 Easy and simple Pros It's very easy to use an loving i like to use because it's simple to use Cons Not all customers you are able to reach Review Source Luis U. Senior Sales Engineer Computer Networking Used the software for: 2+ years ### "Good experience working with LiveChat" October 6, 2020 5.0 It has been a very useful tool to increase and improve the contact with our customers and prospects . Pros The routing capabilities to search for available agents and to forward automatically the chats when there is no available agents Cons The agent interface need translation to Spanish , the rest of the features are good to have a good communications with the visitors in our webpage Review Source FS Frederico S. Product Developer Design Used the software for: 2+ years ### "Application that optimizes customer service and loyalty" May 10, 2022 5.0 Pros I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers. Cons It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS. Review Source RL Ronald L. Operario Construction Used the software for: 6-12 months ### "Chat en vivo" November 4, 2022 5.0 Muchos en el área logística y financiera Pros Que resuelve los problemas al instante y genera confianza Cons Es un buen software pero falta por mejorar en cuestión de ideas Review Source VR Verified Reviewer Senior Finance Specialist Financial Services Used the software for: 6-12 months ### "The easiest way for you" January 16, 2023 5.0 It gathered our works on one page instead of multiple communication channels. We saved time and efficiency. Pros The most efficient program you can use on your website. You can communicate directly without the need to direct customers to another communication channel or email. Live chat is very easy for employees and supervisors can supervise them very easily. Cons You have to change the new incoming chat sound or the classic sound is a bit disturbing Review Source MdC Maria domingas C. pesquisador Market Research Used the software for: 6-12 months ### "Live chat" August 5, 2023 5.0 Live Chat integrates with other business platforms used by the company, allowing agents to have access to customer history and resolve their issues. that is, it has many advantages for companies. Pros the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution. Cons I liked everything about the live chat, great chat. I didn't have anything not to like Review Source LR Lisette R. Emprendedora Health, Wellness and Fitness Used the software for: Less than 6 months ### " Una aplicación excepcional para el servicio al cliente en línea" May 3, 2023 4.0 En general, recomiendo encarecidamente LiveChat a cualquier empresa que desee mejorar su servicio al cliente en línea y brindar una experiencia más satisfactoria a sus clientes Pros Me encanta la forma en que puedo personalizar la ventana de chat para que coincida con la imagen de mi marca, y cómo puedo recibir notificaciones instantáneas cuando un cliente solicita ayuda. Con su diseño intuitivo y su fácil uso, se ha convertido en mi herramienta preferida para mantener una comunicación fluida con mis clientes Cons Aunque la plataforma cuenta con una variedad de funciones, algunas de ellas pueden requerir cierto nivel de conocimiento técnico para ser implementadas adecuadamente. En general, aunque LiveChat es una excelente herramienta de servicio al cliente, es importante tener en cuenta estas posibles limitaciones antes de tomar una decisión sobre su uso. Reason for choosing LiveChat LiveChat es una aplicación imprescindible para cualquier negocio que busque mejorar su servicio al cliente. La facilidad de uso de la plataforma, combinada con su amplia gama de funciones, hace que sea una herramienta de comunicación eficaz y eficiente Review Source VR Verified Reviewer Information Technology and Services Used the software for: 1-2 years ### "LiveChat is brilliant" December 4, 2015 5.0 We are a team of 4 people who use LiveChat 7 days a week to support our online web applications. We get chats throughout the day often when we out and we are using our mobile phones. The great part is that it is so flexible that we are able to support our sites 14 hours a day, 7 days a week with 4 people by sharing the load. We would be lost without it, it is a great powerful tool which is not overpriced. Pros Works on mobile and desktop and is so simple to switch between the 2. Extremely flexible and powerful application which is so simple to integrate to our websites and other well known applications. Keeps a history of all chats in an archive There is a constant flow of new features and upgrades which make it even better. Price is very fair LiveChat listen - when we ask for something new they actually take our feedback on board and will add features we want if it makes sense to do so. LiveChat support is always there via LiveChat of course and the agents really seem to know the product. Cons Sometimes when in bad coverage it can be frustrating when trying to respond to customers. This is probably the mobile networks fault not liveChat. Review Source KH Kaleb H. Director of Operations Consumer Services Used the software for: 1-2 years ### "Great for our needs" November 16, 2018 5.0 We're the online arm of a century old shoe repair business, and wanted to offer a way for our customers to quickly ask questions about potential repairs, check order status, etc. without the need to call or send an email and wait for a reply. At first I was against having a chat function because I believed it would take up too many resources from our small processing staff; having to sit in front of the computer all day and waiting to see if a chat came in - they have lots of other things they could be doing rather than sitting in front of the computer. Using LiveChat's API functionality, I was able to some custom programming and integrated LiveChat with some Philips Hue lightbulbs, so now whenever a chat comes in, there are lights that start flashing all over the builiding so we know to get in front of the computer, but that leaves us free to go about our regular business during the day and saves us from having to keep one person tied up looking at the computer. It's worked out great for us so far! Pros We find LiveChat to be very user friendly, and especially like the API functionality. Cons I can't really think of anything we dislike about LiveChat, it suits our needs perfectly. Review Source Response from Text December 6, 2018 Hi Kaleb, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team AA Ana A. Administrativa Individual & Family Services Used the software for: 2+ years ### "El mejor medio de comunicacion interno y externo " February 24, 2023 5.0 Muy buena. Lo recomendamos muchisimo, sin dudas. Pros Es facil de usar tanto para los usuarios de la empresa en si como para los clientes. Cons Nada. Todo nos ha gustado y parecido practico y facil. Reason for choosing LiveChat Por su facilidad y funcionalidas Review Source Karan Preet S. Consultant Information Technology and Services Used the software for: 6-12 months ### "Amazing experience with live chat" September 15, 2022 4.0 Good Pros Interesting tool with lots of artificial intelligence integrated, makes life easy, work is conveniently done through easy communication Cons Having automatic messages sent can be unrelated and unnecessary sometimes, people sometimes get irritated with wrong answers to questions sent by bot Review Source Mick T. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Perfect for our needs" August 28, 2019 5.0 We were working exclusively with schools in the UK and the teachers would rarely have time to write a long introductory email or get bogged down with a potentially long sales call so a lot of those initial conversations weren't happening. Having LiveChat definitely gave us a lot more enquiries and improved our lead generation significantly. Pros It was very easy to set up and it gave an easy way for busy teachers to get a quick answer to the services we provided without going into emails or a telephone call. It was also really helpful (but a bit sneaky!) to see what the customer was writing as they were writing it. In case they gave the game away by deleting before pressing send! Cons It used to pop up every time my colleagues went on the site to find anything else. Would have been really nice to be able to block it for certain IP addresses but overall very happy with it and would recommend to others Review Source VR Verified Reviewer VP Marketing Computer Software Used the software for: 2+ years ### "Best chat on the market" August 21, 2019 5.0 Pleasant onboarding and professional help customizing our setup. Overall just a pleasant experience working with the tool. Pros Having tried several (10+) chat software to find the right fit this is the easiest, most customizable, and affordable solution on the market. Cons Can't really put anything to the product. Perhaps a bit better Pardot/SF integration. Alternatives considered [Olark](https://www.capterra.com/p/125957/Olark/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.