# Page 10 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is LiveChat the right Live Chat solution for you? Explore 1725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1725) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 10 - Reviews of LiveChat ## Showing most helpful reviews Showing 226-250 of 1725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Cheryl B. BDC Manager Automotive Used the software for: 2+ years ### "Easy way to communicate with customers and shoppers" June 29, 2023 5.0 Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well. Pros Easy of use of the software as it is intuitive and basic. Cons Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself. Switched from [CarNow](https://www.capterra.com/p/210567/CarNow/) Car Now was super complicated and even after one year of use we still didn't have a good grasp if the software. Review Source Tope O. Research Assistant Used the software for: 2+ years ### "Simple, effective and dependable." May 9, 2018 5.0 Pros Livechat is the best help desk solution for firms and teams out there and this is majorly due to its simplicity and effectiveness.I like the daily reports Livechat sends to our email at the end of every workday ; this has ensured we are updated on the performance of our helpdesk agents for the day. It details the total number of customers we responded to on chat , the percentage of satisfied customers ,percentage of dis-satisfied customers and percentage of customers ,whose chat we missed. Cons Inability to respond to tickets opened by our customer via the Livechat smartphone app. is my only reservation thus far with this solution. Review Source SK Santhosh K. Associate Director Information Technology and Services Used the software for: 6-12 months ### "Live Chat - Makes your client engagement easier and efficient" March 7, 2022 5.0 I am completely happy with the way livechat helps the business grow and it is a platform to get in touch with potential customers in a very short time Pros Lead Nurturing, Client engagement, Data collection, Rapport building Cons Meeting setup over the live chat itself could be a good option and incase if there is way the system identify spam users, it could be best Review Source AC Amrendra C. IT Recruiter Human Resources Used the software for: 1-2 years ### "Trust me one of the best chat software ." July 19, 2022 5.0 If i talk about my overall experience regarding the software it would be simply very easy and fast way to communicate with the customer. Pros There are many good things to talk about this software, among with i like the instant notification that we get. Cons As far as the drawback are concern i strongly believe that there is not much to talk about . Review Source Deepu K. Teacher Education Management Used the software for: 2+ years ### "Best application to use to deal with customer queries and interaction." December 11, 2022 5.0 Pros The best user interface and the design is also good.Integrating and working with the Zoho desk is an advantage for me.Theme and color customization is a superb functionality. Cons It shows a delay while dealing with more customers at the same time.20$ per month is a little high amount for a small-scale user.For autocorrection, I am using Grammarly, since it misses the function as built-in. Review Source VR Verified Reviewer Ecommerce Business Analyst Sporting Goods Used the software for: 2+ years ### "Live Chat is Truly Live Chat" October 3, 2019 5.0 Live Chat has been an incredibly powerful tool for us. We have the widget available across our entire site and our customers use it. Our team loves having it available as well. Pros Live Chat has given us the ability to have a direct, and live, line with our customers. If they have a question, they are able to immediately start a chat session with our team. This has drastically reduced phone calls to our customer support team. Being able to manage multiple customers at once is a blessing when we are busy or understaffed. Cons Live Chat is bare bones. Not that this is necessarily a bad thing for us, but I could see how others may wish it was more feature packed. Review Source JRL Jon Ryan L. Technical Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat is well recommended in Sales Businesses" November 26, 2022 5.0 Outstanding and well recommended to any kind of users. Pros User friendly, excellent interface, understandable sets of options. Cons Updates are sometimes taking too long but overall is good. Review Source Adenike O. Information Technology Specialist Used the software for: 1-2 years ### "Pace-setting customer support team." April 11, 2018 5.0 Pros CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address. VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period. CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry. Cons Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint. Review Source MS Mahara S. Team Lead E-Learning Used the software for: 2+ years ### "Instant Response Chat application " March 6, 2023 5.0 LiveChat application is very simple and effective way of communication.Best to use in remote. Spontaneous and active chat application. Pros We create ticket and management ticket as daily activity.Support Ticket created by customer are managed easily.Real time customer facing Chat is totally live and spontaneous. We use in mobile devices itself. Cons Real Time Notifications gets delayed, if we have many uncleared tickets. Chat History consume more space in storage.Email Management is little bit slow. Review Source cD chris D. ceo Events Services Used the software for: 2+ years ### "great chat system for a website, and it's free too." February 10, 2021 5.0 even though we offer an online booking system to make an appointment for a free video call, that just isn't the same. Some users have a question, and they want the answer like instantly. Then chat is the best solution Pros simple, user friendly chat system for our websites. It tracks and shows the visitors and allows them to start a chat. Precisely what we needed Cons difficult, because it's pretty straight forward. Come to think about it, nothing actually, it's just works perfect. Review Source VR Verified Reviewer Social Media Coordinator Telecommunications Used the software for: 1-2 years ### "An excellent way to stay in touch with customers" August 4, 2018 5.0 Pros With LiveChat’s social media integration, our customers can now communicate with us and reach our support team via our Facebook page. The app also allows for them to be transferred to a different person for the appropriate resolution to their concern. It’s very convenient for everyone. LiveChat’s customer service has never failed us. They are available at all hours of the day, every day of the week. And they are well-versed in their product and always eager to assist us for any of our needs. Cons The mobile app seems to basic at the moment. Our teams can only respond to chat but have to transfer to a computer for all other issues. I wish they would add more features and increase the apps functionality to make it a really outstanding experience for users. Review Source EK Eva K. Customer Experience Telecommunications Used the software for: 2+ years ### "Simplified Customer Support with LiveChat" June 13, 2021 5.0 Awesome tool to resolve customer requests at all times. But, sometimes I avoid logging in to avoid distractions from the pop-ups of the incoming new messages. Pros Ability to resolve our client issues, even when our mail server is down. I can always use it on my laptop, tablet, and phone, allowing us to provide a 24 hours support. It has been a very useful tool to our organizations as a majority of our clients prefer to use this. With LiveChat, you do not have to worry about sending a request or response to the wrong email address. Cons When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to. Sometimes if you refresh the page you might lose your current conversation. Sometimes, it can be a distraction, if new requests keep pooping up on my desktop window. Review Source Géovanny N. graphic designer Graphic Design Used the software for: 6-12 months ### "Real-time efficient chat solution" February 6, 2023 4.0 Pros Real-time communication with customers, easy integration with other customer service tools, customization options for chat forms, and real-time statistics to assess communication effectiveness Cons LiveChat has limitations in terms of mobile and cross-device compatibility and is more expensive than other chat support tools, with additional fees for agent groups and automations. Finally, the chatbot is not budget-friendly and only available in English. Review Source IFEOMA O. Customer Service Representative Banking Used the software for: 1-2 years ### "It is compatible with all mobile phone screen size." March 11, 2018 5.0 Pros I like the user interface ,it is easy on the eyes and makes it easier for new users to understand Livechats user interface. The pricing is reasonable for the quality being offered users of this product. Livechat has got a great customer care team ,who are always available to assist users whenever they experience glitches when using this product. I also like the mobile compatibility of the Livechat popup chat widget ,which works perfectly fine on every smartphone screen size. Cons Inability to respond to tickets opened by customers ,via the Livechat mobile app. All tickets can only be opened and responded to from the Livechat web version,which is inconveniencing whenever I need to work from home and would just like to be able to work on the move. Review Source Temitope E. Helpdesk Analyst Used the software for: 2+ years ### "Livechat integrates with our Facebook brand page." May 27, 2018 4.0 Pros I like Livechat's Facebook integration. Courtesy of this ,our customers are now able to communicate with my company's helpdesk team via our Facebook page. Since we began using this feature early in the year ,we have seen a steady increase in the number of customer chats we respond to on a daily basis. Cons I will like to see Livechat improve on the Livechat mobile app. My personal opinion is that this app. is way too basic for customer service ,as we are only able to communicate via chat using the Livechat app. For every other thing we need to do on Livechat ,we must do it via the Livechat website. Review Source VR Verified Reviewer Practicante Management Consulting Used the software for: 6-12 months ### "LiveChat, un servicio que cumple en Atención al Cliente" November 4, 2022 4.0 Ningún problema Pros Es un software de un precio adecuado y accesible que funciona bien y cumple con su objetivo de brindar una plataforma cómoda para resolver consultas de clientes Cons Sus aplicaciones son limitadas, no permite almacenar demasiados chats Review Source MM Manoj M. Senior IT trainer Information Technology and Services Used the software for: 6-12 months ### "bad ticketing system" October 14, 2016 4.0 All here are talking on Chat feature, that is really nice comparing to available on the earth! It's not the complete solution to customer support requirement. Need to use another helpdesk solution for ticketing and email reply. Ticketing system is really bad, no separate canned reply available, need to use same available in chat. The reply emails can't be customized and very "old n ugly" interface displayed to end user in reply email. Powered by Livechat" can't removed in ticket reply. I contacted to support desk on this, but not answered well: "Yes our product manager know this..., we will update you." No proper/firm answer "When I can modify this ticket reply?". I think, they will see your subscription period, say for 1 year then standard answers. Might be different experience in trial or monthly subscribers. I am finally searching for good ticketing/email reply service.... search never ends for customer support team for good all in 1 solution! Pros chat is instant, fast reply and appropriate geo-location. Cons Ticket system is really need "good modern interface" updation. Customization options are not available for ticket system. Need to work hard on ticketing seriously, comparing to helpdesk, desk.com or groove Review Source Response from Text October 17, 2016 I'm sure there are improvements that can be made. Thank you for the detailed review, Manoj. ps. If you are looking for certain canned responses we suggest using a grouping system. Something like a prefix before an initial canned response. t\_ (for tickets - #t\_sales) and/or c\_ (for chats -#c\_chats). This way, you will narrow down the list of available tags. Nathaniel S. Gestion des clients International Trade and Development Used the software for: 6-12 months ### "Mon avis sur LiveChat " December 1, 2023 4.0 Pros LiveChat est une plateforme facile à utiliser dans l'ensemble. Grâce à sa simplicité, il me permet de fournir des documents, des contacts , à nos clients. Cons Le prix de LiveChat est à revoir à la baisse, aussi est-il qu'il ne convient pas aux personnes âgées ce qui constitue une grande limite à revoir. Review Source VR Verified Reviewer Founder Hospitality Used the software for: 2+ years ### "Perfect solution at the time, new solutions available at competitive pricing" June 16, 2022 5.0 Good Pros Easy to configure, lots of options thus no dead end and fast development of new features Cons Pricing, it is too expensive when compared with new solutions that provided chat solutions Review Source VR Verified Reviewer National Account Executive Events Services Used the software for: 2+ years ### "LiveChat " January 22, 2019 4.0 I think LiveChat is a valuable tool for our clients and creates another way for individuals to get in touch with our team and get answers quickly. Pros Convenience - this allows for an alternative form of communication for clients who maybe dont like to call. I enjoy that this allows me to be more accurate and competent in my responses to clients. Cons There can be issues with misunderstanding tone and can be difficult to dig into something specific with a client without creating confusion. There also seems to be times when Livechat drops out for some reason or another (potentially these clients are using the mobile platform) Review Source VR Verified Reviewer Software Engineer Hospitality Used the software for: Less than 6 months ### "Live Chat Review " March 10, 2019 4.0 One of the most important benefits I see of using Live Chat is that our client reputations and concerns regarding our application have been resolved greatly, Clients are appreciative of fast response, closing tickets much faster, solving business issues and etc. I would highly recommend users to use Live Chat. Pros Live Chat is I think the best software out there to use that has all the features such as; ticket monitoring, tickets via email, after hours ticket form, integration of Live Chat with Facebook, and much more. Live Chat Offers great sercuity and protection against web applications that are connected to Live Chat. The is also Mobile customer support for Live Chat as well. I primarily user live chat for our application and clients mostly overseas have to need to submit a ticket for applications issues during off hours and we have a dedicated support team to handle those type of situations and provide our clients with seamless access to our application without any issues. Live Chat best of the best features that I like is the "Chat Tools" because clients can share files, see notifications, chat window, and much more, and from my point of view I can see the client information which is great for me to see and help get in contact with my client. Cons I have no issues using Live Chat in recent months. Review Source JK Joseph K. Founder & CEO Computer Networking Used the software for: 1-2 years ### "I'd recommending going elseward." March 9, 2021 4.0 LiveChat was a great starter software to start from. However, as we expanded we've decided to switch to Intercom and the features and customizations are more powerful. Pros The interface is sleek and modern, Support for this software is one of the best things I've seen around. Installing the LiveChat module to your website is a simple copy and paste code. Cons Pricing, The amount of bang for your buck is very lackluster for this product. Other solutions out there provide more advanced features with the additional knowledgebase and AI bot free of charge. Review Source Giridhar P. Manager, Data Engineering Information Technology and Services Used the software for: 2+ years ### "Livechat is a great mechanism of enabling live conversation with coworkers and team mates." August 28, 2022 5.0 Livechat was a good tool to use at the organization level. Pros Livechat enables you to ping the users for any discussion/collaboration. The chat is real time which means that the coordination is online. The messages are delivered instantaneously. The exchange of messages could be with one or several members in the group. Provides ability of both video and audio calls. Cons The Livechat needs internet connection for the communication to start. The video chat requires high speed internet connection. Livechat is good only when the workforce is remote/virtual based. Review Source VR Verified Reviewer Customer Experience Manager Medical Devices Used the software for: 6-12 months ### "Great way to connect with customers" December 14, 2019 5.0 It's good! A great way to connect with people in addition to phone & email. These days, people don't want to get on the phone or wait for an email response that could maybe take a week before getting a response. LiveChat is quick and easy! Pros It's super user friendly & a great way to connect with customers & potential customers. I love how you can see who's currently browsing the website & you can actually start a chat with people who are currently browsing. You don't have to wait for someone to start the chat with you. The hashtag shortcuts are also really great & make it fast & easy to respond Cons There aren't a lot of themes to choose from. They're very basic. So from a visual standpoint, the chat box doesn't have a unique look. A blessing & a curse is that you can see what people are typing before they send it. So sometimes I respond before they can even ask me, or they'll delete their message half way through and I'll already respond. Review Source Dilushi Y. Medical practitiner Medical Practice Used the software for: 2+ years ### "Good communication with customers through LiveChat" May 5, 2019 5.0 I am a user of LiveChat and I am work with small business. This is the best software for us to improve customers trust and have a good business. Pros LiveChat is a great software to direct contact customer with the customer service agent. So we can instantly connect with our customers and give a instant respond to them. It’s a very big advantage the people who has a small company. And we can work like professional. Not only that if the agent is not on seat customers can leave a message. Cons When customer leave a message for us but not get notifications all the time or some time software get little time to show them . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.