# LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveChat the right Live Chat solution for you? Explore 1719 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1719) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The service disconnects without warning.“ December 21, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 Lamia W FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 1719 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source CP Colleen P. Director of Programming Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Tools for Responsive and Efficient Client Service" April 10, 2026 5.0 As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. Review Source VR Verified Reviewer Managing director Legal Services Used the software for: 2+ years ### "Unreliable service, wasted money, no support" December 21, 2025 1.0 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Reliable and user-friendly Live Chat solution" March 25, 2026 5.0 Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Chatting with LiveChat" March 28, 2026 5.0 It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. Review Source Scott M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Waxstop - \[sensitive content hidden\] Saved ME" April 1, 2026 5.0 very good platform. Pros \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. Cons nothing Review Source Joseph H. Executive Director Government Relations Used the software for: 6-12 months ### "How to get to the bottom of an upgrade or downgrade" April 2, 2026 5.0 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Review Source JG Jacob G. Operations Computer Games Used the software for: 1-2 years ### "Thanks for the assistance rendered by Support." March 27, 2026 4.0 So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. Pros Customer Support is always on hand to help. A good customer support platform for businesses to deploy. Cons Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. Review Source DH Dmytro H. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support" March 14, 2026 5.0 Several issues were resolved swiftly and professionally; a solution was found and the situation was saved Pros Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided Cons I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience. Review Source AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source OI Olanrewaju I. National Vice Chairman Religious Institutions Used the software for: 2+ years ### "Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat" November 4, 2024 5.0 Pros LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat. Cons I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis. Review Source PB Pernia B. Advisor to the Digital Marketing Team Non-Profit Organization Management Used the software for: 2+ years ### "Why I Prefer LiveChat for Live Chat" September 24, 2024 4.0 Pros LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads. Cons I do not like the fact that LiveChat can’t function in absence of internet connection. Review Source SL Shea L. Ecommerce Specialist Sporting Goods Used the software for: 2+ years ### "Easy to Use!" October 22, 2024 5.0 Pros easy to sort and I love the ability to save answers to common questions! Cons I truly cannot think of a complaint, it is pretty seamless. Review Source JN Jay N. Installer Construction Used the software for: Less than 6 months ### "It’s a live chat!" May 27, 2025 4.0 My overall experience with this app, I would have to say was not the best lots of improvement should be done Pros This app is great!! Instantly answering messages in real time.. great with customer problem solving! Cons App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful Review Source RS Rebecca S. Ny Environmental Services Used the software for: Less than 6 months ### "Good and easy" October 11, 2024 5.0 Pros The ease of using it. Not much work to put into using it Cons Could have a faster loading time when sending and receiving chats Review Source VB Vivien B. Customer Gambling & Casinos Used the software for: 1-2 years ### "Live Chat experience" June 6, 2024 4.0 10 convenient to use, advisable to use and easy access to our live chat support Pros Everything, can talk to the agent on avery easy way Cons Can talk to the agent on a very easy way Review Source VR Verified Reviewer Expert English instructor Education Management Used the software for: 2+ years ### "Live chat " August 6, 2023 4.0 I recommend every one to join it Pros I like live chat because of many reasons issues are solved quickly and the interaction is easy Cons It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "Livechat immediately adjusts customer service" August 9, 2023 5.0 With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. Review Source Karan G. software devloper Information Technology and Services Used the software for: 1-2 years ### "This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs " November 10, 2023 4.0 its very posive expirience with live chat users find it is very easy to use, convenient, and effective Pros customers can simply click on a chat button on capterras websites to start a conversation with an agent. Cons capterra is constantly updating its live chat features Review Source Greg D. Owner Used the software for: 1-2 years ### "LiveChat Connects Me to My Candidates Fast!" February 8, 2018 5.0 I get instant connection to my customers with tons of features, customizations, and robust reporting. Pros What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works. Cons If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine. Review Source VR Verified Reviewer SDET Hospital & Health Care Used the software for: 2+ years ### "Livechat is a life savier for healthy customer base and keep them happy" January 14, 2023 5.0 Excels the business by helping keep customers happy.Helps resolve customers issues in jiffy.If users dont have call facility, LiveChat tricks the market Pros Software is very easy to integrate with whatever UI technology we use, javascript/React/AngularJs etcHelps to track user tickets even when tech support team are offline Cons Never came across any issuesSome times server gets hanged in between communication with customers which can be improved Review Source Cihan K. Technical Service Engineer EMEA Plastics Used the software for: 2+ years ### "A handy and great tool complying to what it stands for!" June 7, 2023 4.0 We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5. Pros The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this. Cons I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)