# Page 8 | Absorb LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Absorb LMS the right Learning Management System solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/61763/Absorb-LMS/reviews

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Absorb LMS

4.5 (328)

[View alternatives](https://www.capterra.com/p/61763/Absorb-LMS/alternatives/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Absorb LMS

## Showing most helpful reviews

Showing 176-200 of 328 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jeri C.  
Virtual Learning Program and Systems Lead  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Easy to Implement and Use"

November 30, 2022

5.0

This product was quick and easy to implement, and is exceptionally user friendly, both for the administrative and user side.

Pros

Easy to navigate, implement, and set up on the backend. User support is great.

Cons

Haven't discovered anything yet that I dislike. Would love the option to unpin courses from a user page in an easy way.

Review Source

CB

Caiti B.  
Senior Learning and Development Consultant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Does the job"

April 2, 2024

4.0

Pros

Really helped us get off the ground when we really didn't have much in place previously.

Cons

Reporting or data tracking can be a headache

Review Source

DG

Deirdre G.  
IBO/CSP  
  
Used the software for: 2+ years

### "Trusted Intenet/E-Learning Tool"

October 8, 2018

5.0

Pros

I've used it for many years for continuing education and for new hire training. Its always been easy to use and it seems to get better all the time It actually surprises me when I see a new feature. It's free for the learner, so I have nothing on price points.

Cons

I have never had an issue with the product and I have never had to use any support advice. I have only used it internally with a company I am contracted with. I use it to train or do my continuing ed for the companies they put me with. With each training session, I have found no issues.

Review Source

CM

Craig M.  
Managing Director  
  
Used the software for:

### "Powerful, Simple and Elegant - Absorb LMS"

April 27, 2013

4.0

I have been so pleased with the Absorb LMS and Team that I had a second company I work with also use the Absorb LMS. They continue to add new features that make sense and are always trying to improve the LMS for the user and the administrators. Using Absorb has enabled us to expand our training business - both classroom and online - by making us more efficient internally and delivering a better service to our customers.

Pros

We've been using the Absorb LMS for over 3 years so we've seen it continue to evolve into a tremendous tool. We run classroom courses and offer online courses globally, so ease of use is critical. That's why we went with Absorb in the first place and their new user interface is another huge step in providing users with the best possible experience. We really consider the Absorb team to be like partners in helping us use the LMS to make our business grow by providing a better learning experience to our users. They have worked with us to develop special types of tests and surveys that are critical to our business.

Cons

For our needs, which are probably unique, the reporting is not sufficient. So we had to build a reporting tool that uses the data from the LMS. However, the Absorb Team was really great in working with us to set up the daily data exports.

Review Source

KD

Karim D.  
Directeur Marketing  
Telecommunications  
Used the software for: 2+ years

### "Absorber le LMS the big"

April 4, 2023

5.0

Pros

J'aime beaucoup le fait de voir la façon dont ça facilite les cours en ligne en tout cas c'est une particularité

Cons

Le seul défaut jusque là est que son interaction est souvent imprécise

Review Source

TJ

Tushar J.  
ASE  
Information Technology and Services  
Used the software for: 6-12 months

### "Absorb LMS: Great LMS"

June 25, 2023

5.0

Pros

The Absorb LMS is the most interactive platform for online learning. Lots of courses on the particular technologies are easily available. Offers challenging and productive Assessment and Quizzes. Content management and storage are done easily on Absorb LMS.

Cons

There's nothing to dislike about Absorb LMS. It is efficient and widely used LMS. Customer service are highly interactive and gives resolution properly.

Review Source

JB

Jodie B.  
Director, Training & Development  
Wireless  
Used the software for: 2+ years

### "Terrible Support and lack of quality metrics"

August 3, 2018

1.0

Pros

The admin features, while limited, are easy to learn and use.

Cons

The reporting and metrics provided by the base system are seriously lacking. In addition, their response time on support tickets when their is a bug in their system can take months or even years to correct with only a standard response that "development is investigating."

Review Source

VR

Verified Reviewer  
Senior Business System Analyst  
Computer Software  
Used the software for: 1-2 years

### "Quick way to get your peers upto speed"

September 30, 2018

4.0

Pros

Easy to use with a straight forward interface.

Cons

The system has a bug where in after you have completed the course, taken the test - and if you replay the video; then it displays as you have not completed the course.

Review Source

GA

Gail A.  
Chief Operating Officer  
E-Learning  
Used the software for: Less than 6 months

### "Ease of Use and Appearance"

February 11, 2021

5.0

The overall experience with Absorb has been very supported from the sales team, the on-boarding and technical assistance. As novices moving into the E-Learning space, the Absorb Team showed a great deal of patience answering some questions more than once, even the most mundane.

Pros

In our search for a LMS we had an opportunity to look at many of Absorb's competitors and it became very clear, very quickly how easy it was to navigate the system for both the end user and the administrator. Along with ease of use, each window is crisply design to feel innovative and supportive.

Cons

There were so many options for how to use Absorb to move our e-learning products and on-line learning, we had difficulty deciding where to start, because we wanted to do everything in the first month.

Alternatives considered

[Udutu Online Course Authoring](https://www.capterra.com/p/128437/Udutu-Online-Course-Authoring/)[Docebo](https://www.capterra.com/p/127213/Docebo/)[CourseMill](https://www.capterra.com/p/93382/CourseMill-LMS/)

Reason for choosing Absorb LMS

We chose Absorb over the alternative for the look of the product for the end users, the ease of navigating the system for both the end user and the administrators, the variety of learning options to engage learners, the tracking and report capabilities and the overall pricing structures.

Review Source

JLP

J L P.  
Performance Center Manager  
Utilities  
Used the software for: 1-2 years

### "One of the better ones"

November 4, 2016

4.0

All-in-all, I have enjoyed using Absorb. It has a pretty robust feature set and a very easy to use interface. When we run into bugs, Absorb sometimes takes quite a long time to resolve the issues. They will not give you an ETA for fixes either. It has some issues with playing video on iOS10 devices. I like how it handles most content and I really like how it modularizes courses.

Pros

Ease of use. Everything is easy to find and the options make sense.

Cons

When bugs are introduced, they don't always get fixed very quickly.

Review Source

VR

Verified Reviewer  
Product Education Lead  
Internet  
Used the software for: Less than 6 months

### "Powerful and complicated learning management."

December 5, 2017

5.0

We were able to scale learning across multiple departments by settling on Absorb. It's powerful and will likely be a great long-term education solution for our entire organization.

Pros

There seems to be no bounds for what Absorb can help organizations do when it comes to elearning. As we're scaling our education efforts across the company, this seemed to check all the boxes for multiple departments. The power and flexibility in the software seems to be unmatched in the industry.

Cons

It's complex and overwhelming. The learning curve is immense. Understandable for powerful software, but onboarding a team to get up and running with this will likely set you back a few weeks. If you're looking for a quick and easy solution, this is not it.

Review Source

VR

Verified Reviewer  
Manager, Organizational Development  
Machinery  
Used the software for: Less than 6 months

### "Fantastic tool for managing training and other Learning mediums. Great customer support."

February 16, 2018

5.0

Pros

Easy to use and intuitive platform. Works well with most/all file formats. Able to create a wide variety of curricula and training certifications. Fantastic team that works hard to please the end user.

Cons

Some customization (tiles on homepage, style and feel) is limited. Reporting is evolving, but a great tool. Overall a good system.

Review Source

NT

Nery T.  
Elearning Specialist  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Why absorb"

April 9, 2024

4.0

Pros

I like the customization and implementation process.

Cons

There are a lot of functions that need to be developed further for ease of use.

Review Source

CD

Charlie D.  
Project Manager  
Education Management  
Used the software for: Less than 6 months

### "Absorb - great product, great partners"

August 8, 2016

5.0

The Absorb team was always professional. Through the vendor selection process, implementation, to post-implementation support, I've found the Absorb team to be helpful, knowledgeable, and straightforward. The software is robust and functional. We got everything we were looking for. I would definitely recommend this product. It effectively delivers content and courses, it's totally brand-able, and it's easy to use from the user and admin's perspectives.

Pros

Clean interface. It's navigable and easy-to-use.

Cons

We had a little hiccup with uploading hundreds of users who were all in different departments. It required us to upload a spreadsheet per department (about 12) instead of uploading one spreadsheet and having the system parse the groups. I think this is a fairly rare circumstance though (either you are a small group and it doesn't matter or you are a big group and you have an API). Added an extra 2 hours of work - not a big deal. Otherwise the user-upload interface is very effective.

Review Source

RS

Ryan S.  
Clinical Educator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Help Desk Excellence"

March 2, 2017

5.0

As always the help desk staff at absorb are great at answering and mitigating questions that I have. Keep up the good work.

Pros

Both the front end and back end are easy to use and navigate.

Cons

How a person can only be attached to one department with one email address.

Review Source

CO

Chris O.  
Program manager: Training  
  
Used the software for:

### "Best LMS on the market for mid-size organization, great price!"

May 16, 2016

5.0

After searching for over 6 months, our organization (research institute at a University) happily landed on Absorb. We use it for about 300 internal employees, and around 100-200 external clients. It is fantastic. The learner interface is intuitive and smooth: we recently held a workshop with 80 participants from 38 different countries (many languages, a range of backgrounds in technology), and everyone easily navigated through the system to the content. For company use, the data Absorb gathers feeds directly into our professional development and performance review cycles. Also, we integrated the sign-on with our internal ADFS server, so the users' credentials pull from pre-existing systems. Support is super responsive and thorough; every ticket I've submitted they've addressed right away and resolved most. The downsides of the product: not many. The 'tiles' on the home page are extremely useful, and I wish it were easier to make custom tiles on our own, but anything custom has to be made by Absorb support (example: link to an external site; changing the look/logo on a tile). Reports from assessments or exams take a little getting used to, as well as a few quirks around course structures or limitations. But none of the drawbacks are insurmountable. Overall: I'm a huge fan of Absorb, and would highly recommend it for anyone in the 200-1000 employee range.

Review Source

JZ

Jennifer Z.  
Learning Systems Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Kao Salon Academy Passport Pilot Review"

March 21, 2022

5.0

\[SENSITIVE CONTENT\] has been an incredible support and helped us tremendously with piloting this program.

Pros

Easy to use, easy for our customers to use!

Cons

It would be nice to be able to have our App custom named, to match our platform

Alternatives considered

[Wisetail LMS](https://www.capterra.com/p/133879/Wisetail-LMS/)

Reason for choosing Absorb LMS

Better user experience

Review Source

CM

Craig M.  
Managing Director  
  
Used the software for:

### "Absorb LMS - Flexible and User-Friendly"

January 1, 2015

4.5

Pros

We have been using Absorb LMS for 4+ years. The product is excellent and the Absorb team is very cooperative in working with us to customize the LMS for our unique needs. It has evolved into a collaborative partnership, rather than a typical vendor-client relationship. We have users around the world, and the user-side LMS has proven to be stable and easy to use. The admin-side has a wide range of features, and it is relatively easy for people to learn the basics. We use the LMS to deliver classroom courses, e-learning and bundles. We have established special access roles for instructors which has streamlined operations. Absorb is releasing a major upgrade which we are testing. The upgrade adds great features, and we are eager to migrate to the new version.

Cons

We provide our clients with very specific project tracking and reporting functions that have become part of our competitive advantage. These functions go beyond the capabilities of the Absorb LMS and the needs of typical LMS users. We have had to develop customized modules that import data from the LMS.

Review Source

AJ

Autumn J.  
Learning Development Manager  
Human Resources  
Used the software for: Less than 6 months

### "Absorb Is Great!"

April 10, 2024

5.0

Pros

Absorb Create is a great tool to use to create content.

Cons

I have not at this point had any cons regarding Absorb.

Review Source

Joelene B.  
Associate Product Manager  
Computer Software  
Used the software for: 1-2 years

### "Works as expected"

December 6, 2018

4.0

Pros

The user interface is nice and modern looking. It is an effective LMS tool.

Cons

The user experience is sometimes lacking. The navigation between courses can feel a bit clunky at times.

Review Source

ES

Emirhan S.  
Music  
Music  
Used the software for: Less than 6 months

### "Quite usable LMS"

June 18, 2022

5.0

Pros

You can see the tracking of your profile comprehensively.

Cons

creating your own learning template can be challenging for you

Review Source

VR

Verified Reviewer  
Program Manager  
Computer Software  
Used the software for: Less than 6 months

### "Solid LMS for growing companies"

December 6, 2019

5.0

It’s been very positive. Our learning courses have been widely used by our customers and the UX is so much easier for them to use and our reporting and updates are now automatic!

Pros

Great ability to deliver bespoke courses to customers and internal staff. Easy to use and deliver amazing interactive learning experiences.

Cons

A few kinks in the setup process but once those are ironed out we should be very happy. Sometimes a little slow but nothing too frustrating.

Review Source

JM

Josh M.  
Manager  
Retail  
Used the software for: 2+ years

### "Solid LMS program "

May 15, 2018

4.0

Pros

Cloud based with individual user login access. Tracks each individually with a scorecard track. Provides Admin view to see how your team is progressing from individual scores to percentage of the organization progress.

Cons

Video buffering which requires a strong internet connection. Customizable but not easily searchable.

Review Source

Sandra H.  
Bomgar University Senior Manager  
  
Used the software for:

### "Absorb at an Enterprise Software Company "

April 11, 2014

5.0

Absorb is easy to deploy and the automation features actually have saved Bomgar and my Bomgar University budget a lot of operational heartache and real dollars! The move to HTML5 has been a real benefit as well, and the automated reporting and templates are used extensively myself and my team. When we first starting working with Absorb, the customer service, to be frank, was not at the enterprise level. They would schedule a maintenance window for the servers during the time our customers were completing their e-learning. But they actually listened after a couple of those outages, and now schedule maintenance off hours. I will say that the customer support is always responsive. One thing I would like to see is how to send in feature requests and receive feedback on those requests.

Review Source

JH

James H.  
Talent Management Leader  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The system is not intuitive and is more of a 'content management' solution with little ability to deliver data to impact learners or business results. "

January 24, 2019

2.0

As the current admin I inherited this system and have learned how to 'manipulate' it for my needs, but except for the low-cost I would hesitate to recommend anything outside our own customer service experience.

Pros

Customer support has been dedicated and addressed our concerns, however much of the FAQs are only in text format with no video or other engagement methods to demonstrate walk throughs.

Cons

Limited functions, does not allow us to connect learning direct with learners since it has a 'firewall' type sign on mechanism that does not connect hyperlinks to courses. Authoring tool very limited, and searchability is difficult for admin and users.

Review Source

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