# Page 2 | Absorb LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Absorb LMS the right Training solution for you? Explore 344 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/61763/Absorb-LMS/reviews

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Absorb LMS

4.5 (344)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Absorb LMS

## Showing most helpful reviews

Showing 26-50 of 344 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Annelise R.  
Manager of Learning and Development  
Arts and Crafts  
Used the software for: 6-12 months

### "Still Absorbing the Capabilities"

April 20, 2026

4.0

Our organization migrated our content from Docebo. We produce courses to support our programs with external learners, so it was important for the transition to happen smoothly. We were well-supported throughout that process and have been diligently adding new courses to Absorb in the 8 months since the transition. We've found it to be a powerful and easy-to-understand platform with capabilities we're still exploring and figuring out how to implement. We are looking forward to learning and growing with Absorb.

Pros

The customer support team is exceptional in their knowledge and willingness to help us improve our learner experience. The transition/onboarding support team member, \[sensitive content hidden\], and our daily success manager, \[sensitive content hidden\], are both very impressive and key to our growth and happiness with the product. The customer support is far and away the most impressive aspect of Absorb. Absorb is pretty feature-rich in terms of user management and controlling how content displays to our learners. I like all of the settings, though sometimes they are not always intuitive or well-explained within the system itself (which is why I appreciate our success manager so much). Employee training was relatively robust, but I find that most people prefer to get their hands dirty and will only consult the training as needed. We haven't encountered many bugs or issues, but the ones we have were explored and addressed very quickly by the team.

Cons

I'm generally a little disappointed in the visual aspect of the Learner-facing dashboard. I would love to have more features, templates, and control over the user interface. It feels somewhat outdated and it's a shame that it is the first impression learners get when they log in to our system for the first time. I've long been curious about whether we could integrate Absorb into a UI designer that would give us more control. Some aspects of the learner experience also seem unintuitive and require us to support our learners with simple navigation. Finally, I really hate that AI ad that Absorb was running on streaming services for a while. It cheapened the product and made me question its quality.

Switched from

[Docebo](https://www.capterra.com/p/127213/Docebo/)

I was not part of that decision, but I believe it had to do with price and lacking features.

Review Source

JG

Jodi G.  
Family Strengthening Program Specialist  
Civic & Social Organization  
Used the software for: 2+ years

### "A One-Stop Shop for Streamlined Training"

April 30, 2026

5.0

Overall, Absorb has significantly improved how we manage, track, and deliver training across our organization. It has made a real difference, and because of our positive experience, I’ve recommended the platform to other programs.

Pros

I’ve been using Absorb as our Learning Management System for about two years, and it has been a game changer for our organization. I work for a nonprofit that relies on resource families who must complete a significant vetting process, including multiple required trainings. Absorb has become a one stop shop for managing this. Our team can easily assign full curricula or individual training as needed. Being able to assign an entire curriculum is especially helpful because volunteers have all required training in one place, instead of having to navigate multiple websites like they had to in the past. This has streamlined our training process significantly. Tracking resource family training is also very important for audit purposes and Absorb makes that easy. The transcript feature allows us to see exactly where volunteers are in the training process, which helps us know when someone may need a reminder to keep going with their training. It’s an efficient way to monitor progress. Features like automatic reassignment of training save staff time and helps make sure resource families stay up to date with necessary training to remain compliant with program standards. Absorb also offers the ability to run instructor led courses, which is a huge benefit for our trainers. They can train multiple resource families at once while still having everything tracked directly in participants’ transcripts. This saves staff time and ensures training is documented and completed. Another thing I really like about Absorb is that multiple team members can be set up as admins. This allows each team member to easily add and assign users to specific program trainings and track their progress. It’s nice because everyone can be responsible for their own users. We also have a small group of five staff members who help troubleshoot when needed. We have been assigned to an Absorb expert, \[sensitive content hidden\], who has been supporting our team for quite awhile and is truly great to work with. She meets regularly with our team to answer questions and share updates about Absorb. She is very knowledgeable about the platform. We are so grateful for her support.

Cons

Uploading training into Absorb is a bit confusing because of all the steps. I still occasionally make mistakes during the upload process because I forget a step. However, the positives of Absorb far outweigh this challenge. I am so grateful for our Absorb expert, \[sensitive content hidden\], who has been wonderful to work with. We meet with her monthly for support, and she always takes the time to answer our questions and share updates about Absorb. \[sensitive content hidden\] is extremely knowledgeable and incredibly easy to work with. We appreciate her ongoing support.

Review Source

LM

Lorraine M.  
Talent Management  
Automotive  
Used the software for: 2+ years

### "Absorb Review "

May 27, 2026

4.0

As super admin of the Absorb LMS in my company, I can confidently say that our overall experience has been very positive. From implementation 3 years ago to current date, the system has continuously evolved, with regular enhancements that improve both the user and admin experience. The customer support has been excellent throughout. The Absorb LMS has pushed up our annual compliance training to achieve 100% completion. From an operational perspective the IT intergration was seamless, enabling efficient management of users, reporting and compliance tracking. It has also enhanced our personal development training programme for staff. Overall, the LMS has represented a valuable and cost effective solution for supporting both compliance training requirements and ongoing development for staff.

Pros

Apart from the vast library of updated courses, Absorb has excellent customer support. They are very quick to respond to any query and will try and resolve issues asap

Cons

Having to manually check if any retiring courses have current progress enrollments, and sending out an email to the user to tell them that they need to complete it or it will not be accessible any more. This should be an automatic process.

Review Source

Jennifer Z.  
Sr. Director of Learning and Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to Use as an Admin, with Powerful Features to Grow Into"

April 1, 2026

5.0

Amazing - I love working with Absorb and have highly recommended their product to many other organizations.

Pros

Ease of use and support - when we first selected Absorb as our new LMS my onboarding as a brand new LMS Administrator was smooth and efficient. Our support from Absorb was fantastic - the team also readily available and, as well, easy to work with. I was not a seasoned professional and even stepped away from LMS admin duty for a couple years, but now my role has transitioned and I am the main admin for my organization. Using Absorb makes employees and volunteer training smooth as Absorb is integrated with both our staff and volunteer management programs. My goal is to become a "super" admin and utilize features that we have access to but have not implemented, like new content creation with Create.

Cons

Any cons I have experienced in the past are no longer relevant and currently, the only con is on my end - not having enough time to use Absorb to its full capability.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

Absorb is easier to use for both administrator and user.

Review Source

SB

Sophia B.  
IT Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Absorb LMS is the Best!"

April 27, 2026

5.0

Pros

Transitioning to Absorb LMS has been one of the smoothest software rollouts our team has ever experienced. From the very beginning, the implementation process was structured and transparent. The onboarding team was exceptionally knowledgeable, guiding us through every configuration with ease and ensuring we hit our launch deadline without a single hitch. One of the absolute standout features for us is the ADP connector. It integrates flawlessly with our existing HR ecosystem, automating user management and ensuring data flows between systems in real-time. This has significantly reduced our administrative overhead and eliminated the manual data entry errors we struggled with in the past. Beyond the backend efficiency, the user interface (UI) is where Absorb truly shines. It is modern, sleek, and incredibly intuitive for our learners. We have seen a noticeable uptick in course completion rates simply because the platform is so easy to navigate. If you are looking for a robust LMS that balances powerful integrations with a top-tier user experience, I cannot recommend Absorb enough.

Cons

We have not run into any negatives working with the Absorb Team or their product. Any technical errors we met during implementation were resolved within 24 hours and often were user error rather than a system glitch.

Alternatives considered

[EasyLlama](https://www.capterra.com/p/228194/EasyLlama/)

Reason for choosing Absorb LMS

The team was extremely helpful, reassuring, and made the choice an easy one. After implementation they have continued to be communicative and a great resource, so we know we made the right choice.

Review Source

MM

Matt M.  
Sr. Director of Research and Scientific Affairs  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Appreciation for \[sensitive content hidden\] and the Absorb Team as We Grow Our Professional Education Offerings"

June 16, 2026

5.0

The overall experience has been positive and utilizing Absorb has enabled us to expand our offerings more rapidly than before.

Pros

Utilizing Absorb has given us a way to expand our professional education offerings and meeting the needs of partners. The user interface is easily navigated and course development straightforward. The Absorb team and our contact \[sensitive content hidden\] have been very helpful along the way

Cons

Our experience has been positive. There have been a few instances where room for improvement has been noted and where workarounds needed to be implemented, and the Absorb team helped with those.

Review Source

JL

Julie L.  
Director of Learning and Development  
Computer Software  
Used the software for: 1-2 years

### "Absorb, Growing Together"

September 12, 2025

4.0

Absorb has been a great partner since implementation. The customer support has been good and it's been very exciting to see the tool grow and get the opportunity to be a part of trying new options as they release. For a company that was new to learning, they have helped me create an exciting benefit for employees and be able to manage with only a small team for admin tasks, compliance, career development and content creation.

Pros

My company has not had an L&D team for very long and have adapted to Absorb as the new learning tool really well due to its ease of use with 1200 unique logins the first month. Admins have not had an issue getting on board either and can easily manage running reports and making assignments.

Cons

I have been very happy with the tool, but would love to see options for data in the core tool be open to more options. There are grids that allow for many ad hoc reports, but sometimes the fields included are not what I need causing me to have to run multiple reports and merge them together. I also would like to see more options available for import tools similar to the enrollment upload and user upload. For example, I would like to be able to import courses from Excel alongside the enrollments tool for historical enrollments or manual conversions from other systems.

Alternatives considered

[Moodle](https://www.capterra.com/p/80691/Moodle/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Docebo had good functionality, but was too pricey and the admin portion was disorganized and difficult. Moodle did not include the critical pieces we were looking for in a full LMS and required more manual work than my small team could handle to make things like integrations occur in the way we wanted.

Switched from

[LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/)

The Cost of LinkedIn Learning was too high and it lacked the LMS functionality we were looking for to manage our overall needs.

Review Source

JM

Jessica M.  
Learning and Development Officer  
Mental Health Care  
Used the software for: 1-2 years

### "Easy to use LMS with great features"

May 14, 2026

5.0

Great experience overall. Very user friendly LMS with good features. Could add more features to evaluate training effectiveness.

Pros

Great features and brilliant customer support. Mobile version was helpful to do training on the go. User friendly and easy to navigate for learners.

Cons

More features required to set clear rules for course completion. Adding the option to put in an organisational training calendar would have been helpful.

Alternatives considered

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)

Reason for choosing Absorb LMS

Overall balance and available features. Training report capacity was also a deciding factor.

Switched from

[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)

ELMO did not have the features required by the organisation.

Review Source

TS

Thomas S.  
Instructional Design Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Corporate LMS (Learning Management System)"

September 25, 2025

5.0

We've had a great experience with Absorb LMS; we reviewed over 300 potential systems to narrow it down to 3 overall, and Absorb was the one that had all of the features we needed while still being user-friendly.

Pros

Ease of use for the learners and for administrators, while not sacrificing advanced features. Ability to use API/SSO.

Cons

With it being a large organization there are a lot of feature requests, so if you need a new feature it may take a while for it to be implemented, if it's approved. They do well with making sure requests align with their strategy, but their is a downside to that for the user.

Alternatives considered

[ClearCo](https://www.capterra.com/p/45188/ClearCo/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Absorb LMS

It has all of the advanced features that we needed while still being easy to use. Some had the features but were not user-friendly, and some were user-friendly but didn't have the features we need, Absorb has both aspects.

Switched from

[Moodle](https://www.capterra.com/p/80691/Moodle/)

Previous system did not have the features we needed, specifically auto-enrollment rules, etc.. Too basic.

Review Source

LM

Lori M.  
People and Culture Manager  
Government Relations  
Used the software for: Less than 6 months

### "People & Culture Manager"

June 1, 2026

5.0

My experience with Absorb LMS has been extremely positive from sales to implementation. Everyone is knowledgeable and responsive, the online support resources are easy to access and consistently helpful, and Absorb Academy provides excellent training that equips administrators with the skills and confidence needed to effectively manage and maximize the platform.

Pros

What I like best about Absorb LMS is its intuitive user experience and powerful AI-driven course creation tools, which make it easy to quickly build engaging, professional learning content while reducing development time.

Cons

I haven't found anything that I don't like yet! The system is intuitive and easy to administer with lots of option to create the best approach for our Risk Pool members.

Alternatives considered

[Vectorworks Architect](https://www.capterra.com/p/29995/Vectorworks-Architect/)

Reason for choosing Absorb LMS

AI Functionality in Absorb Create and the ease of building content.

Switched from

[Lexipol Knowledge Management System (KMS)](https://www.capterra.com/p/171440/Knowledge-Management-System-KMS/)

AI functionality, ease of creating content, ability to globally see all members' training.

Review Source

MA

Michelle A.  
Instructional Designer II  
Consumer Services  
Used the software for: 1-2 years

### "Easy to navigate, update and upload content."

June 2, 2026

4.0

Great product, helpful personal. They are great about answering questions when we need info, schedule regular touch base meetings and quick to respond to emails or set up a call if needed.

Pros

Easy to use. Able to customize dashboards, splash screens, and content icons. Works well with uploads for Scorm files and videos for courses.

Cons

Directions are hard to find on some items through the AI options and material provided. But our rep is always willing to help when we can't find that info.

Switched from

[Schoox](https://www.capterra.com/p/135396/Schoox/)

they were unable to support Scorm files and reporting was not granular.

Review Source

YP

Yann P.  
Multimedia integrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Exactly what we were looking for"

August 6, 2025

5.0

I've had a great experience with the Absorb LMS, it's ease of use and great capacity has enhance our total training experience

Pros

Great interface both on the user side and the admin side, that's easy to use and accessible to all level of expertise

Cons

E-commerce limitation, missing some standard upsell option and some training display limitation, it's not possible to create multiple landing page with training open to the public that is different to each page

Alternatives considered

[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Better interface (easy to use) and pricing

Switched from

[Kentico](https://www.capterra.com/p/265226/Kentico/)

LSM was no longer supported and was starting to be a security problem

Review Source

ST

Santanna T.  
Project Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great LMS! "

February 2, 2026

5.0

As someone who inherited being the Absorb LMS admin/support person at my company it was pretty straight forward and easy to learn. I think the system is fairly intuitive and the help feature is always there if I need. I also have a habit of just emailing Tamar or Dave and they are always able to hop on a quick call and walk me through anything.

Pros

I absolutely love Absorb LMS! It has every feature we need to successfully share content and train everyone at our company. The customer support is fantastic and the two reps I have had the pleasure of working with \[sensitive content hidden\] have been so responsive and helpful with anything we need.

Cons

Honestly there is nothing that comes to mind. Everything has been great in my experience working with Absorb LMS.

Review Source

SM

Stephanie M.  
Quality Improvement and Staff Development  
Hospital & Health Care  
Used the software for: 6-12 months

### "Highly recommend Absorb"

September 22, 2025

5.0

Would highly recommend Absorb for all levels of organizations. The built in content and content creator are such a value add. Absorb has done a great job of not making you pay for something you won't use.

Pros

Absorb LMS is a user-friendly learning management system that offers several advantages for organizations looking to streamline training and development. The platform is clean and easy to navigate, making it accessible for both administrators and learners. Absorb allows for tailored learning experiences with flexible course structures and automated enrollments. Most importantly, it streamlines administrative tasks like course assignments, reminders, and certifications.

Cons

Biggest drawback is that it's too customizable. It can be a learning curve to get setup and use. The implementation team was helpful but it's taken us several months to get it to where we want it to be through trial and error.

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Absorb LMS

Customization, price and customer service.

Switched from

[TrainCaster LMS](https://www.capterra.com/p/27310/TrainCaster-LMS/)

Traincaster was out of date and more expensive than Absorb. Absorb has a significant number of features that Traincaster doesn't have.

Review Source

Chris C.  
Training Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Innovative and essential!"

August 14, 2025

5.0

Great experience and a platform that is always improving for its customers. Lots of value when delivering content to a small or large business unit.

Pros

Its a robust but easy to navigate. It gives you alot of options to structure trainings of all kinds.

Cons

Some layouts in the admin portal are similar but not as cohesive as they could be. Having a more streamlined approach would help.

Switched from

[BRIDGE](https://www.capterra.com/p/145699/Bridge/)

Bridge did not have enough functions, reporting or other thigns that Absorb did out of the box

Review Source

TO

Tori O.  
Learning and Development Planner  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Absorb / Stuller"

February 9, 2026

5.0

Overall great experience, \[sensitive content hidden\] is our CSM and is absolutely fantastic. She is so patient with all of my questions, again being a new user I do think it is so important to have someone who is very understanding. She just recently got us to set up quarterly meetings which is wonderful!

Pros

I just recently got into the Absorb Academy learning, and think they have SO many great learning opportunities.

Cons

Personally, I find as a newer users it to be a little more challenging system. Maybe thinking about some sort of "onboarding call" when you client may get a new employee. Which I do understand that should be on the company itself to set up, but just going the extra mile to do so.

Review Source

RC

Rachel C.  
Learning and Development  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Absorb LMS Customer Review"

March 11, 2025

5.0

Overall, my experience with Absorb LMS has been positive. The platform offers great flexibility and customization, allowing us to create in-house training tailored to our needs. This has helped our teams upskill and improved the onboarding process for new hires. Absorb’s openness to feedback and continuous improvement is a big plus. While there is a learning curve, course creation becomes intuitive with experience. The gamification features could be more competitive, especially with a leaderboard that accurately reflects earned points. Support has been helpful, though access to live assistance can be limited. Thankfully, my representative connected me with one-on-one support when needed. Absorb LMS has strong potential, and with continued improvements, it can become an even more

Pros

What I appreciate most about Absorb LMS is its flexibility and potential for customization. As a former teacher, I value the ability to create in-house training content tailored to our industry, technology, and compliance needs. This customization empowers our teams to upskill effectively while streamlining the onboarding process for new hires, allowing them to transition into their roles more quickly. Additionally, Absorb’s willingness to accept feedback and continuously improve enhances the overall user experience. While there is a learning curve, once familiar with the platform, course creation becomes intuitive and efficient.

Cons

At times, there is an urgent need for support when setting something up. Recently, I encountered an issue where I was unable to join an "office hours" session due to limited availability. Fortunately, my representative connected me with someone who was willing to meet individually on Zoom, allowing us to troubleshoot the errors I was experiencing. I truly appreciated the personalized support in resolving the issue.

Alternatives considered

[Canvas](https://www.capterra.com/p/127214/CANVAS/)[Tovuti](https://www.capterra.com/p/184999/Tovuti/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

I conducted extensive research on various LMS platforms and ultimately chose Absorb for several key reasons. The platform offers great potential, and your team’s willingness to accept feedback and continuously improve was a significant factor in our decision. While there is a learning curve, once you gain experience setting up courses, the platform becomes intuitive and easy to use.

Review Source

RA

Rosie A.  
Director of Supply chain Programming  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Small Business Review"

April 14, 2026

4.0

Really positive, with a great team - a few things we don't love, but that's the same with all softwares.

Pros

Customer support has been awesome. There haven't been any major bugs or issues; the product seems well-built. We're a small business with diverse needs, and it works well for us.

Cons

I wish there were a few more options in how the content shows up to learners, a little fancier design, etc. There are some odd things that you cannot do in terms of setting up courses, that have been frustrating, but we've always found a workaround.

Switched from

[Docebo](https://www.capterra.com/p/127213/Docebo/)

Cost of Absorb was less, I was not involved in the decision-making

Review Source

JL

Jesse L.  
Director, Learning and Development  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Absorb Betters Us"

September 2, 2025

5.0

I have had excellent service from the first conversation with a Sales Rep to now, including their support desk employees. There are no waiting days for a reply, it's minutes.

Pros

From setup to now, navigation has been smooth and easy. Now that they offer their "skills" and "Mentoring" options, this is going to be game changing in the L&D world. Flexibility of branding the dashboards.

Cons

Uploading and course settings can be lengthy, but they are updating that process to speed it up with bulk settings. It doesn't have a "preview" option for changes to the dashboard.

Review Source

AT

Anthony T.  
Director of training and education  
Education Management  
Used the software for: Less than 6 months

### "Review of Absorb LMS"

February 8, 2026

5.0

Very good. The support with implementation was excellent. The flexibility and customization without in do complexity was great. The scalability of extended enterprise is a perfect solution for our diverse needs

Pros

Customization. The learner transcript features. The ability to have learners input third party training

Cons

Poor compatibility with Rise 360. A industry leading LMS should work seamlessly with third party industry leading authoring software

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[Thinkific](https://www.capterra.com/p/132888/Thinkific/)

Reason for choosing Absorb LMS

Transcript features. Scalability and flexibility of learner growth

Switched from

[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Poor customer service. Lack of features. Lack of scalability

Review Source

PM

Petra M.  
LMS Admin  
Consumer Goods  
Used the software for: 6-12 months

### "Customizable LMS solution with professional support."

March 10, 2026

5.0

Pros

Absorb is great for our purposes of training our new employees, creating mandatory trainings, tracking their progress. It has all the functionality that we need with quick and professional customer support. The learner portal is user-friendly and customizable.

Cons

The content creator add on (Absorb Create) could be improved with better options, design and flexibility.

Review Source

ED

Ellen D.  
Learning Management Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Absorb is Our Go to for LMS"

March 5, 2025

5.0

Absorb has created a platform that has an incredibly user friendly backend that makes it incredibly straightforward to create courses for our leaners to access the most up to date information. This platform can create simple, accessible courses for learners to access materials or all the way up to utilizing Ai, videos and voiceovers to create engaging courses. With a dedicated Client Success Manager assigned to our company, I am able to get all my copious questions answered quickly and efficiently while learning even more ways the Absorb platform can take our courses to the next level. Our CSM, \[sensitive content hidden\] is incredibly patient, creative and proactive and made it easy for us to integrate from a previous platform.

Pros

Easy to use UI on the Admin side to create courses for learners. Ability to pull detailed reports on learners and courses to track useful data. Many additional features for user engagement to keep learners coming back for more!

Cons

Some features we would like to use have not been developed yet but we are able to put them on a list for future iterations of the platform.

Switched from

[Wisetail](https://www.capterra.com/p/133879/Wisetail-LMS/)

Looking for an LMS with more robust features and better experience for our learners.

Review Source

JL

Joseph L.  
ELearning Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Would continue to use Absorb"

September 25, 2025

5.0

Pros

The customer support is great. they have a 24/7 phoneline and that saved me so many times. I like that they always have new features

Cons

the cost, but then it is out of my control so it is not really a con. there are also something that you can't change in the interface.

Review Source

CH

Christina H.  
Learning System and Design Specialist  
Insurance  
Used the software for: 2+ years

### "Builders Mutual Insurance Company"

September 24, 2025

5.0

My overall experience has been great—service and support are excellent, and \[sensitive content hidden\] has been incredibly helpful!

Pros

Absorb LMS is very user-friendly, intuitive, and makes learning engaging with great tracking tools and reporting!

Cons

Too many steps to enroll, users having to select a session makes the process confusing and time-consuming.

Review Source

BB

Brittney B.  
Senior Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Wish it had better ecommerce & marketing functionality "

June 12, 2025

3.0

Pros

What I liked most about Absorb was all of the reporting features and ability to customize and schedule reports.

Cons

What I liked least about Absorb was the ability to customize the learner dashboards. I felt they lacked the ability to organize courses in my browsing/shopping friendly layouts. I also wish there was more native e-commerce and native marketing functionality that could have supported my needs for an external LMS.

Switched from

[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)

The switch was made because of the need for Salesforce integration.

Review Source

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