# Absorb LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Absorb LMS the right Learning Management System solution for you? Explore 332 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61763/Absorb-LMS/reviews --- Absorb LMS 4.5 (332) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Absorb LMS Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews MM Moushmi M Senior Digital Learning and IT training OfficerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I particularly appreciate the customizable, Excel-style reporting interface, which allows for flexible data views and seamless exporting to Excel or CSV formats.“ April 9, 2026 MB Michelle B Operations and Data ManagerGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There's no way for us to archive records we no longer need (like a user enrolled in a course they no longer need to take, but we still have to show they were enrolled for compliance), and we need more insights into which admin users are making enrollments.“ March 3, 2026 MM Moushmi M Senior Digital Learning and IT training OfficerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “They have been proactive in following up on tickets, accommodating our time zone requirements, and effectively coordinating with integration teams across different regions.“ April 9, 2026 Jennifer Z Sr. Director of Learning and DevelopmentNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Any cons I have experienced in the past are no longer relevant and currently, the only con is on my end - not having enough time to use Absorb to its full capability.“ April 1, 2026 PM Petra M LMS AdminConsumer Goods, 201 - 500 employeesUsed the software for: 6-12 months. “Absorb is great for our purposes of training our new employees, creating mandatory trainings, tracking their progress.“ March 10, 2026 BB Brittney B Senior DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I felt they lacked the ability to organize courses in my browsing/shopping friendly layouts.“ June 12, 2025 Jennifer Z Sr. Director of Learning and DevelopmentNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Using Absorb makes employees and volunteer training smooth as Absorb is integrated with both our staff and volunteer management programs.“ April 1, 2026 CH Christina H Learning System and Design SpecialistInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “Too many steps to enroll, users having to select a session makes the process confusing and time-consuming.“ September 24, 2025 ## Showing most helpful reviews Showing 1-25 of 332 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris C. Training Manager Consumer Electronics Used the software for: 2+ years ### "Innovative and essential!" August 14, 2025 5.0 Great experience and a platform that is always improving for its customers. Lots of value when delivering content to a small or large business unit. Pros Its a robust but easy to navigate. It gives you alot of options to structure trainings of all kinds. Cons Some layouts in the admin portal are similar but not as cohesive as they could be. Having a more streamlined approach would help. Switched from [BRIDGE](https://www.capterra.com/p/145699/Bridge/) Bridge did not have enough functions, reporting or other thigns that Absorb did out of the box Review Source JL Julie L. Director of Learning and Development Computer Software Used the software for: 1-2 years ### "Absorb, Growing Together" September 12, 2025 4.0 Absorb has been a great partner since implementation. The customer support has been good and it's been very exciting to see the tool grow and get the opportunity to be a part of trying new options as they release. For a company that was new to learning, they have helped me create an exciting benefit for employees and be able to manage with only a small team for admin tasks, compliance, career development and content creation. Pros My company has not had an L&D team for very long and have adapted to Absorb as the new learning tool really well due to its ease of use with 1200 unique logins the first month. Admins have not had an issue getting on board either and can easily manage running reports and making assignments. Cons I have been very happy with the tool, but would love to see options for data in the core tool be open to more options. There are grids that allow for many ad hoc reports, but sometimes the fields included are not what I need causing me to have to run multiple reports and merge them together. I also would like to see more options available for import tools similar to the enrollment upload and user upload. For example, I would like to be able to import courses from Excel alongside the enrollments tool for historical enrollments or manual conversions from other systems. Alternatives considered [Moodle](https://www.capterra.com/p/80691/Moodle/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS Docebo had good functionality, but was too pricey and the admin portion was disorganized and difficult. Moodle did not include the critical pieces we were looking for in a full LMS and required more manual work than my small team could handle to make things like integrations occur in the way we wanted. Switched from [LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/) The Cost of LinkedIn Learning was too high and it lacked the LMS functionality we were looking for to manage our overall needs. Review Source BS Brett S. Technical Writer Food Production Used the software for: Less than 6 months ### "Not Great Until Issues Get Fixed Too Simplistic" November 13, 2025 2.0 Frustrating as can be. Not nearly enough functionality. I should be able to at least upload existing files without distortion. Every step costs me extra time. This program will not do what I need it to do, unlike advertised. Pros Easy to use and intuitive menus. Keeping trainings organized and assigning them is a breeze. Our staff can now complete most trainings on a tablet. Attendance is also automatically tracked. Cons Doesn't work well with video PowerPoints or imported PPT's. All of my photos turned sideways and distorted. Also, all videos are removed and unplayable when uploaded as part of an existing PPT. The only option for me is to recreate all of my existing work inside Absorb, costing me hundreds of hours for my whole library. Alternatives considered [Tovuti](https://www.capterra.com/p/184999/Tovuti/) Reason for choosing Absorb LMS It seemed to have great advertised features. Tracking our training looked easier. Review Source ST Santanna T. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great LMS! " February 2, 2026 5.0 As someone who inherited being the Absorb LMS admin/support person at my company it was pretty straight forward and easy to learn. I think the system is fairly intuitive and the help feature is always there if I need. I also have a habit of just emailing Tamar or Dave and they are always able to hop on a quick call and walk me through anything. Pros I absolutely love Absorb LMS! It has every feature we need to successfully share content and train everyone at our company. The customer support is fantastic and the two reps I have had the pleasure of working with \[sensitive content hidden\] have been so responsive and helpful with anything we need. Cons Honestly there is nothing that comes to mind. Everything has been great in my experience working with Absorb LMS. Review Source TS Thomas S. Instructional Design Manager Hospital & Health Care Used the software for: 2+ years ### "Great Corporate LMS (Learning Management System)" September 25, 2025 5.0 We've had a great experience with Absorb LMS; we reviewed over 300 potential systems to narrow it down to 3 overall, and Absorb was the one that had all of the features we needed while still being user-friendly. Pros Ease of use for the learners and for administrators, while not sacrificing advanced features. Ability to use API/SSO. Cons With it being a large organization there are a lot of feature requests, so if you need a new feature it may take a while for it to be implemented, if it's approved. They do well with making sure requests align with their strategy, but their is a downside to that for the user. Alternatives considered [ClearCo](https://www.capterra.com/p/45188/ClearCompany/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing Absorb LMS It has all of the advanced features that we needed while still being easy to use. Some had the features but were not user-friendly, and some were user-friendly but didn't have the features we need, Absorb has both aspects. Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Previous system did not have the features we needed, specifically auto-enrollment rules, etc.. Too basic. Review Source YP Yann P. Multimedia integrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Exactly what we were looking for" August 6, 2025 5.0 I've had a great experience with the Absorb LMS, it's ease of use and great capacity has enhance our total training experience Pros Great interface both on the user side and the admin side, that's easy to use and accessible to all level of expertise Cons E-commerce limitation, missing some standard upsell option and some training display limitation, it's not possible to create multiple landing page with training open to the public that is different to each page Alternatives considered [Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS Better interface (easy to use) and pricing Switched from [Kentico](https://www.capterra.com/p/265226/Kentico/) LSM was no longer supported and was starting to be a security problem Review Source SM Stephanie M. Quality Improvement and Staff Development Hospital & Health Care Used the software for: 6-12 months ### "Highly recommend Absorb" September 22, 2025 5.0 Would highly recommend Absorb for all levels of organizations. The built in content and content creator are such a value add. Absorb has done a great job of not making you pay for something you won't use. Pros Absorb LMS is a user-friendly learning management system that offers several advantages for organizations looking to streamline training and development. The platform is clean and easy to navigate, making it accessible for both administrators and learners. Absorb allows for tailored learning experiences with flexible course structures and automated enrollments. Most importantly, it streamlines administrative tasks like course assignments, reminders, and certifications. Cons Biggest drawback is that it's too customizable. It can be a learning curve to get setup and use. The implementation team was helpful but it's taken us several months to get it to where we want it to be through trial and error. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing Absorb LMS Customization, price and customer service. Switched from [TrainCaster LMS](https://www.capterra.com/p/27310/TrainCaster-LMS/) Traincaster was out of date and more expensive than Absorb. Absorb has a significant number of features that Traincaster doesn't have. Review Source RC Rachel C. Learning and Development Staffing and Recruiting Used the software for: 6-12 months ### "Absorb LMS Customer Review" March 11, 2025 5.0 Overall, my experience with Absorb LMS has been positive. The platform offers great flexibility and customization, allowing us to create in-house training tailored to our needs. This has helped our teams upskill and improved the onboarding process for new hires. Absorb’s openness to feedback and continuous improvement is a big plus. While there is a learning curve, course creation becomes intuitive with experience. The gamification features could be more competitive, especially with a leaderboard that accurately reflects earned points. Support has been helpful, though access to live assistance can be limited. Thankfully, my representative connected me with one-on-one support when needed. Absorb LMS has strong potential, and with continued improvements, it can become an even more Pros What I appreciate most about Absorb LMS is its flexibility and potential for customization. As a former teacher, I value the ability to create in-house training content tailored to our industry, technology, and compliance needs. This customization empowers our teams to upskill effectively while streamlining the onboarding process for new hires, allowing them to transition into their roles more quickly. Additionally, Absorb’s willingness to accept feedback and continuously improve enhances the overall user experience. While there is a learning curve, once familiar with the platform, course creation becomes intuitive and efficient. Cons At times, there is an urgent need for support when setting something up. Recently, I encountered an issue where I was unable to join an "office hours" session due to limited availability. Fortunately, my representative connected me with someone who was willing to meet individually on Zoom, allowing us to troubleshoot the errors I was experiencing. I truly appreciated the personalized support in resolving the issue. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/)[Tovuti](https://www.capterra.com/p/184999/Tovuti/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS I conducted extensive research on various LMS platforms and ultimately chose Absorb for several key reasons. The platform offers great potential, and your team’s willingness to accept feedback and continuously improve was a significant factor in our decision. While there is a learning curve, once you gain experience setting up courses, the platform becomes intuitive and easy to use. Review Source ED Ellen D. Learning Management Coordinator Consumer Goods Used the software for: 1-2 years ### "Absorb is Our Go to for LMS" March 5, 2025 5.0 Absorb has created a platform that has an incredibly user friendly backend that makes it incredibly straightforward to create courses for our leaners to access the most up to date information. This platform can create simple, accessible courses for learners to access materials or all the way up to utilizing Ai, videos and voiceovers to create engaging courses. With a dedicated Client Success Manager assigned to our company, I am able to get all my copious questions answered quickly and efficiently while learning even more ways the Absorb platform can take our courses to the next level. Our CSM, \[sensitive content hidden\] is incredibly patient, creative and proactive and made it easy for us to integrate from a previous platform. Pros Easy to use UI on the Admin side to create courses for learners. Ability to pull detailed reports on learners and courses to track useful data. Many additional features for user engagement to keep learners coming back for more! Cons Some features we would like to use have not been developed yet but we are able to put them on a list for future iterations of the platform. Switched from [Wisetail](https://www.capterra.com/p/133879/Wisetail-LMS/) Looking for an LMS with more robust features and better experience for our learners. Review Source VR Verified Reviewer Digital Product Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Fantastic for Corporate Training" December 11, 2024 4.0 Pros Fantastic for corporate training and up skilling for teams and users with an easy to use LMS platform Cons lacks features needed for more structured long form learning and integration with tools to facilitate this kind of learning eg: Plagiarism Checking or Long form content submissions Alternatives considered [LearnDash](https://www.capterra.com/p/130248/LearnDash/)[Brightspace](https://www.capterra.com/p/122854/Brightspace/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Absorb LMS Offered the best all round experience over the other options at an appropriate price point Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Needed a platform with better support for the teams and admin users Review Source JN Jack N. Director Internal IT Computer Software Used the software for: 6-12 months ### "Great integration of features and onboarding experience" March 7, 2025 5.0 The project was very successful and well received internally and by partners and customers. Pros Integration of AbsorbCreate with AbsorbLMS - also the customer onboarding phase went very well - helping us go from zero to a strong first release of content in a few months. We make heavy use of the AI Voice Over - it saves us a lot of time and makes the content audio very consistent and professional. Cons Integration of mail into our own email server could not meet our compliance requirements - so we use the default "no reply" Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Integration of content creation and LMS as well as better content mgmt and user / department management Review Source JT Joe T. Learning and Development Specialist Airlines/Aviation Used the software for: 6-12 months ### "Great product and even better service" March 5, 2025 5.0 The service provided by the team at Absorb is nothing short of exceptional. They have an intimate knowledge of their product and were able to provide solutions to all of the use cases that we presented. Pros Customer service, onboarding & implementation, ease of use. Cons I would like to see more integrations for various HRIS systems. We had to set up an SFTP to upload our user data on a daily basis that needs to be done manually. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing Absorb LMS Absorb was at a better price than the alternatives we looked into. Absorb also was the only LMS vendor that we looked into that said that they would negotiate on price on the front end of our conversations. Review Source AK Ami K. Learning and Development Specialist Construction Used the software for: Less than 6 months ### "Absorb LMS review" March 27, 2024 4.0 I found it to be a valuable tool for managing our organization's L&D initiatives. The platform offered a user-friendly interface that facilitated navigation for all sets of users enhancing overall usability especially since it was our first LMS. Pros One of the aspects I appreciated the most about the Absorb LMS is its user-friendly interface. Navigating through the system was intuitive, which made it easy for both adminis and learners to access courses, track progress, and engage with content seamlessly. Additionally, I found the customizable reporting tools to be exceptionally useful. The ability to generate detailed reports on learner progress, course effectiveness, and other metrics allowed us to make informed decisions and tailor our training programs effectively. Overall, the combination of usability and robust reporting capabilities made Absorb LMS a valuable asset for our organization's learning and development initiatives. Cons While the LMS offers many valuable features, one area tat could be improved is its performance on mobile app. Addressing it could enhance the platform's versatility and make it even more adaptable to diverse organizational requirements. Also, if they had full integration with Opensesame my content management would have been smooth. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/)[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS Cost, performance, customer support and user-friendliness. Review Source MP Marsha P. Sr Mgr Learning and Development Consumer Goods Used the software for: 1-2 years ### "Strong LMS" March 21, 2024 5.0 Overall we're most pleased with the admin functionality. The learner view displays nicely and is intuitive. We've had great customer service and always get immediate responses to questions and issues. The technical experts are true experts and have been able to help explain and resolve our issues. Pros Absorb has 3 very strong features: 1. Reporting is fast and can be done across different areas of the platform. 2. Email management allows easy updates or maintenance of default and custom emails. 3. Auto-assignment functionality works very well with key fields. Cons We're using Analyze dashboards which are very difficult to troubleshoot with various filter issues. For example, we have a dashboard with 5 filters and if there are no users that fall within the first filter, then the dashboard ignores that filter. This then allows incorrect data to appear for admins. Switched from [Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) We were looking for better admin functionality and reporting. Review Source SP Stefan P. Manager, Knowledge Management Computer Software Used the software for: Less than 6 months ### "Easy to use LMS platform with the right amount of features for our needs" April 28, 2022 4.0 We were looking for an LMS platform for internal training that could be expanded to customer training afterwards. The sales engagement with Absorb LMS has been a great experience, providing us with the tools and knowledge to properly evaluate the platform (including a trial portal which we could test with our own content). Onboarding was well structured, with a clear plan of tasks to accomplish both on our side and on the vendor side. Absorb provides a series of well-made self-training modules to go through, which complemented the training provided by the implementation project manager. Compared to other LMS, the platform itself is easy to use while providing a good breadth of features for our use. It's a mature product, with a solid backend. We did not experience any performance issues or security concerns. Look and feel customization is relatively basic. The interface is also quite rigid: for example, thumbnails or banners must have precise dimensions, otherwise images are stretched. Because of that it requires a lot of efforts, trials and errors, if you want to have a visual experience distinct from the Absorb default. The main shortcoming we experienced is that some common workflows could be streamlined. They can involve a lot of clicks, which is irritating when you're repeating the same workflow several times in a row. Keyboard shortcuts could be introduced to facilitate some operations, which would alleviate this. Pros Easy to use Solid onboarding training for admins Provides content hosting Supports SCORM and xAPI (Tin Can) Supports Instructor Led Classes Zoom integration BambooHR integration Salesforce integration Overall mature platform Great customer support Cons Look and feel customization lacks flexibility Some workflows could be streamlined, especially for course management No actual course authoring functionality: users need to import learning objects created with external tools, such as 3rd party eLearning authoring tools. This is fine for our needs, but it would add flexibility if there was at least some content authoring functionalities. Alternatives considered [Skillsoft](https://www.capterra.com/p/291/Skillsoft/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Absorb LMS The intersection of ease of use, features, customer service and costs of Absorb was superior to all other alternatives we considered. Some were superior in terms features but were too expensive for our needs. Some were less expensive but the customer service was a concern. Some were not as user-friendly. It all came down to that equation: ease of use + features + services + costs. Absorb LMS hit the sweet spot for us. Review Source RN Ralph N. Trainer Gambling & Casinos Used the software for: 2+ years ### "Our experience with Absorb" January 18, 2024 5.0 Every Absorb employee we have dealt with has been knowledgeable. and responsive with effective solutions for issues we needed guidance about. They make sure the issue is resolved. Pros The Absorb products have a lot of capability and can be configured appropriately for our particular business needs. Absorb implementation was accomplished in less time that some other employee-based systems we have in place. The Absorb platform has never had a performance issue that affected our business. Cons While there is plenty of report capability designed into the product it would be nice to have the capability expanded to allow for more ad hoc reporting. Reason for choosing Absorb LMS Visually more appealing, easier to setup, easier for users, and reasonable cost. Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Moodle is difficult to administer. Support from them is necessary even for some simple administrative and report issue. Users also had issues as well. Review Source JL Joseph L. ELearning Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Would continue to use Absorb" September 25, 2025 5.0 Pros The customer support is great. they have a 24/7 phoneline and that saved me so many times. I like that they always have new features Cons the cost, but then it is out of my control so it is not really a con. there are also something that you can't change in the interface. Review Source KW Keith W. Clinical Project Manager I Hospital & Health Care Used the software for: 2+ years ### "Absorb Review - An ID Experience " March 5, 2025 4.0 I like using Absorb because it allows me to create informed and detailed courses within my department. I'm also able to analyze metrics for users in selected courses. Pros I can create courses and develop links to resources on the learner experience page. Cons Limited customization of resources when I upload these in the global resources section. Review Source EE Esther E. Program Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Absorb LMS, easy to access and use." September 24, 2025 5.0 Using Absorb has been good. The user interface is beautiful and our learners find it so easy to use and navigate through the LMS. Pros Absorb LMS is easy to use and navigate. Creating courses using Absorb Create has reduced the overall time. Cons Absorb Create team is not as easy to reach directly like the Absorb support team. It will be good if Absorb Create team can reached via phone. Review Source Melissa K. LMS Administrator Industrial Automation Used the software for: 2+ years ### "Absorb LMS is overall good, but has areas for improvement" October 14, 2024 4.0 Good for mid-size business internal training, but not if you use both internal & external trainings. Trial is a bit minimal at 10 days as it's hard to really load and test the systems full functionality in that small amount of time. 30 days would be a great update. Pros top notch customer service, intuitive interface and integrates well with other systems Cons system is very clunky for administrators and qlitchy apps. The cost is high for support beyond basics and it's hard to get queries and issues resolved in a timely manner. Review Source KS Kim S. Director Primary/Secondary Education Used the software for: Less than 6 months ### "Amazing Support" March 15, 2025 5.0 \[sensitive content hidden\] is an amazing support, nithing is ever too much trouble, this was totally new to us and he was more than happy to work through with us frkm the basics. Pros Communication and support has been amazing, with never doing anything like this before, the team have been more than happy to guide us through the basics. The system is easy to use and allows us to track all areas of our staff training. Cons The AI course creation Tools can be limted but I am sure this will develop quickly. Review Source SB Sarah B. Learning and Development Manager Government Relations Used the software for: 6-12 months ### "Initative platform and great customer focused team" June 27, 2024 5.0 The LMS allows us to uplift our capability to encourage a modern and user friendly experience. From implementation and roll out the process has been fairly smooth and the team have been really helpful to ensure we are making the most of the system. Our support team in Australia has been prompt and guiding in answering any queries and ensuring we use our system in the best way possible. Pros The platform is intuitive and fairly easy to navigate. The help guides are useful and if further detail is required, the support team are always on hand for guidance. Cons A little more work around the dynamic targeting of user groups would be great. Reason for choosing Absorb LMS Various reasons such as usability, functionality and costing. Review Source DS Danielle S. Senior Corporate Trainer Insurance Used the software for: 2+ years ### "No Regrets" November 2, 2022 4.0 Absorb has allowed us to provide customized learning experiences for our employees, and we were also able to incorporate additional professional development course libraries to expand learning opportunities. Pros We chose Absorb as our first Learning Management System. The design isn’t too complex, which made it easier to transition previously manual instruction to online learning. It is intuitive enough that we can allow non-trainers to create content without needing to be system experts. While we were not initially satisfied with Absorb’s customer service, within the last year (2022), they have become extremely responsive to all requests for assistance and also invite feedback and recommendations for improvement. Cons Sometimes the system design has what seems like obvious gaps or things that don’t work as smoothly as we would prefer for learning management. We would also like to see much more effort in the user experience to allow better filtering and course organization. Review Source VR Verified Reviewer HR Manager Construction Used the software for: 6-12 months ### "Great Software, Suffers terribly from its customer service." November 15, 2020 3.0 I rushed into this purchase a little and didnt investigate the level of support that would be offered. In hindsight this would have been a game changer for me as I would have went elsewhere. The software is good, though it doesnt manage blended learning easily which is frustrating. Customer Support is absolutely non existent. Pros Good User Interface, Good Course Management. Good sync with BambooHR on most things. Good Learner interface. Good Customisation options. Cons Difficult to manage blended learning. Some factors in course management could use improvements. (Managing assessments) Cannot see how many absences from courses that users have. Some issues with how it syncs with Bamboo(overwriting course information) Customer Support is non existent. 10+ days to resolve any issues. Most issues I have to try and resolve myself by resetting and that causes me other issue. Can sometimes be 'buggy' and will introduce random bugs which can be time consuming to fix and result in me resetting the system sync. Reason for choosing Absorb LMS A mistaken belief that Absorb would offer everything I needed, whilst I fell for the streamlined sales patter. I asked several questions during the sales chat that were all answered positively. 'Oh yes we can do that that', 'I shouldnt think that will be a problem' etc.. then when the software is installed already, I discover these things arent possible. Review Source VR Verified Reviewer Manager Training Operations Farming Used the software for: 6-12 months ### "Absorb, the flexible, powerful yet easy to use LMS!" February 16, 2021 5.0 We use the LMS for the management of both internal and external training. It has been uneventful in the setup and management for both organizations. We have observed a few lacking capabilities in out of the box reporting to be able to report on these programs in a holistic way. However, with their APIs and direct database connections we have succeeded. While system availability and performance has been stellar, we have experienced some delays in customer support addressing our needs. They do respond, at the moment it is just taking a little longer than expected. While migrating to their system can be quite busy and a little laboring, the process was easy to follow and not too problematic for us. Our users have commented upon their migration as quite refreshing with the newer interface, layout and feel. Our overall experience has been good and we are looking forward to the new capabilities and features Absorb is continually to invest in. Happy & Productive Learning! Pros Ease of use, no matter a user or administrator. Quick and responsive page loading, and simply ability to export data reports. Advance API and direct database access capability for growth and in-depth training program management and reporting. Customizable interface and deployment options with integration to other content provider libraries. Simple enrollment & curriculum rule writing and deployment. Cons Some difficulties in the management and deployment of blended learning within these challenging COVID times. Would like to see more out of the box higher level training program reports for a department, group, or training center. Could use some more options for defining departments, roles and user privilege's within the system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.