# NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NAPA TRACS the right Auto Repair solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61551/NAPA-TRACS/reviews --- NAPA TRACS 4.2 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of NAPA TRACS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need.“ January 26, 2026 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service“ November 7, 2025 AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design.“ April 23, 2026 AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable.“ April 23, 2026 BL Brooks L MechanicMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.“ April 14, 2026 JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “It also seems to be a really big app that make my computer slow at times“ January 26, 2026 BM Brandon M Associate ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle.“ August 15, 2024 ST Starre T AssistantAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Very slow response time.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mons L. Owner Used the software for: 1-2 years ### "Great data tracking, and point of sale program" March 29, 2018 4.0 Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs. Pros I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great. Cons Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted. Review Source BM Brandon M. Associate Manager Automotive Used the software for: 6-12 months ### "Benefits of NAPA TRACS" August 15, 2024 5.0 I really like . Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing. Pros Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle. Cons Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing NAPA TRACS When i visited the websites, it looked like AutoLeap was more concerned with dissuading people from using than they were about meeting our needs. NAPA TRACS clearly showed how they could help us from the beginning. Review Source AC Amy C. MGR Automotive Used the software for: 2+ years ### "Mixed" May 26, 2022 3.0 We have used TRACS since it was DOS based. We have seen a lot of bad features come and go, as well as the good. It is easy to use for the most part but can be a little daunting for a service writer in a hurry. Pros Inventory management is very useful and easy to use. We love that Repair Link and ProDemand links are now part of the screen. Being able to undo an invoice is a great add as well. Calling TRACS Support is always a great experience. Some of them even call back to make sure you're getting along ok! Cons Repair orders and invoicing needs a lot of work. If you have more than five items in your repair order, good luck maneuvering around. Switching over to the profitability screen or technician screen gives you a much easier view. However, they have taken away the ability to drag items around in these screens. There are also way too many columns in each of these two screens. Please bring back spell check! Review Source sG shelley G. Office Manager Automotive Used the software for: 2+ years ### "Awesome Software" May 26, 2022 5.0 I really enjoy the ease of use with the program. Pros My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them. Cons The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature. Reason for choosing NAPA TRACS Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me. Review Source CS Chelene S. Happy with Napa Tracs Automotive Used the software for: 2+ years ### "Happy with Napa Tracs" June 1, 2022 5.0 Wonderful Pros I like the conveinence the service, and the simplicity of it! Cons Not ideal to what is being used now. makes more sense Reason for choosing NAPA TRACS The way they take care of their customer from the napa store to to corporate. The family environment it brings to my already family-owned business. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Convenience of looking up parts and reports difference with parts and labor so much cannot get it all done. Review Source MC Missy C. Owner Automotive Used the software for: Less than 6 months ### "Love Napa Tracs and the support behind their product is amazing! " June 6, 2022 4.0 My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and ! Pros It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, \[SENSITIVE CONTENT\]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to ! Cons I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly! Reason for choosing NAPA TRACS The service, support and access to the National Trainer on a DAILY basis who can help you navigate any issue and work to customize specifically to your shop. No one else offers the support they have! We are able to search all parts stores for availability on one screen. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I am a Napa Gold certified shop. I was introduced to TRACS and have not looked back since! Review Source jO joshua O. store manager Automotive Used the software for: 6-12 months ### "a must have! " July 13, 2025 5.0 excellent. It pays for itself with the accounting function and time savings. time is money as they say. Pros that i can use it on a mobile device as opposed to being glued to a desktop. that alone makes it convenient and flexible to work with. the cost is pretty low too. essentially unliimited users and it streamlines almost every function for the parts department. i couldnt imagine the old days before this level of instant tracking and accountability Cons i didn't like that there was no free trial, at first anyway. but even if there was I still would've ended up paying for it. Review Source TV TODD V. owner Automotive Used the software for: 2+ years ### "Napa Tracs" January 13, 2025 5.0 over all I like the program............. Pros I like how easy the program is to use... Cons The only cons. are the pricing of the addons Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) price................................... Review Source AL Alejandro L. Fleet Manager Construction Used the software for: 1-2 years ### "TRACS DOES IT ALL!!!" January 21, 2025 4.0 It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all. Pros Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment. Cons Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business. Review Source Luis G. Manager Automotive Used the software for: 2+ years ### "stuck in the past" June 3, 2022 4.0 it works great for what is needed from it but new innovations would be nice Pros the program is user friendly easy to use and quick to learn Cons the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process. Reason for choosing NAPA TRACS was already the system in use Review Source jL judith L. office manager Automotive Used the software for: 6-12 months ### "fast and easy" March 19, 2025 5.0 really good, convenient and fast response. Pros all questions and concerns are responded quickly Cons the cost sometimes is higher than competitors Alternatives considered [O'Reilly Learning Platform](https://www.capterra.com/p/184838/O-Reilly-Learning-Platform/) Reason for choosing NAPA TRACS price and fast response, some times delivery Review Source BO Bryanna O. Office Manager Environmental Services Used the software for: 6-12 months ### "NAPA TRACS Review" August 29, 2024 5.0 So far, so good. is great for managing equipment. Pros Helps our company maximize efficiency to grow our business. Cons There is nothing that comes to my mind that I dislike anything about . Review Source VR Verified Reviewer Office Manager Automotive Used the software for: 2+ years ### "This is the only autoshop mgmt software we've used; so for what it's worth, I do recommend it" May 24, 2022 4.0 Pros We are a growing company and Tracs has helped us with our growing pains. We've been using Tracs for just over 3 years and there are many features we haven't utilized yet, but are looking forward to using. One of my favorite features is the subestimate. You can create as many as you need under one work order and using ProDemand estimating makes it easy for even office staff to create estimates. Cons When you accept partial payment on an invoice, it prints the payment type and amount on the invoice, but it also prints PAID in bold letters next to the total. There is no balance printed. There is no ability to apply bulk payments to individual invoices without going into each invoice and accepting payment. Also, I wish there was something in the Customer Account Summary that indicated which invoices were paid and which are outstanding. The statement seems to only apply it to the oldest invoice, even if you apply it within the invoice instead a bulk payment. RepairLink doesn't support Heavy Duty through Tracs. Alternatives considered [AutoTraker](https://www.capterra.com/p/12730/AutoTraker-Plus/) Reason for choosing NAPA TRACS We became a NAPA Autocare, Review Source JP Jeffrey P. SERVICE WRITER Automotive Used the software for: 1-2 years ### "Is a good program. It could be a lot better." June 2, 2022 4.0 For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block is a list of issues that were noticed and some ideas that could make the system more user friendly. Pros The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read. Cons Shows another workstation in WO when they are not Unable to edit Part number Shows zero communication to order (1 on RO, 0 on PO; none in stock) If unsaved "New" RO is Open, will Default to that one when trying to start another New RO Anytime a RO is started, it should generate an appointment block Under "Appointments" tab, allow limiting to a single day. Receive all open PO’s at once Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up Put key tag number box in appointment window An option to not print “repair notes” on job ticket Merging vehicles sometimes erases the history of vehicle moved Better highlighting of which Sub-Est is open When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order) Canceling a RO should delete the appointment When adjusting price, amount does not highlight. Needs more info when VIN decoding (is it 4X4 for example) Automatically save and close a RO after \_\_ (20?) minutes of inactivity. Show how the backup is progressing A real nice addition, be able to highlight text At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all updates to a RO to be lost. Reason for choosing NAPA TRACS TRACS was offered to this business back in 1989 (Unix?) and was the only real system of its time. This business has used , for the most part, since the beginning. Review Source SM Steven M. General Manager Automotive Used the software for: 2+ years ### "Best Repair Shop Software Available" May 24, 2022 5.0 Tracs has increased our average repair order, helped us increase our productivity, helped us be more profitable on both parts and labor and helped us retain our customer base. Pros Multi location software we have 14 locations; recommended services; service history; easy of creating multiple estimates; available reports to analyze business; inventory control; being able to separate types of sales, batteries, tires, oil, labor, parts, towing, etc.; electronic ordering of parts; windows based for ease of learning Cons I am had pressed to write anything about what I dislike there is very little. The only thing I can say is Tracs has lost invoices but I am not 100% sure it is the software's fault most likely internet interruption issues from client to server. Reason for choosing NAPA TRACS Performance, all the features and cost. No other software came close to providing the total package. We have used Tracs over 20 years they have continually improved it over the years to make it the finest software available. Review Source JS Jennifer S. Owner Automotive Used the software for: 2+ years ### "Napa Tracs liking it" June 1, 2022 4.0 Overall I’m really happy with Pros Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement. Cons Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step Reason for choosing NAPA TRACS Since we are on Napa auto care Center they integration is easier to work with Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Napa invoicing Review Source MV Michael V. Office Manager Automotive Used the software for: 2+ years ### "Why does a review need a title?" June 2, 2022 4.0 Pros I have never used another shop management system before TRACS, the update from TRACS Legacy to TRACS Enterprise went well overall. I had more headaches updating our 3rd party integrated services than the TRACS update itself. New schedule view is great. Cons Why was the in program browser build on Internet Explorer instead of Edge, Chrome, or Firefox? With IE any time the browser hangs it freezes the whole program. Auto linking of Tech-Bay, or allowing the schedule to view by tech instead of by bay. Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order. Review Source LY Lamar Y. owner Retail Used the software for: 2+ years ### "Dunno" June 7, 2022 4.0 Pros 85% good 85% good 85 % good 85 percent good Cons Cons for software, I had two locations so when I go to invoice someone and accept payment it automatically fills in the blank on how much they should pay. however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely screwed me out of money when one of my employee's accept a payment and they don't accept the right amount. because of a software glitch. Review Source DB Dominic B. owner Automotive Used the software for: 2+ years ### "good product" August 17, 2023 5.0 very good and support is helpful when needed Pros all of the integrations with 360 payments and autovitals etc Cons sometimes when running updates it loses things and i have to call support to get them back Switched from [InvoMax](https://www.capterra.com/p/265410/InvoMax/) needed better records Review Source DP Daniel P. Owner Automotive Used the software for: 2+ years ### "Awesome shop management system. " May 24, 2022 5.0 Pros The ability to import parts from vendors other then Napa including Dealers is a great feature. Having all of my pervious repair order in one place that is easy to search is also great. Cons I would like the see the ability to set an item as bulk to save time on inventory. When I order bulk oil from Napa I have to order outside of tracs then manually enter the quantity. If I order the oil through tracs it will show that the bulk item's part number has 1 on hand with a total price for say 55 gallons. If you enter that number on a customer repair order it will sell them all 55 gallons when they only need 5-6 quart. I would be nice to tell the software that such and such a part number is a bulk item and to sell it by the quart and have the software calculate the price per quart from the total. Reason for choosing NAPA TRACS I got a better price being an Napa Auto Care Member Review Source SL Shawn L. General Manager Automotive Used the software for: 2+ years ### "Great product for your shop" May 24, 2022 4.0 Pros Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better Cons Accounting is not user friendl by any means. Reason for choosing NAPA TRACS We are a Napa Auto Care Gold shop and we get Tracs for free. The integration was better than Mitchell at the time. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) integration Review Source LB Lon B. OWNER Automotive Used the software for: 2+ years ### "Is there a good software program for the money." June 13, 2022 2.0 Its good record keeping. Not bad at making repair orders. Not worth the money. Pros Making repair orders and putting NAPA parts and pricing right into the order. Cons Price. There is so much in this software but NAPA representative's have no training on the product. Reason for choosing NAPA TRACS I became a NAPA Auto Care Center Review Source VG Vicki G. Manager Automotive Used the software for: 2+ years ### "19+ Year end User" May 24, 2022 5.0 Pros The product is easy to use and navigate! We have been using TRACS for 19+ years. Upgrades are essential and scheduling was the best implementation. Cons Quickbooks implementation could be easier Reason for choosing NAPA TRACS Pricing, ease of use and access to Mitchell Review Source RS Randal S. Owner Automotive Used the software for: 6-12 months ### "Good product for the money" May 24, 2022 4.0 Overall Tracs has been working out well for us as a new business with much learning still to do. Pros Cost. Tracs offers many features at an affordable price point. Cons Lacking CRM features. Some things are clunky and the program runs slow and get stuck occasionally. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS Cost vs features Review Source GS Gary S. Owner Automotive Used the software for: 2+ years ### "Tracs" June 3, 2022 5.0 Tracs has been wonderful to work with Pros Ease of use and integration into our workflow Cons There have been changes implemented that seem designer friendly and not user friendly Reason for choosing NAPA TRACS We are a Napa Autocare customer and it we offered to us as part of our package. It makes ordering parts easy and helped to streamline our counter experience. Review Source