# NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NAPA TRACS the right Auto Repair solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61551/NAPA-TRACS/reviews --- NAPA TRACS 4.2 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of NAPA TRACS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need.“ January 26, 2026 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service“ November 7, 2025 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “I like how the accounts payable is set up and the payment process works.“ November 7, 2025 JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “It also seems to be a really big app that make my computer slow at times“ January 26, 2026 BL Brooks L MechanicMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.“ April 14, 2026 ST Starre T AssistantAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Very slow response time.“ April 13, 2026 BM Brandon M Associate ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle.“ August 15, 2024 AL Alejandro L Fleet ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It gets a bit expensive for our small business.“ January 21, 2025 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mons L. Owner Used the software for: 1-2 years ### "Great data tracking, and point of sale program" March 29, 2018 4.0 Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs. Pros I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great. Cons Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted. Review Source BM Brandon M. Associate Manager Automotive Used the software for: 6-12 months ### "Benefits of NAPA TRACS" August 15, 2024 5.0 I really like Napa TRACS. Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing. Pros Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle. Cons Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing NAPA TRACS When i visited the websites, it looked like AutoLeap was more concerned with dissuading people from using NAPA TRACS than they were about meeting our needs. NAPA TRACS clearly showed how they could help us from the beginning. Review Source AC Amy C. MGR Automotive Used the software for: 2+ years ### "Mixed" May 26, 2022 3.0 We have used TRACS since it was DOS based. We have seen a lot of bad features come and go, as well as the good. It is easy to use for the most part but can be a little daunting for a service writer in a hurry. Pros Inventory management is very useful and easy to use. We love that Repair Link and ProDemand links are now part of the screen. Being able to undo an invoice is a great add as well. Calling TRACS Support is always a great experience. Some of them even call back to make sure you're getting along ok! Cons Repair orders and invoicing needs a lot of work. If you have more than five items in your repair order, good luck maneuvering around. Switching over to the profitability screen or technician screen gives you a much easier view. However, they have taken away the ability to drag items around in these screens. There are also way too many columns in each of these two screens. Please bring back spell check! Review Source sG shelley G. Office Manager Automotive Used the software for: 2+ years ### "Awesome Software" May 26, 2022 5.0 I really enjoy the ease of use with the program. Pros My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them. Cons The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature. Reason for choosing NAPA TRACS Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me. Review Source CS Chelene S. Happy with Napa Tracs Automotive Used the software for: 2+ years ### "Happy with Napa Tracs" June 1, 2022 5.0 Wonderful Pros I like the conveinence the service, and the simplicity of it! Cons Not ideal to what is being used now. Napa Tracs makes more sense Reason for choosing NAPA TRACS The way they take care of their customer from the napa store to napa tracs to corporate. The family environment it brings to my already family-owned business. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Convenience of looking up parts and reports difference with parts and labor so much cannot get it all done. Review Source MC Missy C. Owner Automotive Used the software for: Less than 6 months ### "Love Napa Tracs and the support behind their product is amazing! " June 6, 2022 4.0 My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS! Pros It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, \[SENSITIVE CONTENT\]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS! Cons I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly! Reason for choosing NAPA TRACS The service, support and access to the National Trainer on a DAILY basis who can help you navigate any issue and work to customize specifically to your shop. No one else offers the support they have! We are able to search all parts stores for availability on one screen. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I am a Napa Gold certified shop. I was introduced to TRACS and have not looked back since! Review Source DM Darlene M. Administrative assistant Automotive Used the software for: Less than 6 months ### "Upgrade" June 1, 2022 4.0 I like the system but the service techs don't like the invoicing process as well because we really don't have canned jobs. So if there is something has to be done and you know stuff goes with it . It does not add you have to search for it. Pros I like a lot of the future possibilities. Cons tracking the history is a different process. Reason for choosing NAPA TRACS Pricing and more possibilities. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) It is still associated with Mitchell but is cheaper and has more possibilities. Review Source ML Mark L. owner Automotive Used the software for: 2+ years ### "Be careful" July 13, 2019 4.0 The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying Pros works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on Cons For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system Review Source TJ Tara J. Maintenance Shop Admin Construction Used the software for: 6-12 months ### "Training is Required" February 4, 2025 4.0 Once you figure out the system and know how to find parts with partial part numbers or by a single word description it was much easier to use. Pros A simple screen layout makes it easy to navigate through the system to access information. Cons It is very hard to search unless you know the exact part number or unit number. It is very important to change the search options to match what is being entered, like the fleet number instead of invoice number. Review Source Luis G. Manager Automotive Used the software for: 2+ years ### "stuck in the past" June 3, 2022 4.0 it works great for what is needed from it but new innovations would be nice Pros the program is user friendly easy to use and quick to learn Cons the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process. Reason for choosing NAPA TRACS was already the system in use Review Source AM Aram M. Owner Automotive Used the software for: 2+ years ### "Great selection of parts for cars" September 3, 2024 4.0 Overall great experience to get parts as needed. Pros I like the fact that they have a great selection of parts. Cons Sometimes inventory and delivery can be an issue. Review Source RD Rasika D. Propriter Consumer Services Used the software for: 6-12 months ### "Administrator" July 27, 2024 4.0 Pros Very useful Auto Shop Management System. and It is up to date. Cons Not reply to customers E-mails. lack of customer feedback. Review Source ML Mitchell L. school bus driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "napa great products" June 15, 2024 5.0 Pros napa is affordable and parts last so you get your money worth and its nice app helps keep me info Cons not really anything app gives me no problems works great Review Source AS Amy S. Manager Automotive Used the software for: 2+ years ### "Love Napa Tracs " May 25, 2022 4.0 Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best. Pros Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech. Cons I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info. Reason for choosing NAPA TRACS We are napa car care, the owners love for Napa goes back to his Father working as a Napa Salesmen Review Source MB Marisa B. Service Advisor Automotive Used the software for: 2+ years ### "Highly Recommend" April 25, 2022 5.0 We have been using them for a long time and they are constantly updating and keeping up with the times. The support is great and have always been able to help me with whatever I need. Pros It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc. Cons I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here. Review Source CP Charlie P. Shop Owner Automotive Used the software for: 6-12 months ### "Workhorse Software with a broad range" August 28, 2021 4.0 Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and after a ton of problems with catalog integration in a major cloud based competitor we switched to Tracs Enterprise. We have Integrated AutoVitals with text to pay features and did not miss a step. Pros As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well. Cons I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications. We would also prefer to have more control over the appearance of invoices and estimates to create an updated look. Review Source KG Krystle G. Office Mgr Automotive Used the software for: 2+ years ### "User Friendly Software" June 1, 2022 4.0 We have been using Tracs for a few years now and there are additions/changes that need to be implemented, however we have been able to make it work for our business. We would like to see improvements made to the accounting/reporting side of things in the future. Pros The software for the most part is very user friendly for people of all skill levels. Cons There could be improvements on the back end of things as for reporting and some additional key accounting pieces that should be in place. Definitely geared towards a Mechanical type of business versus an Auto Restoration business that does both mechanical and auto body repairs. Review Source JE Josh E. Service writer Automotive Used the software for: 2+ years ### "Worth the money for a simple automotive management system " September 29, 2023 5.0 Overall the product was very easy to use and user friendly. Would recommend Pros The simplest and easiest to see and understand estimating software I found Cons I feel like they are a little behind on technology and I have to have an additional program to do everything I would like such as DVIs. Review Source DB Dominic B. owner Automotive Used the software for: 2+ years ### "good product" August 17, 2023 5.0 very good and support is helpful when needed Pros all of the integrations with 360 payments and autovitals etc Cons sometimes when running updates it loses things and i have to call support to get them back Switched from [InvoMax](https://www.capterra.com/p/265410/InvoMax/) needed better records Review Source DP Daniel P. Owner Automotive Used the software for: 2+ years ### "Awesome shop management system. " May 24, 2022 5.0 Pros The ability to import parts from vendors other then Napa including Dealers is a great feature. Having all of my pervious repair order in one place that is easy to search is also great. Cons I would like the see the ability to set an item as bulk to save time on inventory. When I order bulk oil from Napa I have to order outside of tracs then manually enter the quantity. If I order the oil through tracs it will show that the bulk item's part number has 1 on hand with a total price for say 55 gallons. If you enter that number on a customer repair order it will sell them all 55 gallons when they only need 5-6 quart. I would be nice to tell the software that such and such a part number is a bulk item and to sell it by the quart and have the software calculate the price per quart from the total. Reason for choosing NAPA TRACS I got a better price being an Napa Auto Care Member Review Source SL Shawn L. General Manager Automotive Used the software for: 2+ years ### "Great product for your shop" May 24, 2022 4.0 Pros Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better Cons Accounting is not user friendl by any means. Reason for choosing NAPA TRACS We are a Napa Auto Care Gold shop and we get Tracs for free. The integration was better than Mitchell at the time. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) integration Review Source LB Lon B. OWNER Automotive Used the software for: 2+ years ### "Is there a good software program for the money." June 13, 2022 2.0 Its good record keeping. Not bad at making repair orders. Not worth the money. Pros Making repair orders and putting NAPA parts and pricing right into the order. Cons Price. There is so much in this software but NAPA representative's have no training on the product. Reason for choosing NAPA TRACS I became a NAPA Auto Care Center Review Source VG Vicki G. Manager Automotive Used the software for: 2+ years ### "19+ Year end User" May 24, 2022 5.0 Pros The product is easy to use and navigate! We have been using TRACS for 19+ years. Upgrades are essential and scheduling was the best implementation. Cons Quickbooks implementation could be easier Reason for choosing NAPA TRACS Pricing, ease of use and access to Mitchell Review Source RS Randal S. Owner Automotive Used the software for: 6-12 months ### "Good product for the money" May 24, 2022 4.0 Overall Tracs has been working out well for us as a new business with much learning still to do. Pros Cost. Tracs offers many features at an affordable price point. Cons Lacking CRM features. Some things are clunky and the program runs slow and get stuck occasionally. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS Cost vs features Review Source GS Gary S. Owner Automotive Used the software for: 2+ years ### "Tracs" June 3, 2022 5.0 Tracs has been wonderful to work with Pros Ease of use and integration into our workflow Cons There have been changes implemented that seem designer friendly and not user friendly Reason for choosing NAPA TRACS We are a Napa Autocare customer and it we offered to us as part of our package. It makes ordering parts easy and helped to streamline our counter experience. Review Source