# NAPA TRACS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NAPA TRACS Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more.

Source: https://www.capterra.com/p/61551/NAPA-TRACS

---

# 

 NAPA TRACS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

NAPA TRACS

## What is NAPA TRACS?

NAPA TRACS is a comprehensive shop management solution designed with strategic features to empower and grow your business. The shop management software designed to help automotive businesses. Key features include industry-leading inventory management, which maximizes investment and minimizes expenses through advanced tracking and control. The system integrates with multiple vendor catalogs for easy parts ordering.

## What is NAPA TRACS used for?

[Auto Repair](https://www.capterra.com/auto-repair-software/)

Overall rating

Based on 260 user reviews

Reviews sentiment

Positive

81%

Neutral

13%

Negative

6%

Starting price

$109

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## NAPA TRACS alternatives

Highest Rated

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting price

$59.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/)

Starting price

$249.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/)

## Who uses NAPA TRACS?

Based on Capterra reviews from the past 4 years

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.2 (180)

60.00% of 180 reviewers that rated this feature as important or highly important

You can efficiently invoice, track payments, and integrate with 360 Payments and QuickBooks. Reviewers appreciate its ease of use and clarity, but some mention slow performance, limited customization, and difficulties with partial payments or complex billing needs.

VIN Lookup

4.4 (172)

53.49% of 172 reviewers that rated this feature as important or highly important

It gives you a fast, accurate way to identify vehicles and order correct parts by decoding VINs. Users think it saves time, reduces errors, and integrates with Mitchell and ProDemand, but some report issues with heavy trucks, occasional decoding errors, and limited daily scan capacity.

Service History

4.3 (163)

57.67% of 163 reviewers that rated this feature as important or highly important

With this capability, you can easily access detailed records of past repairs, parts used, and warranty information. Reviewers indicate it’s user-friendly, saves time when answering customer questions, and helps track maintenance, though some wish for easier navigation and better visibility.

Work Order Management

4.2 (159)

46.54% of 159 reviewers that rated this feature as important or highly important

NAPA TRACS offers an organized way to track, create, and manage work orders, keeping workflow smooth. Some reviewers find it easy to use and efficient for organizing jobs, but others want more customization and report occasional issues with lost or hard-to-find tickets.

Quotes/Estimates

4.3 (158)

47.47% of 158 reviewers that rated this feature as important or highly important

NAPA TRACS helps you quickly create, save, and update estimates, making it easy to reference or convert them to work orders. Reviewers appreciate the time savings, seamless transfer to invoices, and integration with parts catalogs, though some mention building estimates can be time-consuming.

Labor Rates

4.4 (147)

46.94% of 147 reviewers that rated this feature as important or highly important

Track, manage, and standardize customer rates for services performed by technicians

NAPA TRACS 39 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

You can efficiently invoice, track payments, and integrate with 360 Payments and QuickBooks. Reviewers appreciate its ease of use and clarity, but some mention slow performance, limited customization, and difficulties with partial payments or complex billing needs.

Communicate using direct chat or messages within the system

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Import and export data to and from software applications

Digitally sign online documents

Assign working shifts or tasks to employees based on their availability

Estimate expected cost based on various factors before a project begins

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and manage inventory levels to maintain proper supply

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Report on the allocation and distribution of labor costs across projects

Track, manage, and standardize customer rates for services performed by technicians

Schedule predetermined or ad hoc maintenance services and labor requests

Manage and support multiple locations

Manage and track customer orders for goods, investments, or any other purchases

Track parts inventory levels and manage re-stocking

Accept and process customer payments for products or services using hardware and software

Arrange tasks based on the level of priority or urgency

Reporting on how each user, task or process has advanced since its initiation

Create, send, and track purchase orders and their statuses

NAPA TRACS helps you quickly create, save, and update estimates, making it easy to reference or convert them to work orders. Reviewers appreciate the time savings, seamless transfer to invoices, and integration with parts catalogs, though some mention building estimates can be time-consuming.

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

With this capability, you can easily access detailed records of past repairs, parts used, and warranty information. Reviewers indicate it’s user-friendly, saves time when answering customer questions, and helps track maintenance, though some wish for easier navigation and better visibility.

Set up connections to third-party platforms to improve business processes

Measure and track time including hours worked and paid time off (PTO)

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allows fleets and service businesses to track information about their vehicles.

It gives you a fast, accurate way to identify vehicles and order correct parts by decoding VINs. Users think it saves time, reduces errors, and integrates with Mitchell and ProDemand, but some report issues with heavy trucks, occasional decoding errors, and limited daily scan capacity.

NAPA TRACS offers an organized way to track, create, and manage work orders, keeping workflow smooth. Some reviewers find it easy to use and efficient for organizing jobs, but others want more customization and report occasional issues with lost or hard-to-find tickets.

Create, design and manage workflows for repetitive tasks

Features

4.1 (257)

4.1

Based on 257 reviews

## Pricing

Value for money

4.2 (239)

[View pricing plan details](https://www.capterra.com/p/61551/NAPA-TRACS/pricing/)

Silver

$109.00

Flat Rate,Per Month

It includes:

-   Unlimited Estimates & Invoices
-   Electronic Parts Ordering
-   Parts Tech Integrated Ordering
-   Mitchell 1 Flat Rate Labor Guide
-   Calendars & Appointments
-   Canned Jobs & Sub Estimates
-   Inventory Management
-   VIN Scanning
-   Reporting

Gold

$219.00

Flat Rate,Per Month

It includes:

-   M1 ProDemand Repair Information
-   Integrated Time Clock
-   Integrated Email System
-   Integrated Email Marketing
-   Cash Drawer
-   Advanced Reporting
-   Technician Productivity
-   Fluid Capacitates, Service Bulletins, Specs
-   Free Learning Management System

Gold Plus

$249.00

Flat Rate,Per Month

It includes:

-   Dashboards
-   Two Way Texting
-   TEXTING
-   TRACSFLO
-   M1 ProDemand Repair Information
-   Cash Drawer
-   Technician Productivity
-   Parts Tech Integrated Ordering
-   free learning mangement system
-   Mitchell 1 Flat Rate Labor Guide
-   VIN Scanning
-   Fluid Capacitates, Service Bulletins, Specs
-   and more
-   unlimited texting

Value for money

4.2 (239)

4.2

Based on 239 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[

PartsTech](https://www.capterra.com/p/231766/PartsTech/)[

AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[

AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[

360 Payments](https://www.capterra.com/p/177326/360-Payments/)[

TireConnect](https://www.capterra.com/p/171208/TireConnect/)[

Back Office Suite](https://www.capterra.com/p/74951/Back-Office-Suite/)

## Support, customer service and training options

Customer Service

4.4 (244)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (244)

4.4

Based on 244 reviews

## User reviews

Overall rating

4.2

Based on 260 reviews

Filter by rating

5(128)

4(82)

3(34)

2(8)

1(8)

Mentioned topic

Sorted by most recent

BL

Brooks L.

Mechanic

Mechanical or Industrial Engineering

### "DONT WASTE UR TIME ANYWHERE ELSE!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2026

Excellent! I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.

Pros

The order, repair and estimate management was top TIER at NAPA TRACS! Software was so easy to use and took no time to find what I needed which was excellent value for my money. I didn’t have to reach out to customer support, they actually contacted me to see that I was set and if I needed anything. Excellent business management and security!

Cons

I truly had no issues or dislikes whatsoever. My favorite place! It’s my go to everytime now! And I always recommend to anyone I know.

Switched from

[WarehouseOS](https://www.capterra.com/p/134082/WarehouseOS/)

Heard good things about Napa Tracs and was blown away by the quality when I tried it out

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Starre T.

Assistant

Automotive

### "Nappa here we go"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 13, 2026

Not bad. If it was faster it would be more effective in day to day . Very strong day to day tool tho.

Pros

The speed to look up ordering, and inventory management. Good for tracking the vins and labor time and repair

Cons

Very slow response time. Laggs to much it can be expensive for the smaller companies does not go with non nappa

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2026

Thank you for your response. Product speed can be affected by several things. Speed of your internet provider and your hardware specs. Network speed in the shop (Wireless) etc.

JP

Jesse P.

Na

Automotive

### "The Best Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 26, 2026

Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips.

Pros

Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup

Cons

At times it can seem make me feel frustrated when the system lags or it glitches & crashes. It also seems to be a really big app that make my computer slow at times

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Taylor W.

Accounting

Automotive

### "Watkins Truck & Trailer "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 7, 2025

Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology

Pros

Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information

Cons

We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service

Alternatives considered

[Fullbay](https://www.capterra.com/p/170876/Fullbay/)

Reasons for choosing NAPA TRACS

We use Napa Tracs because we are a Napa Auto Parts dealer and auto shop

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jazzmine S.

Sales lead

Accounting

### "Great overall service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 5, 2025

my overall experience with Napa tracks was an overall positive experience I love how the employees was very attentive

Pros

I love how they kept all my information safe and always was well informative when it came down to me asking about any products

Cons

There wasn’t anything that I didn’t like about Napa traces they was always good to me I hope to shop with them again

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Meghan A.

administrator

Automotive

### "Keepin Track"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 27, 2025

My overall experience with using NAPA TRACS is a good one it is a great tool in keeping important inventory organized and kept track of.

Pros

The one thing that I liked the most about NAPA TRACS is how it was helpful in keeping track of inventory on a daily basis.

Cons

If I had to say something that I like the least about NAPA TRACS it would be the glitch or lag time once in a great while.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

sarah h.

owner

Construction

### "can't be dumb."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

October 17, 2025

use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle .

Pros

its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it.

Cons

must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JO

joshua o.

store manager

Automotive

### "a must have! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 13, 2025

excellent. It pays for itself with the accounting function and time savings. time is money as they say.

Pros

that i can use it on a mobile device as opposed to being glued to a desktop. that alone makes it convenient and flexible to work with. the cost is pretty low too. essentially unliimited users and it streamlines almost every function for the parts department. i couldnt imagine the old days before this level of instant tracking and accountability

Cons

i didn't like that there was no free trial, at first anyway. but even if there was I still would've ended up paying for it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Mark L.

Owner

Automotive

### "TRACS Review Part 2"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2025

Overall, it is very good. With each new update, there are things getting addressed to make it work better.

Pros

They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council.

Cons

The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

judith l.

office manager

Automotive

### "fast and easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2025

really good, convenient and fast response.

Pros

all questions and concerns are responded quickly

Cons

the cost sometimes is higher than competitors

Alternatives considered

[O'Reilly Learning Platform](https://www.capterra.com/p/184838/O-Reilly-Learning-Platform/)

Reasons for choosing NAPA TRACS

price and fast response, some times delivery

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Popular comparisons

[ARI vs NAPA TRACS](https://www.capterra.com/compare/61551-201737/NAPA-TRACS-vs-ARI)[AutoLeap vs NAPA TRACS](https://www.capterra.com/compare/61551-216500/NAPA-TRACS-vs-Autoleap)[AutoRepair Cloud vs NAPA TRACS](https://www.capterra.com/compare/61551-147213/NAPA-TRACS-vs-AutoRepair-Cloud)[Shopmonkey vs NAPA TRACS](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey)

[Tekmetric vs NAPA TRACS](https://www.capterra.com/compare/61551-190952/NAPA-TRACS-vs-Tekmetric)[Shop-Ware vs NAPA TRACS](https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware)[PartsTech vs NAPA TRACS](https://www.capterra.com/compare/61551-231766/NAPA-TRACS-vs-PartsTech) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)