# FileHandler Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FileHandler Enterprise the right Claims Processing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/59633/FileHandler/reviews --- FileHandler Enterprise 4.7 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 13th, 2025 # Reviews of FileHandler Enterprise Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Frank S. Manager—Information Systems Insurance Used the software for: 2+ years ### "A Good Claims System With Wonderful Support" June 8, 2020 4.0 We moved from Riskmaster X which had a black hole of support and it was difficult to get a hold of anyone, even your sales rep. JW Software has been a 180º difference in this. We were hesitant to go with a smaller developer for future development, but that worry was for nothing. We couldn't be more pleased with how our experience with JW Software/FileHandler has been. Pros The support is the best feature. They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system. Cons The version we are on is now considered legacy, forcing a costly upgrade to a newer version in the future. I wish it would have been a progressive upgrade included with the maintenance and support costs, as it is with Microsoft 365 or Adobe Creative Cloud. Alternatives considered [NavRisk](https://www.capterra.com/p/68177/NavRisk/)[Claims Manager](https://www.capterra.com/p/9207/Claims-Manager/) Reason for choosing FileHandler Enterprise The feature set was what we wanted and needed without extra development costs. Since Riskmaster was owned by such a global company we thought we might have more success with a more personal company. Review Source Response from JW Software June 15, 2020 We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your experience was no exception, thanks for leaving the wonderful review! It is for people like you that we do what we do! We look forward to seeing you again! JJ Jennifer J. Operations Supervisor Insurance Used the software for: 2+ years ### "Excellent Product offered by an Excellent Company" June 3, 2020 5.0 Very successful program & has allowed for enhanced relationships with external parties for auditing and oversight of claims. Pros Very intuitive and user-friendly. JW has been wonderful with customizing features to suit our specific needs. Cons Sometimes it feels that internal testing of enhancements or customizations are not tested internally before being passed on to us. Review Source Response from JW Software June 9, 2020 Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our unparalleled support services to ensure quality customer training and proficient product updates and hope to see you again with your friends! BA Beverly A. EVP Insurance Used the software for: 2+ years ### "FH Review" June 8, 2020 4.0 Pros Software is easy to use for our employees. Cons Dashboard functionality was misleading. We moved to Enterprise for clients but it has taken us a year and we still don't have all of the dashboards our clients requested. Now we have to program upgrades in Legacy (for staff) and Enterprise (for clients). There is no mobile app for inured workers to access claim information. Standard workflow is archaic. Reason for choosing FileHandler Enterprise Flexibility with customization on set up and cost Review Source VM Victoria M. President Insurance Used the software for: 2+ years ### "NIMBLE RESPONSIVE COMPREHENSIVE USER FRIENDLY" June 3, 2020 5.0 I have used FH since the mid 90s JW Software has been very responsive in adapting FH to increasingly demanding regulatory requirements and has implemented changes to suit our needs Pros I was an English Major before Law School I am not tech savvy I use FH every day to assist clients with claims management, statistical analysis and budgeting It is extremely user friendly and the support staff can always help if I need support Cons It's hard to find a complaint My staff and I use it Clients access it We use it to do Regulatory Compliance(OFAC HCRA etc) There is a variety of reporting available in canned reports but we also use AD Hoc queries Support Staff is stellar We are moving over to Enterprise this summer and are already excited about the potential as we test! Reason for choosing FileHandler Enterprise USER Friendly Well Priced Versatile Review Source Response from JW Software June 9, 2020 Thanks for taking the time to mention our exceptional support staff and leaving this great feedback! Did you know it is because of customers like you who organically evolve FileHandler Enterprise to meet the changing needs of the marketplace through user feedback and suggestions? It is for people like you that we do what we do! If you have any friends looking for Claims Processing Software, please send them our way - we will take great care of them. CK Cyndy K. Senior Director IT/Finance Insurance Used the software for: 2+ years ### "FileHandler Enterprise - Best fit solution and amazing support staff...." June 17, 2020 5.0 Filehandler supported our transition to paperless and allowed our users to work remotely. JW has great support staff. We have been working with JW for 20+ years. Pros Front end interface is user friendly and easy to navigate. Filehandler is scalable and customizable to fit our multi line type of business. Cons Report scheduler is a challenge to work with. A very important feature for us since we have various reports going out to clients and production staff. Patiently waiting for the new release. Reason for choosing FileHandler Enterprise Best fit solution for our multi line type of business. Review Source Response from JW Software June 18, 2020 Everyone at JW Software loves to hear from customers like you! We are glad you experienced our unparalleled support services and user-friendly application! It is for customers like you that we do what we do! AB Aillsa B. Claim Manager Insurance Used the software for: 6-12 months ### "A Competent System Built for Adjusters" June 8, 2020 5.0 The biggest reasons we chose FileHandler were the ease of use, price, and most importantly the people. \[SENSITIVE CONTENT HIDDEN\] have been an absolute dream to work with through this process. Pros This is a system truly built for adjusters. The system has a common sense approach. Everything is right where you would expect it to be. It is very easy to use and very easy to teach others how to use it as well. Cons I would like to have a generic drop down list for note, diary, and payment types instead of having to create them myself. Having both options (generic/custom) would be a great benefit. Review Source Response from JW Software June 15, 2020 We are thrilled you enjoyed FileHandler Enterprise's user-friendly approach, we like making our customers happy at JW Software! We pride ourselves in excellent customer service and look forward to continuing so. Thank you for leaving the positive review, I hope to see you again soon. RD Robert D. Director Client Services Insurance Used the software for: Less than 6 months ### "Still in implementation" June 8, 2020 4.0 Too early to tell. Pros Built in tools that allow customization vs development. Cons Missing FMLA or Disability Management module. Reason for choosing FileHandler Enterprise we liked the look, feel that it was true to its roots as a claim system. The maturity of the system, and the client references sealed the deal. Review Source Response from JW Software June 18, 2020 Thanks for taking the time to mention FileHandler Enterprise's customization and leaving this great feedback. Did you know it is because of customers like you who organically evolve FileHandler Enterprise to meet the changing needs of the marketplace through user feedback and suggestions? Looking forward to seeing you next time! DG David G. Assistant Vice President Used the software for: ### "Vast reporting capabilities" September 11, 2015 5.0 We have been using Filehandler since 2011. With respect to the onboarding process all throughout present day, their people have been terrific in their responsiveness and ability to understand our needs. The system accurately and sufficiently captures the bulk, if not all, of the information needed on any particular file. The reporting capabilities are vast, and with a basic understanding of how to run an Ad Hoc search, one can learn very quickly how to manipulate data to forecast and manage with ease. The only con that I could possibly describe at present is the lack of compatibility with browsers other than IE. In addition, we would hope the future will bring some additional search functions, as searches with only partial information in some fields is limited. Without a doubt we can say that FileHandler has greatly improved the way our organization operates on a day to day basis, from tracking our employees' time to regularly reporting to our clients. Review Source JC Joshua C. Owner Used the software for: ### "FileHandler by JW Software...Great Product...Great People! " September 8, 2015 5.0 I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients' claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions. Review Source DC Diana C. President & CEO Used the software for: ### "We have utilized JW Software for the past 20 years and they have been outstanding in all aspects." September 17, 2015 5.0 They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system. Review Source Gioacchino T. Studente Universitario Internet Used the software for: Less than 6 months ### "Pilastro del settore" November 24, 2023 4.0 Avendo fatto tirocinio in un azienda essendo studente di ingegneria informatica, ho potuto usare per un breve periodo questo software. Grazie al tutoraggio di un mese ho potuto ambientarmi al meglio nelle varie schermate e alla fine sono riuscito facilmente ad apprendere al meglio la gestione dei rischi in azienda. Consigliato per chi è del settore. Pros Interfaccia user-friendly e facile da navigare Cons Complesso a primo impatto e adatto a chi è del settore Review Source GF Gretchen F. Training and Quality Manager Used the software for: ### "I have been in the business for 28+ years, this is the easiest system to learn." September 9, 2015 5.0 Absolutely love JW software's product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user friendly and easy to navigate. Review Source AP Arlye P. Application Support Lead Used the software for: ### "Great Product, Great Service" October 23, 2015 5.0 A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary. Review Source DG Donna G. President Used the software for: ### "FileHandler is a very user-friendly, efficient and reliable claims operating system. " October 2, 2015 5.0 Pros: - Ease of Use -Integrated re-pricing module -Integrated Section 111 MSP Cons: -Font size -automated diary limitations Review Source Talk to a Capterra advisor for free and get results within 15 minutes.