# RoomKeyPMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RoomKeyPMS the right Hospitality Property Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/5937/RoomKeyPMS/reviews --- RoomKeyPMS 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RoomKeyPMS Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SW Sandra W General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I like the monthly classes teaching/showing different aspects of the program.“ August 31, 2024 AS Andrea S Director of hotel operationsHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “also unable to send travel agents conformations with total present if set to hide rate on registration card from guest.“ August 17, 2023 MR Mauricio R Administrative ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I take advantage of all the features and excited to see what new features and updates will roll out soon.“ June 24, 2024 KM Kelli M Owner ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Minor frustrations with glitches which require front desk agent to log out and log back in“ November 21, 2023 AF Amanda F Revenue ManagementHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially \[sensitive content hidden\] have gone out of their way to be super helpful.“ August 20, 2024 MR Michael R OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I cannot think of any features or issues that I do not like about RoomKey.“ May 31, 2024 KK Kala K Operations ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “We are able to schedule lodging with ease, as well as booking conference rooms when we have staff events, marketing functions and parties/gatherings in our industry.“ July 7, 2022 LF Lois F Front DeskHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Entering rates on groups can get a little tricky.“ August 15, 2023 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Manager Hospitality Used the software for: 6-12 months ### "Great PMS for very small Inns" April 24, 2018 4.0 Good for a very small B&B or Inn. Pros The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions. Cons PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports. Review Source SL Shelly L. Owner & General Manager Hospitality Used the software for: 2+ years ### "Excellent Software at a Great Price & Excellent Customer Support" March 5, 2021 5.0 From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size. Pros RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price. Cons There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing RoomKeyPMS For the functionality and price, RoomKeyPMS could not be beat. Review Source Response from RoomKeyPMS March 11, 2021 Thank you Shelly for your excellent review. If there is anything we can help with please let us know. MM Michele M. Assistant Manager Hospitality Used the software for: 2+ years ### "RoomkeyPMS Review" August 11, 2023 3.0 Good Pros Unable to comment on this section. Cons No revenue management function, reporting not great Review Source Response from RoomKeyPMS August 18, 2023 We appreciate your feedback. RoomKeyPMS has integration partners with Revenue Management Systems available. A list of available partners can be reviewed on our Interfaces & Integration Marketplace on our website. AP Ayu P. Assistant Sales & Marketing Manager Hospitality Used the software for: 1-2 years ### "Roomkey Worth the money and easy to use" November 22, 2020 4.0 Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it. Pros Very easy and handy to use Great customer support service Compatible with many CRS systems Cons It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing RoomKeyPMS Very nice price and all over properties use it Review Source Response from RoomKeyPMS November 25, 2020 Thank you for your review Ayu. It's a pleasure working with your team. AF Amanda F. Revenue Management Hospitality Used the software for: 6-12 months ### "Wonderful Support Team" August 20, 2024 5.0 This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially \[sensitive content hidden\] have gone out of their way to be super helpful. Pros Their support team is absolutely outstanding! Cons Some of the reporting could be improved. Review Source Response from RoomKeyPMS August 23, 2024 Thank you for your feedback and glad to hear your first experience with RoomKeyPMS has been positive! We are happy to be able to provide the support and assistance that you need! MR Michael R. Owner Hospitality Used the software for: 2+ years ### "Highly recommend " May 31, 2024 5.0 As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly. Pros Cost effective. Fantastic customer support. Ease of use. Connects with channel managers. Cons I cannot think of any features or issues that I do not like about RoomKey. Reason for choosing RoomKeyPMS Great value for money. Ease of use. Fantastic customer support. It was very easy to implement. Review Source Response from RoomKeyPMS June 4, 2024 Thank you very much for your kind words on RoomKeyPMS as your software solution! We appreciate your help in spreading the word and recommending us to owners and hotel managers. BJ Bill J. COO Hospitality Used the software for: 2+ years ### "Excellent system for our mid sized property" February 2, 2024 5.0 Pros The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part. Cons I have not encountered any that we haven't been able to solve. Review Source Response from RoomKeyPMS February 7, 2024 Thank you so much for your feedback. We are pleased to hear that our product was easy to configure and utilize seamlessly. We pride ourselves in our support offerings! Shelle P. Principal Management Consulting Used the software for: 1-2 years ### "Great PMS for Independent Hotels & Property Management" June 7, 2017 4.0 A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities. Pros RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems. Cons I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help. Review Source VR Verified Reviewer Software developer Computer Software Used the software for: 2+ years ### "Bad pms system" September 29, 2018 4.0 Pros That it is a very simple system. There isn’t much to it Cons The user interface is terrible. It looks so outdated and customer service is terrible Review Source VR Verified Reviewer VP Revenue Management Used the software for: 1-2 years ### "Great product to get started" June 21, 2018 4.0 Pros It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere. Cons Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective. Review Source CT Cheryl T. FOM Hospitality Used the software for: 2+ years ### "3rd time around" February 11, 2023 5.0 Customer Service-Support are wonderful! Always very friendly and knowledgeable. \[sensitive content hidden\] is the best! Pros This is the 3rd time using RoomkeyPMS. Roomkey is very user friendly. There are a lot of training videos and support modules that are available at anytime to review. Cons Really no dislikes as far as running a front desk at a hotel. Review Source Response from RoomKeyPMS February 15, 2023 Thanks for the great review. I hope you are enjoying the new webinars we are putting out each month. Let us know if you have any feedback on them. kR karine R. director of operations Hospitality Used the software for: 2+ years ### "The best service with \[sensitive content hidden\]" May 8, 2023 5.0 I recommand this software if you want a user friendly option eith great customer's support Pros Being a director of operations of a small hotel and having to cope with a pms sytem, integration, mapping and many other tasks, having a person that is so patient as well as competent to help us with any questions is a big +.\[sensitive content hidden\] is that person. Alway so nice, patient and he knows this software so well! Cons Nothing, we sincerely would like to have a pace report otherwise we appreciate te pms Review Source WY Wayne Y. controller Recreational Facilities and Services Used the software for: 2+ years ### "Excellent customer support" March 10, 2023 5.0 very friendly hotel management software, and very friendly customer support with the strong capability to solve our questions on time. Excellent! Pros perfect hotel management software for independent hotels Cons one department of Booking.com design and run our hotel website before but no longer do it, if Roomkey PMS can do it, better Review Source Response from RoomKeyPMS March 14, 2023 Thank you for your feedback! We are glad to hear that our customer support team has been able to help solve your questions. We truly value your partnership! ME Mark E. GM Hospitality Used the software for: 2+ years ### "It helped us grow" November 19, 2020 4.0 They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement. Pros For the most part easy to use. There were several reports I liked a lot. Cons no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems. Reason for choosing RoomKeyPMS Ease of use Review Source Response from RoomKeyPMS November 20, 2020 Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/ DV Dawn V. General Manager Used the software for: ### "Room Key Pays for Itself!" July 16, 2009 5.0 Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk Pros As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us. Cons Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time. Review Source JC Jeannette C. Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits Hospitality Used the software for: 2+ years ### "Simply the BEST!" August 4, 2015 5.0 Pros The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond! Cons The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs. Review Source RG Ruby G. Hotel Owner Hospitality Used the software for: Less than 6 months ### "Excellent front desk software" June 1, 2023 5.0 Pros Detailed orientation that spans over many sessions. Available to answer all your questions and concerns. Cons There wasn't anything not to like about RoomKey. Review Source JP Jayesh P. IT System Admin Hospitality Used the software for: 6-12 months ### "Easily one of the best hotel management systems in the market." August 22, 2018 4.0 Pros You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs. Cons The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called. Review Source DK Dean K. Hotel Operations Manager Hospitality Used the software for: Less than 6 months ### "Wow, just WOW!" September 23, 2022 5.0 I worked for Hilton hotels as a hotel manager for over 15 years prior to my current role. In my short time with Plaza la Reina, I have been treated with nothing but kindness, compassion, and respect by the RoomKey tech support team as I have made my way through a very steep learning curve after 15 years having only used the one PMS system all that time. \[SENSITIVE CONTENT\] have made what could have been an extremely pain full experience a reaffirmation of my faith in tech support. Congratulations to \[SENSITIVE CONTENT\] for all his focus and diligence to ensure that the customer experience is at the highest level possible! Pros Everything Cons Nothing Review Source CS Charles S. General Manager Used the software for: ### "RoomKey is a good product, but we find the program a bit much - even the Lite version!" July 25, 2015 4.0 As a small property \[22 Units and few amenities\], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience". Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. \[Although our Accountant loves it!\] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like! Other PMS products used in the past were in my experience easier to navigate! Review Source Response from RoomKeyPMS August 16, 2016 HI Charles, Thank you so much for taking the time to comment on our Hotel PMS. We are extremely pleased to hear that your Accountant loves the bookkeeping capabilities of our product! We appreciate that not all properties require the same features but work to build and evolve our PMS to make both our hoteliers and their guests lives easier. We welcome you to contact us with any specific feedback we can take into consideration while we evolve our product to see if we can improve your experience. AM Austin M. Front Desk Hospitality Used the software for: I used a free trial ### "Exceptional Customer Service" February 8, 2023 5.0 What I like the most is their customer support. I've spoken with \[sensitive content hidden\] and he's consistent in providing excellent customer service. He made sure all issues are fixed. Pros User-friendly. Interface is good as you'll easily be familiarized. Cons Well it has certain limitations but overall its still good. Review Source TH Tammy H. VP of Sales Hospitality Used the software for: 1-2 years ### "Worked Great our needs as a small company" October 27, 2020 4.0 Good Pros We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time. Cons It wasn't really customized for the extended stay aspect of our business Reason for choosing RoomKeyPMS Cost/functionality fit our needs. Review Source GS Gina S. Operations Manager Used the software for: ### "Operations Manager & Front Desk Manager" August 3, 2009 3.0 Program is maturing and getting better... Customer service is excellent, which superceeds any complaints! Pros System is fairly quick and managable Cons Needs A LOT more adjustments/upgrades. Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do. CITY LEDGER NEEDS ATTENTION!!! Review Source Response from RoomKeyPMS August 10, 2009 \- Adjustments and upgrades are implemented on a quarterly basis. Clients that want specific RoomKey enhancements may contact our support team and have their requests added to our Client WishList. - City Ledger enhancements are scheduled for the 4th Quarter of 2009. - Someone from our Client Services Team will contact you to further discuss the permissions available within RoomKey WY Wes Y. Director Real Estate Used the software for: Less than 6 months ### "RoomKey Review" October 7, 2016 4.0 Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence. Pros Easy to use and captures information for data capture Cons Some entry is cumbersome but once you learn the steps it's ok Review Source WW Winfield W. Marketing Director Used the software for: ### "It's been great to work you're company. " July 17, 2015 5.0 We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations. What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.