# StarChapter Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about StarChapter Software - reviews, pricing plans, popular comparisons to other Membership Management products and more.

Source: https://www.capterra.com/p/57588/StarChapter

---

# 

 StarChapter Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

StarChapter

## What is StarChapter?

Want to grow your membership? Let StarChapter manage your membership data and increase retention rates so, you have more time for outreach. The software combines emails, event registration, membership, website design, and payment processing. Our StarChapter Project Manager will set up your service with you, coordinate the project for you, and train users even when the board transitions. Get access to 24/7 online technical support and industry resources.

## What is StarChapter used for?

[Association Management](https://www.capterra.com/association-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Event Management](https://www.capterra.com/event-management-software/)

Overall rating

Based on 645 user reviews

Reviews sentiment

Positive

80%

Neutral

15%

Negative

5%

Pros & cons

Centralized chapter operations management

Responsive customer support team

Limited and complex template customization

Frequent software glitches and confusion

Starting price

$113

Per User, Per Month

Free trial  
not available

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## StarChapter alternatives

Highest Rated

[4.9 (122)](https://www.capterra.com/p/188714/Novi-AMS/reviews/)

Starting price

$829.00

Per User, Per Month

[4.4 (276)](https://www.capterra.com/p/124449/GrowthZone/reviews/)

Starting price

Contact vendor for pricing

[3.8 (174)](https://www.capterra.com/p/76329/YourMembership/reviews/)

Starting price

$3990.00

Per User, Per Month

[4.6 (97)](https://www.capterra.com/p/237509/Easy-HOA/reviews/)

Starting price

$49.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/57588/StarChapter/alternatives/)

## Who uses StarChapter?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Centralized chapter operations management

88% positive reviews out of 66

Most reviewers find chapter management effective for organizing data, automating tasks, and improving member communication.

Melody M

VP of Business Development, 2 - 10 employees.

"Excellent, it is easy to navigate, make changes and updates in which allows our Chapter to keep our members and those associated with the Chapter informed and connected"

Limited and complex template customization

76% negative reviews out of 45

Most reviewers describe template design as restrictive, hard to customize, and lacking modern, user-friendly options.

Michele O

President, 1 employee.

"Making changes is extremely difficult and there aren't any design/template options."

Responsive customer support team

87% positive reviews out of 53

Most users report question response is prompt, thorough, and helps resolve issues quickly for ongoing tasks.

Lindie H

COO, 1 employee.

"It does take support 2-3 days to reply to a non-urgent request but they have always been very helpful once they respond or we have a zoom meeting."

Frequent software glitches and confusion

78% negative reviews out of 45

Most users report bugs and issues make basic tasks frustrating, with confusing navigation and recurring operational errors.

Comprehensive association management platform

97% positive reviews out of 32

Most reviewers describe association management as streamlined, affordable, and easy for teams to update member data.

Restrictive payment processing system

70% negative reviews out of 43

Most reviewers indicate payment processing is costly, lacks financial integrations, and complicates reconciliation and international transactions.

Andrea W

Treasurer, 11 - 50 employees.

"Use of starchapter's payment processor is required, and quite costly if your organization does not regularly collect funds through the site."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Registration Management

3.9 (132)

87.12% of 132 reviewers that rated this feature as important or highly important

StarChapter offers streamlined event registration and attendance tracking, helping you manage sign-ins and payments. Reviewers appreciate its efficiency but mention the process can feel clunky, with too many clicks and manual interventions required for refunds or ticket changes.

Payment Processing

4.0 (106)

72.64% of 106 reviewers that rated this feature as important or highly important

With integrated payment processing, you can easily collect dues and event fees online. Users think the system is straightforward and saves time, though some report limited credit card options, higher costs than PayPal, and slow or confusing reporting for cash flow analysis.

Member Database

3.9 (104)

81.73% of 104 reviewers that rated this feature as important or highly important

It gives you organized storage and tracking for member information, supporting communication and renewals. Some reviewers find it easy to filter and update, but others mention clunky navigation, limited reporting, and a need for more flexible filters and automated maintenance.

Membership Management

3.8 (98)

83.67% of 98 reviewers that rated this feature as important or highly important

This capability helps you manage renewals, member updates, and communications. Reviewers appreciate easy data imports and subgroup targeting, but some say reporting is lacking and the interface can be unintuitive, making customization and member deletion difficult.

Website Management

3.6 (90)

74.44% of 90 reviewers that rated this feature as important or highly important

You can update pages, upload documents, and customize templates for your site. Reviewers indicate it’s helpful for committee management and support is responsive, but many find the interface dated, navigation cumbersome, and editing procedures unintuitive.

Event Management

3.8 (88)

85.23% of 88 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

StarChapter 52 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Track the attendance of specific individuals or groups

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Create, manage, and print wearable badges

Track and manage schedules and meetings via an integrated calendar

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Store and organize documents in a centralized system

Track and collect membership dues

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Reminders sent via email

Pre-made examples and templates for emails

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Manage tickets for specific events

Activities related to raising money for a specific cause

Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences

Contact members listed in the database through email, SMS, social, phone, etc.

It gives you organized storage and tracking for member information, supporting communication and renewals. Some reviewers find it easy to filter and update, but others mention clunky navigation, limited reporting, and a need for more flexible filters and automated maintenance.

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Online gateway through which members can access/update personal information

Handle various types of membership based on groupings

This capability helps you manage renewals, member updates, and communications. Reviewers appreciate easy data imports and subgroup targeting, but some say reporting is lacking and the interface can be unintuitive, making customization and member deletion difficult.

Conveniently automatically renew memberships at the end of subscriptions

Access software remotely via mobile devices

Create and update newsletter content to increase engagement

With integrated payment processing, you can easily collect dues and event fees online. Users think the system is straightforward and saves time, though some report limited credit card options, higher costs than PayPal, and slow or confusing reporting for cash flow analysis.

StarChapter offers streamlined event registration and attendance tracking, helping you manage sign-ins and payments. Reviewers appreciate its efficiency but mention the process can feel clunky, with too many clicks and manual interventions required for refunds or ticket changes.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Raise funds via sponsors and grants

Gauge satisfaction and receive information for improvement and success

Customize, sell, and distribute tickets

Record, update and manage waiting lists

You can update pages, upload documents, and customize templates for your site. Reviewers indicate it’s helpful for committee management and support is responsive, but many find the interface dated, navigation cumbersome, and editing procedures unintuitive.

Get Advice

We can help you find the software with the features you need.

Features

3.8 (554)

3.8

Based on 554 reviews

## Pricing

Value for money

4.1 (525)

[View pricing plan details](https://www.capterra.com/p/57588/StarChapter/pricing/)

Essential

$113.00

Per User,Per Month

It includes:

-   All Essential Tools To Manage Your Chapter

Growth

$145.00

Per User,Per Month

It includes:

-   Optimal For Chapters Interested In Fueling Growth

Advanced

$198.00

Per User,Per Month

It includes:

-   Perfect For Successful Chapters Ready To Take Next Level

Pro

$246.00

Per User,Per Month

It includes:

-   Premier Success Plan To Streamline Management

Value for money

4.1 (525)

4.1

Based on 525 reviews

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## Support, customer service and training options

Customer Service

4.3 (615)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (615)

4.3

Based on 615 reviews

## User reviews

Overall rating

4.2

Based on 645 reviews

Filter by rating

5(298)

4(219)

3(97)

2(21)

1(10)

Mentioned topic

Sorted by most recent

GY

Gail Y.

Treasurer

Non-Profit Organization Management

### "Absolutely Horrible"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

August 28, 2025

Horrible

Pros

event reporting.

Cons

StarChapter pay Our Paypal was so much easier to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RL

Randall L.

Treasurer and Electronic Communications Chair

Non-Profit Organization Management

### "Some Good ... Some Not So Good"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

June 20, 2025

It does some things well but costs way too much for the service and does not continue developing and fixing issues.

Pros

One stop integration of my web, email, registration and payment needs. I like the ability to send emails to non registered members.

Cons

The Cost and the fact that it keeps going up but not adding new features or fixing known issues. Several features or actions require intricate knowledge of how the site works and are buried under several clicks. The amounts deposited to my bank do not match what star chapter reports to me. The amounts often round up a penny in Star Chapter's favor and it makes me go back and edit the journal entries. This is STUPID!!!! I don't care about the penny .... I do care about your system making me do the extra work. Transaction reports do not give me all the info I need for journal entries. I can see buyer, amounts and what event they are for but can not see the details of what was purchased. For that I have to go to another page and view the order itself. Much extra effort that could very easily simply be in the one report.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

[PayPal](https://www.capterra.com/p/207944/PayPal/)

[Stripe](https://www.capterra.com/p/123889/Stripe/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reasons for choosing StarChapter

StarChapter seemed to do a better job of including it all in one package. Actual use has not been as integrated as I would desire.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

SJ

Susan J.

Graphics and Admin

Non-Profit Organization Management

### "Easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 18, 2025

Our overall experience with StarChapter has been a good one. It makes managing events, dealing with registration and tracking attendance a breeze.

Pros

Star Chapter is great for overall chapter management. With registration and email communication built in, you have an all-in-one system that saves both money and time by not having to use multiple platforms.

Cons

I would like to see more tutorials made available so I don't have to reach out to tech support because I can't find what I'm looking for. Changes can be frustrating without knowledge of coding. Response time seems to be a little longer than when we first started using.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

We were looking for more features but also it was a decision that came from the National organization to streamline chapter's admin abilities.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your experience, we appreciate your feedback.

MP

Michelle P.

Treasurer

Architecture & Planning

### "StarChapter is easy to navigate!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 17, 2025

My overall experience with StarChapter has been a positive experience. There is always ways to improve but I am satisfied with it.

Pros

What I like most about StarChapter is that it's easy to navigate and easy to update content. This is the most important aspect for me.

Cons

My least favorite aspect of StarChapter is learning the newsletter function vs other email functions.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

I am a member of SMPS and SMPS has all chapters using StarChapter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback.

DS

DAVID S.

Chef

Food & Beverages

### "Star review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 15, 2025

We've had excellent experience with Star Chapter. My only problem is I'm the old guy trying to learn the new tech.

Pros

The knowledge of the support staff is always great. When we set up meetings with them their communication is thorough as well as their follow up.

Cons

There is SO much it does and I've not even scratched the surface. I need to set aside time for more training.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback.

ST

Scott T.

Project Manager

Non-Profit Organization Management

### "PMI-RSSC 2025 Feedback"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 13, 2025

So far they have been the best Association Management Provider i have worked with

Pros

Quick response on tickets, core functions work well, and the summary site dashboard

Cons

No roadmap of upcoming features, what features or enhancements the team is working on. No Ability to vote on items in the backlog.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

[Joomla](https://www.capterra.com/p/161648/Joomla/)

The AMS service provided by MG2/DarkRhino was too manual

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Reasons for choosing StarChapter

We are a volunteer organization and do not have the capacity for excessive manual processes, nor can we guarantee the technical skills of future voluteers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

DA

Dale A.

Chapter Admin

Non-Profit Organization Management

### "Acceptable functionality. "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

May 7, 2025

I find it hard to use because training is not part of the limited onboarding experience. Lots of training videos if you know what to look for.

Pros

Acceptable functionality. Favorite part is the email functionality and event registration. Lots of training videos if you know what to look for.

Cons

Onboarding and training. Comes with no training except for videos. For 1-1 trainings you need to reach out to StarChapter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback.

AV

Amber V.

Treasurer

Public Relations and Communications

### "Good Product"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

April 29, 2025

Pros

It's everything needed all in one place.

Cons

The PCI compliance check process is very confusing. The reports are a bit difficult to find. It's not very intuitive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

KC

Karen C.

Vice President

Education Management

### "Chapter Maintenance is Much Easier"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 29, 2025

We have been able to do more with StarChapter than with our old system because it is easier to use and has a great Knowledgebase to use.

Pros

The membership maintenance is my favorite part. Keeping track of members is critical to our success, and StarChapter does a great job at this. I also love the ease of board transition and how it will update the website automatically.

Cons

I would like to be able to click on a number on the dashboard and it drill down into what makes up the number. Especially the Revenue piece.

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

It was so tedious to use and was taking too much of my time..

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reasons for choosing StarChapter

It is made for managing chapters like ours.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your experience, we appreciate your feedback.

SL

Sheila L.

President

Professional Training & Coaching

### "Mixed feelings, mostly positive"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 23, 2025

After about two years, it has been a mostly good experience.

Pros

We like the fact that automated membership tasks help save the treasurer time.

Cons

The back end is not at all intuitive. It's hard to use unless the user is experienced in website design. Also, we don't like that some countries where we have members are blocked.

Switched from

[Drupal](https://www.capterra.com/p/119594/Drupal/)

I don't remember. possibly because they were retiring the version we had and it was time for a change.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you for taking the time to share your experience, we appreciate your feedback.

[View all Reviews](https://www.capterra.com/p/57588/StarChapter/reviews/)

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