# GymMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GymMaster the right Association Management solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/57469/GymMaster/reviews --- GymMaster 4.7 (165) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GymMaster Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SI Shannon I Customer Service ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that makes a huge difference.“ October 31, 2025 EB Egil B CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc.“ October 22, 2025 GJ Gordon J Senior SAP ConsultantComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The app captures your basic details and helps the gym management to easily manage membership of the clients.“ May 8, 2024 Mitchell F ITHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails with multiple ingredients) or multiple products pulling from same inventory (12 ounce or 16 ounce pours from a keg).“ March 25, 2025 tb troy b ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that knows how the program works.“ October 15, 2025 AS Amanda S Personal fitness coachRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people with menus that make no sense, screens, clicks, and absolutely useless payment selections.“ January 16, 2025 GJ Gordon J Senior SAP ConsultantComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I also love the calendar functionality where you can see your scheduled classes in a calendar view.“ May 8, 2024 MR Myka R OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Time zones can make it difficult to time customer service calls“ July 9, 2024 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohamed E. Customer Success Specialist Food & Beverages Used the software for: Less than 6 months ### "My favorite personal trainer of all time" March 2, 2023 5.0 Great and keeps your health in the right way. Pros I love that it gives me stability and possible improvement every day. Cons I encourage the \[sensitive content hidden\] to provide the Arabic language. Review Source TP Tess P. Director Sports Used the software for: 2+ years ### "Excellent Software Easy to Navigate lots of extras " April 21, 2022 5.0 Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy. Pros The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system. Cons Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us. Review Source Response from Treshna Enterprises September 18, 2022 Tess, thanks for your review and feedback of your experience so far! We appreciate your points on the website portal, our team will take this into consideration for prioritising future improvements. We understand making the switch from your previous provider can feel like a daunting task, we're so glad to hear you're happy with the end result! KP Katheryn P. Gym Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "NEVER RECOMMEND!" May 27, 2019 1.0 At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT. Pros At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks. Cons EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster cheaper reviews (hence why I am writing mine) Review Source Response from Treshna Enterprises June 20, 2019 Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused. We're committed to resolving client issues in a timely manner and where appropriate have provided compensation. For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future. Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end. Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates. GO Graham O. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Incredible Customer Service " December 4, 2020 5.0 I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future. Pros There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app. Cons The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury. Reason for choosing GymMaster I can’t remember the other company names but we did really like that you had the Door lock/Key Fob integration which we did end up utilizing and it was the best thing we ever did. And your reviews sounded great so we trusted that and are glad we did. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They had the worst customer service I have ever experienced in the 10 years I was open. Review Source Response from Treshna Enterprises December 8, 2020 Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future. GN Gary N. Fitness Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing software and support" January 23, 2022 5.0 The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful! Pros It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end. Cons Truly everything we need to run our business and more. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The price difference was substantial and GymMaster actually provided more features. Also more user-friendly. Review Source Response from Treshna Enterprises September 18, 2022 Gary, thanks so much for your review, we're happy to have you aboard! Glad to hear you're enjoying running your business on GymMaster. Be sure to give support a bell if there's anything we can do to help out. LC Laurie C. Admin Svc Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "A+ Software!" October 31, 2023 5.0 We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster! Pros Customer Service, Ease of software, easy entry access Cons nothing to speak of, everything is of utmost excellence Switched from [ABC Gymsales](https://www.capterra.com/p/174379/GymSales/) We had problems after problems and nothing was resolved Review Source DC Derek C. Operating Owner Consumer Services Used the software for: 6-12 months ### "Most accomidating software" July 3, 2023 5.0 So far they have been great and easy to work with. Pros The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different. Cons The bluetooth door access. I wish the app used a different method for members to use. Switched from [RhinoFit](https://www.capterra.com/p/166393/RhinoFit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Gym Insight](https://www.capterra.com/p/127557/Insight/) Mindbody was too expensive and did not meet our needs. Rhinofit and Gym Insight have two of the worse door access systems on the market. Their software is also not user friendly and I do not trust it was working properly. Our sales have increased after moving away from them. Review Source LL Linda L. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Problem Solvers" August 30, 2019 5.0 A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time. Pros \- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package Cons \- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible. Review Source Response from Treshna Enterprises September 16, 2019 Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this. VA Vincent A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Practicality and ease of use was outstanding" June 23, 2019 5.0 Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry. Pros \- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease Cons \- Would be better if tailgating software was more compliant with my security system of choice Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing GymMaster It suited our wants and needs better than anything else we looked. Review Source Response from Treshna Enterprises June 24, 2019 Hi Vincent What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have. Thank you for your support over the years. HB Harvey B. Gym Manager Sports Used the software for: 6-12 months ### "Gym Master- easy software to use with great support! " December 3, 2021 5.0 very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum Pros I like the support and how helpful the staff are Cons no cons to mention, gym master does exactly what its suppose to do. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[ClubRight](https://www.capterra.com/p/160550/Club-Right/) Reason for choosing GymMaster cheaper and did the job we required from the software Review Source Response from Treshna Enterprises September 18, 2022 Harvey, glad you made the right decision! Thanks for your feedback, we're so happy to have you with us! Be sure to get in touch with support if there's anything we can do to help. MR Myka R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Couldn't run my business without them!" July 9, 2024 5.0 I really can't say enough good things. The software is easy to use and makes running the business so incredibly easy. Everything being in one place saves me hours of work every week. Their customer service is incredible. Every single time I've called, the person I've spoken with has been so kind and helpful. They have always dealt with any problems I've had fairly quickly and kept in contact with me throughout the process. I really don't know how I would run my business any other way! Pros AMAZING customer service, easy to use software, easy to scale software as business grows Cons Time zones can make it difficult to time customer service calls Review Source PR Paul R. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym Master Wins." September 26, 2019 5.0 I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect. Pros Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this. Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all. Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away. Cons CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here. Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away. Reason for choosing GymMaster Customer service and back up support. 100%. It's a bonus the software itself was so good. I always understood any platform I chose was going to be good as many are, but I've been in the fitness game coming up 20 years now & it's always changing so I needed to make sure the support center had good open hours and were easy to work with so as my business changes the company I chose could change with me. GM are so accomodating and customize nearly anything to suit & quickly with mega fast reply times. Keep up the good work GM Review Source Response from Treshna Enterprises October 3, 2019 Hi Paul WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users. If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call. Thank you again for the wonderful feedback. JS Joshua S. Owner President Health, Wellness and Fitness Used the software for: 2+ years ### "Over seven years of wonderful experience with Gymmaster!" November 10, 2023 5.0 We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster! Pros The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes. Cons Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints! Review Source Response from Treshna Enterprises January 16, 2024 Thanks for your review and joining us for your amazing seven-year journey with GymMaster! Here's to many more successful years ahead! SE Sebastian E. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Why GymMaster works for our business!" August 29, 2019 5.0 It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential. Pros The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health. Cons There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters. Reason for choosing GymMaster Initially it was for the door reader integration even though we did not use it however we will be soon switching over all our systems to the new GymMaster readers. I also liked the UI on first impression. Review Source Response from Treshna Enterprises September 2, 2019 Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business! Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster. TT Tracy T. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome Product" September 2, 2023 5.0 Pros Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query Cons The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries Reason for choosing GymMaster The software is easier and more user friendly and found it was more updated Review Source MC Michelle C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gymmaster Changed My Business for the Better!" November 17, 2019 5.0 When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc. Pros Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches. Cons I did struggle a bit with finding which reports would give me the information I was after. Reason for choosing GymMaster I loved the fact that it was a New Zealand product! Plus it ticked all the boxes of what I was after. Being able to use it anywhere was a real bonus. Review Source Response from Treshna Enterprises November 18, 2019 Hi Michelle Thank you for the wonderful review. It's great to hear GymMaster has made life easier for both you and your members. Your feedback on the reports has been forwarded through to the team to work on. We are always happy to receive feedback as we want the end user to have a great experience using the GymMaster system. Thank you again. JN Jed N. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Gymmaster! " August 27, 2023 5.0 Pros Everything! I have no complaints for Gymaster! ! Cons I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful! Review Source CD Charlie D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Physiques Health and Fitness " August 30, 2019 5.0 My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could. Pros I like that it can manage our members in terms of automated reminders when memberships are due etc Cons I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not Reason for choosing GymMaster \[SENSITIVE CONTENT HIDDEN\] gave me a demo and it seemed suitable for what we wanted. The no contract was attractive and also \[SENSITIVE CONTENT HIDDEN\] would assist in converting the old software Review Source Response from Treshna Enterprises September 16, 2019 Thank you for this review Charlie, we enjoy working with you and appreciate your feedback. We are continuing to develop new ways of letting our clients know about upgrades they can access. We look forward to updating you on these changes in the near future. RS Renee S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks and hopefully see you again. " September 12, 2022 5.0 It was great. Good Communication and support. Pros We liked the seamlessness of membership sign up and swipe access assignment. Cons It was challenging werent able to fully integrate with debit success. Review Source Response from Treshna Enterprises September 18, 2022 Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer. Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer. Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym! Thanks again SL Sarah L. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Sin City Iron " August 19, 2021 5.0 It makes my job easier to keep track of members Pros Its easy to use and if I have questions GymMaster Customer service is great! Cons There isn't anything that I do not like about the software. It does everything I need Reason for choosing GymMaster The owners chose GymMaster Review Source Response from Treshna Enterprises September 18, 2022 Great to hear Sarah, thanks for taking the time to share your thoughts! AS Alan S. CEO Music Used the software for: 2+ years ### "I love "The Bash" formerly known as "Gigmasters"" February 16, 2021 5.0 OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.! Pros I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product! Cons Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants. Reason for choosing GymMaster umm, I think I made a mistake. Sorry Review Source DP Dallas P. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software and excellent customer service" July 4, 2019 5.0 Gym Master give us the ability to see who is coming and going from the gym during our un-staffed hours, this has given us the ability to offer our members a 24/7 gym. The reporting is clear and accurate which is something we rely heavily on to look after our members. Overall the software is easy to use and this is particularly important when we have junior staff at reception. The software is great and I highly recommend it. Pros POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly. Cons I cannot fault it. Our previous software was very complicated and hard to use. Review Source Response from Treshna Enterprises July 8, 2019 Hi Dallas.So thrilled to hear the GymMaster software (and hardware) has played an integral part in the day to day running of your facility. We aim to make the software as user friendly as possible so all staff feel comfortable using GymMaster. Look forward to more great years ahead. JV John V. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym Master is TOPS" August 29, 2019 5.0 It has been great- very supportive from first demo to final implementation and right through day to day usage. Pros #1 is the fantastic customer service and the team's responsiveness to all issues. Cons Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers. Reason for choosing GymMaster GM was willing to help us integrate with 2 other critical pieces of software (Mywellness/Technogym and our credit card billing provider, Integrapay). Plus the entire system is much easier to use and does a great job of putting the important details where you need them. Review Source Response from Treshna Enterprises September 2, 2019 Thanks so much for your review John. So happy to hear you are finding GymMaster and the team helpful for your club! Your feedback on assessments/measurements and trainer reporting will be taken onboard for future developments and improvements to the system. RS Robert S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing" July 4, 2019 5.0 Pros Ease of use. Value for the money. It made my job easy Cons The thing I like the least was that you had to have Internet to update profiles Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Response from Treshna Enterprises August 10, 2019 Hi Robert! Thanks so much for taking the time to leave us this wonderful feedback - it's great to hear we have made your life easier as a club owner. GymMaster requires an internet connection to synchronise your profile updates with the system. This ensures your important information is always up-to-date every time you log in from your computer, tablet or phone or if you have multiple users logged in and using the system simultaneously SB Sara B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great!" August 2, 2019 4.0 Overall it has been a good experience! Pros I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, \[SENSITIVE CONTENT HIDDEN\] is my favorite! Cons That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account. Review Source Response from Treshna Enterprises August 13, 2019 Hi Sara, thanks for taking the time to leave us this review! We're so glad you are enjoying your experience with GymMaster. This functionality is currently on our radar as a feature to implement - in the mean time we would be happy to schedule a session to discuss other debt collection features available through GymMaster that might help streamline the process. Thanks again for letting us know, client feedback helps us prioritize features that will improve the software. Talk to a Capterra advisor for free and get results within 15 minutes.