# Omnigo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Omnigo the right Law Enforcement solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews --- Omnigo 4.4 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 13th, 2025 # Reviews of Omnigo Ease of use 4.2 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PDH Pastor Don H. Overseer Religious Institutions Used the software for: 2+ years ### " What a great experience and Security tool to have. " November 7, 2017 5.0 The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet. Pros The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet. Cons We did not purchase enough licenses. If there's no internet, you will not be able to access the software. Review Source JF John F. Used the software for: 2+ years ### "Report Exec is a sound product" December 6, 2016 4.0 Report Exec is ideal for any Security or Law Enforcement firm whom wishes for incident report accountability. The Dispatch program is especially useful for operations involving multitasking of many individuals and tasks by a single dispatcher. Their customer service and tech support teams are attentive and responsive. If I were to critique a feature of the program it would be the use of vehicle tracking. It seems primarily designed for Law Enforcement, issuing tickets and detailed insurance/legal claim information (monetary values, legal fees, etc.). As a Security entity, our need is more for registering vehicles with associated tags and occasionally logging citations. I would also like there to be a West Coast presence to allow for Administrative training courses. I feel it would be beneficial to the customers if they could manage and facilitate their own systems with less manufacturer assistance. Pros The Dispatch software. The ability to multitask several Officers and assignments by one or two individuals is key to a competent workflow with minimal resources. Cons The lack or difficulty in customization. Review Source BG Bryan G. System Network Administrator Financial Services Used the software for: 6-12 months ### "If looking for visitor management choose a different platform than iPass visitor management" October 1, 2019 2.0 We are using Omnigo for visitor management and for keeping track of security guards at locations. Pros That they have a SaaS for the iPass so you don't have to manage the architecture on your own physical site. Cons Do not like waiting on hold for 45 minutes for Omnigo support for iTrak / iPass to answer. Typically 8 times out of 10 when I call in they are not able to answer it while I'm on the phone with them either. I'm a system network admin at my company and service about 10-12 other services and this support is around the worst that I've ever seen. Everything extra to do within iPass is either an extra module or doesn't seem to work properly. For example if you want something more than their can'd reports you have to buy the Ad hoc reporting module or the new reporting module that they are coming out with. If you want to import employees from a CSV or import them off of active directory groups on a scheduled basis you have to buy their import module. Sales team when showing product acts like each of these items comes with the product and doesn't tell you until after you have bought it that each of these is an additional module cost. The R3 scanners to scan the drivers license and auto input the fields for visitors works about half the time as it'll create a different visitor 50% of the time scanning the same exact drivers license. For example if your name is John Doe it would scan it the first time and see John Doe then the second time it might scan it in as John. Doe which would create a separate visitor record since they didn't match exactly. Alternatives considered [Eptura Visitor](https://www.capterra.com/p/117329/Proxyclick/) Reason for choosing Omnigo I wanted to go with Proxyclick but management liked Omnigo because they had the incident management and daily log features that could keep track of security guard rounds. ProxyClick was a way better option for visitor management if you are looking at just a visitor management platform. Review Source CRM Captain Richard M. Captain Law Enforcement Used the software for: 2+ years ### "The most bang for your buck!" December 6, 2016 4.0 The enterprise program is one of the most complete entry level systems around with expandability and design options that rival much more expensive competitors. With over 12 years in the partnership we couldn't be happier with the product! The ability to run reports in an instant, document compliance with ease, and manage the daily operational needs of the department is supported with a robust system on a minimal platform. The web based software frees up on site storage space while maintaining security and back ups through a variety of backend options. The only thing better than the product is the phenomenal customer support! In over a decade there has not been one item that wasn't rectified immediately, completely, and with the utmost of professionalism! If you are looking to upgrade your current system, ask yourself the same thing we did. What is more important than getting someone immediately to address your needs regardless of time or need? For us it was a no brainer. Report Exec Enterprise from CESI is the par excellance we choose over and over again each day! Pros The adaptability and integration options. Cons I haven't found it yet Review Source TF Tom F. Sr. Systems Administrator Higher Education Used the software for: 2+ years ### "Hands-off maintenance is a huge plus" December 6, 2016 4.0 I really enjoy the enterprise software that is hosted remotely on the Competitive Edge servers. It takes one more administrative/maintenance responsibility off our shoulders, ensures that we're always running the latest edition of the software, and utilizing the latest features. I also like the fact that my staff can access it from anywhere they have an internet connection - previously the program was only available on our local network. The only thing that keeps me from giving it 5 stars across the board is the dispatch module's continued reliance on locally-installed software. I was sold on this product due to all of the above-stated reasons but was quite disappointed to learn that there was still on-site maintenance requirements for the dispatch users. Any time the server/database gets updated, we have to locally update the required dispatch software. I am hopeful that this can be remedied in the future and this will truly become a cloud-hosted product. Pros Versatile features, hosted off-site, very accessible/responsive support staff Cons The need for local software on the dispatch module Review Source LK Lance K. Sergeant Primary/Secondary Education Used the software for: 2+ years ### "Used to be a great product" January 8, 2019 2.0 The now Omnigo, formally Report Exec, used to be a great company. I've noticed a huge decline in customer service and support. When I call customer support I'm always on hold for more than 10 minutes and have to call in again. It is very difficult because they have us, our data cannot be exported out of the software. I would have given Omnigo a 4.5/5 rating in our first year. However, the decline in many features and services has brought to express my concerns an opinions. Pros Highly customizable and generally easy to use. Provides many useful features when working properly. Cons Before Report Exec merged into Omnigo they were a great company and provided excellent service. Now, the system crashes and our data at one point was corrupted leaving me to fix the errors for many months. I've voiced my concerns resulting in little response or initiative from them to correct the issue. In addition, every year the cost per license continues to increase. Lastly, The app is still very "clunky" and doesn't provide for a fast login or even an option for touch ID. For a tech company specializing in software, I expected better. Review Source RV Ross V. Security Operations Manager Security and Investigations Used the software for: 2+ years ### "Great support for a great program" December 6, 2016 4.0 Have been using Report Exec Enterprise as well as the Dispatch program for over five years. We have been very pleased with both of the programs. Using them in tandem we have been able to compile the metrics needed to keep our department running smoothly. Any issues we have run into the support has been stellar. Not always able to fix an issue until an update or hot fix comes out, but they are right on top of troubleshooting and getting the issue taken care of for the next release. All in all a great program that has made our department more efficient and streamlined. Pros Great support and modules that cover every need Cons Can be a lot of updating required to stay on top of issues and use all the newest features. Review Source HB Heidi B. Security Manager Used the software for: 2+ years ### "Security Manager" December 6, 2016 3.0 We've had some struggles this year with our software. I have worked with several great people to try and resolve some of our issues. I have worked with other systems in the past and feel this system is a little more complicated than others. I was disappointed to find out mobile was going to be an additional charge because I was lead in a different direction when I was first told about it. Pros We love that we can place an officer on two calls at once. Cons We continue to have issues with the dispatch software since the upgrade. The calls continue to hang up in the dispatch field just to start the call. It really takes a long time to get the call in. Dispatchers also struggle to get current info on a person if on a current trespass or in the system. We were told it should run this as soon as you enter someone in. It appears as it is not doing this. Review Source CC Cameron C. Sergeant of Communications and Administration Public Safety Used the software for: 2+ years ### "Great Software and Support" December 6, 2016 4.0 Working with Report Exec for 6 years now, there has never been a time where I have felt unimportant. Tech Support is ready to lend an assist, quick response and aids in the "I forgot how to's." The integration of information is excellent and is the one-stop shop for our public safety needs. I am excited about the new features in development and look forward to the continued partnership between PBA and Report Exec. Pros Integration, all aspects of Report Exec talk to each other. Dispatch initiates all activity for the officers, so the connection between both Dispatch and Report Exec allows for the flow from one to the other and vice versa. Cons The Scheduling Module is a little complicated to use due to the dynamic nature of our institution and providing coverage. Review Source AO Anne O. Director of Security Security and Investigations Used the software for: 1-2 years ### "Exceptional Software" December 6, 2016 5.0 We use RE as our prime report writing software for our Security Department. The software fits our needs, and then some, perfectly. We use several of the options such as, daily events log, reports, parking permits and property. The software enables all of us in the department to be informed and current with happenings on campus. The reports produced by RE are professional looking and contain all of the information needed. Setting up RE was simple, even for a non-techie like me. I called on RE support a few times and they were great. Each time I called them they were able to assist me with my questions. I would highly recommend RE to other security departments Pros The professional reports that are produced and the options that enable us to track items: parking permits, property, reports. Cons The inability to register more than one vehicle to the same owner/driver and to produce two separate permits. Review Source BB Byron B. Director Hospital & Health Care Used the software for: 2+ years ### "Report Exec Appreciation " December 6, 2016 5.0 Report Exec has professionalized our department. It allows us to track trends, document events and reward those officers who excel in reporting writing/service. Pros Data Collection Cons N/a Review Source QI Qiana I. Public Safety Coordinator Education Management Used the software for: 2+ years ### "Great for our university " December 6, 2016 5.0 I like the functionality of Report Exec for Clery purposes. It helps us to keep up with the numbers throughout the reporting system. Review Source AC Alan C. IT manager/ Technical Officer Real Estate Used the software for: 1-2 years ### "Report Exec cloud application!" December 6, 2016 4.0 We switched from hosting Report Exec Prof. to the cloud-based Enterprise version. The new version is more organized, user-friendly and much faster. Support is great, they stay on top of your personal issues and verify all fixes. 1 year in and we are extremely satisfied so far. Pros Ease of use, ease of administration, great support! Review Source JC James C. Used the software for: ### "Excellent reporting software, other features lack" December 6, 2016 4.0 I have used this software for about 4 years, and the reporting features on the software are above and beyond top notch! The ease of use, detail capabilities in the reports, and other features related to case report and data entry are just phenomenal! The software lacks in other areas. Many of the modules "exist" but lack the same detail given to the core of the product (reports and dispatching). An example is parking citations. The citations themselves are in line with reports, but the online registration module lacks key elements to help fit our business needs and even is cumbersome at points. Key Database entry doesn't tie into contacts and scheduling is not easy to use. Overall, I am very happy to be a Report Exec customer. We have been modifying ourselves where possible to make Report Exec a key part of our business practices. Review Source JG Jeremy G. Officer #104 Used the software for: ### "Report Exec - North Hennepin Community College" May 9, 2014 5.0 The Report Exec program runs well, and is easy to use. New employees tend to learn the program quickly; which helps us keep accurate data while transitioning with new staff. The program has many pros, but my most used function is Admin Reporting. I can quickly collect data for exec. team meetings, and verify our data for validity. This function has allowed us to obtain new equipment and staff members, because of it's accuracy. A con to this program is since we upgraded to 2014 and switched server locations, it still loads and runs slowly at times. I have talked to tech support regarding this issue for almost six months, and although it is getting better, the issue is still not resolved. Review Source SM Steven M. Used the software for: ### "So so Software " December 6, 2016 4.0 we have used Report Exec for about 2 years now. I was more impressed with the software when we purchased it than I am today. There have been changes and updates that seem to make the software less user-friendly. As an example, the search function for incident reports was very simple to select a date range for the search. An update was done and it made the search much more complicated and takes much more time to get the information. Another upgrade made attaching a report to an email more difficult. As far as I am aware there is no app to run the program smoothly from an IPAD Review Source PB Pam B. Bylaw Enforcement Used the software for: ### "Used to track bylaw complaints, day to day issues, and reporting to Town Council" August 5, 2015 4.0 Good program to track issues, complaints and then allow reporting to managers. Reports have good detail to capture what is happening. Fairly easy to use, customer service has been excellent. Would really like to see the ability to search phone numbers on the drop down menu. Would like to have the ability to put in a daily event without any time reference, have not asked if that is possible it might be and I just haven't gotten around to asking. Review Source RO Robin O. Used the software for: ### "Report Exec review" December 15, 2016 4.0 We have been using report Exec for several years now and have been overall impressed with the system and its functionality. The updates can be challenging too with through the bugs and support is quick to respond, but the help is limited at times. Overall we like Report Exec and hope it will continue to develop. Pros Great functionality and fairly easy to use. Cons Updates cause glitches and support lacking. Review Source DW Dan W. Chief of Police Used the software for: ### "Reprot Exec Enterprise" March 5, 2014 4.0 We have been very satisfied with our use of Rep\[rot Exec Enterprise. CESI has been very responsive to our questions and are great to work with in solving problems. I like the fact that they started the online training sessions to address training needs, questions and issues. Still learning the product but very satisfied so far. Review Source JM James M. Used the software for: ### "Report Exec 2016" December 6, 2016 5.0 Overall this software is fairly easy to use, but has many features that are not "apparent" to the general user who does not have time or training in it's use. As an enterprise product it is awesome for sharing events and running reports on pretty much anything you can think up! Keep up the great work! Review Source MS Mike S. Used the software for: ### "Report Exec a great product" December 19, 2016 5.0 Report Exec replaced an old system that my company used. It was home grown with no ability to customize anything. Report Exec has solved a lot of our needs, and most importantly, aside from the great analytics -- the customer service is top notch!! Review Source TB Tiffany B. Used the software for: ### "Report Exec. Is Great " January 16, 2017 5.0 My experience with Report Exec. has been great. It's easy to use and I know it's hands down one of the best software systems out there. The system is very easy to use, and it's easily to fit to your needs as well as the company needs. Review Source PS Pete S. Used the software for: ### "Positive Overall" December 19, 2016 4.0 We've had Report Exec at UNW for about a year and a half and overall I would say everyone like it. The professional reports that are generated are much appreciated by anyone that has a need to review it. Thank you. Review Source NL Nancy L. Used the software for: ### "Report Exec Review" December 26, 2016 4.0 Customer service with one particular representative (Craig) has been great. He goes out of his way to help us accomplish what we need. He always returns our calls in a timely manner. Review Source DC Douglas C. Used the software for: ### "Campus Safety Report exec review" December 19, 2016 4.0 The standard features are quite understandable and easy to do. The problem I have encountered is using the administrative features to run data reports and stats. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.