# EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EZFacility the right Gym Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews --- EZFacility 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EZFacility Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews Theresa I ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed“ December 5, 2025 DR David R PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true.“ April 17, 2024 DS Darren S DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Great service, very friendly approach from all staff, a produce that will be used day-to-day and will make a massive difference to our work, a very clear training process focusing on this areas that are importance to your needs.“ April 26, 2023 CZ Cristina Z it specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “We occasionally encountered an error message if we wanted to edit groups.“ February 27, 2023 LA Linda A Wellness/ Membership Director Health, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.“ August 3, 2023 CP Chris P Sports Club ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Can be convoluted and long-winded to set things up at times without much automation.“ June 21, 2022 CP Carl q P Assistant Director Recreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service. “ August 25, 2022 JB Jensen B Owner, Director of TrainingSports, 2 - 10 employeesUsed the software for: More than 2 years. “This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally.“ October 18, 2022 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack G. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fitness Worx Gyms" June 19, 2019 4.0 Overall they have been ace! If I ever get an issue it is sorted asap. always getting better and improving their product. Pros The customer service is excellent and they have made huge changes to the platform over the last few months. Cons can be a tad clunky sometimes but they are getting better each month. Review Source KW Kyle W. Sports Centre Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic service" April 7, 2025 5.0 Extremely positive and supportive services. Pros The range of service provided by the platform Cons Change of financial info stored. Changing members details from DD payments to card payments using 16 digit card number. Alternatives were offered but there were additional costs Alternatives considered [Gladstone](https://www.capterra.com/p/76559/Plus2/) Reason for choosing EZFacility Better pricing and level of service requirement Switched from [Membr](https://www.capterra.com/p/145903/Membr/) Greater savings with EZfacility and better handling of payments. Improved the facility hire process Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "They are ok but beware of all you get an all the integration cost and fees and perks you need to add" December 5, 2025 2.0 It was ok in the beginning then they got really pushy to the end which is why we left - we merged to a much easier system which allowed our members to auto renew through an app and automaticity fix their membership - ez facility wanted to charge for an app as well - We were gateway and paying to many companies to do one thing so we moved to another much easier and seamless company gym masters who have been absolutely incredible to work with Pros We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed Cons Everything was ala cart - We continued to have increased prices even after being with them for over 10 years - they would adjust but you had to talk to them every year! - they do charge for everything you want extra even when you are a basic small facility like ourselves - We were needing to ingrate the door on top of a high monthly bill we already had with them for the little we did use and there was no way to adjust it - They wanted to charge me 200 extra a month to use authorize.net instead of their payment processing which is why we left - they also wanted to charge me 500 dollars for my client diet to merge to another software! Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing EZFacility WE left ezFacility due to all the fees - we are saving so much money by switching to Gym masters its a complete all in one system for gym management for half the cost! Review Source AB Avian B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "EZ FACILITY SOFTWARE RULES !" June 11, 2019 5.0 EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something. Pros The efficiency, ease, thoroughness is 5 - Star Cons Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing EZFacility MINDBODY IT wasn’t as good. Could not get in touch with anyone unless they were emailed. Software was difficult to understand and grasp. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Complicated, no great IT service. He’s to email first for help. Review Source DM Devi M. Gym Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The best client management system I have ever used!" February 18, 2025 5.0 My overall experience has been excellent! The technical support could not be better - my contacts are \[sensitive content hidden\], and they could not be more professional and knowledgeable. They have made a big difference to the smooth running of our business! I would not hesitate to recommend EZ to any company looking for a client management system. Pros EZ is very straightforward - if you spend a bit of time learning your way around the system you can soon learn to do whatever you need! It is so reliable - it has never failed me - I have occasional issues with my online coaching app and even my banking app when it is closed for work or they are having problems, but never with EZ! Cons I can't think of anything I don't like about EZ! It does everything we need! Review Source LD Lynn D. Office Administrator Sports Used the software for: 2+ years ### "EZ facility Review " October 26, 2024 4.0 Overall good experience and excellent customer support Pros Ease of scheduling, has very robust reports and great customer service Cons Software is expensive and always short on number of resources for scheduling purposes Review Source Brian M. F. Manager Used the software for: Less than 6 months ### "They have all the tools available, but the functionality still needs improvment." June 2, 2018 4.0 Great training and support. Pros They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer. Cons The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using. Review Source Response from Jonas Software June 4, 2018 Brian: Thank you for taking the time to write a review-- and I apologize in regards to the experience you have been having. From your description-- it seems as if there may be a few easy tweaks from an implementation side that will solve your issues. We will have a representative reach out today. Be well-- and thank you for your loyal support of EZFacility. -Bryant Paul P. Regional Sales Manager Pharmaceuticals Used the software for: 2+ years ### "Owner" December 5, 2016 3.0 Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system. Review Source Brittany T. Independent contractor Consumer Services Used the software for: 1-2 years ### "Used to use" December 8, 2019 5.0 I never had any problems using it in the past for work. Pros There’s a little bit to learn but once you figure everything out it is very simple to use and I’ve never run into any problems. Cons There’s a little bit to learn in the beginning, not the simplest but once figured out very easy to navigate. Review Source Lauren R. Office Manager Used the software for: Less than 6 months ### "Compatible but training could be better" November 7, 2017 4.0 Ease of scheduling, but collecting payment is not efficient for a class setting. Pros the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in. Cons the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work. Review Source JS Jenniffer S. Front Desk Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "EZ Facility Software Review" October 10, 2018 4.0 Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level. Pros I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions. Cons I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen. Review Source LA Linda A. Wellness/ Membership Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Ez Facility Review " August 3, 2023 4.0 Ez Facility is overall a good program. Pros Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much. Cons When a family comes in to sign up i know that we can connect them, but i dont like the fact that we have to create a whole new profile for them. Review Source AO Aaron O. Operations Manager Used the software for: ### "The Most Comprehensive and Accommodating Browser/Portal Based Software Solution for Any Size Gym " September 8, 2011 4.0 The Washington City Community Center in Washington City, Utah has been with EZ Facility since 2008 and have been consistently impressed by its abilities and functionality. It is an incredible system that has made me feel, as and operations manager over a 110,000 sq. ft facility, always in control and on top of my facility. In this industry those are feelings that are hard to come by. In particular, EZ Facility Software in completely portal based...That means I need no special computer servers or updating schedules for software because all a facility needs to run EZ Facility is a internet browser. No need to run PCs or Macs only, just open your browser and log in! We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service. Sincerely, Aaron Olsen Operations Manger Washington City Community Center Washington City, Utah Pros Browser/Portal/Cloud Computing- The software is not loaded on a computer or a server. You log on by simply connecting to the internet, opening your browser and logging on to EZFacility.com. All the different components of the software are fully integrated with one another. Employee Time Clock, Facility Schedule/Online Schedules, Customer Liability Waivers, Point of Sale Register Modules, Program/Group/Sport Registration and Online Registations, Facility Reservation System, Membership Sales and Tracking, Membership Check-in, Equipment Rental, Attendance, Client Information, and Financial Reports. More specifically, the financial reporting is unmatched, in that it allows the facility to extract and export any amount or detail of data that is desired. The Management Dashboard in particular allows the administrator to stay in control at all times my monitoring each of the many variables affecting the facilites income. From there, trends can easily be established and planed on. Cons I would like to see more integration with Smart Phones with EZ Facility. Currently I can use EZ Facility with my Iphone, however, there remains room for the developers to optimize a mobile version of the software. I believe it is in development; however, it would be nice to have seen that sooner. Review Source BS Bobbi S. Physiotherapist/Strength & Conditioning Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service is top notch. A few small challenges with the software, but they are quick to help" September 8, 2017 4.0 We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle. Pros Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it. Cons Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on. Review Source Response from Jonas Software October 23, 2017 Hi Bobbi, Thank you for sharing your feedback. We are grateful for the opportunity to provide you and your business with great Customer Service. We have recently made changes and new updates to our Self Service portal. For more information or for any questions, please feel free to contact our Customer Support Team at (877) 358-7774. Thank you for your support, we look forward to our continued partnership. -The EZFacility Team DB Dillon B. Facilities Director Sports Used the software for: 6-12 months ### "great software and easy to use" July 28, 2022 5.0 we are very pleased with the software and customer service provided to us. Pros We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software Cons We have needs for a few custom reports, unfortuantly this software does not allow us to generate them. Review Source Response from Jonas Software July 29, 2022 Hi Dillon, thanks for taking the time to leave us a review! We're happy to hear how EZFacility has helped bring clarity to your financial reporting, simplify scheduling, and streamline other day-to-day operations. We also appreciate the feedback regarding custom reports and will be sure to consider this for possible future development. Thanks again for your loyalty and partnership. If there's ever anything we can do to improve your experience, please don't hesitate to let us know! JG Jake G. GM Used the software for: 2+ years ### "I am very happy with EZfacility. Great customer service and extremely fair. Thank you!" August 25, 2017 5.0 Pros I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations. I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative. Cons I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in. Review Source Response from Jonas Software October 23, 2017 Hi Jake, Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! We at EZFacility are continuously working to enhance our features and our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team RM Richmont M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "My Daily Routine" September 13, 2022 4.0 I think it is user friendly, It is so EZ to use. Pros It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time. Cons Lockers maybe? Since i have never used it since the beginning. Review Source Response from Jonas Software September 21, 2022 Hi Richmont, thank you for taking time to leave a review. We are super happy to hear that EZFacility makes your daily routine more time efficient. If you ever have more feedback you'd like to give us, please don't hesitate to reach out! SH Sarah H. Financial Controller Sports Used the software for: 2+ years ### "Bounce gym " April 20, 2019 4.0 Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference. Pros \-Schedule gives great “at glance” view of what is happening on a given day - self service app - memberships Cons \-bit clunky to enter packages -no automatic email to customer when a payment fails -could have ability to create own reports - ability to add password protected notes re treatment to a clinic page Review Source Response from Jonas Software April 26, 2019 Sarah: We appreciate you taking the time to leave this review-- and appreciate the feedback and product suggestions. Should you ever have any questions or concerns feel free to reach out! -Bryant KS Kira S. business manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great - would be hard to switch to someone else because of their technical support. Invaluable!" September 1, 2017 5.0 Pros The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need. Cons Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past. Review Source Response from Jonas Software October 17, 2017 Kira, thank you for sharing your feedback. We¿re grateful for the opportunity to provide great customer service to you and your business. We have recently deployed a new and improved Self Service. If you have a question regarding the updates, please contact our Support Team at 866.498.3279 ext. 3\]. Thank you for your partnership. ¿ The EZFacility Team EP Eric P. Manager Consumer Services Used the software for: 2+ years ### "Great service makes it all worth it." June 24, 2016 5.0 I can't stress enough that it's a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn't friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well. Pros The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc) Cons That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer Review Source CK Conrad K. Sales Representative Used the software for: 6-12 months ### "An excellent way to go about managing our small gym. Love the ability to manage trainer's schedule." February 21, 2018 4.0 Fantastic way to take control of a small gym. Love the ability to schedule trainers and manage payroll all in one place. Pros I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll! Cons The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time. Review Source Response from Jonas Software February 22, 2018 Conrad: Thank you for the review and for your kind words. In regards to support and the on-boarding process-- we strive for excellence and to ensure a smooth transition for our clients. If we did not meet that standard I would love to learn more about your specific experience and how we can improve. Feel free to email info@ezfacility.com-- and we would love to connect! -Bryant CR Charlene R. Owner Used the software for: 2+ years ### "It accomodates larger gyms or clubs but misses specific features for studios" August 25, 2017 4.0 Pros It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity. Cons Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients. Review Source HDK H. Diane K. League administrator Sports Used the software for: 1-2 years ### "EZFacility makes it easy to stay organized. " June 12, 2020 4.0 I like the ease of use and convince it provides us. Pros I like that everything can be organized, it syncs with our web site, makes registrations easy on our side and our customer facing side. Cons It can be difficult due to all the options available, but once up and running this because less confusing. Review Source Response from Jonas Software June 16, 2020 Diane: Thank you for taking the time to leave a review-- and for your continued patronage of EZFacility. Should there ever be anything we can do to further assist you in crushing your business goals-- just let us know. Be well. -Bryant Strozinsky BV Brad V. owner Sports Used the software for: 2+ years ### "good program" November 1, 2016 4.0 EZ facility has been a good system for us for about 10 years now. Very functional and easy to use. Thanks. Pros scheduling is easy to use Cons no app. its very hard to use on your phone. Review Source Response from Jonas Software November 1, 2016 Brad: We appreciate the kind words and for you taking the time to fill out this review. When it comes to an app we do offer a client facing mobile app that can be branded to your facility. However, if you are referring to something different we would love to hear your suggestions! Feel free to reach out to success@ezfacility.com to tell us more. Thank you for your patronage and should you ever need anything just reach out! KH Kevin H. Managing Member Entertainment Used the software for: 6-12 months ### "We use EZ Facility to manage schedules and POS. " June 3, 2018 4.0 It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks. Pros POS has great features, and being able to search products is done well. Scheduling has many features and the options to book well in the future is really nice. Cons Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization. Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.