# HARMONY Medical Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HARMONY Medical the right Medical Practice Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/5409/HARMONY/reviews --- HARMONY Medical 4.4 (34) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HARMONY Medical Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RS Rebecca S AdministratorMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The best part of Harmony is the customer service that comes along with it.“ December 21, 2023 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kE kathy E. Billing Manager Mental Health Care Used the software for: 2+ years ### "What Do You Value Long Term?" July 7, 2021 5.0 What do you value in the long term? Do you value a company that has mutual respect and want to partner with you for your success? Harmony Medical has become to Cedar Creek Integrated Health a partner. They know our client base and understand our business. We call them morning, night, and weekends--A PERSON who knows our names answers. Our company has chosen that what we value is not only the product but the PEOPLE who represent the company. You won't find better customer service anywhere. Pros Customization-- Whenever we needed a change to a template, a report, a modifier added, a location code added to identify a specific code from another location with the same code--no problem. Cons I truthfully can't identify one thing that I don't like. Whenever we have had a problem --Harmony has been more then willing to work with us to find a solution. Reason for choosing HARMONY Medical Please see above comments--ability to customize to fit our needs and to see our unique rural mental health clinics as separate yet belonging to a group. Review Source SA Sarah A. CEO Mental Health Care Used the software for: 2+ years ### "Solid Choice Without Additional Headaches" July 21, 2021 5.0 I've worked with and along side of Harmony (as I consider them a partner in my daily practice) since 2009. They dive in and support whenever needed and requested, otherwise it's a seamless easy partnership allowing for optimal use of time/effort/energy for administrators, staff and providers to focus on the clients we are all honored to serve. The \[SENSITIVE CONTENT\] has a genuine strong business mind yet his heart and purpose in his leadership role (dedicated to helping the clinics and clients they serve) shows his golden irreplaceable heart that has a purpose that allows any business to have the possibility of high clinical quality of care with ethic and honor behind the scenes. Pros Harmony allows us to bill effectively and efficiently. Their support members are knowledgeable and longterm employees whom not only know the product like the back of their hand, they are dedicated to assist to use it in a customized manner to each practice. The practice management system is easy to use and understand, as well as a tool we use to keep us all organized and on top of it all without the cumbersome time wasting alternatives. Cons The Patient porthole is not appropriate for mental health, so the constant workarounds re: such has been frustrating but definitely manageable and the Harmony team has encouraged us and works with us with any augmented system/policy/practice we have decided up best for our specifications. Reason for choosing HARMONY Medical Robb Riley and the team of thoughtful and responsive professionals (whom are consistent and dedicated) that work along side of him. This world is shorted of businesses that have a heart, ethic and can be productive, efficient and have the positive timely outcomes needed for any business. I'm known as a "hard sell" or frankly a porcupine of a person (prickly and hard to please) and yet, I will not hesitate to recommend a company that not only has met my high expectations, I am proud to be among their partners offering excellence and the 1:1 service that makes it all work. A very well earned and deserved recommendation I am offering (which I am known for NOT doing). Choose anyone else and it'll be a risk, Harmony is the sure winner in the lottery ticket of health care system practice management and billing software with our question. Review Source MG MARINA G. Administrator Medical Practice Used the software for: 1-2 years ### "Comprehensive Data Platform" September 15, 2016 3.5 Pros helps me keep patient information in one place that I can rely on when counterparts are absent from the office. Cons interface design/function is antiquated. THe buttons and interface resemble a very old computer software platform making this feel less efficient in it's process Review Source MB Megan B. executive director for Sunburst Mental Health Care Used the software for: 2+ years ### "review from a community based mental health center" July 12, 2021 4.0 I feel that our clinic has grown with this EHR as they have grown, having worked with a variety of EHRs I find this system to be fairly easy to use with their access to leadership and willing to modify their product stellar and something I have not experienced with other EHR systems Pros editing templates as compliance standards change has been a critical issue and something that is quickly and well accommodated for with this system. We have always been able to trouble-shoot and connect with Harmony staff to remedy issues quickly. We are impressed with the provider type diversity Harmony offers as it is equipped for a wide variety of provider types for if/when we chose to diversify our practice Cons The software is lacking some of the features present in the larger EHR networks--in this we feel that Harmony is always available to improve their system and their leadership team is always available, something we would not have with a larger EHR, in addition the cost is manageable whereas a larger system would be more expensive Reason for choosing HARMONY Medical cost was an issue access to key leadership and the ability to edit the EHR to our needs was very important to us We are a smaller clinic and working with a smaller network was appealing as well Review Source TK Tara K. Lead Administrative Assistant Mental Health Care Used the software for: 1-2 years ### "User Friendly and Functional!" July 20, 2021 5.0 Harmony Medical is always available and willing to help with whatever I need! I so appreciate it when I can call and have someone able to help me right then with anything that comes up. Their customer service is top notch. Pros I love that any information I need to look up is right at my fingertips. It is very user friendly. Cons I feel that some of the reports don't show exactly the information I need to see, but Harmony is great about helping find the correct report or customizing reports for what is needed. Review Source AK Angel K. medical assistant Medical Practice Used the software for: 2+ years ### "Harmony EHR " July 15, 2021 4.0 Pros The software is very easy to use and navigate. Cons The software is constantly asking for a verification code when logging on from different computers. It also takes awhile for some of the features to load. Review Source BM Bonnie M. RN Medical Practice Used the software for: 2+ years ### "Not quite in the 21st century, but Harmony is easy to use by all in our office. " July 21, 2021 5.0 Our customer and technical support has been wonderful. Our tech support person, \[SENSITIVE CONTENT\], is very knowledgeable and helpful. He can either fix the problem, or directs you to someone else who can. Pros The ease of scheduling a patient, and following the patient throughout their visit. Cons Office staff says our 2 programs don't interact with each other. A change made in our EHR, should automatically populate in Harmony, but it doesn't. Review Source JF Julie F. Chief Executive Officer Mental Health Care Used the software for: 2+ years ### "Julie Fleck's review" July 7, 2021 5.0 Very positive, have worked with them for many years, they are a solid team with support and training available Pros Ease of use, customer service is excellent, response time to concerns is quick - within hours Cons lack of synchronicity between EHR and PM Review Source CW Casey W. Billing Manager Medical Practice Used the software for: 2+ years ### "Harmony" July 7, 2021 5.0 Pros The software is easy to learn and use. Harmony was able to customize the software to our needs. Cons Not really a con, but it would be helpful if Harmony was able to interface with other EMR's. Reason for choosing HARMONY Medical Price Review Source CD Cathy D. Medical director Medical Practice Used the software for: 1-2 years ### "Pain practice EHR and Practice Management" July 12, 2021 5.0 Excellent company Pros Easy customizable software , excellent VERY prompt customer /tech service Cons The scheduling although easy to use if difficult to see Review Source NK Nihar K. Analyst Financial Services Used the software for: Less than 6 months ### "Medical Paperwork Harmonized " January 19, 2017 4.0 Medical planning was made very easy with easy tools and great functionality. Pros Easy to access medical records. Cons Graphing capabilities could be improved. Review Source AW Amber W. Medical Billing Specialist Mental Health Care Used the software for: 1-2 years ### "Harmony Review for Outpatient Behavioral Health Services " September 19, 2024 4.0 We have enjoyed working with the Harmony team; they are dedicated to training and assisting. Providers need additional time and training to understand all the nuances within the system. Harmony has been an improvement over the former EMR, and we are satisfied with the system, and very appreciative of the team working with us. Pros The team at Harmony are kind, and helpful individuals who work closely together and can be reached easily when needed. Each individual has their own specialties. The same team who helps prepare & implement the new EMR are the same who come in to train, and the same you communicate with moving forward. Cons Providers have found the entry of clinical documentation to be extensive and confusing. Training new providers takes more time than expected. There are features that we wish to use but are not able to without additional purchase. The development team is continuously working to better the the software. I hope in the future the clinical (Azalea) and the PM sides of the EMR come together more so we the financial/ledger data can be shared on both sides. Reason for choosing HARMONY Medical We are a non-profit and needed a software we could afford. Some of the primary things we were searching for included; customer service, ability to E prescribe, cloud-based, client portal, credit card integration, and most importantly, easy for the providers and staff to learn and use on a daily basis. During the reviewing and reference checking process, we learned Harmony was a better option compared to the others. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Psych Advantage (Compulink) had a calling service that was impossible to reach, and had to speak to a different person every time. The system needed constant rebooting, causing a lot of down time. We experienced issues such as charts dissappearing from accounts, and untrustworthy financial reporting. Review Source PH Patrick H. LPN Mental Health Care Used the software for: 2+ years ### "Great for our clinic" October 1, 2024 5.0 Very good, we have a contact person named \[sensitive content hidden\] who makes it easy to solve any issues. Pros I like that it can be accessed through a browser and that the e-scribing is efficient and easy to track. Cons I don't have many issues with how I use it. I am not a provider so I don't have templates or documentation. Review Source VR Verified Reviewer Therapist Mental Health Care Used the software for: 1-2 years ### "I mean it works?" October 7, 2024 4.0 Useful but at times frustrating and tedious Pros Ability to structure notes and give appropriate info Cons Automatic log outs when doing work leading to loss of progress or incidents of it automatically erasing my notes Review Source sB shelley B. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Satisfied Provider" October 7, 2024 4.0 Mostly quite reliable, occasionally I'll have an issue but they seem to get resolved quite quickly Pros Seems to work well from a provider's perspective Cons I can't change my schedule (which may be a clinic limitation, not a software limitation), sometimes it quits randomly Review Source RH Rick H. User Mental Health Care Used the software for: 1-2 years ### "Team is great product is ok" October 14, 2024 3.0 Love the team we are working with but do not love the system Pros the support team is great trying to help with issues Cons Do not find it user friendly and the fact the 2 systems do not talk to each other Review Source CB Crysta B. Medical assistant Medical Practice Used the software for: 6-12 months ### "Harmony for medical" October 1, 2024 5.0 It has been easy so far to work with harmony medical. Pros The site is easy to use and is simple to navigate Cons It can glitch sometimes and sometimes will take time to reload Review Source TH TONYA H. NP Hospitality Used the software for: Less than 6 months ### "Harmony Review" October 7, 2024 3.0 Ok. The shortcuts could of been easier to use. Pros Easy to use. Easy to move stuff at times. Cons Alot of duplicate stuff. It would hang up a lot. Review Source KW Kayla W. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "Managing Patients and Their Information with Ease!" October 7, 2024 4.0 It has been a great experience so far! Harmony is a user friendly program that makes training for a job a breeze; But continues offering benefits, like ease of scheduling patients and entering any information needed to their charts with a few clicks of a mouse! Pros Harmony is very user friendly! It is very explanatory when learning the system and is simple to navigate if you manage to get lost. I never have any issues with entering information about patients to their charts and can always fine what I'm looking for with ease! Cons The only downfall is not having a payment portal attached to the main system. Review Source TK Tamunotonye K. Laboratory Technician Hospital & Health Care Used the software for: Less than 6 months ### "Harmony Medical" May 11, 2025 5.0 My overall experience with Harmony medical is very good because they are a leading brand Pros I like Harmony medical because they are UKs most trusted needle classic plus brand Cons It don’t really least like anything about them just that their site can be difficult Review Source RS Rebecca S. Administrator Mental Health Care Used the software for: 6-12 months ### "Great product, even better team" December 21, 2023 5.0 We were fortunate to have \[sensitive content hidden\] as our on-site trainers. They were both phenomenal at their jobs and we continue to get support from them on a regular basis. Overall we have enjoyed the system and look forward to continuing to learn more about the system and its many functions. Pros The best part of Harmony is the customer service that comes along with it. From the sales team, to the install and the continued support, everyone has been amazing. They are extremely responsive to questions, regardless of how many times I ask. They have been able to customize all of the features we have requested and have been able to walk us through the process to change from a third-party billing company to in-housing our own billing. They tailored each training to fit the individual needs of the trainee and have demonstrated extreme patience in dealing with our staff who are not computer savvy. Cons Because we were changing from a third-party billing company to utilizing the Harmony system for billing, we did have to make changes which slowed payments. This is something anyone who is changing services should be prepared for. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) We wanted a system we could customize and also wanted to be able to do our own billing. Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: 6-12 months ### "Having harmony with HARMONY Medical " October 16, 2023 5.0 Es un excelente software es eficaz y su servicio al cliente es muy destacable. Pros Es un programa muy bueno pues la eficacia que tiene para la facturación y la rapidez es asombrosa no solo por el software si no también porque el soporte técnico es rápido y eficiente y de verdad conocen el producto que ofrecen. Cons Seria mejor si tuviera mas funciones debido a que unas veces le faltan algunas que si implementan otros muy reconocidos softwares. Review Source LZ Laura Z. Clinic Admnistrator Used the software for: 2+ years ### "We have had a fantastic experience with the Harmony team and Software. " October 12, 2017 5.0 Pros The Harmony Medical Practice Management system is efficient for scheduling and billing, and the support staff at Harmony are very helpful whenever questions arise. The SOAPware documentation system is easy to learn and is simplistic for our mental health outpatient practice. Cons The biggest issues are when the system goes down and is not available, but the Harmony support staff are always available and address these issues right away. Review Source MA Mary A. Office Manager Used the software for: 2+ years ### "Easiest system I have ever worked with. IT is available 24/7. " October 12, 2017 5.0 Time efficiency Pros Very user friendly and easy to navigate through the appointment book, posting charges and payments, I love the alert program. Has benefited much with repeat customers who have been sent to collection. Cons Inability to post 2 payments in 1 transaction. Inability to block a provider's schedule a week at a time. Can only block a day at a time. Review Source RM Ruth M. Officer Manager Used the software for: 2+ years ### "Been a customer for 10+ years." October 16, 2017 4.0 Pros The support staff is very accommodating and respond when called. Harmony tries to tailor software to suit your needs. Cons The cost of software rises every year. However, Harmony tries to work with you to keep costs down. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.