---
title: "ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is ChiroTouch the right Chiropractic solution for you? Explore 1134 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/48210/ChiroTouch/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

ChiroTouch

4.1 (1134)

[View alternatives](https://www.capterra.com/p/48210/ChiroTouch/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of ChiroTouch

Ease of use

4.0

Customer Service

3.9

## Pros and Cons in Reviews

SK

Sarah K

Owner and ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need.“

April 28, 2026

SS

Suzy S

Chiropractic AssistantMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information.“

April 29, 2026

NG

Nicole G

ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking.“

April 28, 2026

Mark S

Chiropractor AdmisistratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why.“

May 26, 2026

DB

Dr. Melanie B

ChiropractorHospital & Health Care, Self-employedUsed the software for: 6-12 months.

“ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management.“

April 28, 2026

GB

Gerardo B

ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform.“

April 28, 2026

CH

Carlos H

ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“The billing side is one of the biggest strengths—it helps streamline insurance, ERA/EOBs, and keeps things organized.“

April 28, 2026

DY

Daniel Y

ChiropractorHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months.

“It allows reoccurring appointments to take place on top of blocked slots, which I don't think should happen.“

April 28, 2026

## Showing most helpful reviews

Showing 1-25 of 1134 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dr. Nadia R.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Do not regret migration~"

December 20, 2024

5.0

Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud.

Pros

I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to.

Cons

The training process. Re-watching webinars. On-boarding team schedule availability.

Switched from

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)

SQL requirements and it was making all my computers run slow.

Review Source

NG

Nicole G.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A Solid Choice for Chiropractic Practices"

April 28, 2026

5.0

Overall, my experience with ChiroTouch has been very positive. It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking. There is a learning curve - but customer service is great and there are a variety of ways to reach out for help - chat, phone, email. The cost is on the higher side, but the level of customization and functionality makes it worthwhile.

Pros

The biggest strength is the patient management and documentation. Note-taking is efficient and the platform helps support proper compliance, which is a big plus. The software is highly customizable, which is both a benefit and a challenge. You can tailor it to fit your practice very well, including patient communication through emails and text messaging

Cons

The biggest downside, in my opinion, is the cost. It’s a significant investment. And there is a learning curve, no way around it. The software is highly customizable, which is both a benefit and a challenge.

Switched from

[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/)

I switched from ChiroSpring because I was looking for a more advanced, customizable system. ChiroTouch offers more depth in documentation, patient communication, and overall practice management, which made it a better fit for my needs.

Review Source

SM

Samuel M.  
Operations and Practice Developer  
Medical Practice  
Used the software for: 2+ years

### "Solid in the clinic, unreliable where it counts - and years of unanswered requests"

July 21, 2026

2.0

We're a four-location chiropractic practice, about 55 staff, on ChiroTouch Cloud since March 2023. I've used it daily as a CA and now use it regularly to pull financial reports and run audits, so I've seen it from both the front desk and the back office. In the treatment room it's genuinely good. The problem is everything downstream of that: the Analytics section is unreliable and incomplete, support is slow and dismissive, and the requests that matter to billing and operations have gone unanswered for years while cosmetic, doctor-facing tweaks get shipped quickly. For a system a business owner has to depend on, that's a hard combination to live with.

Pros

Day-to-day clinical work is where ChiroTouch shines. Charting is fast and reliable, adding charges and billing is smooth, and custom codes are easy to manage. The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. The core clinic experience works.

Cons

The Analytics section is the core issue, and it's twofold: it's unreliable, and it's incomplete. Unreliable — reports break with no warning and no pattern. Some days a report runs instantly; other days the exact same report churns for an hour or two and never returns, and you give up and try again the next day, when it suddenly works in seconds. There's no way to predict which reports will fail. Filtering is not intuitive; simple tasks require prior experience or a support call. It took me three days and six to seven hours of work — much of it on support — just to understand how the AR aging buckets and filters actually worked. Every time we or our billing team raise these issues, support tries, but nothing ever improves lastingly. The Analytics section actually used to work better than it does now. Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together. Insurance and LIEN aren't separated, and LIEN returns and deductions aren't tracked at all, which are basic things a clinic needs to see. The gaps are severe enough that we've had to build our own internal reporting tools to get numbers ChiroTouch can't reliably produce. The pattern behind all of it is responsiveness. Our billing team has asked for Analytics fixes for years with nothing to show for it. In ChiroTouch's own public idea portal, the earliest request for third-party API access is dated July 13, 2022; the single most-voted feature request (posted January 29, 2023) has 337 votes and still isn't built; and there are 847 suggestions sitting under "future consideration." Meanwhile, doctor-facing note changes with under 100 votes get implemented quickly, and development time exists for touches like birthday confetti on patient profiles — but a billing request with 300+ votes waits years. The contrast that says the most: the Fullscript integration launched fast, because that partnership benefits ChiroTouch. When a change benefits the customer instead, it waits. Support quality compounds it. In my experience the first 30–60 minutes of a ticket are spent getting the rep to take the problem seriously at all; only then does real work begin, and even then it took escalation to developers and multiple days to resolve. Our billing team describes the identical experience every single time. I submitted my own API request about three months ago and got no substantive response — an email did arrive, but a month late and without even stating what it was about.

Review Source

JF

Jeffrey F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ChiroTouch adapts and improves, just what I need"

April 28, 2026

5.0

Very good. I'm happy with ChiroTouch, having used it since 2012, and will continue to use it for many years.

Pros

It is customizable. I can add hot buttons for charges, diagnoses, exam tests, notes in all areas of the SOAP note. Document uploads are quick and easy. I have it connected with a credit card processing system and it is fully integrated with ChiroTouch and works perfectly and quickly. The scheduling, appointment reminders, and method of organizing all this works really well. And the good thing is CT actually listens to their customers! There is a portal for feature requests and many of these I've submitted have been considered and applied. It's made the whole thing work so well for my clinic.

Cons

Initially, there were several things that took extra time, but that was 5+ years ago. And in these 5 years they've improved and fixed all those problems.

Switched from

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

better for a chiropractic practice, has calendar and soap notes - everything I need

Review Source

GB

Gerardo B.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Chirotouch making practice super easy"

April 28, 2026

5.0

I have had a great experience, me personally I did cancel chirotouch due to pricing, but when i switched to Jane, Jane was very complicated to get used to after coming from chirotouch. I knew immediately that I had to go back and know that we pay for the better EHR system

Pros

It is super easy to use, made by chiropractors for Chiropractors. Scheduling is super easy to use and I am able to do charting for my patients super fast and easy

Cons

Pricing has always been my fall point. There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane was overwhelming and too hard to use and to customize to my liking

Review Source

NW

Nicole W.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly"

April 28, 2026

5.0

Overall we enjoy using ChiroTouch. It has made things easier for front desk and for staff to manage appointments.

Pros

Scheduling appointments are easy. I do like how the payment system is integrated and easy to process. I also like the new itemized receipts, this has been a game changer.

Cons

Texting, I don't like that it is a different phone number from our office number. I also don't like the bulk texting I wish I could add a wider range. I also wish we could text bulk patients that have not been treated not the ones who have been treated that day.

Switched from

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

Out dated and needed something for our growing practice.

Review Source

KE

Kyle E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ChiroTouch Experience"

April 28, 2026

5.0

My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better.

Pros

I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything.

Cons

I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time.

Alternatives considered

[ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)

Reason for choosing ChiroTouch

ChiroTouch has an easier and cleaner use than competitors.

Review Source

SB

Steven B.  
Chiropractic Physician  
Alternative Medicine  
Used the software for: 2+ years

### "I HIGHLY recommend ChiroTouch for any chiropractic office"

December 29, 2025

5.0

ChiroTouch is the fourth EHR software I have used, and is easily the best. The Exam and SOAP note was thoughtfully designed with the aid of a billing specialist to be compliant with insurance. The price is less than most other EHR software.

Pros

The software is designed specifically for the chiropractic practice unlike a couple other EHR software I have used. It is highly intuitive; I easily figured out how to use almost every aspect of the software even before my initial training. ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting.

Cons

Occasionally during the workday there are times when I cannot access the software due to problems with the server. I cannot use the G8942 or G8539 codes for Humana. I'm not sure if that is the clearinghouse, ChiroTouch, or Humana causing the incapability with the codes.

Switched from

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[6sense HQ](https://www.capterra.com/p/83528/iSALUS-EHR/)

The other software made billing a chore, and the expense was high. Additionally I had to try to make it work for a chiropractic office, and it caused my notes to not be fully compliant. Writing a new patient exam took 30-45 minutes.

Review Source

KB

Kenneth B.  
MGR  
Medical Practice  
Used the software for: 6-12 months

### "Game Changing EHR tools"

April 28, 2026

5.0

I shopped around for the right EHR for a long time. I hesitated to join ChiroTouch thinking it would not fit my needs. But I am so glad I finally came around. It has been such a great software.

Pros

The AI features for documenting are game changer and the customer service is exceptional. They are always refining current features and adding new features.

Cons

I was worried about the price at first, being more expensive than my other software. But a few months after joining, they added the AI documentation feature which has cut my documentation time in half and allows me to see more patients, more than making up for the cost!

Switched from

[zHealth](https://www.capterra.com/p/162807/zHealthEHR/)

ZHealth couldn't meet our demands and had some technical glitches that made it unreliable

Review Source

Cookie U.  
Chiropractic Assistant  
Medical Practice  
Used the software for: 1-2 years

### "SAVE YOUR MONEY!"

April 14, 2026

2.0

Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else.

Pros

There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training.

Cons

There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch.

Switched from

[EZBIS](https://www.capterra.com/p/27270/EZBIS/)

I really don't know it was Doctor's decision

Review Source

Response from PracticeTek

April 21, 2026

Thank you for sharing your feedback, Cookie. We’re very sorry to hear about your experience and understand how frustrating it is when support, billing follow-through, and day-to-day usability do not meet the needs of your practice. At ChiroTouch, we know that reliability, responsiveness, and ease of use are critical, and we regret that your experience left you feeling unsupported. Feedback like this is important because it highlights where expectations are not being met and where we need to do better. We would appreciate the chance to review the issues you mentioned more closely and connect you with the right team. Please contact us at support@chirotouch.com so we can follow up directly.

LM

Lalo M.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "I Enjoy Chirotouch"

April 28, 2026

4.0

I enjoy using Chirotouch far more than our previous system which was not chiro specific and required alot of work just to do simply changes

Pros

Easy to use and teach new people. Customizable and they listen to suggestions for new features and ideas.

Cons

Getting issues fixed is a bit of a process and can take a couple days to get a call back. would prefer to be able to call and get things fixed quickly especially since it is usually something small.

Switched from

[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)

Made the change mostly due to wanting something Chiro specific

Review Source

JZ

Jordan Z.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Gamegchanger!"

April 28, 2026

5.0

Overall, it has saved us so much time and made our accounting easier. Any time we have questions, the customer support is so convenient to use and so helpful when it comes to working out any bugs and issues we may have!

Pros

It has every feature a chiropractor could want for their practice! It has streamlined so many of daily processes and made exporting reports so easy.

Cons

That we couldn't easily upload and transfer our patient base from Tebra to the chirotouch cloud version

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Tebra is not built for chiropractors and only had basic features. It made many things for us hard

Review Source

LM

Laura M.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Server was nice. Cloud is a mess."

October 12, 2025

3.0

Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option.

Pros

Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated

Cons

The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out.

Alternatives considered

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)

Reason for choosing ChiroTouch

liked the server version. familiar with it already

Switched from

[Eclipse](https://www.capterra.com/p/2540/Eclipse/)

wanted easier macros, more advanced features, less time

Review Source

BK

Benedicte K.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "Glad we made the switch"

April 28, 2026

5.0

Made the switch about 2 years ago and haven't looked back since. Love the customer support and how it is evolving.

Pros

I think I like the most about Chirotouch is their ease of use, and how it easy it is for our daily use at the practice.

Cons

One of the things that I dislike is the automatic insurance. I feel like it could be more user friendly.

Switched from

[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)

We made the switch due to the constant increase in cost as well as lack of consumer support

Review Source

RM

Reuben M.  
Doctor  
Alternative Medicine  
Used the software for: 6-12 months

### "Chirotouch review"

December 29, 2025

5.0

Overall experience has been positive, the more we interact with the support staff the more they learn about the program as well and the easier it gets over time.

Pros

The integrated systems make using all aspects of practice management easy. Love the integration of Trizetto for billing and engage for patient communication.

Cons

The cloud based system is counter-intuitive when compared to server based systems and the learning curve is really steep. Having a big difficulty with SALTing SOAPs and customizing the process.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

needed to have a chiropractic specific program that allows for billing integration

Review Source

SS

Suzy S.  
Chiropractic Assistant  
Medical Practice  
Used the software for: 1-2 years

### "ChiroTouch Saves Time "

April 29, 2026

4.0

Overall, we are happy with ChiroTouch. We had a rocky start and thought we made a mistake, but we soon realized the system is really good, and makes our day run smoother and more efficiently. The customer service is great too! We like being able to get help right away if it's needed.

Pros

Customer Service is great and usually helps us get things rolling when there are snags. I like the ease in creating appointments and managing the calendar. Checking people in and out is pretty quick; I love being able to slide people around and knowing where they are in the flow. Taking payments is fast and efficient, and when using the relationship feature, payments for the whole family takes much less clicking!! Reports also are very helpful and contain helpful information, like, for stats.

Cons

The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information. The Real Time Eligibility: it doesn't always pull the correct information.

Review Source

DMB

Dr. Melanie B.  
Chiropractor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Positive Review"

April 28, 2026

5.0

ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management. However, for smaller practices or offices wanting a simpler, more modern cloud-based system, it may feel expensive and more complicated than necessary.

Pros

One of the biggest things I like about ChiroTouch is that it is an all-in-one system. It combines scheduling, SOAP notes, billing, insurance claims, patient management, and reporting all in one place, which helps keep the office organized and reduces the need for multiple software programs.

Cons

The biggest downside is often the cost. It can be expensive compared to newer cloud-based systems, especially for smaller practices or offices trying to keep overhead low.

Review Source

JF

Jeffrey F.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My experinece"

April 28, 2026

5.0

We've had several issues with billing/statements as the system is different than the server based program. The people at Chirotouch were very helpful in supporting us as we learned to use the new system.

Pros

Has a great deal of functionality. I am able to log in from home which helps tremendously. The customer support has been great.

Cons

Learning curve is pretty steep. The system requires more time to learn than the server based program.

Review Source

SK

Susanne K.  
Chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "Keep Your Records Aligned with ChiroTouch "

February 18, 2026

5.0

Overall, I find ChiroTouch to be a well-rounded application that enables me to compose adequate notes as well as keeping record of treatment progression.

Pros

ChiroTouch provides a stream lined EMR that allows me to focus on patient care and navigate chart notes with ease. The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter.

Cons

I would prefer the cloud version to have a designated space for x-ray images like the App version does.

Review Source

DK

Dawn K.  
Doctor of Chiropractic  
Alternative Medicine  
Used the software for: 2+ years

### "Great product!"

April 28, 2026

5.0

I've had a great experience using ChiroTouch software and with ChiroTouch customer support. I'm a solo practice so using a software program like ChiroTouch has helped me do my job with ease allowing me to spend more time outside of the office with my family.

Pros

ChiroTouch software makes it easy to manage all the aspects of your practice in one place. The software makes it easy to manage patient appointments, notes, billing and claims, and ledgers. If you need help, customer support has always been quick, efficient and knowledgeable with problem solving.

Cons

I think the pricing is the one thing I least like about ChiroTouch as a small practice. However, the product is worth the price.

Review Source

AP

Andres P.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Happy Chirotouch user!"

December 29, 2025

5.0

My experience with ChiroTouch was very positive. It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly. Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery.

Pros

The SOAP notes, exam templates, outcome assessments, and care plans were already built. Once templates and macros were dialed in, documentation became fast. I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems.

Cons

The initial set up was very time. Customizing templates and macros, while powerful, can be time-consuming and usually requires dedicated setup time or support.

Review Source

NM

Nancy M.  
Office Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer Support Appreciated "

December 23, 2025

5.0

Everything has been good for years. The front desk staff sometimes changes. Learning the basics of the program is straight forward.

Pros

Customer support: Shoutout to \[sensitive content hidden\] for resolving my billing issue in minutes super friendly and thorough. Loving ChiroTouch!

Cons

We have no serious issues. My problem is not knowing all the program can do. It is a learning curve that takes some practice.

Review Source

SC

Stephen C.  
Owner, Doctor of Chiropractic  
Alternative Medicine  
Used the software for: 1-2 years

### "We love ChiroTouch"

January 7, 2026

5.0

We love how ChiroTouch as streamlined our practice, saving time on all tasks is priceless and billing and coding is much easier.

Pros

ChiroTouch raised the level of protection of our patient records, has excellent response to any issues that arise and require tech support, and has completely streamlined our scheduling process and file management. Charting is now easier, takes less time, and uploads to patient records seamlessly. We're so glad we made the switch to ChiroTouch! Highly recommend!

Cons

Adding pricing for our retail products in order to add them to patients' bill for ea visit was a bit difficult. Having different websites to work within the various facets of our practice would be easier if it was all in one place.

Review Source

JM

Jason M.  
Co-Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "ChiroTouch review from billing perspective"

January 27, 2026

5.0

Overall, ChiroTouch works well as an all-in-one solution for chiropractic practices that want an integrated platform.

Pros

Integrated workflow that ties scheduling, documentation, and billing together, cutting down on errors and duplicate entry. Claims submission directly from the system with built-in edits and checks that can reduce rejections. Dashboard views that make it easier to spot denials, unpaid claims, and outstanding patient balances. Support for electronic remittance advice (ERA) and electronic funds transfer (EFT) to speed up reconciliation. Templates and automated coding suggestions can improve charge capture accuracy.

Cons

Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors.

Review Source

NS

Nick S.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Great product and customer service"

February 21, 2026

5.0

Overall it's been great! Customer service has been good, and it's very user friendly. We had a new employee with near zero computer experience and she's picked up the functionality of ChiroTouch very quickly!

Pros

That over time it keeps improving, I appreciate the additional upgrades like CT engage, CT Informs and we will be looking to incorporate CT Pay.

Cons

I wish you could dictate to chart notes, rather than try to use Rheo with a patient being recorded, it would allow faster completion of chart notes.

Review Source

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