# ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4 (1083) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChiroTouch Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews AP Andres P Doctor of ChiropracticHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems.“ December 29, 2025 JS Jena S Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “While being an excellent program, the only issue we have ever encountered is loading time with reports, but this can be an issue with any system, even server-based.“ March 11, 2026 SK Susanne K ChiropractorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter.“ February 18, 2026 DH Dr. Shirley H Doctor of Chiropractic Owner CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “detailed and specific REPORTS are not accessible, being able to do schedule changes "opening of a day that is not routine" for a specific provider when they are covering or switching a day temporarily, being able to line credit or debit an individual patient account for write off or gift card purchases“ December 20, 2024 SC Stephen C Owner, Doctor of ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “We love how ChiroTouch as streamlined our practice, saving time on all tasks is priceless and billing and coding is much easier.“ January 7, 2026 SW Sam W Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Most the features are not usable due to having to change parameters with each note such as using accurate time in and out, changes in exercises and subjective statements and assessments, treatment minutes and changes that have to be manually entered every visit. “ December 20, 2024 RK Rob K ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “As a high volume practice I found the soap notes to be super efficient, but still covered all of the important information needed for each visit“ February 12, 2026 DE David E ChiropractorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the system will update on Sundays which doesn't allow my patients to book online.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1083 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven G. owner doctor Health, Wellness and Fitness Used the software for: 2+ years ### "chirotouch review" December 20, 2024 4.0 Have been using Chirotouch for 16years. IT offers the potential to do anything needed in a clinic environment Pros cloud availability to be able to go online from any devise Cons Customer service. Hard to reach and slow to correct issues Review Source RM Reuben M. Doctor Alternative Medicine Used the software for: 6-12 months ### "Chirotouch review" December 29, 2025 5.0 Overall experience has been positive, the more we interact with the support staff the more they learn about the program as well and the easier it gets over time. Pros The integrated systems make using all aspects of practice management easy. Love the integration of Trizetto for billing and engage for patient communication. Cons The cloud based system is counter-intuitive when compared to server based systems and the learning curve is really steep. Having a big difficulty with SALTing SOAPs and customizing the process. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) needed to have a chiropractic specific program that allows for billing integration Review Source NA Nadia A. Front Desk , Chiropractic Assistant Medical Practice Used the software for: 6-12 months ### "Front Desk " February 19, 2026 5.0 Customer support has also been responsive and knowledgeable whenever we’ve needed assistance. Training resources and onboarding support made implementation straightforward. Overall, ChiroTouch has streamlined our practice, improved organization, and saved us valuable time. I would highly recommend it to any chiropractic office looking for reliable, all-in-one practice management software. Pros We’ve had an excellent experience with ChiroTouch. The software is incredibly user-friendly and tailored specifically for chiropractic practices, which makes daily operations smooth and efficient. From scheduling and patient documentation to billing and claims management, everything is well integrated and easy to navigate. Cons One of the biggest advantages is how customizable the system is — it adapts well to different workflows without feeling overly complicated. The SOAP note templates and automated billing features have significantly reduced our administrative workload and improved overall productivity. Review Source GW Greg W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT USE CHIROTOUCH OR CTProBill!" August 18, 2025 1.0 Horrible customer service, especially with CTProBill. Their onboarding team did not communicate amongst themselves, did not listen to our needs (we had to clarify with them over multiple phone calls because they kept sending us the wrong info and adding the wrong info to the contract) and was basically a nightmare to work with. Pros It’s adequate, outdated comparatively. I’ve been with Chirotouch for approximately 12 years and have had problems throughout. Eventually gave up trying to get help and just used it as best we could. Cons Customer service and CTProBill. Looking for other software now, mainly because I made the mistake of signing up with CT ProBill. I thought it might be a good idea to go with them as one would think they are part of the same company so they’d know what they are doing. That was a HUGE mistake. They were in violation of the contract from day 1. Did not perform 10% of what they were supposed to do based on contract, and that is being generous. Knowing they were in violation, we cancelled the contract early, which they agreed to as they knew they were in default. Then, they continued to bill us and haven’t stopped, nor have they responded to emails. UNDER NO CIRCUMSTANCES SHOULD ANYONE USE CTProBill. Everything I have stated above has been fully documented. If you want to know more, contact me. Additionally, if you’re looking for an EHR software, don’t use CTProBill’s parent, Chirotouch. They have been sold a number of times and have lost the ability to service their clientele, which was made even more obvious after this experience. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Thought Chirotouch might have been better Review Source HT Holly T. Billing Manager Medical Practice Used the software for: 2+ years ### "Great program and top notch support" December 17, 2025 5.0 Every customer support member that I have encountered over the years has been easy to understand, very helpful, friendly and efficient! It's not very frequent that I need support, but when I do it is never a frustrating phone call. I always end up learning something new, that is useful for future claims or practices. Pros We have been using ChiroTouch at our office for almost 6 years now. Love every bit of it! The program itself is great for our busy office and the customer support is top notch. Today I had a support session with Encarl and she was a fantastic help. Even after 6 years, there was still something for me to learn in the insurance/accounting tab. She got right down to business and explained what I needed to do for future reference. Cons Chirotouch is a great program. Perfect for our office; both doctors and staff. Very happy we have it. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Outdated program. Not the same benefits we see with ChiroTouch. Review Source EW Evan W. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleased New Practice Owner " December 29, 2025 5.0 I'm pleased and glad I switched from Genesis to ChiroTouch. While the program is more expensive, it's worth the switch. Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) The program was confusing and had too many options and navigating through a soap note was more difficult Review Source DU David U. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software" December 29, 2025 5.0 Overall it has been a great experience. Myself and the staff had very little time that we were learning the system. Pros It is easy to do notes and track patient visits. The system overall was easy to learn and we were able to put it in use immediately. Cons The least favorite part was getting it integrated with our former software. A lot of the data did no process over with the software integration. Switched from [AutumnCare Medicate](https://www.capterra.com/p/216871/AutumnCare-Medicate/) It was outdated and there was no way to update the software. Review Source JM Jason M. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "ChiroTouch review from billing perspective" January 27, 2026 5.0 Overall, ChiroTouch works well as an all-in-one solution for chiropractic practices that want an integrated platform. Pros Integrated workflow that ties scheduling, documentation, and billing together, cutting down on errors and duplicate entry. Claims submission directly from the system with built-in edits and checks that can reduce rejections. Dashboard views that make it easier to spot denials, unpaid claims, and outstanding patient balances. Support for electronic remittance advice (ERA) and electronic funds transfer (EFT) to speed up reconciliation. Templates and automated coding suggestions can improve charge capture accuracy. Cons Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors. Review Source NS Nick S. Owner Medical Practice Used the software for: 2+ years ### "Great product and customer service" February 21, 2026 5.0 Overall it's been great! Customer service has been good, and it's very user friendly. We had a new employee with near zero computer experience and she's picked up the functionality of ChiroTouch very quickly! Pros That over time it keeps improving, I appreciate the additional upgrades like CT engage, CT Informs and we will be looking to incorporate CT Pay. Cons I wish you could dictate to chart notes, rather than try to use Rheo with a patient being recorded, it would allow faster completion of chart notes. Review Source MS Maira S. chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy use program " January 28, 2026 4.0 Pros How easy it is use. Patient scheduling is very convenient. Charting is easy access and easy to use but takes up time. Cons the cost of Chirotouch. I wish there was a better way to get the notes in, instead of clicking so many tabs. Review Source DT Diana T. Owner Medical Practice Used the software for: 2+ years ### "Solid 9 out of 10" December 20, 2024 4.0 In general Chirotouch has been great to work with, we have been with them before there ever was the cloud system. The change over was hard and complex especially for the doctors but it does work great for our office. Pros I like the ease of access to reach patient information when we were out visiting with their attorney's Cons The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing ChiroTouch We liked that price but mostly we liked that it was specific to Chiropractic. Review Source TD Tami D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great and Improved" December 20, 2024 5.0 We started with ChiroTouch in 2021 when the Cloud version was brand new. It was ROUGH those first few months, especially getting the billing portion ready to go. The Change Healthcare aspect was challenging. But now there have been so many great upgrades and it is very easy to navigate. Pros I love the integration for every aspect of our practice. Front Desk, Doctor, Billing Reports, Patient Info, Emails, Check In: all in one software. Cons There is no "Family" scheduling option to schedule and check out a family together. It takes so long to go into each patient and check out and schedule appointments. Switched from [Ideagen Healthcare Guardian](https://www.capterra.com/p/133808/Ideagen-InPhase/) In Phase was no longer doing updates and was a slowing dying software. Review Source SM Shelby M. Financial CA Medical Practice Used the software for: 2+ years ### "ChiroTouch Journey" December 27, 2024 5.0 It has bee a fabulous journey for the past 10 (soon to be 11) years and other practice software comes up as an ad, they do not compare with CT! Pros Ease of use and streamlining has been great!! Cons Training after migration. My trainer was fabulous, but honestly, coming off the Classic side to the Cloud, I think training for at least be for 3-6 months. too many thigs come up after training, and a lot of times, Agents are Offline! Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Very cumbersome program and it didn't make sense Review Source TS Tyler S. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Good product" December 20, 2024 5.0 Pros The cloud, being able to access the EHR from a show or event is great to take payments and have an up to minute schedule. Cons Can sometimes be slow- loading documents of inserting information can sometimes take a while. Alternatives considered [ATLAS](https://www.capterra.com/p/148112/Workland/) Reason for choosing ChiroTouch The price and the cloud won me over to ChiroTouch Review Source DSH Dr. Shirley H. Doctor of Chiropractic Owner CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "My 2 cents " December 20, 2024 3.0 decent, can be confusing and frustrating especially when having to navigate in and out of a patient's account vs switching screens to get from ledger to encounters routinely Pros online scheduling and payment integration Cons detailed and specific REPORTS are not accessible, being able to do schedule changes "opening of a day that is not routine" for a specific provider when they are covering or switching a day temporarily, being able to line credit or debit an individual patient account for write off or gift card purchases Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ChiroTouch billing company used CT vs jane software for billing claims Review Source NM Nancy M. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Appreciated " December 23, 2025 5.0 Everything has been good for years. The front desk staff sometimes changes. Learning the basics of the program is straight forward. Pros Customer support: Shoutout to \[sensitive content hidden\] for resolving my billing issue in minutes super friendly and thorough. Loving ChiroTouch! Cons We have no serious issues. My problem is not knowing all the program can do. It is a learning curve that takes some practice. Review Source CG Ciara G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Hopefully they fixed a lot of bugs " October 17, 2025 3.0 Pros We previously has the server based software and loved it. We minimal complaints with it but when we switched over to the cloud based software we were not impressed. We didn't overall hate it but we started shopping around and now we don't regret switching. Cons There were so many problems when we first started using it. The only credit that I will give them is that it was newer but even with that most of the problems should have been fixed before it was even launched. There was a whole forum where you could submit requests but it never seemed like they took any of those into consideration. Review Source ME Miguel E. Chiropractic Physician Medical Practice Used the software for: 2+ years ### " \[sensitive content hidden\] - ChiroTouch from Support Team " December 30, 2025 5.0 Pros \[sensitive content hidden\] from chiroTouch support was amazing and resolving my issues with printing some forms. She even took the time to teach me how to do it. Cons Not being able to leave notes and how it just crashes at random times. Some features seem too complex or complicated for no reason. Review Source MM MIRANDA M. Office Manager Billing Coordinator Medical Practice Used the software for: 2+ years ### "Chirotouch Cloud" July 7, 2025 5.0 Reliable and secure, glad we upgraded to chirotouch cloud. This system has improved workflow and quality of our office. Pros The way the system is user-friendly, and has a fast and great customer support system. Can work remotely and on the go. Cons Occasional Bugs and glitches that disrupt workflow, usually a fast turn around time to fix issues though. Review Source TL Tiffany L. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Cloud-Based Chirotouch" December 20, 2024 5.0 It is a good program but still needs work. The server based system is completely different than the cloud based system. I wish I had known that before switching. I love the convenience of the cloud based product because maintaining an in-house server was expensive, but think the server based program was better. The cloud based has some great new features, but also changed a bunch of things that did not need to be changed. It made the accounting and billing much harder and way more time consuming. It also does not contain most of the reports that were previously available. Pros I love being able to customize my macros so they sound exactly like something I would have typed. I also love that the program is constantly being updated with improvements. Cons I hate there is no live support for the cloud-based system. You have to set up a support ticket and wait for someone to get back to you. That is very time consuming and you can get stuck with the problem for days. The old system had both a chat and live call center that could answer questions immediately so you could get back to patients. Review Source NM Nancy M. Administrative Hospital & Health Care Used the software for: 6-12 months ### "Good review for \[sensitive content hidden\]" December 15, 2025 5.0 \[sensitive content hidden\] provided exceptional customer service. After days of not getting help with my ChiroTouch issue, he stepped in and took the time to fully understand and resolve it. He was patient, thorough, and super professional. I really appreciate his dedication and support. Pros There's times that they are attentive and take their time to go in and find the issue, some tech's go above to get the problem solved Cons Lately I have had techs sounding like they don't want to help, they just want to guide for you to do it yourself. Review Source GB Gerardo B. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Chiromazing " July 7, 2025 5.0 Opening my own clinic has been a lot, but chirotouch made the start up process super easy and very friendly Pros The ease getting through the software! Patient notes are a breeze with chirotouch, I love the macros Cons The pricing of it, for me it was a little too expensive but I understand the sacrifice of the quality of notes Review Source AR Austin R. Chiropractor Alternative Medicine Used the software for: 1-2 years ### "Basic but good" May 2, 2025 4.0 Generally it works well once you've learned the prog. However, it's limited in options Pros Basic layout is easy to understand and view Cons dated product, not cloud supported and limited in settings and options Review Source SJ Shelly J. Office Manager Medical Practice Used the software for: 2+ years ### "Cheers to getting better!" December 20, 2024 4.0 When we first started this beta program, support was a joke. It was such a hard transition form server-based. I feel better about it now. I have a biller from Chirotouch that I have constant contact with which makes that end easier. Pros They are ever-evolving. Thigs are getting cleaned up and things are getting easier to use. Cons When we first signed up it was overwhelming and not so user-friendly. We have had it for 3 years, and it is getting better all the time. Review Source SD Sara D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software" December 20, 2024 5.0 I've used ChiroTouch for 4 years and can't imagine doing notes any other way. The integration of global payments makes bookkeeping easy. Pros Easy to navigate, comprehensive videos and articles with instructions on every feature Cons I don't have any specific complaints about the software. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.