# Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48192/Practice-Web-Dental/reviews

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Practice-Web

4.9 (115)

[View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Practice-Web

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

LL

Leslie L

office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“It gives you the drive to want to learn more about and actually watch the tutorial videos.“

July 7, 2025

JC

Jaewoo C

OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list)“

August 14, 2024

SR

Sandhya R

PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Unlikee other software support, they actually pick up calls, and on rare occasions when they don’t, they are quick to return the call.“

December 13, 2024

YB

Yahia B

Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Few DB queries don't work.“

October 4, 2024

LL

Leslie L

office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Easy to navigate and the symbols are self explanatory.“

July 7, 2025

AW

Arthur W

DDS-Owner of Portable Dental ServicesHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“This made it easy to sort in this way, but, unfortunately, this field was taken over by Open Dental a number of years after I had purchased Practice Web and after that it was no longer available for my using it in the unique way that I did. “

April 4, 2023

TC

Tony C

Dentist ProsthodontistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Customer service: Always available, if not immediately, it is certainly within a couple of hours and/or same day“

December 13, 2024

MS

Mira S

ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Coming from previous banker who has a zero experience in the dental industry.“

August 3, 2024

## Showing most helpful reviews

Showing 1-25 of 115 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nelson V.  
Customer Service  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use with many useful features"

November 23, 2018

5.0

Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us. Learning the in and outs of the program only took a few days but we do not regret out decision to switch!

Pros

A very versatile program with ample room for customization and an incredibly helpful support staff.

Cons

The graphic design and user interface could be a little more polished and appealing.

Review Source

DP

David P.  
Dentist  
Hospital & Health Care  
Used the software for: 2+ years

### "Highly Recommended"

July 15, 2024

5.0

Pros

Great technical support if there are any issues.

Cons

There is nothing I do not like about Practice Web.

Switched from

[XLDent](https://www.capterra.com/p/129572/XLDent/)

Ease of use and greater value for the same program implemented.

Review Source

Response from Practice-Web

August 12, 2024

Thanks Doctor! We're happy to be of service.

NF

NICHOLAS F.  
President  
Medical Practice  
Used the software for: 1-2 years

### "The downs of Practice Web"

November 7, 2019

1.0

None, there are countless unresolved issues that we are having on a daily basis.

Pros

Really nothing...way to many issues in using it!

Cons

Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!

Review Source

Response from Practice-Web

April 22, 2021

We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.

DM

Devang M.  
Dentist owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PW is a MUST BUY"

May 2, 2024

5.0

I have been PW for more than 15 years and recomme d ot to everyone

Pros

Ease, convenience, customized features...

Cons

I dont have any cons. Still trying to figure out some of it features sunce so many. But its not a negative

Alternatives considered

[Easy Dental](https://www.capterra.com/p/2332/Easy-Dental/)

Reason for choosing Practice-Web

Cost ease of use, newest available at the time

Switched from

[TDox](https://www.capterra.com/p/166798/TDox/)

Progress, keep with technology and low price,

Review Source

Response from Practice-Web

July 3, 2024

Thank you Dr. Modi for being a valued client for 15 years! If you would like to learn to use some of our amazing features you haven't implemented yet, don't hesitate to reach out to support and we'll be happy to assist you.

VA

Vincent A.  
Manager partner  
Medical Practice  
Used the software for: 2+ years

### "2022 November practice web review. "

November 23, 2022

5.0

Overall the product experience improves over time and tech support gets better and more efficient.

Pros

Less complicated, more personal attention from tech support, more economical

Cons

Some tech support operators are excellent while others at times are somewhat less efficient.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Reason for choosing Practice-Web

Less complicated, more personal attention from tech support, more economical

Review Source

Response from Practice-Web

December 27, 2022

Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you. In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in speed between an agent who's been with us for about four years and one who's been with us for about six months. All our reps go through rigorous training, plus they're constantly in contact with senior reps, and are encouraged to escalate calls promptly if need be. We appreciate your feedback and will make sure that, with continued training, even our new team additions are on the same level as our senior techs as soon as possible.

JG

John G.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Dental Management Software "

July 16, 2021

5.0

I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.

Pros

This Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use.

Cons

There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.

Alternatives considered

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Reason for choosing Practice-Web

Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s.

Review Source

Response from Practice-Web

July 19, 2021

Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency! Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)

DA

Daniel A.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Practice Web Review"

October 12, 2023

4.0

Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs.

Pros

I really like Practice Web Connect. We are able to communicate with patients in a way that is more comfortable and convenient for them. I also really like that we can call tech support instead of sending a help ticket. They are also very helpful and responsive.

Cons

While the software has a lot of flexibility and customization options, it is a bit difficult to know how to make the software do what you need it to, without having tech support remote in to do it for you.

Alternatives considered

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

Reason for choosing Practice-Web

The price and the many customization options.

Review Source

Response from Practice-Web

October 19, 2023

Thanks for your thoughtful review, Daniel! We're thrilled pwConnect patient texting is making communication easier for you and your patients and that our Support team is helping your office thrive. We'd like to chat with you more about your experiences but are having trouble linking you to a practice. Can you please send an email to sales@practice-web.com and let us know which practice you're with? Thanks!

NS

NORA S.  
BILLER  
Hospital & Health Care  
Used the software for: 2+ years

### "ABOVE AND BEYOND"

February 15, 2025

5.0

WE ALWAYS RECEIVED SUPPORT FROM PRACTICE WEB OVERALL. THE TECHNICAL SUPPORT IS GREAT. WE ALWAYS RATE WITH 5 STARS.

Pros

THE SUPPORT IS EXCELLENT, WE'RE ALWAYS RELYING ON THEIR PROFESSIONAL KNOWLEDGE ABOUT THE PROGRAM

Cons

WE WISHED WE HAD TRAINING AT THE BEGINNING, BECAUSE WE'VE ALWAYS BEEN CALLING TO GET ASSISTANCE

Review Source

Response from Practice-Web

February 24, 2025

Thank you Nora! It's a privilege to serve your dental practice.

JR

JENIFFER R.  
OFFICE MANAGER  
Medical Practice  
Used the software for: 1-2 years

### "OFFICE MANAGER "

March 10, 2025

5.0

ALL THE REPS ARE EASY TO GUIDE US WHEN WE HAVE AN ISSUE

Pros

THE EASY SOFTWARE IS EASY , EASY FOR NEW STAFF ITS GREAT

Cons

HONESTLY, WE HAVE NEVER HAD ANY ISSUES WITH PRACTICE WEB

Review Source

RB

ROQUEL B.  
front desk  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practice web review"

January 15, 2025

5.0

Very easy especially with the support team they are very much appreciated

Pros

simple to understand and make appointment appreciate features like appointment restrictions and popups

Cons

a couple things I need help on with the background issues but support always helps

Review Source

GL

Gundong L.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awesome dental software! "

July 9, 2024

5.0

I have been using Practice-web for last 5 years since I started my own practice. Every time we run into trouble (simple or complicated) the support has been great. They care about it more than my staffs. There was one time, our staff made a mistake, but the support was able to fix everything for us.

Pros

The best and simple dental practice software with user friendly interface and easy to use.

Cons

Nothing really in particular, I wish there was a chat support.

Review Source

DPM

Dr Philip M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review for Practice Web Program"

May 30, 2024

5.0

User friendly, Very helpful representatives. ;)

Pros

Easy to figure out. Very similar to other programs I've used. User friendly.

Cons

Nothing to dislike here. Very easy to use.

Reason for choosing Practice-Web

User friendly and very helpful representatives.

Review Source

Response from Practice-Web

July 3, 2024

Thank you for the, kind words Dr. Philip! It's a pleasure to serve your office.

SB

Shikha B.  
Dentist  
Cosmetics  
Used the software for: 2+ years

### "Best dental office software"

August 3, 2021

5.0

My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.

Pros

I have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software.

Cons

This software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice.

Review Source

Response from Practice-Web

July 14, 2022

Thanks for your kind words and loyalty all these years, Dr. B! We're always looking for new ways to enhance Practice-Web and are thrilled our upgraded features are helping you thrive even more! We're glad you and your team find the software easy to use as well. It sounds like your issue with HMOs was resolved through training, but if you need further assistance, our Support team is happy to help. Just call 800.845.9379, option 2. We also have a large catalog of training videos on YouTube for refreshers and self-guided learning.

SW

Sheryl W.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great service"

April 6, 2024

5.0

Great support. Whenever they help us problems resolved so easily.

Pros

The technical support is incredible! The program is so easy to use.

Cons

Not sure. Everything is great so unable to answer this.

Reason for choosing Practice-Web

Years ago our manager went to the convention and was impressed with the program.

Review Source

Response from Practice-Web

July 3, 2024

Hi, Sheryl! Thank you for your great review and we're happy to have you as part of the Practice-Web family.

uP

upendra P.  
DDS  
Medical Practice  
Used the software for: 2+ years

### "Great dental software"

May 17, 2023

5.0

great

Pros

easy to use and navigate, good support and online resources

Cons

updates happen a lot, have to navigate each station for updates

Reason for choosing Practice-Web

more features

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

practice web easier to use

Review Source

Response from Practice-Web

June 5, 2023

Thanks so much for your kind words, doctor! We're glad you find the software easy to use and are maximizing the software by leveraging the extra features. With on-premises/in-office/server-based software, individual workstations always need to be updated. Although we try to combine updates as much as possible, they often come with changes that impact security and integrated tools, so we have to roll those out in a timely manner to ensure everything keeps working smoothly. It usually only takes a few minutes though, so it shouldn't impact your flow much. Our cloud-based solution doesn't require updates - you always have the latest version. Please ask us for info if that's something you'd like to learn more about.

MGL

Manuel G L.  
Dr  
Medical Practice  
Used the software for: 2+ years

### "Practice web great product"

May 31, 2023

5.0

great would recommend.

Pros

ease of use and helpfull support. easy to give appointments.

Cons

The recall of appointments could be better organized. I also think the log in could be simpler.

Review Source

Response from Practice-Web

June 27, 2023

Thank you for your thoughtful review, doctor! We're glad you find Practice-Web easy to use and the Support helpful. If you have specific ideas for improvement, please email them to us. We often weave dentist requests into future upgrades. :)

AF

Anthony F.  
Administrator/Owner  
Medical Practice  
Used the software for: 1-2 years

### "Essential Office Helper"

March 31, 2022

4.0

Pros

Customer service available to help ease the integration into the office dental practice. Software has a large array of tasks to utilize.

Cons

Not all tasks are intuitive. A few times customer service had to circle back to help with a problem or challenge.

Review Source

Response from Practice-Web

July 14, 2022

Thank you for sharing your feedback, doctor! We're glad the power of the software and service are helping your practice thrive. Transitioning from a bare-bones legacy practice management software to one that can do more to help your practice improve production and revenue is certainly a change of pace, but we do have lots of training videos and a user guide available 24/7, plus our team is happy to help walk you through anything as needed. Our Support team isn't just here for technical resolutions we want to make sure you're getting maximum value. Please don't hesitate to call or email Support at 800.845.9379 (opt. 2) or email support@practice-web.com anytime you or your team needs a walkthrough.

HA

Hortencia A.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very Satisfied with Software"

December 17, 2021

5.0

Overall, our experience with practice web has been a positive one.

Pros

Practice Web software is very easy to use. I love how easy it is to schedule appointments. I also like the fact that we are able to send out text messages to our patients to remind them of their upcoming appointments or any questions we might have. The billing and charting are also very easy to use. Over all we are extremely happy with this software.

Cons

what we liked least is that at times if the software is not up to date it will lag or freeze.

Reason for choosing Practice-Web

Practice Web was recommended by out IT Tech \[SENSITIVE CONTENT\]

Review Source

Response from Practice-Web

July 14, 2022

Thanks for your kind words, Hortencia! We're thrilled you've found the software easy to use and glad that the integrated texting is helping boost production and efficiency for your office.

BM

Bryan M.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practice Web Review"

April 5, 2023

5.0

I really have nothing but high praise for the software and the company. I would recommend them to any dental office looking for great practice management software at an affordable price

Pros

User Friendly, Great Tech Support, Hosted on Local Server as Opposed to Cloud Based Computing

Cons

Nothing that I can think of. All problems are minor and resolved quickly

Reason for choosing Practice-Web

recommendations from other doctors on DentalTown

Review Source

Response from Practice-Web

April 10, 2023

Thanks for your thoughtful review, doctor! We're glad you find the software user-friendly and that the support is helping you thrive!

sP

sherry P.  
office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "multitask"

December 28, 2022

5.0

great

Pros

most impactful are the reports ,scheduling feature with autocodes, claims

Cons

sometimes when i am looking for a report i need to call to have created

Review Source

Response from Practice-Web

January 5, 2023

Hi Sherry! It means a lot when our long-term practices share feedback. We're glad the reports, scheduling with autocodes, and claims features are helping you multitask and boost efficiency! As you know, the data most practices want can be found in Standard Reports. Sometimes more advanced practices like yours want to look at different cross-sections of data available through custom reports. If you run into that situation again and don't want to call, you can open a support ticket via our website or by emailing Support@Practice-Web.com. Just mention in your notes that you'd prefer an email response if possible. We can often send written instructions that you can follow when you have a break from patients.

GU

Glenda U.  
Dentist owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy Customer"

October 26, 2022

5.0

Having all the patients information easy to access and it is very helpful that they are always updating the program

Pros

Easy to use on a daily bases, keeping all the patients information with security and all the communication by texting gets recorded on the commlog

Cons

It would be good to have it also in Spanish

Review Source

Response from Practice-Web

November 7, 2022

Thanks for your kind words, doctor! We're glad you find the software easy to use and that the automated logging of texts is helping you keep tabs on patient communication. I've shared your feedback with the team and it made their day! As you mentioned, we are always updating Practice-Web to include new features and tools to help you thrive even more. Your request for Spanish has been passed on to our leadership team. We appreciate your insights!

jV

jorge V.  
dentist  
Medical Practice  
Used the software for: 1-2 years

### "great dental software"

February 7, 2024

5.0

great product and want to use it forever

Pros

very easy to use and very clear letters

Cons

i feel that the software needs to be updated often

Review Source

Response from Practice-Web

July 3, 2024

Hi, Dr. Vital! We are happy that you love our software and look forward to providing your office with support for many more years. We do try to limit the number of updates necessary to prevent any interruptions to your office work flow. But if you have questions or need assistance with any of our updates, please reach out to support and we'll be happy to assist you.

JG

Jacquelyn G.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Designed by a dentist so it’s well thought out"

January 26, 2023

5.0

It is easy to customize

Pros

Easy to use for employees and the support is great.

Cons

Some glitches. I would like an ability to have a different pay terminal especially one that is contactless at my front desk.

Review Source

Response from Practice-Web

April 5, 2023

Thanks for your thoughtful review, Doctor! If you haven't already connected with us on the credit card terminal, please touch base with our Sales team at 800.845.9379 (opt. 1) or Sales@Practice-Web.com. Contactless terminals are available. You may also want to try the Pay-by-Text Smart Tool that allows patients to pay via link on their own devices. Lastly, our recent Patient Payment Strategies webinar covers these and other options- https://youtu.be/I8uCO6mLyDg

CP

Chiraag P.  
Dentist  
Medical Practice  
Used the software for: 1-2 years

### "Practice Web Review"

July 19, 2023

5.0

Pros

Very user friendly. Does not have overly complicated interface. Definitely worth the price

Cons

Diagnosis charting could be easier to use

Review Source

Response from Practice-Web

July 31, 2023

Thanks so much for your thoughtful review, doctor! We're glad you find Practice-Web easy to use.

RR

Robert R.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this software "

November 9, 2021

5.0

This software has been a live saver for my office

Pros

Been a Practice-Web customer for a few years now I still amazed about the great customer support.

Cons

No complaints, and any problem that has happened since I started working with the software I’ve been able to fixed really quick

Reason for choosing Practice-Web

I try for the first time and never looked back to other software

Review Source

Response from Practice-Web

July 14, 2022

Thank you for your kind words and loyalty, doctor! We're thrilled the software is helping you thrive and glad our Support team is delivering the level of service you deserve!

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