# UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UltiPro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Reviews of UKG Pro

Ease of use

4.1

Customer Service

4.0

## Pros and Cons in Reviews

FC

Francois C

Directeur GeneralConstruction, 51 - 200 employeesUsed the software for: More than 2 years.

“The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management.“

February 15, 2026

BD

Brittney D

HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years.

“We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“

November 4, 2025

TM

Thomas M

Director of HRISStaffing and Recruiting, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“There is a high-degree of configuration available allowing customers to build business rules and business processes to handle workflows, alerts, and notifications.“

April 24, 2025

AP

Amy P

HR ManagerAviation & Aerospace, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it.“

May 3, 2024

Simon B

Senior Vice President People and CultureInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information.“

April 24, 2025

Jessica D

Payroll AdministratorMachinery, 201 - 500 employeesUsed the software for: 6-12 months.

“Customer service is slow and delayed, takes weeks if or months for an answer.“

October 30, 2025

JL

Jessica L

Director of HRMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“I appreciate that the system helps our department play a bigger role in shaping the organization, giving us the tools and insights to be a real strategic partner.“

April 24, 2025

Vineet S

Sales ManagerRetail, 501 - 1,000 employeesUsed the software for: 6-12 months.

“Sometimes the employees complain about that they are not able to login.“

November 28, 2025

## Showing most helpful reviews

Showing 1-25 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Simon B.  
Senior Vice President People and Culture  
Insurance  
Used the software for: 2+ years

### "Great HRIS overall"

April 24, 2025

5.0

We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed.

Pros

UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years.

Cons

Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Reason for choosing UKG Pro

Overall product offering and capabilities as well as pricing.

Review Source

BD

Brittney D.  
HRIS Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Frustrated but Hopeful"

November 4, 2025

4.0

Generally, I love the foundation of the product. I wish that the customer support was better and server issues weren't a concern. We have found a lot of work arounds for the process issues we have, so do wish more improvements could be made around the core system instead of other modules like Bryte AI. We've only been on UKG for 2 years, so am hoping to see more development in the future. We have received feedback that the user interface is great and employee friendly, so we're curious how the new user experience will change that.

Pros

I love Business Intelligence and the ability schedule reports and automatically import them through the Web Import Tool.

Cons

We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution). We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before. We also have an issue with workflows overwriting each other, depending on which one was submitted first.

Alternatives considered

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

Easier user interface and support structure

Switched from

[Numbers](https://www.capterra.com/p/170166/Numbers/)

Mine wasn't listed - Cyborg. Did not have employee self-service, was not on the cloud, and was a very old system that was not getting updated nearly enough

Review Source

VC

Vicente C.  
Quality Technician  
Automotive  
Used the software for: 2+ years

### "A balanced View of UKG Pro"

February 28, 2026

4.0

My overall experience with UKG Pro has been moderate. It helps organize tasks, and the self-service option for employees are useful. However, the system can feel complex and overwhelming at times. Overall, it gets the job done.

Pros

What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple.

Cons

What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first.

Review Source

VR

Verified Reviewer  
Payroll Administrator  
Machinery  
Used the software for: 6-12 months

### "Not my Favorite"

October 30, 2025

3.0

Pros

One stop shop, complete HRIS system and storage of personnel data is great, ease of access to employee files

Cons

reporting is impossible to navigate. Customer service is slow and delayed, takes weeks if or months for an answer.

Review Source

VR

Verified Reviewer  
Loan Servicing Specialist  
Financial Services  
Used the software for: 1-2 years

### "Overall Great Expereince "

January 20, 2026

5.0

UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward.

Pros

What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler.

Cons

Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help.

Review Source

LA

Louise A.  
HR Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG Pro overall "

November 4, 2025

5.0

General HRIS functionality is good. The customer service has gotten better over the years, however service requests are still a little slow.

Pros

Navigation and ease of use. Manager and Employee self service features are great. Ability to add user defined fields helps HR track unique items.

Cons

It has been hard to determine what is provided standard and what is an added cost. Service requests are slow.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

was in 2008 and needed a more robust option that allowed company to move from monthly payroll to biweekly without doubling cost. Old system was very payroll focused needed more HR options.

Review Source

FM

Fatima M.  
Sr Manager, HR Operations and Technology  
Banking  
Used the software for: 2+ years

### "Mid-Size Financial Services Use Case"

November 4, 2025

4.0

Overall, UKG Pro is a great HCM for small to mid-size companies. Although it lacks some functionality the price and ease of use make it a great choice for a company our size.

Pros

The ease of usability for both admins as well as end user. Also, it's nice that the customer support is outsourced and for urgent issues there is a rapid phone number. As compared other competitors in the magic quadrant, priced well.

Cons

There is some inherent functionality that is missing. Also, while it is amazing that we have the opportunity and ability to create platform configured fields and utilize UDFs they don't flow to other modules in UKG.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

It was difficult to use. Although, the switch was made prior to my employment.

Review Source

EC

Efrain C.  
Systems Engineer  
Staffing and Recruiting  
Used the software for: 1-2 years

### "UKG Pro Ease of Use"

October 16, 2025

5.0

UKG Pro always provides great customer service and their customer Customer Success Manager always provides updates of their latest features.

Pros

Provides ease of use with their timekeeping system and also great forums for helpful tips about their system.

Cons

Some items within our timekeeping system is a bit difficult to remove due to documentation purposes.

Switched from

[empower](https://www.capterra.com/p/140317/empower/)

Company's decision and also it provides hybrid access that makes it convenient for our staff to access from any location.

Review Source

Jack K.  
Senior HRIS Solutions Partner  
Financial Services  
Used the software for: 2+ years

### "UKG Pro is my GO-TO HCM system"

April 25, 2025

5.0

Overall, my experience with UKG Pro has been tremendous! I plan to be a UKG Pro client for the rest of my career.

Pros

One of the best things about UKG Pro is its configurability and reporting and analytics capabilities.

Cons

I have struggled with its Succession planning module the most. Part of it is lack of utilization, but much of it is its ability to fit what leaders are looking for. It is not very flexible.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Pro

The customer support and partnership I was told about during our review process and reference calls.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I was looking for better customer support.

Review Source

VR

Verified Reviewer  
Talent Acquisition Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "UKG Makes People Ops Harmonious "

August 7, 2025

4.0

Pros

The time and attendance system alone has been incredibly helpful! Allowing all of our people operations systems to be in one place and talk is critical.

Cons

The applicant tracking system tool does not even come close to stacking up with stand alone ATS products.

Switched from

[PDS Vista](https://www.capterra.com/p/46051/Vista-HRMS/)

Not a comprehensive HRIS with our time and attendance needs

Review Source

VR

Verified Reviewer  
physician  
Hospital & Health Care  
Used the software for: 6-12 months

### "UKG mixed feelings "

August 30, 2025

4.0

Once logged in, it was fine, but the logging in process was always something I struggled with, even with continued use.

Pros

It was the most secure payroll I have ever used with the many different companies I have worked for. There was a tutorial on how to use it and then it was a bit user friendly after getting the hang of it. I am not sure of the cost, but you could see everything on one interface including hours.

Cons

It was more cumbersome than other apps I have used. It took some getting used to and you need more than a login name and password, you need company info as well as an identifier.

Review Source

AM

Angelika M.  
Company Owner  
Design  
Used the software for: 1-2 years

### "UKG Pro Is Amazing"

May 30, 2025

5.0

my overall experience is amazing. i love everything about UKG Pro. it has helped me so much with keeping up with my own payroll and everything.

Pros

I love how easy it is to use. I love how it keeps track of everything you need to run a good business. you can manage payroll and everything with UKG Pro.

Cons

Nothing. UKG Pro has everything i need to run a successful business. i love everything about it and use it weekly for my business.

Review Source

ZC

Zuleika C.  
Gas Inspections  
Construction  
Used the software for: 1-2 years

### "UKG review "

August 9, 2025

5.0

My overall experience is satisfying, helpful and informal. I enjoy using UKG pro. Thank you for the good software we have

Pros

I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto , hand book, etc

Cons

So far there’s nothing I have to say bad about it. I actually love it. Theres no bad reviews I have or anything negative to say about the software.

Review Source

JW

John W.  
IT Support  
Construction  
Used the software for: 6-12 months

### "UKG PRO -Easy to use"

June 26, 2025

5.0

I downloaded the app without issue and needed no instructions because of how easy it is to navigate.

Pros

Easy sign on. Very user friendly and all of the information I need regarding my pay and time off is right on the app.

Cons

I honestly do not have any negative things to say about UKG Pro. It does all that I require for my timekeeping and pay and time offf.

Review Source

FK

Fatema K.  
Analyst  
Financial Services  
Used the software for: 2+ years

### "Efficient and effective"

April 21, 2025

5.0

It has been very easy to use and I can see all my personnel data including profile. Changing and updating details is also straightforward. Overall the experience has been awesome!

Pros

The best aspect of UKG Pro is its comprehensive and user-friendly interface, which integrates HR, payroll, and workforce management into a single platform, streamlining processes and improving efficiency.

Cons

Date filter while looking for forms to fill in. This sometimes does not work as expected but if you select 'show all', it brings all the reviews that you have had over time.

Review Source

LH

Laney H.  
Manager TA  
E-Learning  
Used the software for: 1-2 years

### "It’s an okay tool. "

May 1, 2025

4.0

Ukg pro is exactly okay, it’s not terrible but doesn’t really wow me. It does what we need it to.

Pros

Easy to use for the most part, the app is easy to navigate. If it’s set up correctly it’s basic and simple, however the recruiting module was veryyy basic and we had to use a different vendor.

Cons

The recruiting portion was disappointing, and the talent management portion is okay but I’ve used better- might be due to the set up though.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor lacked basic features and functions

Review Source

EH

Emily H.  
Assembler  
Machinery  
Used the software for: 1-2 years

### "It works great for us! "

June 11, 2025

4.0

It works,and it doesn’t make my job harder. It’s that simple really. I don’t have any real issues with it.

Pros

I love how easy it is to access everything at once. I can see my PTO, my points, my teammates and who my supervisor is all from it.

Cons

The PTO section usually doesn’t update correctly. We have to constantly update it ours selves. It’s not bad overall though

Review Source

TB

Tamer B.  
ProdOps Engineer  
Retail  
Used the software for: 1-2 years

### "I like it and it was doing the job"

May 15, 2025

5.0

My experience was good, it did the job it needed to do, and nothing to complain about it

Pros

I like the product as it was very straightforward, and it helped me to do all the HR things

Cons

The UI looked a little poor; it was simple, but maybe they can make it fancier while it stays simple

Review Source

NB

Nicholas B.  
Sales Manager  
Retail  
Used the software for: 2+ years

### "UKG is very convenient, and the app is great and easy to use!"

October 9, 2024

5.0

I use this daily, for payroll, hours worked, time off requests, and tax forms

Pros

The mobile app is very convenient, and the ease of use, is very nice!

Cons

there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine.

Review Source

MBS

Mary Beth S.  
Coding Validation Analyst  
Hospital & Health Care  
Used the software for: Less than 6 months

### "UKG Pro! The smile is for real!"

July 6, 2025

5.0

Very good application, easy to navigate, all info is readily available and accessible. Can easily print reports for your taxes, financial advisor, etc

Pros

Number one, I love the Logo! UKG Pro is a comprehensive application for payroll. My experience with it was using as a timeclock and extracting all of my payroll and time off information.

Cons

It wasn't UKG Pro as much as it was my internet provider, I believe. To upload and open the application was often slow.

Review Source

ME

Madison E.  
Quality Improvement Consultant  
Hospital & Health Care  
Used the software for: 1-2 years

### "UKG Review"

August 26, 2025

5.0

Pros

UKG is a great way to track your time card, submit time off requests, and see your allotted time sheets.

Cons

I wish UKG Pro was a bit more user friendly and gave alerts when needing to approve your current pay period.UKG

Review Source

DW

Debra W.  
Fraud Investigator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "UKG Pro review"

April 14, 2025

4.0

Pros

The calendar feature is nice to see your schedule and time worked and future

Cons

Wish the PTO feature was more intuitive and the tracking of time worked was more detailed

Review Source

ES

Ellie S.  
Senior Marketing Campaigns Lead  
Education Management  
Used the software for: 2+ years

### "Useful but sometimes complex"

April 25, 2025

4.0

Pros

I generally liked the self-service portal and the product design

Cons

I found it complicated to search for certain information, like specific pay stubs

Review Source

JG

Josie G.  
RBT  
Education Management  
Used the software for: 1-2 years

### "Positive Review "

March 5, 2025

5.0

Pros

It was easy to use and very functional to utilize.

Cons

Nothing - It worked great! I used this everyday at work.

Review Source

Suman H.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Comprehensive HR Solution tool"

September 11, 2024

4.0

UKG Pro has been a useful tool for HR process streamlining overall. It provides an extensive feature set that includes payroll and personal administration. Even though it is a little bit complex user experience, the technology has significantly increased the productivity of our process.

Pros

UKG Pro's features including managing teams, a user-friendly interface, seamless integration of payroll, time tracking, and other HR features made it very efficient tool. The robustness and adaptability of the reporting tools significantly increase value in an organization.

Cons

It takes some time to fully understand all the functions, and the first setup might be complicated and time-consuming to learn and familiar with the UI/UX. Periodically, there are lags when moving between modules.

Review Source

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