# Page 9 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 9 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 201-225 of 702 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Christian G.  
Quality Assurance Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Possibly the worst user experience I've ever seen"

October 2, 2023

1.0

As a software QA engineer, I am astonished that this software went to market. It's not user-friendly and is full of bugs. I would never consider signing off on such a mess. I've been encouraging our HR team to switch to another, user-friendly software.

Pros

It's what I'm stuck with, unfortunately. The one thing I can actually find easily is my pay history. Everything else is horrible.

Cons

EVERYTHING about it is difficult, if not downright impossible to use. Want to change or edit that typo in your quarterly goals? You can't. Want to specify the number of dollars to direct deposit to your credit card? Not happening. Request vacation time instead of sick time? Nope. Want to click on the "Save" button to proceed to the next screen? It's not there. Want to review your previous goals, else? It MAY be possible, IFF you can remember how to navigate the labyrinth of screens to get there (but don't expect to see all of your goals at the same time- it's not possible, either.)

Review Source

EG

Elizabeth G.  
HR Manger  
Financial Services  
Used the software for: 1-2 years

### "Great mid sized HRIS system"

August 19, 2020

3.0

Overall we have been very happy with our decision to move to UltiPro

Pros

The ability to customize the system when needed. Easy to use, seems fairly user friendly.

Cons

Time and attendance tracking leaves some things to be desired, hopefully with the merger with Kronos this will be addressed in the near future. There are still some aspects of the system that do need to provide more customization.

Alternatives considered

[AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/)[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

Seemed like this product was the best option from a user and back end user experience

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Wanted a better all in one system

Review Source

Matthew S.  
Designer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "This software has the potential to be epic"

November 19, 2019

5.0

Here’s a scenario: UltiPro shows an announcement for Open Enrollment and a link to read more (from another website, for some reason). Some of those elections can be made in UltiPro, which is brilliant because I don’t have to learn how to use a whole new system. But, for no good reason, there are tutorials on how to use the software within the software. Wouldn’t it take less time/resources to make the software usable than to make a video about how to use the software? I still think this software could dominate the world (in a good way, that is) because it has a good grip on centralizing the features and minimizing the need to use other software for similar features (except, in our case, to read more about Open Enrollment).

Pros

I like having a centralized hub for everything from Time Management and HSA contribution modifications to company announcements. This software allows for pretty good customization and is not something that is an out of the box solution.

Cons

Some features are used more than others, and the “others” aren’t necessarily able to be removed. I also am not sure that a scaled down version makes sense for the mobile app. I think it is predictable that a scaled down version would be a good solution, but removing features for a mobile app seems a bit lazy. It would be better if the mobile app had the same features, just redesigned for a mobile experience. For example: While I may not expect to change my HSA contributions from the mobile app, I should at least be able to see my time off requests and approvals.

Review Source

KD

Kelsie D.  
Communications and Training Coordinator  
Retail  
Used the software for: 2+ years

### "Covers all the Bases"

February 19, 2022

5.0

Overall, UKG is a good HR system for a large company, and rollout was easy with all the templates they gave us for our employees to learn the system and get used to a change.

Pros

Submitting time off is quick and easy with UKG, and you can clearly see if your manager approved it or not. It's fairly easy to enter hours as well.

Cons

Sometimes if I hit a wrong button when entering my times in, it would force me to refresh the page and start over. Also, the balance of PTO could be clearer.

Review Source

KF

Katherine F.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Good platform, needs more improvement "

March 16, 2023

4.0

Good, very productive platform

Pros

I like that we do everything on one platform (ex: PTO, vacations, posting job offers, schedulling, time sheet approvals)

Cons

The punch in and out system, for a big platform like this is should have a direct punching in like agendrix instead of goinh through different channels to be able to punch in for work. Should be an easier way. Schedulling shouldn't be as "plain" as it is on the platform at the moment.

Switched from

[Agendrix](https://www.capterra.com/p/148280/Agendrix/)

Company policy with new association

Review Source

LK

Lauren K.  
Call Center Employee  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Needs improvements "

November 16, 2022

2.0

My overall experience with UKG Pro has been frustrating.

Pros

The features that are not related to time management work and are easy to use.

Cons

The features of this that are related to time management are the worst. I have issues with it every single day. Not loading/timing out or not recording the time punch I made are the most consistent issues I have.

Review Source

BD

Bobbi D.  
Payroll Director  
Construction  
Used the software for: Less than 6 months

### "Kronos upgrade"

June 9, 2021

4.0

The project manager was great, keep us on target. We should have asked for a different rep for the time keeping piece. It felt like he was learning the product too. Also, he didn't understand the activies/work piece so we felt like we went in circles. Once it was setup it had to be re-worked because it didn't go to the activities piece. I believe had we know that the charging time to projects had changed we probably would not have selected UKG. Huge shoot to Chanelle Birch, she help setup our activities/work. I really enjoyed working with her.

Pros

It does capture time very well. We are multi-state and it knows the rules of each state.

Cons

The new activities/work feature. It's disconnected with the timecard. Hours should match and they don't if someone isn't paying attention. In California someone can use makeup time, move OT to regular in the same work week. The activities/work doesn't capture the change, the time stays as OT.

Reason for choosing UKG Pro

We've been with Kronos since the early 80's. The product is good and has changed over the years. It had the features we were looking for.

Review Source

Christa C.  
Senior System Business Analyst  
Insurance  
Used the software for: 2+ years

### "UltiPro"

September 25, 2018

3.0

Pros

The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.

Cons

We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.

Review Source

Response from UKG

October 18, 2018

Hi Christa, thanks for your feedback. We're happy to hear you enjoy the ability to customize your profile! Your feedback is important and I have shared your comments with the team to help us improve. Have a nice day!

VR

Verified Reviewer  
servizio clienti  
Furniture  
Used the software for: 2+ years

### "buon software per la gestione dei cartellini presenza"

June 14, 2023

5.0

Pros

consente di monitorare per bene le presenze dei dipendenti, di caricare i tabellari tramite excel, di richiedere permessi/ferie e tutte le tipologie di giustificativi, cosi da fare il saldo ore a fine mese

Cons

potrebbe essere svecchiata un po l'interfaccia e renderlo più user friendly

Review Source

Angelina V.  
Customer Advocacy  
Restaurants  
Used the software for: 2+ years

### "Faulty Software"

December 13, 2019

3.0

My overall experience with Ultipro is not so great. I would not choose this software for my companies first choice in human resources.

Pros

I like most about the software is the ability to look at your time punches and its accuracy. You are also able to model your pay with taxes and deductions configured too.

Cons

What I like least about the software is that I lost wages due to a glitch in the system. When I emailed them about it they forwarded it to my employer who wanted to fire me over it. I emailed Ultipro to bring their attention to the issue I experienced using the software and to get reimbursed for the monies the glitch had cost me. No resolution came from it.

Review Source

JAZMINE F.  
Sales Admin  
Human Resources  
Used the software for: 1-2 years

### "UltiPro has been amazing! "

March 24, 2020

5.0

I really enjoy using UltiPro! It is easy to use, if I need help I get it fast, and all my information is in one place!

Pros

UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc. This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial. Another thing that has been amazing is the customer service. It is always fast and efficient.

Cons

having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!

Review Source

VR

Verified Reviewer  
Manager, Learning Technology Experience & Process  
E-Learning  
Used the software for: 2+ years

### "Feature-rich HR tool that could use a UI/UX overhaul"

March 3, 2021

3.0

I do not have a choice over whether or not to use UKG Pro, because it is the tool my company has chosen to use for HR management. I have gotten used to the interface over time, but I always have to explain things to new hires because they don't understand it at first. I wish they would hire a UI/UX person to overhaul the platform.

Pros

UKG Pro allows me to have access to a wealth of employee data about myself, and ensure that my company's records on me are accurate. It also provides a way of tracking my yearly goals in anticipation of performance reviews.

Cons

Overall, the UI/UX of UKG Pro is not intuitive and can be very confusing. For example, when I am trying to approve a timesheet for one of my direct reports, I seem to have to approve it in two different places before they actually receive the approval notification. There is a ton of clutter on the screen that makes it difficult to parse where exactly I am supposed to look or click.

Review Source

Jessica A.  
Human Resources Business Partner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Love Ultipro- Only issue is reporting "

February 18, 2020

4.0

Pros

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Reason for choosing UKG Pro

Feedback, customer experience, and company values.

Review Source

CL

Caitlin L.  
HR Analyst  
Food Production  
Used the software for: Less than 6 months

### "Perks of UKG Dimensions "

June 14, 2021

4.0

The team assigned to us for implementation was fantastic to work with! They were great at answering questions, keeping up on track and helping us successfully implement this software in our organization.

Pros

This product has allowed us to connect more directly to the WFReady module we utilize. We did not have the ease of this when previously utilizing WFCentral.

Cons

The reporting is a little difficult to work with. The more we have become acclimated, it has become easier. It would be nice to have the ability to select more areas to add as columns in the reports rather than being limited to the list generated for the report that is already created in UKG Dimensions.

Review Source

AL

Alem L.  
Senior Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome Pro"

August 17, 2023

5.0

Awesome! We manage to publish W-2 on time and Rapid Response is a lifesaver!

Pros

The product is easy to use and flawless.

Cons

In payroll gateway page, I prefer if you set the finishing button(the last process to transmit payroll) in a different page.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

We were looking for a cutting edge system and customer service with PS, you have to communicate thru a tech.

Review Source

KS

Karen S.  
Senior Payroll Manager  
Real Estate  
Used the software for: I used a free trial

### "Senior Payroll Manager"

December 19, 2023

4.0

I had no issues with UKG except IP address issues. It was easy to learn and train the team.

Pros

I liked UKG for their timesheets, reporting and W2 preparation

Cons

IP addresses would be great to see where employees are clocking in and out.

Review Source

Yendi C.  
HR Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best payroll solution"

June 11, 2018

5.0

It help us speed the payroll process by 45% more fast.

Pros

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Review Source

DM

Dominic M.  
Program Manager Talent Marketing  
Staffing and Recruiting  
Used the software for: 1-2 years

### "UltiPro Review"

August 19, 2020

5.0

Great experience to this point. Excellent customer service and we receive quick responses to issues that are mentioned to the IT team. Very user friendly overall.

Pros

Primarily the functionality of integrating multiple aspects of business into one UI. Set up is easy once you get used to it. A few processes could be improved but overall a great experience.

Cons

I work a lot with the Recruiting Gateway portion of the software, so integrating a way to customize default job descriptions aside from meshing them with the job codes would be ideal. Perhaps inputting a drop down list when selecting "Create" on the users main dashboard that allows them to select from a list of uploaded JD's. However, working through other certain recruiting processes and updating information is quick and seamless.

Review Source

VR

Verified Reviewer  
Talent Acquisition Coordinator  
Management Consulting  
Used the software for: 2+ years

### "Hardcoded"

December 12, 2018

3.0

Overall experience has been a bit frustrating. Representatives feel like salespeople, rather than actual users of the product. Conversations have a scripted feel.

Pros

It is easy to navigate and is intuitive.

Cons

When changes are needed, it seems often the answer is that the functionality is hardcoded and is unable to be changed without a significant monetary cost.

Review Source

Response from UKG

January 2, 2019

Hi there, thanks for your feedback. We're happy to hear you enjoy our user experience. However, we do see you have some concerns. I would love to reach out and find some solutions for you. If you're interested in working with me on this, please email me at feedback@ultimatesoftware.com. I look forward to hearing from you soon! Happy New Year and have a nice day!

VR

Verified Reviewer  
Recruiter  
Publishing  
Used the software for: 2+ years

### "UltiPro Review "

October 6, 2020

5.0

UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.

Pros

The system is user-friendly and easy to navigate. We can also add additional features if we choose to. Great customer service and support.

Cons

I wasn't a big fan of the performance management module. The employee's had some confusion around the process. We only used it once so maybe the second time will be better.

Reason for choosing UKG Pro

Price, well known in industry, multiple options.

Review Source

Kerron M.  
Sales & Service Training Specialist  
Telecommunications  
Used the software for: 6-12 months

### "Lots of Options Available, Including Employee Personalization"

September 29, 2020

4.0

I like its versatility, but the app is clunky. The way we use it is simple, and I wish we could implement more features that Ultipro offers. It's also widely enough used that occasionally new hires will have used it previously.

Pros

When you first log in, you can go to your own, personalized dashboard. To set this up, the employee "favorites" the categories they want to show on their dashboard. I work where we only use this for time entry, and it's set up the way we like to report time. There are options for a "clock-in/clock-out" timesheet as well. We simply enter the hours and pick a category to which our time gets allotted. (jobs, projects, pay type such as PTO, Work from Home, Company Meetings, etc). This way, the company can track the way each employee's time is being used.

Cons

There are many options we don't use and they still show in the menu, making it a little confusing for onboarding. Although clocking time away from a computer is convenient, the app is a little clunky when it comes to this. It's much easier on the computer. I wish the app were more intuitive and fluid.

Review Source

VR

Verified Reviewer  
Audit Senior  
Accounting  
Used the software for: 2+ years

### "UltiPro Employee Benefit and Payroll Management Software"

March 6, 2019

5.0

Pros

We use UltiPro for our payroll and benefits administration. As an employee, I've​ found this software to be user-friendly and easy to navigate. The web-based portal provides step by step instructions for me to update my benefits and payroll deductions and also provides detailed guidance for annual benefit elections. I also really appreciate that I can go into my Ultipro account and manually update my direct deposit instructions if there's ever a time when I want to split part of my paycheck between multiple financial institutions. Within Ultipro I can select either a fixed dollar amount or even a percentage of my paycheck to be split between accounts.

Cons

As with any payroll software, there are some limitations. I have found that Ultipro does not process payroll information quite as quickly as I would like, specifically, they issue the end of year W-2 data much later than other payroll systems that I have used.

Review Source

Leslie O.  
Administrative Assistant  
Accounting  
Used the software for: 2+ years

### "UltiPro - Utilitarian, but Useful"

September 1, 2019

4.0

I've used UltiPro at several jobs, and have had generally positive experience with it. It's a 'one stop shop' for information related to human resources, be it related to ones insurance, pay, PTO, etc. It's a no-frills information program that gives you everything you need.

Pros

UltiPro easily presents you with information about payroll, tax information, retirement contributions, vacation time, insurance information, and pretty much any other human resource information necessary at one glance.

Cons

The password process is cumbersome. It seems like every time I log into UltiPro, I have to regenerate my password, and it's a multistep process.

Review Source

Jeremie G.  
Lead Document Specialist and Proofreader  
Legal Services  
Used the software for: 2+ years

### "Gets the job done"

January 26, 2019

5.0

I used it every day for four years and I got used to it. Despite how used to it I was, it still gave me issues with small things like PTO requests. That being said, they also made some helpful updates that made life easier. Before the updates, it would allow me to clock on or off twice by mistake, but after the updates it gave a warning saying "you've already clocked on" if you tried to clock on again. Nifty.

Pros

I like that it's easy to use and I can favorite certain items to keep on my dashboard for easy clicking.

Cons

Submitting Paid Time Off requests was a nightmare. It often times messed up what I was trying to do, and it almost always gave some sort of error.

Review Source

FS

Felina S.  
Payroll Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "UKG for non profit"

January 19, 2024

3.0

Pros

Pending pay, payroll gateway, Year end module

Cons

Tax and Payment services are not responsive on some of our tax cases. Causing a lot of penalties and interests to our organization.

Review Source

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