# Page 8 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 8 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 176-200 of 702 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Technician, Stagehand  
Entertainment  
Used the software for: 2+ years

### "Ultipro is great for your jobs health benefits and work related topics"

January 3, 2019

5.0

My experience with UltiPro has always been great for the 4 1/2 years I've been with PSAV (Presentation Services Audio Visual). The old way we used to ask off for days from work was writing it on paper and then submitting to your Director of Operations. Now you just log in to UltiPro and go to scheduling, and then click on time off request and submit. It is so much easier than how we had to do it 4 years ago before they introduced UltiPro to our intranet websites.

Pros

It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Cons

Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

Review Source

Hillary R.  
Sales Assistant  
Construction  
Used the software for: 1-2 years

### "UKG Pro is an Intuitive Direct Depositing and Payroll Management Tool."

June 8, 2023

5.0

UKG Pro has flexible payroll reports creation tools and the management of various Construction project payment through the system is amazing.

Pros

The financial capabilities offered by UKG Pro are profitable and the complaince management functionality and the ability to manage all the project employees data through this single platform is more helpful.

Cons

Stable and easy payroll management product with no errors and its performance is very productive and easy configuration of the tools.

Review Source

NB

Nathan B.  
Product Manager  
  
Used the software for: 1-2 years

### "UltiPro is the primary UI that I use to access all my personal work information. "

July 29, 2018

4.0

I am able to keep track of my personal work information in one convenient software and mobile app. It allows me to view my payment history, my PTO statuses and many other things. I like being able to view all this information in one easy to use software.

Pros

UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

Cons

I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Review Source

Response from UKG

August 2, 2018

Hi Nathan, thank you for your feedback. We're thrilled to hear you are enjoying our Mobile App! I cannot wait to share your insights with the Mobile App team - they will be thrilled! If you don't mind, would you be willing to share your mobile experience on the Mobile App Store of your choice? Further, I did see you your request for more Mobile-specific features. I just wanted to let you know that Mobile App features are determined by an organization's HR department. It's possible there are features available that you may not have access to. If there are any specific features of interest, feel free to let your HR team know! Thanks for taking the time to leave us feedback. We value your insights and hope to continue providing you with a great experience. Have a wonderful day!

Hannah T.  
Information Technology Manager  
Construction  
Used the software for: 1-2 years

### "UKG Pro is an Excellent Payroll Reporting Product."

July 11, 2023

5.0

The best project cost estimates creation and analytical functions are responsive and Asset management using UKG Pro is more helpful and productive.

Pros

The creation of financial data reports and tracking of various project expense and the ability on compliance management and employees database handling through UKG Pro features is nice.

Cons

Very helpful project payment processing platform and I have not had any issue with all UKG Pro functions or performance.

Review Source

EM

Erin M.  
CIO  
Mental Health Care  
Used the software for: Less than 6 months

### "UKG Dimensions for the win!"

June 4, 2021

5.0

Great! Our implementation team was AMAZING!!

Pros

Maintaining balanced budgets and staying within ratio at the same time! Each of our sites has to remain in ratio with staff:clients. We were able to ensure that our daily census was imported into Dimensions from each location o that managers can staff accordingly and allowing them to make data-informed decisions.

Cons

The only Con we have noticed is already set to be resolved in the next "release". Really, the system functions entirely as it was pitched - which is a rarity in software implementation.

Review Source

VR

Verified Reviewer  
RPA Developer  
Computer Software  
Used the software for: 1-2 years

### "Ultipro provides consistent, easy to use HR services"

October 23, 2018

4.0

I've been on both the end user and HR setup sides of UltiPro, so I have multiple opinions on it. For the most part, I can see how HR and management likes it. UltiPro cuts down on a lot of manual lookup and integrates many tools and features into one package. And if you're an employee who really only uses it for time&attendance, then it's not really a big change. For the most part, I like using UltiPro and it's a solid HR MS that helps me manage my team in a more concise manner.

Pros

It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with. I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well. As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so.

Cons

It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen.

Review Source

NL

Nesi L.  
Local Manager  
Photography  
Used the software for: Less than 6 months

### "UKG has much to be desired"

December 2, 2022

2.0

If everything worked as it is meant to I would really enjoy the platform. From a manager's perspective, I love that recruiting is integrated. It would be great to have a chat or message feature between groups so 'i could be on the same page with my supervisors and my team.

Pros

What I like most (in theory) is that UKG is an all-in-one program. If the kinks were worked out, it would be used for nearly every aspect of business including employees access to their own information and ability to do what they need to do on their own. It is great not having several programs for each responsibility.

Cons

It is not reliable. It doesn't bring our team together and it really is not very user friendly in my experience.

Reason for choosing UKG Pro

I did not

Review Source

BC

Barbara C.  
payroll Administrator  
Government Relations  
Used the software for: 2+ years

### "Bang for your buck"

September 8, 2021

5.0

I feel my experience has been very positive.

Pros

Reporting capabilities. Variety of reports available and fit every need

Cons

Case system. I find it very time consuming. Fill out information then wait to hear back, then ask for up dates and wait to hear back.

Review Source

CR

Crystal R.  
Human Resources Specialist  
Apparel & Fashion  
Used the software for: 1-2 years

### "Simple to use once you get used to it"

August 15, 2023

5.0

Pros

The easy of finding answers and the side notes of having options constantly.

Cons

I would like to have a resume section/ a way to have employees linked with an external recruiting feature

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We were promised all these amazing features

Review Source

VR

Verified Reviewer  
Maintenance Supervisor  
Food & Beverages  
Used the software for: 1-2 years

### "Workforce Management on the whole"

December 15, 2022

5.0

Exceptional and Easy. it was an alien to me initially but I grasped on it fairly quickly

Pros

Everything about this software is exceptional. The time management, resource management, payroll, scheduling you name it. everything is works like clock work. Great interface, easily integrated.

Cons

It is not the software, it is us :). We are fine tuning some things regarding the scheduling so just waiting to find the happy spot for it. rest is amazing.

Review Source

Camilo C.  
Talent Acquisition Specialist  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Helpful tool. "

March 14, 2022

4.0

It was a good experience, I'm still using the software for the recruitment process on my company.

Pros

Likes me how organize is the presentation of the software, since let us start the recruitment process and then pass to the onboarding process on a organized manner.

Cons

Sometimes is a little bit slow and is because of the software.

Review Source

N Armand François I.  
CEO  
Consumer Electronics  
Used the software for: 1-2 years

### "I'm very satisfied"

October 6, 2022

5.0

Pros

It's a really great application, it makes my work on the human resources side much easier

Cons

I haven't seen anything negative yet. Super great for me

Alternatives considered

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

Review Source

EE

Erin E.  
Director of HR  
Law Practice  
Used the software for: 2+ years

### "Reliable but missing some of the basics"

August 19, 2020

4.0

Pros

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Cons

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples: -A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer. -The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

System was down a LOT; poor customer service

Review Source

EN

Ellen N.  
Staff Trainer  
Consumer Services  
Used the software for: 1-2 years

### "Very user friendly for staff and management"

July 13, 2023

5.0

Pros

MAking learning plans, based on an employee's position within the company

Cons

The mobile app often is lagging and the system has to be logged into several times.

Review Source

JH

Jessica H.  
HCM Solution Consultant II  
Consumer Services  
Used the software for: 2+ years

### "UKG Dimensions Review"

July 1, 2021

4.0

Implementing this product has been exciting with each of the clients I have worked with!

Pros

The product is easy to use. The product provide an immense amount of reports that are all customizable. As a payroll manager in my prior life, I find the Gross Up pay statement type so easy to use and avoids mistakes in calculating. And I know I already said reporting but I have to say something about the specific report the Recap and Funding Report. Every client I work with is always excited about this feature. This report is every payroll manager and CFO's dream. It provides current and past payroll information to help you audit and be informed about the biggest expense a company has....their payroll.

Cons

Clients find it challenging to determine which reports to use when due to the large library of standard reports.

Review Source

RM

Rita M.  
Activities Supervisor  
Hospitality  
Used the software for: 2+ years

### "Daily User in Supervisory position"

December 18, 2020

5.0

I have relied on this software to help me manage payroll hours, track attendance and benefits without a single issue in the 2+ years I have been using it. It is truly worth the investment for any firm of any size.

Pros

This is quite a time-saver for management in that there are so many features for helping maintain payroll and attendance functions. It is one of the most reliable systems I have ever used.

Cons

There is some lag time between when a new associate is hired and when they are enrolled which I think is not software related, mostly our HR department's issue. Other than that, no other complaints.

Review Source

JP

Jacob P.  
Controller  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good, but not perfect"

September 8, 2021

4.0

UKG is beneficial to our organization and if you are able to put in the time up front, you can make things work to your advantage. Once you understand the system, it is easy to use. However, it does take work up front.

Pros

The time management program, as well as the ability to manage employee information and benefits.

Cons

The reporting function could be improved. At the very least, more training sources could be beneficial for the BI functionality.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was not easy to use and did not provide much value for the money.

Review Source

LM

Lindy M.  
Accountant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Analytics Great - Timekeeping Not so Great"

August 19, 2021

4.0

I wouldn't say we've taken care of any business problems as of yet. I'm hoping the launch of advanced scheduling and analytics will help.

Pros

I like what we've seen so far about Analytics. We are almost done with the setup. This is the product I'm most excited about.

Cons

The timekeeping solution. There are several additional steps our managers and employees have to perform to update timecards. Granted, it's not a big deal as it's just extra clicks, but they're not pleased. We've also had issues with punches showing up in the wrong timezone somehow.

Review Source

VR

Verified Reviewer  
Group Packages Sales Freelancer  
Hospitality  
Used the software for: 6-12 months

### "Basic and on point"

March 10, 2021

5.0

I've used it for a little bit under a year and I really like it. I can request time off from the app, check my punch times so I can clock in/out appropriately. There is even an org chart for your company.

Pros

While on the app, the functionality is a bit limited, but when accessed from a computer, there is a lot of details you can view and edit (if allowed by your company) regarding your profile, benefits, time off, etc. it is very complete, with work summary, details about employment and it connects with a learning platform so everyone can be up to date with the lates company policies. Payroll stubs are also viewable and you can be notified when they are ready to be viewed.

Cons

Maybe more features could be accessible for employees when using the app; it seems a little limited. At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.

Review Source

Yeni O.  
Product Engineer  
Computer Software  
Used the software for: 2+ years

### "I love the UltiPro experience."

July 7, 2018

4.0

Pros

The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping. Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Cons

Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

Review Source

Response from UKG

July 26, 2018

Hi Yeni, thank you so much for the kind words. We're thrilled to hear you enjoy our business analytics features. Have a great day!

VR

Verified Reviewer  
Human Resources  
Human Resources  
Used the software for: 2+ years

### "User Friendly"

September 23, 2020

3.0

Very good. It would be better if the company would utilize all of its features and allow basic access from home.

Pros

As a user it is a very straight forward system. I use it mostly for timekeeping. The company I use it at could do more with the program based on its capabilities.

Cons

As a user you cannot access this software from home. I am sure the company has it set up that way. You should be allowed to access remotely for basics.

Review Source

VR

Verified Reviewer  
Counseling Intern  
Mental Health Care  
Used the software for: 6-12 months

### "Simple and Easy"

November 20, 2018

5.0

Ultipro has worked very well with managing time from both desktop and mobile devices and provides many options to work with. It is a good fit for someone who does not want to spend too much time setting up a time/payment program and would like a lot of options already loaded. Using Ultipro has made time and pay management easy and understandable for me.

Pros

The visual layout of Ultipro makes managing time, payments, and benefits simple and easy to understand. The layout menu that shows all your options is an additional reminder to pay attention to important dates and to keep track of hours logged. I receive emails from Ultipro about managing time and paydates which I find extremely useful. Complicated documents are easy to pull up - I never feel like I'm forgetting to do something important with Ultipro.

Cons

Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it. This has only come up a few times, when I've wanted to request unpaid time off but the layout only suggests that I can take paid time off. However, Ultipro provides so many options that this is not a common problem.

Review Source

LM

Lydia M.  
Senior Graphic Designer  
Environmental Services  
Used the software for: Less than 6 months

### "Not a fan of how this software is set up and designed"

September 27, 2022

3.0

Not a software I would have picked if I had say. It looks nice but is not user friendly with a lot of issues. Not a smooth enrollment.

Pros

Looks nice and updated. Cleaner look and newer.

Cons

It took me weeks to just get my self logged onto my account to do PTO. No one in customer service helped. They kept having issues with my email and password on their end. It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use. Things are in places that you wouldn't expect. A lot of the set up didn't make a whole lot of sense. Our whole company had a long list of ongoing issues with the set up of this software for our payroll and HR. It's slowly getting better but the process has been painful and frustrating.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was outdated and needed a more streamlined software for our growing company.

Review Source

NM

Nancy M.  
Director, Benefits  
Education Management  
Used the software for: 2+ years

### "Director, Benefits"

January 18, 2024

4.0

Overall is good and easy to use. Integrated modules

Pros

Platform is easy to use, and different modules available.

Cons

reporting capability. Have to depend on having someone create custom BI Reports each time.

Reason for choosing UKG Pro

Additional support such as UMS and EEC were great.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Human Resources was brought in-house in 2022.

Review Source

JS

Jamie S.  
Helpdesk Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Best HR site I have personally used"

July 25, 2018

4.0

Allows me to view all my HR information all in one location.

Pros

Been using this site now for our clocking in and out at work for 5+ years. Very easy to use. Site has never been down, always up and works. The site is speedy to navigate. Allows me to easily and quickly log in and out. Allows me to pick easily pick my insurance every year and has all the information I need on the site. Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn. Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past. We also use this for our performance reviews. Not a fan of those but the site makes it work OK. Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch. I can also view my paycheck stubs here. It is very nice to have access to all of this in one location. I also hear it integrates with AD credentials but we have not implemented that. I have used other HR websites such as Kronos and this one is so much easier to use.

Cons

Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Review Source

Response from UKG

July 26, 2018

Hi Jamie, thank you so much for sharing with us. We're thrilled to hear you are enjoying your experience. We hope you have a wonderful day!

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