# Page 7 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 7 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 151-175 of 702 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Arun R.  
Creative Designer & Video Editor  
Printing  
Used the software for: 2+ years

### "An all-inclusive HR package covering all processes, and is backed by excellent support."

July 29, 2023

5.0

UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.

Pros

UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.

Cons

I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.

Review Source

Jessica D.  
Game Programmer  
Computer Software  
Used the software for: 1-2 years

### "Effective payroll and benefits tool"

November 13, 2023

4.0

The transition from a paper-based approach has been revolutionary for our company. The most important advantage is that it allows our managers to see all of their employees' records in one place, make edits, view their timesheets in one place, and generate reports.

Pros

It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance.

Cons

The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

When it comes to payroll questions, UKG's excellent customer service team is ready to help around the clock. By computerizing formerly manual processes like timekeeping and payroll processing, accuracy and consistency in data are ensured.

Review Source

NF

Nicole F.  
HR Leader  
Legal Services  
Used the software for: 1-2 years

### "Terrible product "

April 25, 2019

2.0

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Review Source

Response from UKG

April 30, 2019

Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

Paula G.  
Web Administrator  
Libraries  
Used the software for: 2+ years

### "UKG Pro is pretty great"

August 15, 2023

5.0

It works and is pretty easy to use.

Pros

I like that it is easy to clock in or out.

Cons

If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way.

Review Source

HH

Heather H.  
HR Assistant  
Machinery  
Used the software for: 2+ years

### "It's ok..."

February 15, 2021

3.0

I will say that they customer service is good. Most of the time their rapid response agents are very knowledgeable and helpful, but if you have a big or complicated business need, you have to open a case and wait a week or two for assistance. Also, when it comes to major setup changes, to get assistance, they will charge you thousands. We were considering splitting our sister companies into two separate system setups but they want to charge us at least $6k to do it. It isn't the worst database software out there by any means, but I wouldn't highly recommend it either.

Pros

There is a field for just about anything you could think of in regard to managing your employees, and I appreciate that most everything is customizable to your business.

Cons

The reporting side is ridiculous! It is so complicated and convoluted and not user-friendly in the slightest. It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports. Just finding the correct fields you need for the reports is difficult and then figuring out how to merge or link them is even more difficult.The customer portal is supposed to help but its mostly other users posting what they had trouble with and what solution they came up with. I will say that they are releasing a new version of the reporting side which is supposed to be much more user-friendly and our release was supposed to come a few days ago but got pushed back again. I guess they found other issues.

Review Source

VR

Verified Reviewer  
HR Leader  
Legal Services  
Used the software for: 6-12 months

### "Basic HR database that isn't very user friendly, robust or customizable."

April 30, 2018

1.0

It works well as a database when your enter data into it and it doesn't do much more.

Pros

There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit.

Cons

The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team.

Review Source

Response from UKG

May 1, 2018

Hi there, thank you for your feedback. We're sorry to hear about your experience. I would love to work with you to see if we can improve your experience with us. If you're interested in my assistance, please email feedback@ultimatesoftware.com. I hope you have a wonderful day and look forward to hearing from you soon.

CL

Cassie L.  
Payroll Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Dimensions Review"

June 4, 2021

4.0

Pros

Cloud based, typically user friendly. Well known name and for the most part, the employee experience is good. Managers love the access to dataviews and the options they can customize.

Cons

Integrations have been an issue. Getting support from UKG is an issue. We pay a UKG consultant month since before we transitions to Dimensions and we always have some issue that we need help with. This consultant ensures we have a dedicated person to speak with regarding issues as opposed to being passed from one person to another when contacting KGS. Behind the scenes could be more consolidated. It doesn't make since to have multiple related functions in 5 different places. Dimensions did away with lots of helpful functionality from Workforce Central. Your set up will have to be redone completely - your system does not just transition from WFC to Dimensions.

Review Source

JC

Jeannette C.  
HRIS Administrator  
Automotive  
Used the software for: 2+ years

### "AAA Human Resources Review of UKG Pro"

September 8, 2021

4.0

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Wanted to get away from the cost of installing and maintaining a system.

Review Source

AF

Alyssa F.  
HRIS Analyst  
Consumer Services  
Used the software for: 2+ years

### "Good system easy to use"

August 15, 2023

4.0

Overall I am pleased with the system just could use some improvements with how the different adds ons communicate with each otehr

Pros

Business Intelligence, being able to create custom reports is very important to the leadership in our company.

Cons

They different time keeping systems do not always connect well to Pro.

Reason for choosing UKG Pro

It was a more robust product and we got more bang for our buck by going that directions

Review Source

CD

Chuck D.  
Senior HR Systems Administrator  
Law Practice  
Used the software for: 2+ years

### "Great customer involvement and appreciation"

January 19, 2024

5.0

Pros

The people. UKG has always had top notch people in support and relationship management. Generally, things work great, and even when things aren't going perfectly, we always feel supported.

Cons

The only con I have for UKG right now is the handoff from representative to representative as the support structure is perfected and implemented. We love all of our people, but they change a bit more than I'd like.

Review Source

JB

Jacqueline B.  
HRBP  
Chemicals  
Used the software for: 1-2 years

### "Worst system ever used"

March 1, 2022

1.0

Awful

Pros

This experience has been so terrible I can't think of anything positive.

Cons

Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system. No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later. The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.

Review Source

LP

Lynn P.  
Controller  
Textiles  
Used the software for: 2+ years

### "23 year customer"

August 21, 2023

5.0

I like this product a lot.

Pros

I like the flexibility inherent in the way the software was set up. Having been such a long standing customer who has been acquired twice during that time, I've been able to adjust for the reporting needs of new management teams quite easily.

Cons

the time period following the Kronos acquisition because the standard of response for cases wasn't what we historically experienced.

Reason for choosing UKG Pro

it met our needs and seemed friendly to use.

Review Source

AJ

Ashlee J.  
Director of Human Resources  
Financial Services  
Used the software for: 2+ years

### "I love UKG"

August 15, 2023

4.0

Pros

although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy

Cons

I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions

Reason for choosing UKG Pro

how could you not

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

loathed Dayforce product with every fiber of my being. horrible product

Review Source

VR

Verified Reviewer  
Recreation Coordinator  
Government Administration  
Used the software for: 6-12 months

### "So much capability, so hard to navigate!"

January 18, 2019

4.0

Overall, if you are only looking for basic information as an employee its easy; find paychecks, find personal info, etc. As a long-term solution, unless you do a great job of training and modifying the tools and menus, its easy to get lost; both because of the interface is not clean and it has too many options.

Pros

Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Cons

The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

Review Source

KP

Kathryn P.  
HR Specialist  
Individual & Family Services  
Used the software for: 2+ years

### "We're getting there!"

June 4, 2021

3.0

Pros

We previously used 5 databases to track employee information. Having UKG Dimensions with everything in one place has been a dream come true!

Cons

Integration was a challenge but we expected that. All modules were not available at the same time so we were still hopping between our old systems and UKG Dimensions. We have come a long way though and we are thrilled that things are finally moving in the right direction and streamlining all of our HR and payroll processes.

Reason for choosing UKG Pro

UKG Dimensions had everything we were looking for.

Review Source

VR

Verified Reviewer  
HR Generalist  
Architecture & Planning  
Used the software for: 2+ years

### "Wonderful, comprehensive system for all of your HR needs"

March 19, 2018

5.0

Efficiency and tracking personnel changes

Pros

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Review Source

Response from UKG

April 24, 2018

Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified HCM. I do see you have some concerns and just wanted to let you know I have shared them with the team to help us improve. If you have any additional insights you would like to provide, feel free to reach out to feedback@ultimatesoftware.com. I hope you have a wonderful day!

LW

Lee W.  
HR Director  
Education Management  
Used the software for: 2+ years

### "Review of UltiPro HRIS"

February 14, 2020

5.0

UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.

Pros

The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!

Cons

Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing UKG Pro

UltiPro provided the best product to meet our specific needs and overall best value; in addition, customer service and training are far superior to what other vendors were offering.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

With ADP, the system was not integrated requiring us to enter duplicate information, and only provided payroll services - was not a true HRIS, and was more expensive than what UltiPro provides.

Review Source

TW

Tiffany W.  
HRIS Analyst  
Mining & Metals  
Used the software for: 2+ years

### "UltiPro - Everyone Should Use It!"

March 1, 2019

4.0

UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company.

Pros

UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons

I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

Review Source

MR

Matthew R.  
Assistant Controller  
Farming  
Used the software for: 1-2 years

### "UKG Pro The Way to Go?"

January 19, 2024

4.0

Pros

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

Cons

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

We needed a more robust timekeeping and scheduling system. Their customer support was frustrating to work with.

Review Source

MB

Matthew B.  
Senior EHS Specialist  
Plastics  
Used the software for: 6-12 months

### "A Great Combination of EHS and HR Functions"

January 15, 2024

4.0

Pros

UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application!

Cons

The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load.

Review Source

MP

Martina P.  
Director of HR  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG Review"

August 15, 2023

5.0

Love UKG .. don't plan on changing.

Pros

Everything is in one place. Us being in the healthcare industury, we track a LOT of time sensitive papework. The reporting capabiltiies rock.

Cons

Only con is that it is hard on occassion to get a quick respose to critical issues. Mostly regarding tax and payroll issues. However, the staff is beyond helpful and nice.

Review Source

Ashley R.  
HRIS Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "What's not to love here? "

February 21, 2020

5.0

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Review Source

IL

Isabelle L.  
Talent Coordinator  
Retail  
Used the software for: Less than 6 months

### "Recent Company Switch to UKG Pro "

August 25, 2022

5.0

Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

Pros

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

Cons

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Functionality on mobile. Onboarding module not up to par.

Review Source

Ambrecia M.  
Housekeeper  
Environmental Services  
Used the software for: Less than 6 months

### "I love it very much"

July 9, 2023

5.0

Pros

I like that it keeps track of my clocking in and out

Cons

Can't keep track of the days I worked but ihate we don't have app I refer the app to the device at work.

Review Source

LH

Lauren H.  
Web Dev intern  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "UKG pro review"

May 13, 2024

5.0

Pros

Very easy to use, interface is user friendly

Cons

I would recommend more companies use this platform!

Review Source

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