# Page 6 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 6 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 126-150 of 702 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TT

Teco T.  
Benefits Specialist  
Mining & Metals  
Used the software for: 6-12 months

### "UKG vs KMC"

January 17, 2024

5.0

I have been with the company for over a year and came during the transition time period dating back to 2023. I have had some bumps and worked thru them mostly with the assistance of UKG Team Members. Sometimes I hear the noise about the system and how it doesn't work for them, but if we all slowed down, they would see that the system offers more than we know,

Pros

There are many areas, but the best by far is reporting in BA System.

Cons

Some of our employees have issues when accessing their records, which might mean that either UKG or KMC provide a How To step by step remedy.

Review Source

HD

Helen D.  
Billing Analyst  
Oil & Energy  
Used the software for: 2+ years

### "Perfect solution for Payroll and Human Resources needs "

June 27, 2022

5.0

UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department.

Pros

UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate.

Cons

Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern.

Review Source

CC

Chelsea C.  
Director, HR  
Biotechnology  
Used the software for: 6-12 months

### "Over promise and under deliver"

June 6, 2022

4.0

I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in \[SENSITIVE CONTENT\] that we could launch our Benefits module by \[SENSITIVE CONTENT\] We're in \[SENITIVE CONTENT\]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[OnePoint HCM](https://www.capterra.com/p/187977/Recruitment-Applicant-Tracking-Solutions/)

Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

Review Source

MS

Megan S.  
HR Supervisor  
Medical Devices  
Used the software for: 2+ years

### "If you need a new HRIS system, UltiPro should be on your list! "

May 26, 2020

4.0

We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, \[SENSITIVE CONTENT HIDDEN\] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer.

Pros

There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve. The app is getting better and better and our employees utilize the app the most to have their information at their fingertips. It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically.

Cons

We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Pro

Had all the bells and whistles we were looking for, all products in one that we needed and a good customer sales experience.

Switched from

[Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/)

Old system we were using and needed something with more features, accessibility and ease of use.

Review Source

CL

Cynthia L.  
Head of Payroll  
Veterinary  
Used the software for: 2+ years

### "I'm Sad to Say...."

December 15, 2022

3.0

Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's no longer the case. It's almost impossible to get support, the UI has gone downhill, and the product is very disjointed. It takes forever to perform simple tasks - very similar to a Workday or SAP. You can get it done, but not easily. You can no longer reach anyone in the Tax department - you can open tickets but no one will ever respond. You're on your own and you don't have the ability to make necessary updates yourself - it's a terrible feeling. I have had tickets open for months and I'm coming up on year end and I'm not going to be able to report accurately. Why they would take away the ability for users to make their own updates to taxing jurisdictions I'll never understand. But they did, and they don't respond when you open a case even after escalating. It's a nightmare. Now, I would go with another vendor given the choice. And that makes me sad.

Pros

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

Cons

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.

Review Source

Katrina V.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "UKG is an excellent tool for managing employees"

September 22, 2023

4.0

Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit.

Pros

UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.

Cons

Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

The speed with which staff members can upload necessary paperwork. In addition, the use of templates has greatly facilitated the quick production of documents. The introduction of the template has greatly facilitated the production of official HR documentation.

Review Source

Sara B.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 2+ years

### "Great tool for talent management and Human Resources"

March 13, 2023

4.0

As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.

Pros

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Cons

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

In addition, we use the platform to host quarterly required trainings and keep tabs on all trainings. Because of this, the organization has a centralized, easy-to-use website for handling most HR-related questions and trainings.

Review Source

KS

Katie S.  
HR Supervisor  
Automotive  
Used the software for: 2+ years

### "UKG- Poor Customer Service "

March 23, 2022

3.0

RUN AWAY. FAST! Do not spend your money on this system. There are many other out there that provide great personalized service and training.

Pros

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Cons

Where do I start? 1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own. 2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly. 3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it. 4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches.

Review Source

JT

Jaculin T.  
Health and Safety Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Even A Non-Techy Person Benefits From UKG"

September 8, 2021

4.0

Benefits: Ability to easily track and manage WC injuries. We are still working on our LOA offering, and I look forward to that being available soon.

Pros

Easy to use once the bugs were worked out of it. Our contact person was great in explaining things.

Cons

Not as "instant user friendly" as it could be. A fair amount of training is taking place to introduce employees to benefits of program.

Review Source

NB

Nicole B.  
Sr Global Payroll Manager  
Computer & Network Security  
Used the software for: 2+ years

### "UKG falls short of expectations"

February 9, 2021

3.0

If you are a small company (200 or less) and do not need to make corrections for employees who should not have had pretax benefits, FICA taxes withheld, anything else that requires a void and reissue of a check, and or an amendment, you will love this system. Unfortunately, UKG needs serious help with the tax filing team and a complete makeover with adjustments. While they have improved pieces of this over the years, they need the ability to process quarter-to-dat adjustments rather than one check at a time! Also, they do not have a YTD payroll register with employee and employer taxes. (employee only, however you can have their product team create this for 5K.)

Pros

I like the ease of process payroll, retros, off-cycles and manual checks.

Cons

If you are a tax filing customer, UKG must set up taxes and they do not always do it correctly, the tax filing team is extremely far behind when it comes to processing simple amended returns (1 yr 1/2+), they still require each check to be voided and reposted, which is archaic and causes banking issues and most their Rapid Response Team are not knowledgeable and obviously not trained well. I have always had high hopes that things would improve with UKG, but they are not keeping up with the technology needed to improve their processes. They need to offer the ability to adjustment wages/deductions for employees by quarter.

Review Source

CM

Cheri M.  
Sr HRIS Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Sr HRIS Analyst"

September 20, 2021

4.0

For the most part positive. For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response.

Pros

Fairly easy after you get familiar with the product

Cons

Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive. BI reporting is a struggle especially when the info requires joins not always easy to know when to do so. Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance.

Review Source

CP

Charmi P.  
Kronos Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "A really nice time tracking Product"

June 9, 2021

5.0

I am loving the product so far. We have implemented a lot of countries and many more to go.

Pros

Love the granularity workforce dimension offers. Also love the new dashboard features on the home page makes it more visually nice and easy to understand.

Cons

Need database access which we don't have for cloud product. This makes it easy to access using queries instead of always calling API and fetch the information.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

Wanted to see what the other product had to offer so that we can make decisions based on our business needs.

Review Source

Carlota A.  
comunity manager y analista de posicionamiento web  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Un software de planificacion de horarios muy competente"

May 21, 2023

4.0

Nuestra experiencia general con UKG Pro no es muy agradable, hemos detectado muchos errores y problemas tanto en al version de escritorio como en la de movil. Tiene muchisimas opciones pero la curva de aprendizaje es bastante alta.

Pros

Nos ha gustado mucho la facilidad de uso de la herramienta, y su atencion al cliente. En una sola herramienta tenemos un software de control de horarios, gestion de nominas, cuadrante de turnos, planificacion de horarios, control de ausencias...

Cons

Al principio puede ser un poco dificil de utilizar y tiene algunos errores.La generacion de informes es muy complicada, despues de llevarlo utilizandolo seis meses, todavia no hemos conseguido implementarlo de manera correcta.

Review Source

LG

Lauren G.  
HR Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Lots of show, not much substance"

December 19, 2019

1.0

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.

Pros

It looks good at first glance- clean look for employees

Cons

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

Switched from

[Namely](https://www.capterra.com/p/143606/Namely/)

Namely wasn't operational - continually pay issues

Review Source

JG

Janine G.  
Director of Human Resources  
Machinery  
Used the software for: 2+ years

### "Expensive Option with some benefits"

July 28, 2022

3.0

Pros

Allows for customization. Has great reporting capabilities.

Cons

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Reason for choosing UKG Pro

ability to customize and integrate

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Looking for more robust options

Review Source

Alan B.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "UKG pro helps calculate payroll accurately"

August 24, 2023

4.0

Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used this software to do payroll faster than with any other program.

Pros

The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections.

Cons

When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds.

Switched from

[APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Among the various programs I've used are ceridian, ADP, UKG dimensions, and UKG Pro. The UKG pro program is excellent. But the UKG dimension is far less difficult than the pro.

Review Source

LO

Linda O.  
Accountant III (Payroll)  
Fund-Raising  
Used the software for: 2+ years

### "Functionality and Ease of Use"

August 16, 2023

5.0

UKG was easy to learn. The report writer (Analytics) could be a little more user friendly

Pros

Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.

Cons

System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.

Reason for choosing UKG Pro

I have processed all types of payroll during my payroll career. I started doing a manual payroll and went to an inhouse program on a main frame. I worked with Mid Range systems and with the type of system UKG is. UKG is by far the easiest system I have worked with to process payroll.

Review Source

DR

Doria R.  
Sr. Kronos Systems Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Feedback"

June 4, 2021

5.0

It is great product, still needs some tweaks. We are going to put the "asks" out on the community page.

Pros

Adv. Scheduling for our Nurses and Hospital.

Cons

There are alot of little things that it does not do that API did do that we transitioned from. But we will manage. I still love this product better.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

We need a robust system that is able to handle our special Unique practices that can work with the Nurses contracts etc.

Review Source

JB

Jeanne B.  
HR Manager  
Publishing  
Used the software for: 2+ years

### "UltiPro is a great investment"

February 27, 2019

5.0

We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

Pros

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Cons

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Review Source

EB

Emily B.  
HR Systems Coordinator  
Financial Services  
Used the software for: 2+ years

### "Great HR Software from a Forward Thinking Company"

August 19, 2020

5.0

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor lacked the ability to customize the system to fit our needs. Their payroll process was cumbersome and lengthy, and we had several tax issues with payroll as well. Reporting & Analytics were very slim. Paycor is a great system for smaller companies, but we had to move on once we were well over 100 employees.

Review Source

VR

Verified Reviewer  
VP of HR Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "UKG as an Enterprise Solution"

August 21, 2023

5.0

Pros

We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees.

Cons

UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution.

Review Source

Andrés C.  
Sr. Analyst HR Apps  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great and easy application to time tracking"

August 10, 2023

5.0

it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well.

Pros

Pretty complete application and easy to use when you knows how to use it.

Cons

can be run slow sometimes, complicated at de beginning to setup the catalogs.

Review Source

JS

Joanne S.  
Manager HR Applications  
Paper & Forest Products  
Used the software for: 2+ years

### "UKG Great Wholistic Product"

January 17, 2024

5.0

Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus

Pros

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Cons

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Reason for choosing UKG Pro

Ease of use, Saas model, employee experience

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[SumTotal Workforce Management](https://www.capterra.com/p/10001582/SumTotal-Workforce-Management/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Consolidated all divisions to one system, our source of truth.

Review Source

TS

Traci S.  
Sr. Director, People Operations  
Internet  
Used the software for: 1-2 years

### "UKG Pro does everything you need, if you put in the effort. "

January 21, 2024

4.0

I have been pleasantly surprised with UKG Pro. I have experience with a wide variety of tools and I can confidently say that UKG Pro is at the top of my list with a good balance of affordability, ease of administration, and features/modules.

Pros

UKG Pro is a cost effective HCM that provides all bells and whistles...and let's you create bells and whistles of your own (aka configured fields). You can administer it internally without a dedicated engineer and if you are creative enough, you can do some pretty interesting things with it. The options to connect to other systems that leverage HR data is fantastic...and with some many choices, you can make just about any connection happen...

Cons

There are a few areas that I think are lacking, a main one being user interface. The UI is outdated and honestly, a bit overwhelming for infrequent users. I also have the experience of getting excited about implementing a new feature/module only to find some serious limitations (ex. HR Service Delivery does not update the Core data base so you have dual entry issues which is the bane of my existence)

Reason for choosing UKG Pro

I inherited UKG Pro with a new job, but I evaluated it against the other systems I've leveraged and it came out as the right tool for my company at this time.

Review Source

gZ

gayle Z.  
staffing coodinator  
Hospital & Health Care  
Used the software for: 2+ years

### "WD review"

June 9, 2021

4.0

Pros

I like the Home page with access to whatever you need It's helpful to have the option of using the app for mobile devices Very helpful that staff now have the option of fixing errors on their own time cards

Cons

\-Staff cannot see completed schedule with all staff -print outs of schedule have multiple duplicates of staff d/t overlap in shift times -My biggest complaint is for example going from a schedule in a specific department to someone's timecard, when you try and go back it takes you to all staff and you have to start over with selecting the department you had been working in. The previous version you could click on the tabs you had open to go back and forth. Very clunky and time consuming -when working on a schedule, you can only see one week at a time where as the previous version you could view a whole month if needed -Only one person can receive alerts or notifications per department -while staff has been trained it is very common that they enter multiple edits, time off requests etc. Duplicate Time off requests cant be removed from the schedule. you can cancel them but then you have an approved time off and a canceled on the same time frame. messy and confusing. -I guess over all the upgrade feels like we went backwards as it takes way more time that it used to navigating through.

Reason for choosing UKG Pro

My understanding is that this was an upgrade from the old Kronos program we had been using.

Review Source

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