# Page 5 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 5 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 101-125 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Dorine S.  
Commercial Account Manager  
Insurance  
Used the software for: 2+ years

### "Easy access"

September 3, 2024

5.0

I can review my pay cheque, my vacation and other stuff easily

Pros

Easy to maneuver through the menu on the side panel

Cons

Nothing because I can obtain any information that is required

Review Source

CD

Chiquita D.  
Personal banker  
Banking  
Used the software for: Less than 6 months

### "UKG Pro Pretty Cool"

August 27, 2024

4.0

My overall experience is decent enough to keep using it maybe they will work out the kinks

Pros

The ability to clock in an out and view my benefits and time from my phone!

Cons

The constant crashing! It’s always crashing and needed to reenter and verify passwords.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

My job made the switch not the employees.

Review Source

ST

Stelios T.  
Pharmacist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good timekeeping software "

May 7, 2025

5.0

Pros

Good timekeeping software. Works efficiently and well for my needs.

Cons

Nothing

Review Source

TM

Todd M.  
Clinical research  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great product for small business. "

September 21, 2024

4.0

I found it very efficient and helpful when managing my employees time.

Pros

I liked the layout of the software and how all the settings were very straight forward.

Cons

There were no cons to the software that I noticed.

Review Source

JB

Johanna B.  
Responsable secteur  
Retail  
Used the software for: 6-12 months

### " Arnaque pas pro du tout "

December 15, 2024

1.0

Ma société m’a imposé ce coffre j’ai eu un soucis avec mes mots de passe depuis aucune solution trouvé ! Ça fait 8 mois que je n’ai plus de fiche de paie !

Pros

NE JAMAIS FAIRE CONFIANCE!! Aucun conseiller pour répondre

Cons

Juste une belle arnaque, je suis très très déçue

Review Source

AH

Aleah H.  
OSS Specialist  
Consumer Services  
Used the software for: 2+ years

### "UKG is helpful"

August 20, 2024

5.0

Pros

UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company

Cons

The mobile version is very limited, you can not see or do much on there

Review Source

AB

Adam B.  
Field Manager  
Real Estate  
Used the software for: Less than 6 months

### "UKG learning curve. "

August 19, 2024

3.0

Overall, my experience with UKG has been ok at best.

Pros

UKG can do a large amount of different things.

Cons

UKG is not easy to learn without some degree of guidance. Can be clunky at times.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

We had exceeded what Paycor could do for our company.

Review Source

RK

Rebecca K.  
Controller  
Insurance  
Used the software for: 2+ years

### "Please choose a different system"

May 23, 2024

2.0

The overall experience was frustrating. It was riddled with ghosting and gas lighting. They must teach a specific customer service model that contains these two elements. I honestly have never encountered anyone like them.

Pros

I can't think of anything that I liked about it.

Cons

Customer service and tax pay services were really bad,

Review Source

AP

Amy P.  
HR Manager  
Aviation & Aerospace  
Used the software for: 2+ years

### "Sold a dream, delivered nothing but problems"

May 3, 2024

3.0

The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.

Pros

UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.

Cons

You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

Sales team sold us on excellent support and excellent employee experience.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

We thought we would get a better value for a growing team and be able to streamline our HR processes

Review Source

RF

Rickie F.  
Intake Specialist  
Retail  
Used the software for: 2+ years

### "So easy to use "

May 30, 2024

5.0

Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to update profile information. Great on both desk top and mobile app. Highly recommend.

Pros

Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time.

Cons

No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password

Review Source

Ashish A.  
Dispatcher  
Telecommunications  
Used the software for: 6-12 months

### "Comprehensive Approach and advanced customization"

June 21, 2024

5.0

UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes.

Pros

Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently.

Cons

Aesthetics could be better. They are not as appealing as competitors.

Review Source

Margarita P.  
Exp and FA Actg Mgr  
Accounting  
Used the software for: 1-2 years

### "Worked great for candidate tracking"

May 20, 2024

5.0

Pros

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Cons

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

Review Source

KE

Kristen E.  
VP, HR  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Thrilled TO LEAVE UKG! "

May 1, 2024

1.0

The worst. Will never go back. It is impossible to find affordable employees who have UKG experience.

Pros

If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.

Cons

The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Business continuity. There is no reason to go to UKG or Workday if you have less than 1000 employees. It is not worth it. You will have to have a full team in house to support thier products and you pay triple other providers for a SaaS. Dont do it.

Review Source

SK

Samantha K.  
TA manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Ok but could be better"

June 27, 2024

3.0

Pros

Starting to get better Wide variety of data fields

Cons

Not user friendly Not built for internal mobility or recruiting Doesn’t integrate well with other software

Review Source

PS

Patrick S.  
Controller  
Automotive  
Used the software for: Less than 6 months

### "All-In-One People Management Tool"

May 17, 2024

5.0

Pros

UKG Pro is a well-integrated system that captures virtually all people-management tools in one place. It is easy to navigate and the reporting tools are very helpful.

Cons

At times our employees have issues with the mobile app.

Review Source

VR

Verified Reviewer  
EVP/Human Resources  
Banking  
Used the software for: 2+ years

### "14 Years and Still Improving"

August 18, 2023

5.0

Pros

The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.

Cons

Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Level of service failed to meet our expectations in our use as well in the use of our last 2 acquisitions.

Review Source

CE

Contessa E.  
Finance and Payroll Administrator  
Museums and Institutions  
Used the software for: 1-2 years

### "Fantastic Company & Software"

January 18, 2024

5.0

Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.

Pros

Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.

Cons

There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

Review Source

VR

Verified Reviewer  
Director of Finance  
Hospital & Health Care  
Used the software for: 2+ years

### "UltiPro just gave up after Kronos purchased them"

September 17, 2023

1.0

Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed our PA taxes late and reported last 3 qtrs in a row and wanted us to pay the interest charge. UKG refused to address this issue. UKG tweaked system to stopped calculating holiday pay; to stop calculating 403b employer match; to prevent some shift codes to stop calculating.

Pros

UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us.

Cons

UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step.

Reason for choosing UKG Pro

From conversations with my predisesor and members of the leadeership team, the deciding factor was strickly price for UltiPro. My predisesor stated from the three systems evaluated, UliPro was the worse.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

i am not actually sure if the produce was workforce but was ADP. The reason we left ADP was really poor service.

Review Source

BH

Britta H.  
Director, HRIS and Payroll  
Chemicals  
Used the software for: 2+ years

### "UKG Pro Highlights"

December 18, 2023

5.0

I would recommend UKG Pro to my peers having used the system in some form or fashion for over 15 years.

Pros

UKG Pro is easy to use and provides an intuitive experience for your end users. You can manage your employee data with ease and can process Payroll without complex processing steps.

Cons

Sometimes the needs of the business cannot be met because UKG Pro may not have the exact product or service available at that time.

Review Source

BK

Brian K.  
Clinical Research Coordinator  
Research  
Used the software for: 1-2 years

### "UKG Pro Makes a Proactivity Easy"

May 8, 2024

5.0

Pros

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

Cons

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.

Review Source

MH

Micky H.  
Senior Payroll Manager  
Machinery  
Used the software for: 2+ years

### "UKG Pro Review"

August 15, 2023

5.0

We are now integrating with NetSuite and, although it is a long process, UKG has worked with us to get this going.

Pros

We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly.

Cons

I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was limited in it's options 10 years ago and UltiPro/UKG was able to accomplish those tasks for us.

Review Source

VJ

Victoria J.  
Manager, Payroll & Benefits  
Information Technology and Services  
Used the software for: 2+ years

### "UKG Pro"

August 15, 2023

5.0

Overall this is an excellent system for payroll, HRIS, reporting, timekeeping, time off request and approval processes, benefits and onboarding. The system is extremely easy to use. There are numerous standard reports available, which can be saved as a template for quicker report generation. The People Analytics (IBM Cognos) provides the ability to create an unlimited number of reports.

Pros

For payroll processing and reporting UKG Pro is definitely the best software I have used in my more than 40 years in payroll.

Cons

Payment Services is the only area where UKG Pro can improve. Especially in timeliness of tax code set up, agency notice research and resolution, and amendment processing.

Reason for choosing UKG Pro

Functionality, reporting options, customizable, ease of use.

Switched from

[Namely](https://www.capterra.com/p/143606/Namely/)

Increased functionality, customization & reporting options.

Review Source

Wendy D.  
Senior Payroll & Internal Audit Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best Payroll and HRIS I have used"

August 15, 2023

5.0

Pros

I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.

Cons

I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.

Review Source

JH

Jaymi H.  
Payroll Administrator  
Civic & Social Organization  
Used the software for: 2+ years

### "An Overview of Ultipro"

August 17, 2023

5.0

I use it every day 8 -10 hours a day.

Pros

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

Cons

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

Switched from

[AP Workflow Automation](https://www.capterra.com/p/167772/AP-Automation/)

Don't know. Wasn't part of the decision.

Review Source

VJ

Vanessa J.  
Director HRIS  
Non-Profit Organization Management  
Used the software for: 2+ years

### "UKG Pro Review"

January 16, 2024

5.0

Pros

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

Cons

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

UKG was a perfect fit for our organization. It fit our current and future visions as well as, our budget and what we wanted to pay for a new HCM system.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

We were with Ceridian for 30 years through various variations of their HR/Payroll Web system. It was extremely clunky, not user friendly, hard to pull data as it was extremely customized, the system did not sync with other (newer) systems, it did not support global emps, and in short, it was time to move on to new system.

Review Source

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