# Page 4 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 4 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 76-100 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Marissa G.  
phlebotomist  
Hospital & Health Care  
Used the software for: 1-2 years

### "10/10 recommended"

January 3, 2025

4.0

this app is great and east to use. used to use it at my old job its very secure and easy to view check stubs and hours.

Pros

supper helpful and easy to view check stubs and hours

Cons

verification call every time to logging in

Review Source

VR

Verified Reviewer  
HR Manager  
Automotive  
Used the software for: Less than 6 months

### "So Far, So Good!"

December 18, 2024

5.0

I have only been using UKG at work for the past couple of months.

Pros

The system is very user-friendly, especially if you are not new to HRIS systems.

Cons

I have found the reporting to be a bit cumbersome to pull exactly what I want, but that could be because I am new to using this.

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Were looking for a platform to use across North America, Canada and Europe.

Review Source

JM

Jazzmen M.  
Housekeeper  
Hospitality  
Used the software for: 6-12 months

### "Lovely system"

January 5, 2026

5.0

Pros

Also use this for my current work as a DCW and it’s also a very good system and very easy to access.

Cons

Least I like is that sometimes it takes long to get assistance if you can’t access the account you own

Review Source

JA

Julian A.  
Leasing Agent  
Real Estate  
Used the software for: 6-12 months

### "UKG Pro Review"

February 13, 2025

5.0

It’s very user friendly but sometimes glitches and doesn’t load. I have to constantly put in notes for my timesheet.

Pros

Easy to see your pay, the categories of pay, and deductions for taxes.

Cons

When going to clock in, it sometimes glitches.

Review Source

SE

Sheila E.  
Operator  
Media Production  
Used the software for: 2+ years

### "Merz UKG Software "

January 14, 2025

5.0

Able to track your time, benefits . You can also edit your benefits.

Pros

Easy to access all of your information. Keep track of all of your benefits.

Cons

Their is nothing that I find least. This software is easy to use.

Review Source

SD

Sisika D.  
Facilities Administrator  
Furniture  
Used the software for: 1-2 years

### "Not useful enough "

March 7, 2025

2.0

Pros

It is nice to look at. The tabs are easy to navigate.

Cons

Very difficult to request time off. No way to view accruals.

Switched from

[Payworks](https://www.capterra.com/p/235453/Payworks/)

UKG allowed us to combine payroll and HR more with one service. Also made the hiring process easier.

Review Source

HS

Harpreet S.  
Operations system analyst  
Retail  
Used the software for: 1-2 years

### "UKG ease for users"

January 23, 2025

4.0

Pros

Instant notification and ease of use is best

Cons

The initial setup for non technical team members become difficult sometimes

Review Source

KH

Kasi H.  
Front Desk Manager  
Hospitality  
Used the software for: 1-2 years

### "Best for Med/Large Companies "

January 7, 2025

5.0

After I learned the system it is now breeze to use. Some of the design and layout do seem outdated. But that is something easy to over look.

Pros

User friendly interface and strong integration capabilities especially for payroll and benefits management.

Cons

It is a bit more expensive than other soft like it. It's better for a large size company. It does have extensive feature set. So New user may need significant training time.

Review Source

NT

Noah T.  
conductor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Best app for clocking in and out!"

January 3, 2025

5.0

Amazing, made clocking in daily a breeze.

Pros

Ability to clock in and out and keep track of hours worked.

Cons

Nothing I can think of, was a great app.

Review Source

VR

Verified Reviewer  
Associate Director  
Research  
Used the software for: 1-2 years

### "Really love this except for one small detail!"

October 3, 2024

4.0

Very good overall but could be made better with a few small tweaks!

Pros

It makes it easy to do time off management and also to do payroll in all in one place.

Cons

I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the same.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I was not in charge of the switch so I don't know

Review Source

AJ

Abby J.  
HR REP  
Alternative Medicine  
Used the software for: 6-12 months

### "I highly recommend UKG"

November 24, 2024

5.0

I love UKG pro and I use it everyday. It keeps me organized

Pros

UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work

Cons

It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use

Review Source

DW

David W.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Comprehensive"

September 8, 2024

4.0

I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service.

Pros

\- Comprehensive HR/people management system - Easy to learn and implement - Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)

Cons

\- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

My company's HR administrators made the switch -- it wasn't my decision. But I think they were looking for something with more comprehensive features.

Review Source

SD

Shaq D.  
Assistant manager  
Retail  
Used the software for: 1-2 years

### "Give it a try "

September 11, 2024

5.0

I like it. It’s better than alot of other softwares I’ve used.

Pros

What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no.

Cons

I wouldn’t know who to contact if anything went wrong.

Review Source

DW

Dave W.  
Service Desk Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Solid option for timekeeping"

September 27, 2024

4.0

UKG Pro has been useful for timecard and pto management

Pros

Easy timecard management, easy to view and submit pto

Cons

setting employee schedules can be finicky

Review Source

BB

Brian B.  
Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "Front desk"

December 20, 2024

4.0

It has it's good things and bad things about it.

Pros

This app has everything HR needs in one app.

Cons

Can be difficult to find things in the subtitles.

Review Source

ML

Madison L.  
Business Development Manager  
Construction  
Used the software for: 1-2 years

### "Good software!"

September 8, 2024

5.0

Overall experience has been great with a few minor technical difficulties

Pros

UKG Pro has been pretty easy to use and all of its functions are very useful

Cons

I have had issues with logging in before.

Switched from

[hh2 Remote Payroll](https://www.capterra.com/p/168292/Remote-Payroll/)

We needed a more compatible platform for our company

Review Source

SS

Shaun S.  
Manager of Group Living Services  
Individual & Family Services  
Used the software for: 2+ years

### "All in one services for your business"

August 27, 2024

5.0

Overall experience is excellent for human resources and payroll needs.

Pros

The ability to have Human Resources and Payroll wrapped into one service.

Cons

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

Review Source

GA

Gabriel A.  
Assistant Branch Leader  
Wholesale  
Used the software for: 2+ years

### "UKG Pro is great… but can we get more reports?"

September 3, 2024

4.0

Overall, I love the functionality of UKG products. Timecard corrections/punch corrections are simple and straightforward. However, having a report that I can pull that provides future PTO balances may be helpful. It could be the version that my company uses, but I have not seen this option.

Pros

The ability to view time cards and monitor my team is helpful.

Cons

I would like to see expanded reporting on our version.

Review Source

MD

Mathew D.  
Dev  
Medical Practice  
Used the software for: 6-12 months

### "Piece of garbage"

October 21, 2024

1.0

I've used four different HR portals at various companies and this one is the worst by far.

Pros

Clean UI and sso login integration that's about it.

Cons

Mobile doesn't even attempt to offer any functionality. Search might as well not exist never returns anything, 404s randomly throughout the site. List of instructions for the app is hilarious can't even imagine an app store button.

Review Source

LR

Lissette R.  
Business Developer Especialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great tool"

August 19, 2024

4.0

UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information.

Pros

User friendly, it allows me to keep track of all my work-related information.

Cons

Navigate to complete my yearly evaluation.

Review Source

Leah G.  
Auto Detailer  
Automotive  
Used the software for: 2+ years

### "Eh… it’s ok"

August 7, 2024

3.0

Pros

I like that it’s relatively straightforward and easy to use most of the time.

Cons

Extremely antiquated. Whole site looks like it was designed in the early 2000s.

Review Source

Samir H.  
Sales Representative  
Telecommunications  
Used the software for: Less than 6 months

### "Fast, responsive and reliable "

September 8, 2024

5.0

Positive! I use it multiple times a week and it has been working perfectly.

Pros

I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature.

Cons

Nothing, really. So far so good and bug free!

Review Source

CW

Cam W.  
Professional Athlete - Pitcher  
Sports  
Used the software for: 2+ years

### "UKG Pro: Quality Product"

October 17, 2024

4.0

My overall experience with UKG Pro has been positive. It was particularly helpful near tax season, as it had all my payroll information in one place.

Pros

It combined all of my payroll information into one place with easy access.

Cons

Sometimes it limited my access and made me change my passwords which made accessing my payroll information difficult at times.

Review Source

KA

Kevin A.  
Manager  
Accounting  
Used the software for: 1-2 years

### "Much to be desired "

September 17, 2024

1.0

Pros

A Centralized system that keeps a decent track of paystubs and likewise information with a simple user interface

Cons

very limited functionality and very buggy, app logs out very often and makes it very hard to get back in, customer service wasn’t very accessible

Review Source

SA

Stacey A.  
Brand Manager  
Retail  
Used the software for: 2+ years

### "UKG PRO on the go"

July 29, 2024

4.0

Pros

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

Cons

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

Review Source

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