# Page 3 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 3 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 51-75 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Ayobami L.  
Customer service  
Retail  
Used the software for: 2+ years

### "UKG Pro Review Interface"

July 14, 2025

5.0

Best would say good. For a regular used to the platform is great but for a newbie might be a not so good experience. For me I love the challenge of multi level navigation atimes

Pros

Easy access, gets familiar with time. Love the several blank spaces and plain background UIUX interface

Cons

Downside to the blank spaces is the navigation as many sub windows are embedded in each other. Many it tacky to navigate a times

Review Source

VR

Verified Reviewer  
Learning Designer  
Banking  
Used the software for: 2+ years

### "Easy and efficient tool that gets the job done!"

April 9, 2025

5.0

Easy and efficient tool that allows me to easily get the job done.

Pros

Easy to use and convenient when I need to do these tasks on my phone and when I'm away from my laptop or work.

Cons

Some of the wording isn't consistent with what we refer to certain items at work. As a salary employee, timesheet isn't something I'm used to but I can't remember if we were able to change that wording or not.

Review Source

Matt S.  
Activation Manager  
Entertainment  
Used the software for: 6-12 months

### "All in One HR App"

February 24, 2026

5.0

It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it.

Pros

I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was.

Cons

There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits.

Review Source

Response from UKG

February 25, 2026

Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features.

AR

Ajshanique R.  
Eligibility Screening Services Rep.  
Hospital & Health Care  
Used the software for: 1-2 years

### "My UKG Review"

July 17, 2025

5.0

Overall UKG has been very easy for me to use and navigate through. And I have no issues with using it.

Pros

UKG is similar to ADP. Its shows me my timecard, my PTO/SICK TIME bank and my work schedule. I like using UKG.

Cons

The only thing that I am unable to see in UKG is my pay and paystubs. I have to use a separate portal for that, but It would be nice to use UKG for all my needs.

Review Source

MK

Max K.  
Case Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Streamlined Time Management"

April 26, 2025

5.0

Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data.

Pros

What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details.

Cons

I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches.

Review Source

VR

Verified Reviewer  
HR Business Parner  
Industrial Automation  
Used the software for: 2+ years

### "Comprehensive HCM on the market. "

January 14, 2025

5.0

Overall a good experience using the system. The system has a great user interface and has multiple components that can be configured to perform HR functions based on the business needs.

Pros

UKG Pro is one of the best HCM tool on the market as it has all the components needed to run the HR functions. Its a full comprehensive tool.

Cons

The only thing that need improvement is the online training components to further learn about the system.

Review Source

ZG

ZACHARIAH G.  
Inventory control specialist  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Software is very user-friendly"

May 2, 2025

5.0

Great, the software is for the most part very easy to use and helps employees to keep track of everything that is important such as pay, time clock and time sheets.

Pros

I really enjoy that all that all the main information needed is on the home page of the software making it very easy to access.

Cons

I personally believe the time off section can be a little more in depth, it is not a bad setup but I think it should be more simplified.

Review Source

VR

Verified Reviewer  
IT Engineer  
Internet  
Used the software for: 1-2 years

### "Good solution"

August 29, 2025

4.0

Pros

It combines everything you need for your HR & recruitment team. Onboarding, benefits, to payroll and booking time off all in one place. The end used experience is great for end users and simple to use. This tool can be used to automate onboarding using an identity management platform using low code solution.

Cons

The learning curve to fully utilize the platform for all the solutions offered may be steep and the mobile app is very limited but allows you to easily book paid time off.

Review Source

KS

Kimberly S.  
Bookkeeper  
Education Management  
Used the software for: 2+ years

### "UKG is a lifesaver"

April 10, 2025

4.0

Pros

What I like most about UKG Pro is the ease of reviewing timesheets and time off requests from employees. There are ways to utilize mass entries to submit entries all at once for all employees.

Cons

I don't like that the employee listing is not automatically in alphabetical order and you have to keep changing it everytime you look at the listing.

Review Source

FC

Frank C.  
click list  
Retail  
Used the software for: 2+ years

### "access is key "

November 4, 2025

5.0

convenient and cuts red tape in communication rather than contacting administrators to help correct the problem

Pros

easy to navigate in the app when doing certain functions. Can clock in while on the way to your post but in the building.

Cons

some areas is confusing for the new user to correct time request. This takes time to get used to when using

Switched from

[MyTime](https://www.capterra.com/p/145188/MyTime/)

company upgraded to this model because it was more user friendly

Review Source

JV

Jasmine V.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use "

May 1, 2025

4.0

Pros

It is easy to clock in and clock out, the site is easy to understand and user friendly.

Cons

Sometimes the website crashes and is unable to use. Also, the 15 min intervals are hard to read.

Review Source

BM

Brian M.  
COO  
Broadcast Media  
Used the software for: 1-2 years

### "UKG pro is great for employee management"

May 12, 2025

5.0

Pros

UKG Pro has easy-to-use employee management as well as time tracking tools and payroll services.

Cons

Scheduling is a bit hard to figure out for beginners but once you get the hang of it, it’s alright.

Review Source

Amee P.  
Front End Supervisor  
Retail  
Used the software for: 2+ years

### "Great for Per Diem Work"

December 8, 2025

5.0

It's easy to use and still super friendly even working per diem. It allows me to check my schedule and work when I need that extra money.

Pros

It's easy to see my schedule and clock in and clock out. It's user friendly for sure which is helpful.

Cons

The password is still too long and too tedious. It does have good security but it's hard to have a password that long.

Review Source

IK

Ian K.  
Chef  
Food & Beverages  
Used the software for: 2+ years

### "You need UKG "

February 18, 2025

4.0

Used it for 4+ years with an employer and never had much issues. Even if i needed to make adjustments, it was never a headache

Pros

Its very user friendly, and easy to navigate and reliable

Cons

Web and app functionality varies, and offer different options.

Review Source

NR

Neha R.  
QA Manager  
E-Learning  
Used the software for: 6-12 months

### "UKG as a better employee management tool"

April 9, 2025

5.0

Pros

UKG helps to get better visibility to benefits

Cons

Navigations is not easy to find, have to hit and try

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Company wide shift due to collaboration

Review Source

FR

Franklyn R.  
Manager  
Events Services  
Used the software for: 1-2 years

### "Excellent Program for scheduling and more"

May 14, 2025

5.0

Pros

It was easy to use,numerous tools to help with labor

Cons

This program is amazing, there is nothing I disliked at all

Review Source

CM

Courtenay M.  
Manager, Payroll  
Education Management  
Used the software for: 2+ years

### "Love UKG! "

September 17, 2024

5.0

I was able to experience the various modules offered in UKG from Payroll to Onboarding to Recruitment to Performance. I work mostly with the Payroll Gateway and love the Pending Pay feature.

Pros

I love how easy it is to navigate, both for employees and administrators. I really like the support from the Community to find answers to everyday tasks that I am doing and I love that I learn something new everyday about UKG's functionality

Cons

I do not like that Wage attachments for Canada and ROE's are not sent automatically

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Upgrade to the HRIS so that all facets of HR could be managed in one platform

Review Source

JD

Justin D.  
Learning Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Making the complex simple"

September 3, 2024

4.0

Overall, the experience has been favorable. It's ability to integrate with other systems has been the most beneficial.

Pros

The integration with UKG Pro Learning and ability to navigate on a mobile device easily.

Cons

When you using it for "shift" changes there are many barriers.

Switched from

[HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/)

Needing systems to integrate more efficiently.

Review Source

SB

Shivani B.  
HR Data Analyst  
Banking  
Used the software for: 1-2 years

### "Shivani’s UKG review "

January 8, 2025

4.0

Pros

Reporting and analytics, employee records and BI

Cons

Timekeeping and support team. Future terms

Switched from

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Cost and other reliable features for employees and admins

Review Source

JM

JD M.  
Payroll Specialist  
Education Management  
Used the software for: 6-12 months

### "Does what i need it to and more. "

April 23, 2025

5.0

I have no complaints and i can find what i need. The only issue would be return time on tickets when i do have issues.

Pros

I find it easy to locate reports i need and processing is very straightforward.

Cons

i do wish it was easier to have support return times on tickets.

Review Source

VR

Verified Reviewer  
Forklift Driver  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "UKG Pro Review 2025"

February 1, 2025

5.0

Overall, this is one of the best in it's category. I would definitely recommend it. Many users ,myself included appreciate how it streamlines payroll, benefits administration, and talent management in one platform. There isn't really anything bad to say about it.

Pros

What I like the most about UKG Pro is its comprehensive HR and payroll features. Many users ,myself included appreciate how it streamlines payroll, benefits administration, and talent management in one platform.

Cons

There isn't much to not like about UKG Pro. If I had to choose something I would say it's the customer support. Response times can vary and are inconsistent.

Review Source

VR

Verified Reviewer  
Advisor  
Entertainment  
Used the software for: 2+ years

### "Perfect tool for HRIS"

October 4, 2024

4.0

Pros

It provides the payroll services including the Talent Management services and many more, basically holds a lot for HRIS system than individual services

Cons

It a little difficult to get a hang of all the features with UI in the beginning but later on it’s all fun

Review Source

CP

Carrie P.  
Counselor  
Education Management  
Used the software for: 6-12 months

### "Highly recommend UKG"

February 24, 2025

5.0

I like that it has all components under one as it makes it much easier to use.

Pros

I have found that UKG is very user friendly and easy to understand.

Cons

Sometimes it seems to glitch and not detect when I am on site. For example, it will say it does not detect my location when I am actually on campus.

Review Source

CM

Cynthia M.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG review"

April 7, 2025

4.0

Pros

Has a lot of features so we don't have to go to different sites.

Cons

Confusing to navigate, cannot always figure out how to submit PTO.

Review Source

SK

Samantha K.  
Front Desk Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "UKG Pro is great"

November 10, 2024

5.0

I loved this software. It's an all-in-one app which gives you the opportunity to access everything from one single dashboard. It makes accessing pay stubs, benefits, paid time off, etc easy to access. There's also a section with my employer to continue education.

Pros

What I like most is it's an all-in-one app. Pay stubs, continuing education, benefits information, and time off balances are just a few things that UKG Pro has on it's dashboard. It's very easy to access it all.

Cons

I don't have any cons associated with UKG Pro.

Review Source

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