# Page 28 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 28 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 676-700 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RD

Rosemary D.  
HR Analyst  
Computer Software  
Used the software for: Less than 6 months

### "It's awesome"

August 20, 2018

5.0

After viewing this software, it made me want it for my team!

Pros

This software as a service has everything you need for payroll, hr, recruiting and analytics all in one place.

Cons

There is nothing that I disliked about this software

Review Source

Response from UKG

September 26, 2018

Hi Rosemary, thank you for your feedback. We're thrilled to hear about your interest. Feel free to email socialmedia@ultimatesoftware.com if I you have any questions! Have a wonderful day!

SS

Stacy S.  
Vp HR  
Entertainment  
Used the software for: Less than 6 months

### "Nightmare Implentation"

March 27, 2019

1.0

I completely regret choosing Ultimate Software

Pros

We were sold a product that doesnt exist

Cons

1\. Time and Attendance doesnt work for large companies 2. Scheduling doesnt work 3. Sales team will say anything to sign a deal 4. Our implentation has been a complete nightmare with endless problems with no solutions

Review Source

HS

Heather S.  
Accounts Receivable  
Mental Health Care  
Used the software for: Less than 6 months

### "UltiPro is so-so"

December 10, 2019

3.0

Overall, it gets the job done, I just think there is better looking software available that does the same thing.

Pros

Everything is at your fingertips to use! Paystubs, time card, benefits, etc are all accessible using UltiPro.

Cons

The menu is confusing and it can be hard to read. The paystub feature seems to have too much information that is unnecessary.

Review Source

MW

Matthew W.  
EVP of Technology  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to use for end users"

October 15, 2020

4.0

I've used UltiPro in the past and had good experiences overall.

Pros

All of the information end users could want is presented in a format that's easy to read and access. Very helpful for clients and end users.

Cons

There's a lot of information being presented at once, but I feel that UltiPro does a good job of organizing it.

Review Source

NB

Nithin B.  
Senior Associate Consultant  
  
Used the software for: 6-12 months

### "Use this software regularly as an HR professional "

June 8, 2017

4.0

Saved a lot of time

Pros

Has all the features we need, including recruiting, onboarding, and payroll. It made my job easier and the tools are exceptional.

Cons

System set up requires a lot of time consuming data entry. Also, in the recruiting module, I would prefer to have the option to select multiple resumes and forward them all at once to the hiring manager through email rather than individually each time.

Review Source

Response from UKG

June 8, 2017

Thank you for sharing your experience with us. Have a great day!

MH

Mitchell H.  
Manufacturing Engineer  
  
Used the software for: 1-2 years

### "My experience with Ultipro has been pretty good. Navigating is pleasing and easy to get around. "

June 5, 2018

4.0

Pros

Easy to navigate the website. The new mobile app is very nice to have, especially seeing the organization chart.

Cons

Not for sure if it's something within my organization, but the benefits such as health insurance and 401k is a little harder to understand when naming changes.

Review Source

MP

Melody P.  
Payroll Admin.  
  
Used the software for: I used a free trial

### "Was able to view a few demonstration of this product"

June 25, 2018

4.0

Pros

The product seems to have a lot of functionality and can support a large employee base. It seems to interface very well with time clocks and GL interfaces

Cons

After viewing the demonstrations it was determined that our team would need additional members to implement.

Review Source

CD

Carla D.  
  
  
Used the software for:

### "Looking for the ultimate software?"

February 22, 2017

4.0

From time cards to annual reviews, this system is easy to use and very effective! The ease of use and reporting capabilities make it unsurpassed in the industry.

Review Source

Response from UKG

April 27, 2017

Hi Carla, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

JE

Joshua E.  
HRIS Manager  
Machinery  
Used the software for:

### "null"

June 14, 2018

4.0

Review Source

Response from UKG

August 2, 2018

Thanks for leaving us feedback, Joshua! We hope you have a wonderful day!

CZ

Carlie Z.  
Business Insurance Intern  
Insurance  
Used the software for:

### "null"

July 19, 2018

4.0

Review Source

Response from UKG

August 2, 2018

Hi Carlie, thanks for leaving us some feedback. Have a great day!

ST

Shawn T.  
Sales  
  
Used the software for: 1-2 years

### "Its real good"

May 13, 2018

3.0

Pros

When i worked the changed up the sustem about pay stubs an they introduced us to ultipro i was so happy it got it all

Cons

Only problem is, is when your job wants to block some access from the site making you go through the stress of calling

Review Source

SO

Stephanie O.  
Reviewer/student  
Online Media  
Used the software for: Less than 6 months

### "It’s not up to date "

March 30, 2023

5.0

Pros

I like the design of this app, it’s very user friendly and easy to navigate

Cons

I don’t like UKG because it’s not up to date with my payment. It still shows a payment made few weeks ago and not the one you are anticipating.

Review Source

MH

Megan H.  
  
  
Used the software for:

### "Ultipro Review"

January 5, 2017

4.0

We use Ultipro for timesheet tracking and benefits registration. I love the ease of use and the clean presentation.

Review Source

Response from UKG

January 25, 2017

Hi Megan, thank you for providing us with feedback. We're happy to hear you enjoy our user-friendly product design. Have a nice day. Thank you!

GB

Giulia B.  
Digital Marketing Manager  
Entertainment  
Used the software for: Less than 6 months

### "Good solution to manage employees data"

March 20, 2019

5.0

Pros

It manages in an efficient way data on employees, simplifying admin work

Cons

There have been some issues with the mobile app recently which crashed quite often

Review Source

MF

Mohamed F.  
Service Assurance Senior Engineer  
Internet  
Used the software for:

### "null"

November 12, 2018

5.0

Review Source

MT

Michelle T.  
  
  
Used the software for:

### "null"

May 10, 2019

5.0

Review Source

JG

Jason G.  
Developer Team Lead, Customer Experience  
Financial Services  
Used the software for:

### "null"

October 11, 2018

3.0

Review Source

AA

Aj A.  
  
  
Used the software for:

### "null"

September 26, 2018

5.0

Review Source

BZ

Bailey Z.  
  
  
Used the software for:

### "null"

March 11, 2019

4.0

Review Source

LW

Lillia W.  
Human Resources  
  
Used the software for: I used a free trial

### "Amazing!"

June 25, 2018

5.0

Pros

I only did a free demo but I LOVED their system! It has everything a Human Resources department would ever need and more! The use and analytics are amazing.

Cons

Unfortunately it costs more than out current HRIS system so we cannot convert but it does everything and I can assume you're getting what you pay for - an amazing software.

Review Source

PR

Phil R.  
Employee Benefits Administrator  
Insurance  
Used the software for: I used a free trial

### "Ultipro vs HRConnection"

December 7, 2018

5.0

Pros

Seems very easy to,use but has limitations

Cons

The inability for EDI feeds to insurance carriers. Plus no employee data worthwhile to save

Review Source

DZ

David Z.  
Software Engineer  
Real Estate  
Used the software for: Less than 6 months

### "It does the job"

October 13, 2020

4.0

It's been okay, but the onboarding process was confusing with the w4 intake

Pros

Software works, and you can access pay statements. There could be more features baked in, but it is nice that it can be integrated with okta for single sign on.

Cons

There is a very confusing w4 process they put you through. They should have you enter the total number of deductions you wanna take, like the w4 form asks for, not giving a dollar value.

Review Source

GS

Gibeth S.  
assistant  
  
Used the software for: Less than 6 months

### "The price is a bit much"

March 13, 2018

3.0

Pros

There are lots of features, but not the easiest to use at times. It has easy access to functions, which is a plus.

Cons

We encountered some problems when trying to enter information on vacations, or days off requests, customer service was able to help after lots of trial and error.

Review Source

NR

Natalia R.  
ABA therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Behavioral therapy "

October 29, 2019

4.0

I have use this program quite a few times to request off, fast confirmation and feedback responses to email.

Pros

easy to use when requesting off from work. Recently discovered the "my company guides and info tab," which provides handy information that I didn't know was available to us

Cons

nothing thus far, although I only use this program a couple times a month

Review Source

AW

Autumn W.  
RN care manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Could be more user-friendly "

July 29, 2022

3.0

Pros

Not exceptionally difficult to use and navigate

Cons

Could be more user-friendly. I have to really stop and think about how to request PTO every time. Also could send notifications when your PTO gets approved or denied.

Review Source

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