# Page 2 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 2 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 26-50 of 702 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Abby G.  
Director of Talent Acquisition and Org Dev  
Staffing and Recruiting  
Used the software for: 2+ years

### "UKG Pro Average Experience "

February 2, 2026

3.0

Average. Integration with our ATS had issues often and, in turn, that caused a lot of issues and fristo

Pros

The reporting features were good, ease of entry at onboarding, and onboarding process. Dashboard was easy to use.

Cons

Customer service was not very responsive. Hard to get answers or direction on issues when you needed support quickly

Switched from

[Ultra-Staff EDGE](https://www.capterra.com/p/129481/Ultra-Staff-Software/)

Needed a product that would connect with our new ATS.

Review Source

Response from UKG

February 10, 2026

Hi Abby, thank you for taking the time to leave a review. We greatly appreciate the feedback!

HR

Haley R.  
registrar  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG PRO for a PRO"

March 31, 2026

4.0

Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy.

Pros

One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits.

Cons

The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic.

Review Source

JE

Jordan E.  
Payroll Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Effective for Payroll"

February 10, 2026

4.0

As an HR Generalist using UKG Pro primarily for payroll and timekeeping, my overall experience has been mixed but generally positive. UKG Pro has a lot of cool reports and functions however it requires significant training and ongoing system knowledge to use effectively. In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity.

Pros

This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries. I really like all the reporting options within UKG for payroll, time, and employee data. Makes payroll and reconciliations easier to do. Customer Service for this platform has been overall better than other payroll systems I've used in the past.

Cons

The system is not very intuitive, especially for new HR or Payroll users. Many tasks, such as pulling reports or making a historical corrections require multiple steps. Support does seem to require a lot of trial and error which can be frustrating. Accruals and pay codes can be complicated to understand as a new user and for staff to understand.

Review Source

Response from UKG

February 23, 2026

Hi Jordan, thank you for taking the time to leave a review. We're glad to hear that the platform is easy for staff to navigate.

VR

Verified Reviewer  
Quality Manager  
Building Materials  
Used the software for: 1-2 years

### "All-In-One Software"

March 30, 2026

4.0

Overall, experience has been good using UKG Pro. As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software.

Pros

It's user friendly and easy to use in all aspects. Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.

Cons

While it's good that it is customizable, it can be painful to navigate through these customizations and make the software exactly what you imagine.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Dayforce didn't offer the same features and usability that we were looking for as our company grew.

Review Source

Response from UKG

March 31, 2026

Thank you for taking the time to leave a review!

DS

Danielli S.  
Shop Manager  
Retail  
Used the software for: 1-2 years

### "Efficient and Empowering Experience with UKG Pro (As Both Staff and Manager)"

July 2, 2025

4.0

The app was essential for integrating the HR department with the operations team at the company where I worked. It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager. This allowed me to use the app in two different roles with different permissions, and both experiences were positive.

Pros

I really appreciated having greater control over my schedule information, including worked hours, scheduled hours, and days off. Updates were quick, and the payslip became much more accurate. As a manager, receiving requests through the app and creating schedules for longer periods was much faster and smarter with UKG.

Cons

Even after enabling facial recognition for access, the app would log out very frequently and easily, sometimes just by switching between apps or simply locking the phone for a few seconds.

Review Source

Vineet S.  
Sales Manager  
Retail  
Used the software for: 6-12 months

### "Ukg-Manage payroll with panache"

November 28, 2025

5.0

Overall its a really great platform to manage attendance, payroll and scheduling needs. Super easy to learn and execute

Pros

The interface with timecards and scheduling is really easy to learn and teach. We changed the software from Kronos and not much training was required to learn the new platform.

Cons

Sometimes the employees complain about that they are not able to login. Also as a manager I struggle to login if outlook email is open

Switched from

[Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/)

It was a team decision because kronos kept glitching all thr time and also not that secure

Review Source

JC

John C.  
Sr. Director of HR  
Utilities  
Used the software for: 1-2 years

### "UKG Highly Recommended"

April 24, 2025

5.0

Best in class. I've experienced practically all of the mid-level and upper-tier providers. UKG has brought the innovative spirit and superior customer service of Ultimate into the merged organization. As a result, they are our "forever" partner.

Pros

The responsiveness of the team writ large. UKG has solved a problem that many of the behemoths of their industry have not figured out: customer service. There will always be challenges with the implementation of ongoing maintenance of sophisticated HRIS systems. The differentiator is a provider that listens first, asks questions for clarity, responds effectively, and follows up. UKG does all of this.

Cons

Last year during their post merger moves, there were significant issues as Ultimate and Kronos worked through consolidation. Under their new leadership, they gained traction and rapidly solved their problems.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing UKG Pro

Experience with the others and with UKG.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Needed a more robust solution. UKG provided it.

Review Source

TM

Thomas M.  
Director of HRIS  
Staffing and Recruiting  
Used the software for: 2+ years

### "UKG Pro is a great HR and Payroll solution"

April 24, 2025

5.0

The UKG Pro product is very powerful, configurable, and has high-availability. Any SaaS application has an occasional bug or unexpected downtime, but core modules in particular (ie. payroll) are rarely, if ever, unavailable. Service and Support can be a bit more variable, however, as UKG has become more and more popular and the number of customers has rapidly increased, it seems that the support organization has not increased at a similar pace. Recent AI additions to support case creation, and similar initiatives anticipated in the next quarter, may alleviate this concern.

Pros

UKG Pro is intuitive, user-friendly, and able to meet the HR and Payroll needs of any organization. Pro is powerful reporting and analytic capabilities thanks to utilizing the Cognos engine. There is a high-degree of configuration available allowing customers to build business rules and business processes to handle workflows, alerts, and notifications.

Cons

There are some items that require using a legacy "Back Office" application. This option is less-intuitive and very different from UKG Pro. Thankfully all of those features are slated to be retired/replaced within the next year.

Switched from

[Dynamics 365 Human Resources](https://www.capterra.com/p/248306/Dynamics-365-Human-Resources/)

We switched from Dynamics GP (not in list, but question is required) which was much less powerful and approaching end of life.

Review Source

JL

Jessica L.  
Director of HR  
Medical Devices  
Used the software for: 2+ years

### "An All-in-One Solution for Making HR a Strategic Partner"

April 24, 2025

4.0

We’ve had a great experience with UKG overall. I appreciate that the system helps our department play a bigger role in shaping the organization, giving us the tools and insights to be a real strategic partner.

Pros

I really appreciate the reporting capabilities in this software. The ability to have all HR data centralized in one system makes managing information much more efficient and seamless.

Cons

I appreciate the functionality of this software, but I wish the service and support were more responsive and effective at times. Additionally, having recruiting data seamlessly integrated with the document manager would greatly enhance efficiency and streamline processes.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Our organization is highly acquisitive and Paychex could not keep up with our growth and complex organizational needs. We had HR data in three different platforms and needed a one-stop shop for all of our HR needs.

Review Source

FC

Francois C.  
Directeur General  
Construction  
Used the software for: 2+ years

### "My experience with UKG Pro."

February 15, 2026

4.0

UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics.

Pros

The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes.

Cons

Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software.

Review Source

Response from UKG

February 23, 2026

Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes.

BG

Bethany G.  
Cardiovascular Technician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good Program"

August 12, 2025

5.0

I do like the program other than not being able to see certain things, becasue I am able to see them another way.

Pros

I really like the easy navigation of the app and the website. It is all laid out in very neat tiles. the job recruiting page is also very neat and organized.

Cons

While the app was easy to navigate and is laid out nicely. I can never get it to pull up my paystubs or PTO on the app.

Review Source

AS

Amber S.  
HRMS and Benefits Partner  
Financial Services  
Used the software for: 2+ years

### "HRMS & Benefits Partner"

April 23, 2025

4.0

Overall UKG has been a good product for us over the past several years and we will continue to use going forward.

Pros

All the self service options and reporting capabilities help us to acheive our HR department goals and give us time to work on strategy.

Cons

The customer service has declined over the years. The decline started with the Kronos merger and still has not gotten to a level I would expect.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Pro

Cost and small employer usage and customization ability.

Review Source

JB

Jenna B.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Highly Recommend Using!"

February 23, 2026

4.0

Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out.

Pros

Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information.

Cons

accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info.

Review Source

Response from UKG

February 25, 2026

Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation.

MM

Monica M.  
Human Resources  
Warehousing  
Used the software for: 1-2 years

### "UKG Pro review"

March 23, 2026

4.0

Overall experience was positive as the system interacted well with 3rd party companies and was easy for our team members. The app does not have all the interactive features we would like.

Pros

UKG Pro is easy to use for administrators and offers a versatile and reliable payroll system, supporting efficient day-to-day operations.

Cons

As a large platform, communication with representatives was not always as agile as expected; however, the team was responsive in addressing our needs and worked with us to tailor the system to our company’s requirements.

Review Source

Response from UKG

March 24, 2026

Hi Monica, Thank you for leaving a review!

SP

Sergio P.  
CNA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Straightforward Scheduling "

February 25, 2026

5.0

Overall, the app is easy to use and does what it needs to do without much confusion or bulk. It’s straightforward and an effective scheduling solution for an organization of any size.

Pros

UKG is easy to use, and the app integrates well with the desktop version. It is simple to use as an employee, and has powerful tools for management. It is an all in one solution for pay, time card, and scheduling.

Cons

The breakdown of the hours on the time card can be confusing, but that is more a function of my organization’s convoluted differential rates.

Review Source

MM

Marty M.  
Senior Leadership  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "UKG Pro Experience "

April 24, 2025

5.0

My overall experience with UKG Pro was very positive. It’s a reliable, comprehensive platform that made HR and payroll processes more efficient. I appreciated how it centralized employee information and offered useful self-service features, which saved time and improved accuracy across the board.

Pros

What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform. The self-service features empowered employees, while the robust reporting and analytics tools gave managers real-time insights for better decision-making. It made everyday processes more efficient.

Cons

While UKG Pro is a powerful system, some tasks weren’t very intuitive for end users and often required admin support or reaching out to customer service.

Review Source

JM

Jasmine M.  
sales associate  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great App !!"

February 4, 2026

5.0

My overall experience is great and wish all jobs would use it or something similar to it . i love the ease of everything

Pros

i like that you put your days off in the system and block your schedule and also you can put up shifts and pick them up

Cons

sometimes it runs a little slow but i really don't have any other complains the system is good ! i love it

Review Source

Response from UKG

February 10, 2026

Hi Jasmine, thank you for taking the time to leave a review! We're happy to hear that you enjoy our scheduling tools.

LW

Levin W.  
Cashier  
Food & Beverages  
Used the software for: 6-12 months

### "Great application "

February 28, 2026

5.0

My overall experience was good could check my pay from week to week log in worked once I got it set up

Pros

Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use

Cons

I really didn’t have any dislikes about this app it worked perfect for me if I had any problems customer support would help

Review Source

Response from UKG

March 2, 2026

Hi Levin, We're pleased to hear that you had a great experience with UKG! Thank you for taking the time to leave a review.

LK

Lexi K.  
HR ADMIN  
Airlines/Aviation  
Used the software for: 1-2 years

### "A good HR function"

March 30, 2026

3.0

From an HR standpoint I really like it. From an employee standpoint they would probably say they dont like it

Pros

We used this for payroll, employee profiles, benefits, etc and its a pretty decent system. I quite like it.

Cons

The mobile app was a bit hard to rule out to employees. Always getting locked out and they were in the office constantly to get their password reset.

Review Source

Response from UKG

March 31, 2026

Thank you for leaving a review! We appreciate your feedback.

SL

Stéphanie L.  
paie  
Insurance  
Used the software for: 1-2 years

### "Ne convient pas pour le Québec"

February 7, 2025

1.0

Décevant +++. Ne convient pas pour la province du Québec. Logiciel anglais fait pour les États-Unis avec beaucoup de problèmes sur la traduction et les besoins des clients Québécois. Implantation TRES difficile, nous avons dû faire affaire avec consultants externes pour réussir à rendre l'utilisation fonctionnelle. Service à la clientèle totalement déficient et uniquement en anglais.

Pros

AUCUN - mes tâches ont été alourdies depuis l'implantation vs l'ancien système que nous avions il y a 2 ans.

Cons

Système très rigide, aucune flexibilité, implantation déficiente avec des promesses qui ne verront jamais le jour. Très difficile de corriger la programmation une fois le système en fonction. Difficile et complexe a programmer pour améliorer TOUTES les lacunes.

Review Source

LC

Louis C.  
Assistant Manager  
Security and Investigations  
Used the software for: 1-2 years

### "UKG Pro: Clock in for review.."

January 9, 2026

4.0

Overall it has helped both leaders and staff manage their time cards as well as time off efficiently

Pros

The ease of being able to punch in and out from your cell phone. I also like the different features offered to help keep information secure

Cons

Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app.

Review Source

LC

Lukas C.  
Marketing manager  
Construction  
Used the software for: 1-2 years

### "UKG Pro Review"

January 15, 2026

4.0

Satisfactory! It is a great app easy for me to track my teams clock ins and clock outs I would definitely recommend.

Pros

I love that it is sleek and easy to use easy to read and navigate it has great functionality and the gio lock is a fantastic feature.

Cons

Sometimes it crashes and it can have issues even singing into the application but for the most part that is a rare occurrence.

Review Source

KB

Kathleen B.  
Patient Services Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Software!"

May 7, 2025

5.0

Pros

It is really easy to clock in and out of work, as well as see pay stubs and documents.

Cons

Sometimes it is a little hard to find things or it lags when taking my punch and it ends up clocking me in a minute later after I originally pressed it but they do make it easy to correct any incorrect punches.

Review Source

KF

Kevin F.  
CHRO  
Consumer Goods  
Used the software for: 2+ years

### "Avoid at all costs!"

November 29, 2024

3.0

The product is very frustrating and overly complicated. Little user adoption because of it. Their customer representatives aren’t even experts in the product.

Pros

There is very little I could comment on. Perhaps their org chart.

Cons

Not intuitive at all for both administrators and users. Overly complicated. Lack of consistent experience across the system because of multiple acquisitions, horrible customer service and overpriced.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing UKG Pro

Bamboo could not service a company of our size

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Lack of functionality at the time, user experience and limited functionality.

Review Source

SC

Sherri C.  
sales associate  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "easy to use"

December 23, 2025

5.0

very helpful to know when i work and when i have to work. the ability to request off its very easy to navigate

Pros

Receiving my schedule and reviewing my time card all in one location is very convenient. using face memory is very helpful

Cons

sometimes it logs me out and removes my saved credentials. I then have to use the QR code again to log back in.

Review Source

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