--- title: "UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UKG Pro the right Payroll solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/480/UKG-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- UKG Pro 4.3 (733) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 Marquita V SALES MANAgERAlternative Dispute Resolution, 10,001+ employeesUsed the software for: 1-2 years. “An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\].“ July 25, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes the app on a mobile device is not user friendly.“ April 20, 2026 AG Alexandra G PandC Associate DirectorMedia Production, 201 - 500 employeesUsed the software for: 1-2 years. “We are very happy with our service, the only down size is the customer service team assigned to us, keeps changing often, and is a little difficult to escalate certain cases.“ April 21, 2026 cs carlos s DirectorWarehousing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Customer support responsiveness can be inconsistent“ May 4, 2026 ## Showing most helpful reviews Showing 1-25 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Vice President People and Culture Insurance Used the software for: 2+ years ### "Great HRIS overall" April 24, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. Marquita V. SALES MANAgER Alternative Dispute Resolution Used the software for: 1-2 years ### "UKG Pro: Heavy-Duty Payroll, High-Maintenance Tech" July 25, 2026 5.0 An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\]. It functions as a deeply dependable compliance system for complex operations, though it requires significant technical expertise to manage daily Pros I have been really impressed with the Financial Wellness tools, specifically the ability to provide employees with earned wage access. It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility. Cons Obtaining prompt technical resolutions is challenging due to UKG's ongoing changes in account management assignments. This inconsistency hinders effective support and resolution. Review Source BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. DK Denise K. Benefits Manager Construction Used the software for: 2+ years ### "Room for improvement" April 7, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! BD Brittney D. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Frustrated but Hopeful" November 4, 2025 4.0 Generally, I love the foundation of the product. I wish that the customer support was better and server issues weren't a concern. We have found a lot of work arounds for the process issues we have, so do wish more improvements could be made around the core system instead of other modules like Bryte AI. We've only been on UKG for 2 years, so am hoping to see more development in the future. We have received feedback that the user interface is great and employee friendly, so we're curious how the new user experience will change that. Pros I love Business Intelligence and the ability schedule reports and automatically import them through the Web Import Tool. Cons We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution). We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before. We also have an issue with workflows overwriting each other, depending on which one was submitted first. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro Easier user interface and support structure Switched from [Numbers](https://www.capterra.com/p/170166/Numbers/) Mine wasn't listed - Cyborg. Did not have employee self-service, was not on the cloud, and was a very old system that was not getting updated nearly enough Review Source cS carlos S. Director Warehousing Used the software for: 1-2 years ### "Comprehensive HR Platform with Usability and Performance Tradeoffs" May 4, 2026 5.0 Pros Centralized HR, payroll, and workforce data in one platform Strong payroll accuracy and compliance capabilities Robust reporting and analytics for workforce insights Timekeeping and scheduling tools support labor planning Scalable for large, multi-site operations Cons User interface feels dated and not very intuitive Reporting can be complex and time-consuming to build System performance can lag, especially during peak payroll periods Limited flexibility for custom workflows without heavy configuration Customer support responsiveness can be inconsistent Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Needed a more scalable system to support multi-site, high-growth operations Stronger payroll accuracy and compliance capabilities required at scale Better workforce management integration (timekeeping, scheduling, labor tracking) More robust reporting and analytics for leadership decision-making Standardization on a platform that aligns with enterprise-level processes and controls Review Source Response from UKG May 6, 2026 Hi Carlos, Thank you for sharing your experience with UKG. KN Kimberly N. Human Resources Manager Retail Used the software for: 2+ years ### "Great product" April 7, 2026 5.0 Been with UKG for 4 years and overall happy with the product. Customer service could use some work. Pros The system is user-friendly for both the employees and administrators. A lot of extras that we don't use yet, but look forward to starting them this year. Cons The reporting is not always the easiest to get what you want and if you want any help, they call it a customized report and want to charge you. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not what we needed to run our company. Review Source Response from UKG April 10, 2026 Hi Kimberly, Thank you for sharing your experience with UKG! Jack K. Senior HRIS Solutions Partner Financial Services Used the software for: 2+ years ### "UKG Pro is my GO-TO HCM system" April 25, 2025 5.0 Overall, my experience with UKG Pro has been tremendous! I plan to be a UKG Pro client for the rest of my career. Pros One of the best things about UKG Pro is its configurability and reporting and analytics capabilities. Cons I have struggled with its Succession planning module the most. Part of it is lack of utilization, but much of it is its ability to fit what leaders are looking for. It is not very flexible. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro The customer support and partnership I was told about during our review process and reference calls. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I was looking for better customer support. Review Source VR Verified Reviewer Director of Training and Ops Services Restaurants Used the software for: 1-2 years ### "UKG Has Some Great Features and A Lot of Quirks" May 6, 2026 4.0 Pros UKG Pro integrates well with our recruiting software, Jobvite, which helps make onboarding efficient. The ease of use between entry and mid-level managers from restaurants to our corporate office is also really intuitive. Cons UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile. UKG Pro also seems to have an outdated user face. Their HRIS platforms Review Source Response from UKG May 12, 2026 Thank you for taking the time to leave a review. We are always looking to improve the experience for our users and appreciate feedback. If there is anything specific we can look into, please contact us at feedback@ukg.com. AB Aarti B. HRIS Manager Supermarkets Used the software for: 2+ years ### "UKG review" April 21, 2026 5.0 Overall experience has been good. I have used UKG since 2019 and it has done more than the previous systems I have used. Pros I like the web import tool and platform configuration functionality. It allows us to setup mapping or hide fields that certain users do not need to see or edit. Cons I wouldn’t say I like it the least but I have the least experience using the mobile app as an administrator. Review Source Response from UKG April 22, 2026 Hi Aarti, Thank you for your review! We appreciate your feedback. MC MARLEEN C. MAIN REGISTRATION Hospital & Health Care Used the software for: 2+ years ### "MAIN REGISTRAR" May 21, 2026 5.0 THIS APP IS SO EASY TO USE AND WE CAN USE OUR APP ON OUR PHONE AS WELL INSTEAD OF THE COMPUTER TO CLOCK IN AND OUT Pros HOW EASY IT IS TO USE WE CAN CLOCK INTO AND OUT ON OUR PHONES WITH THE APP AS WELL WE CAN LOOK UP OUR HOURS AND DAYS WE WORK Cons WE CANNOT PRINT OUR PAYSTUBS ALL IN ONE I WOULD LIKE IT ALL IN ONE APP TO BE ABLE TO PRINT AND LOOK AT OUR PAYSTUBS Review Source Response from UKG May 22, 2026 Thank you for leaving a review! MCV Ma. Cristina V. Human Resources Specialist Wholesale Used the software for: 1-2 years ### "Excited to explore more!" April 7, 2026 4.0 Overall, this is helpful but can be improved. I just felt that more restrictions can be improved such as making updates on certain areas or can be customizable based on needs. Pros User friendly and navigation. The menus shows wide variety of options that you can choose from depending on your needs. Cons When we need to make updates or changes, there are fields that are limited. It is better if more fields are customizable. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 6-12 months ### "HR made easy" June 1, 2026 4.0 I used it for a while and it was very easy to use and made communication with HR very easy, the user interface was nice and friendly and made everything seem easy. Pros It makes easy to communicate between HR and the employees, handling things like hours or PTO is handled directly in the app and it makes it seem easy and not a hassle. Cons The phone support can take some time to get you, the email is a bit easier to get a hand of, but still takes some time to get some support. Review Source Response from UKG June 4, 2026 Thank you for leaving a review! VR Verified Reviewer physician Hospital & Health Care Used the software for: 6-12 months ### "UKG mixed feelings " August 30, 2025 4.0 Once logged in, it was fine, but the logging in process was always something I struggled with, even with continued use. Pros It was the most secure payroll I have ever used with the many different companies I have worked for. There was a tutorial on how to use it and then it was a bit user friendly after getting the hang of it. I am not sure of the cost, but you could see everything on one interface including hours. Cons It was more cumbersome than other apps I have used. It took some getting used to and you need more than a login name and password, you need company info as well as an identifier. Review Source VR Verified Reviewer Loan Servicing Specialist Financial Services Used the software for: 1-2 years ### "Overall Great Expereince " January 20, 2026 5.0 UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward. Pros What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler. Cons Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help. Review Source DS Danielli S. Shop Manager Retail Used the software for: 1-2 years ### "Efficient and Empowering Experience with UKG Pro (As Both Staff and Manager)" July 2, 2025 4.0 The app was essential for integrating the HR department with the operations team at the company where I worked. It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager. This allowed me to use the app in two different roles with different permissions, and both experiences were positive. Pros I really appreciated having greater control over my schedule information, including worked hours, scheduled hours, and days off. Updates were quick, and the payslip became much more accurate. As a manager, receiving requests through the app and creating schedules for longer periods was much faster and smarter with UKG. Cons Even after enabling facial recognition for access, the app would log out very frequently and easily, sometimes just by switching between apps or simply locking the phone for a few seconds. Review Source LC Lukas C. Marketing manager Construction Used the software for: 1-2 years ### "UKG Pro Review" January 15, 2026 4.0 Satisfactory! It is a great app easy for me to track my teams clock ins and clock outs I would definitely recommend. Pros I love that it is sleek and easy to use easy to read and navigate it has great functionality and the gio lock is a fantastic feature. Cons Sometimes it crashes and it can have issues even singing into the application but for the most part that is a rare occurrence. Review Source Matt S. Activation Manager Entertainment Used the software for: 6-12 months ### "All in One HR App" February 24, 2026 5.0 It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it. Pros I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was. Cons There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits. Review Source Response from UKG February 25, 2026 Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features. ZC Zuleika C. Gas Inspections Construction Used the software for: 1-2 years ### "UKG review " August 9, 2025 5.0 My overall experience is satisfying, helpful and informal. I enjoy using UKG pro. Thank you for the good software we have Pros I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto , hand book, etc Cons So far there’s nothing I have to say bad about it. I actually love it. Theres no bad reviews I have or anything negative to say about the software. Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Software!" May 7, 2025 5.0 Pros It is really easy to clock in and out of work, as well as see pay stubs and documents. Cons Sometimes it is a little hard to find things or it lags when taking my punch and it ends up clocking me in a minute later after I originally pressed it but they do make it easy to correct any incorrect punches. Review Source AR Ajshanique R. Eligibility Screening Services Rep. Hospital & Health Care Used the software for: 1-2 years ### "My UKG Review" July 17, 2025 5.0 Overall UKG has been very easy for me to use and navigate through. And I have no issues with using it. Pros UKG is similar to ADP. Its shows me my timecard, my PTO/SICK TIME bank and my work schedule. I like using UKG. Cons The only thing that I am unable to see in UKG is my pay and paystubs. I have to use a separate portal for that, but It would be nice to use UKG for all my needs. Review Source MK Max K. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Time Management" April 26, 2025 5.0 Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data. Pros What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details. Cons I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.