--- title: "UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UKG Pro the right Payroll solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/480/UKG-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-05" --- UKG Pro 4.3 (743) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 5th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 Marquita V SALES MANAgERAlternative Dispute Resolution, 10,001+ employeesUsed the software for: 1-2 years. “An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\].“ July 25, 2026 FL Felix L Safety CoordinatorEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The most significant frustration was with customer support.“ June 5, 2026 FC Francois C Directeur GeneralConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management.“ February 15, 2026 Vineet S Sales ManagerRetail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Sometimes the employees complain about that they are not able to login.“ November 28, 2025 ## Showing most helpful reviews Showing 1-25 of 743 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kalhari G. Intermediate Accountant Used the software for: 3-5 years ### "User-Friendly and Efficient HR Management System" November 4, 2026 5.0 UKG Pro streamlines HR and payroll processes by centralizing employee information, pay records, and time-off management. Having everything in one system reduces manual work, improves accuracy, and makes it easier to find information when needed. Pros I like that UKG Pro is straightforward and user-friendly. I can quickly access my payroll information, time off, and other employee details without having to search through multiple systems. It makes day-to-day HR/Payroll tasks much easier. Cons Overall, UKG Pro works well for my needs. If I had to pick one thing to improve, it would be making some functions easier to locate and reducing the number of steps required for common tasks. Switched from [Avanti](https://www.capterra.com/p/199859/Avanti/) We switched from Avanti to UKG Pro to have a more modern and integrated HR and payroll platform. Compared to Avanti, UKG Pro offers a cleaner user experience and provides easy access to payroll information, time-off balances, tax documents, and employee self-service tools in one place. The self-service features are more robust, which reduces administrative work and makes it easier for employees to find the information they need. Overall, UKG Pro has improved accessibility, efficiency, and the employee experience. Review Source CY Caroline Y. People Analyst Used the software for: 1-3 years ### "Comprehensive HR Functionality with Powerful BI Reporting" October 30, 2026 4.0 For my role, BI reporting helps us solve lots of KPI related issues and improve our data quality Pros What I like most about UKG Pro is its comprehensive HR functionality and centralized employee data management. It helps reduce some manual HR processes in recruiting, onboarding and performance management. The BI reporting capabilities are particularly valuable, helping our organization improve efficiency and make informed decisions. Cons Sometimes there will be some glitches on the homepage Switched from [Payworks](https://www.capterra.com/p/235453/Payworks/) We need a comprehensive HRIS payroll system as company grows Review Source Response from UKG October 30, 2026 Thank you for sharing your experience with UKG Pro! We’re glad its centralized HR tools and BI reporting help streamline processes, improve data quality, and support KPI-driven decisions. Anthony M. HR System Analyst Used the software for: 3-5 years ### "Highly Configurable to Fit Our Needs" October 29, 2026 5.0 Our company has a lot of custom settings, i.e employee average hours, healthcare qualifications, special report analysis. Pros The ability to set, change, and specify the configuration to meet the company's needs. Cons Some things tend to be a bit glitchy. Out of the blue a normal component suddenly stops working or the system logs you out periodically, even though you are not inactive. Alternatives considered [Harri](https://www.capterra.com/p/154168/TeamLive/) Reasons for choosing UKG Pro reliability, extensive library of components Review Source Response from UKG October 30, 2026 Thank you for sharing your experience. We’re glad UKG Pro’s configurable tools help support your company’s unique needs, from employee average hours to healthcare qualifications and reporting. Human Resources Manager Used the software for: 3-5 years ### "Well Worth Your Time to Explore This Option" October 9, 2026 4.0 It is a great product with many business applications that we used daily. The support was there when we needed it. Pros Robust product with a lot of features, possibly more than we would use. But great for our mid-sized organization. Cons We like the way it was organized and put together. We used it to do our recruiting, Human Resources, Payroll, Accounting reports, and many more. Switched from [Dayforce](https://www.capterra.com/p/205376/Dayforce-HCM/) We were looking for a more complete product that did everything. Review Source Response from UKG October 30, 2026 Thanks for your thoughtful review. It’s great to hear UKG Pro’s broad capabilities and organization worked well for your mid-sized team across so many daily business needs. IT Admin Used the software for: Less than 1 year ### "Solid and reliable once you get past the learning curve" September 27, 2026 4.0 Solid, dependable tool that gets the job done for everyday HR and payroll tasks. It takes some time to configure properly and get used to, but it saves our team a lot of manual busywork in the long run. Pros The self-service portal makes it super easy for employees to grab paystubs, submit PTO, and update info on their own. Once you get things running, it handles payroll and tracking really reliably. Cons The learning curve is pretty steep, and the backend settings can feel clunky and outdated. Customer support is also hit-or-miss when you run into trickier issues. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/) Reasons for choosing UKG Pro It offered a more complete all-in-one solution for payroll and core HR that could easily scale with our team. Review Source Leah G. Auto Detailer Used the software for: 3-5 years ### "UKG for Payrolll" September 11, 2026 4.0 Pros I’m just used to it. Multiple jobs that I’ve had has used UKG pro for payroll. It’s easy to use never had a problem. Cons Sometimes, if you go to the website, there can be some glitches although it’s easy to use it’s not the smoothest program in the world at least not the website. Review Source Human Resources Administrative Assistant Used the software for: 3-5 years ### "UKG Pro - Excellent Company Management System" August 31, 2026 5.0 UKG Pro has been a great transition for our company in all areas: recruiting, payroll, reviews, benefits, etc. We are very happy with the system. Pros I was a member of the rollout HR team that helped in our system management transfer. I was most impressed by the customer support we received from the UKG team. We had a few meetings with their rep and they ensured we were ready for rollout before rolling it out to our employees. I am a part of the recruitment team, and it is very easy to move a new hire through the candidate process. I also appreciate that there are representatives available to assist with support either through an email or a phone call. Cons I wish UKG had created some visual guides for employees, both on the admin side and on the user side. My company had created some of our own visuals to aide in training, but some additional tutorials would be nice to have available for distribution. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We needed some additional features for our employee management system and we were not as happy with the customer support. Review Source Response from UKG August 31, 2026 Hi Amy, Thank you for taking the team to leave a review! We're please to hear that you received great customer support and that it is easy to navigate through the hiring process. Sales Associate Used the software for: 1-3 years ### "Bath and Body Works Employee that uses UKG Pro" August 16, 2026 4.0 Overall UKG Pro is easy to navigate and use, there are a few minor cons, but overall, a great app. It is an app that is easy to get comfortable with. Pros It is easy to navigate and not overwhelming. As someone who has used it both as a manager and employee, it is overall an easy tool to use. Cons The time off requests can be a little tricky. Also it doesn't keep you updated often. For example if you offer a shift to someone it doesn't let you know if they took the shift or not until the manager approves it. Review Source Registered Nurse Used the software for: 3-5 years ### "UKG Pro - Nurse" August 9, 2026 5.0 I am overall pleased with UKG Pro and the services it provides. Easy to use, fast, and easy to teach new employees. Pros UKG Pro is very easy to use and has everything you need in one place. I like that I can view my time management and my payroll in one. Cons I least like how much you have to change your password to get into the system as well as the terms and conditions for password. Seems a little excessive. Review Source SALES MANAgER Used the software for: 1-3 years ### "UKG Pro: Heavy-Duty Payroll, High-Maintenance Tech" July 27, 2026 5.0 An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\]. It functions as a deeply dependable compliance system for complex operations, though it requires significant technical expertise to manage daily Pros I have been really impressed with the Financial Wellness tools, specifically the ability to provide employees with earned wage access. It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility. Cons Obtaining prompt technical resolutions is challenging due to UKG's ongoing changes in account management assignments. This inconsistency hinders effective support and resolution. Review Source Principal people analyst Used the software for: 5+ years 5.0 November 10, 2026 AI summary based on a full review The impressive new interface and growing AI features of UKG provide significant advantages for users. On the downside, the updates are slower than expected, making it difficult for inexperienced users to navigate. Log in to unlock the full review, detailed ratings, and pros & cons Software Architect 0.5 November 9, 2026 AI summary based on a full review UKG Pro struggles with a confusing interface that detracts from its usability for essential HR tasks. The setup process was problematic, leading to difficulties for the HR team in managing data and communication. Log in to unlock the full review, detailed ratings, and pros & cons HUMAN RESOURCES COORDINATOR Used the software for: 1-3 years 4.5 November 4, 2026 AI summary based on a full review The all-in-one HR and payroll solution has been a valuable asset for managing employee needs effectively. However, the user noted that the software's stability does not meet their expectations. Log in to unlock the full review, detailed ratings, and pros & cons Vice President of Human Resources Used the software for: 3-5 years 4.5 October 31, 2026 AI summary based on a full review UKG's tools streamline HR and payroll functions, making it easier for employees to access information and reducing the volume of inquiries to HR. The downside is that the interconnected systems can be complex and require careful management to avoid confusion. Log in to unlock the full review, detailed ratings, and pros & cons Sr. Payroll Analyst Used the software for: 5+ years 4.5 October 30, 2026 AI summary based on a full review UKG Pro provides comprehensive functionality that supports various business needs, particularly in payment services. There are some concerns regarding glitches during updates that could impact user experience. Log in to unlock the full review, detailed ratings, and pros & cons Senior Systems Analyst Used the software for: 5+ years 5.0 October 29, 2026 AI summary based on a full review UKG Pro offers significant benefits in timekeeping and scheduling, effectively addressing complex organizational needs. However, the ongoing UI/UX changes have necessitated frequent updates to training resources. Log in to unlock the full review, detailed ratings, and pros & cons SR HR Solutions Architect Used the software for: 5+ years 5.0 October 29, 2026 AI summary based on a full review This HCM solution is praised for its ease of use and extensive module offerings, which cover nearly all necessary functions. On the downside, there has been a noticeable increase in pricing for extra modules and support services. Log in to unlock the full review, detailed ratings, and pros & cons Director P&C Operations 5.0 October 29, 2026 AI summary based on a full review UKG's all-in-one solution effectively streamlines employee administration, although there is a desire for more customization options in workflow approvals for various processes. Log in to unlock the full review, detailed ratings, and pros & cons Corporate Human Resources Director Used the software for: 3-5 years 4.5 October 29, 2026 AI summary based on a full review UKG Pro effectively addresses HR needs by providing a centralized solution for record keeping and time management. While there are no significant drawbacks noted, its comprehensive features make it a reliable choice for HR professionals. Log in to unlock the full review, detailed ratings, and pros & cons Senior Vice President People and Culture Used the software for: 3-5 years ### "Great HRIS overall" April 27, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce](https://www.capterra.com/p/205376/Dayforce-HCM/) Reasons for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source Senior Director, People and Culture Used the software for: 1-3 years ### "Highly Recommend" April 22, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing UKG Pro Ability to customize and cost were the driving factors. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! PK Patricia K. Senior HR Generalist Used the software for: 3-5 years ### "Unreliable and difficult to navigate" April 6, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. IT Project Manager Used the software for: 3-5 years ### "HCM for the long haul" April 15, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. Payroll Consult Used the software for: Less than 1 year ### "Modern Day Payroll Processing" April 13, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. Benefits Manager Used the software for: 3-5 years ### "Room for improvement" April 10, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! 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