# UKG Pro Software 2026: Features, Integrations, Pros & Cons | Capterra

> Capterra's in-depth exploration of UKG Pro Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of UKG Pro Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/480/UKG-Pro

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# 

 UKG Pro Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 10, 2025

Written byBruno Peláez

Bruno Peláez

Senior Content Analyst

Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking pu...

[See bio & all articles](https://www.capterra.com/resources/author/bruno-pelaez/)

Senior Content Analyst

Edited byCaroline Rousseau

Caroline Rousseau

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel...

[See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

Written by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/)

Senior Content Analyst

Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking publications, including El Economista (Mexico), Forbes México (Mexico), El Universal (Mexico), El Financiero (Mexico), and El Periódico (Spain), among others.

Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters.

[Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

UKG Pro

UKG Pro Overview:

### Key takeaways

Insights from verified Capterra reviews

UKG Pro helps midsize and enterprise teams manage payroll, HR, and time tracking with configurable workflows and reporting tools. It’s most used by HR and finance roles across structured organizations. Reviewers highlight direct deposit and attendance tracking as standout features. It offers deeper scheduling logic and compensation planning. However, users often cite complexity in setup and navigation. 

### Our verdict

UKG Pro offers depth and flexibility for organizations with structured HR and payroll operations. Its modular design supports complex scheduling and compensation planning, but buyers should expect a learning curve and configuration effort. For teams with dedicated HR ownership, the trade-off often results in stronger control and long-term efficiency.

Top alternative

Featured

Overall rating

Based on 702 user reviews

Reviews sentiment

Positive

84%

Neutral

11%

Negative

5%

Pros & cons

Streamlined HR process automation

Comprehensive work activity tracking

Frequent technical glitches and delays

High cost and extra fees

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for UKG Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ukg.com/solutions&name=UKG Pro)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UKG Pro

4.3 (702)

VS.

[4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting Price

Contact vendor

Starting Price

$5

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (694)

Ease Of Use

4.8 (4,263)

Value For Money

4.1 (419)

Value For Money

4.7 (3,915)

Customer Service

4.0 (458)

Customer Service

4.7 (4,017)

## UKG Pro alternatives

While UKG Pro supports complex HR and payroll workflows, teams seeking simpler navigation, faster setup, or more transparent pricing may want to explore other solutions that better align with their operational style.

Highest Rated

[4.9 (4,600)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.8 (3,625)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

## Who uses UKG Pro?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Streamlined HR process automation

87% positive reviews out of 38

Most reviewers describe HR management as improving efficiency, self-service, and handling diverse HR tasks in one system.

Ashish A

Dispatcher, 201 - 500 employees.

"UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities."

Frequent technical glitches and delays

77% negative reviews out of 114

Most reviewers find bugs and issues cause slow performance, login problems, incorrect data, and slow support responses.

Michael S

Inside Sales Coordinator, 201 - 500 employees.

"I do not enjoy how difficult it is to log in at peak times such as clocking out, the system gets overwhelmed and the app will sometimes crash or it will give error codes when trying to log in."

Comprehensive work activity tracking

89% positive reviews out of 27

Most reviewers indicate tracking features simplify monitoring PTO, hours, payroll, and work progress electronically.

Louise A

HR Manager, 1,001 - 5,000 employees.

"Ability to add user defined fields helps HR track unique items."

High cost and extra fees

57% negative reviews out of 37

Some users comment pricing is expensive, with additional charges for updates, customizations, and contract limitations.

Centralized HR information access

96% positive reviews out of 25

Most users report information management enables quick, easy access and updates to all HR data in one place.

Cumbersome password reset process

86% negative reviews out of 29

Most users report password reset requires frequent changes, complex steps, and often leads to account access issues.

Nathan L

Maintenance tech, 501 - 1,000 employees.

"My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one."

## UKG Pro's interface

UKG Pro’s interface is functional and comprehensive, especially for routine tasks like clocking in, accessing pay stubs, and managing schedules. While some users mention that deeper workflows can feel complex or have an outdated look, others find the layout intuitive once familiar with the system.

2+

Bruno Peláez

Senior Content Analyst

The interface works well for routine tasks but becomes complex when managing advanced modules or configuring new features. For SMBs, this means initial setup may require extra time, especially when customizing workflows or onboarding new users.

Ease of Use

4.1 (694)

4.1

Based on 694 reviews

## Key features

View by:

These features have been rated as most important by users based on their reviews.

View by:

Get Advice

We can help you find the software with the features you need.

Bruno Peláez

Senior Content Analyst

UKG Pro’s top-rated features work together to simplify payroll operations, reduce manual errors, and improve employee access. The combination of accurate tracking, remote functionality, and flexible reporting gives teams more control over workforce data.

Features

4.2 (692)

4.2

Based on 692 reviews

The UKG Pro features below received the highest ratings from reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years.

Attendance tracking

4.4 (23)

23 reviewers rated this feature

Enables accurate tracking of employee hours and supports compliance with labor regulations. Supervisors and employees find it easy to manage clock-ins and clock-outs, reducing confusion and improving payroll accuracy.

Direct deposit

4.4 (67)

67 reviewers rated this feature

Supports timely and accurate employee payments. Reviewers highlight its reliability and ease of use, noting that employees can update their own banking details.

Timesheet management

4.3 (52)

52 reviewers rated this feature

Simplifies hour tracking and integrates with payroll workflows. It’s quick to learn, accurate, and helps maintain clear records for payroll and funding distribution. Supervisors value its role in reducing timecard errors.

Mobile access

4.2 (41)

41 reviewers rated this feature

Provides remote access for clocking in/out and managing timesheets. Reviewers appreciate the flexibility for field employees, though some mention navigation issues. Still, it’s seen as essential for modern workforce operations.

W-2 preparation

4.1 (56)

56 reviewers rated this feature

Streamlines year-end tax form processing with electronic delivery. It’s intuitive and efficient, helping payroll teams meet IRS deadlines and reduce administrative burden.

Payroll reporting

4.1 (75)

75 reviewers rated this feature

Offers customizable reports for labor costs, payroll trends, and compliance. Reviewers value the variety of formats and audit support.

Advanced scheduling

0 reviewers rated this feature

Builds optimized shift schedules using rule-based logic and predictive algorithms. Managers can validate coverage, balance labor costs, and factor in employee preferences to reduce scheduling conflicts and improve operational efficiency.

Bryte AI

0 reviewers rated this feature

Delivers predictive insights to guide decisions and personalize employee experiences. It helps managers act on real-time data to improve engagement, while employees receive tailored recommendations that support performance and career growth.

Compensation planning

0 reviewers rated this feature

Supports performance-based pay decisions with rating scales, budget visibility, and configurable workflows. HR teams can align compensation with business goals, track equity, and manage approvals across departments.

All key features (126)

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

37.50% of 16 reviewers that rated this feature as important or highly important

Track 401(k) participant contributions and employer match

0.00% of 4 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

100.00% of 2 reviewers that rated this feature as important or highly important

Generate one-off reports that meet information requirements

50.00% of 2 reviewers that rated this feature as important or highly important

Builds optimized shift schedules using rule-based logic and predictive algorithms. Managers can validate coverage, balance labor costs, and factor in employee preferences to reduce scheduling conflicts and improve operational efficiency.

0 reviewers rated this feature

Application programming interface that allows for integration with other systems/databases

0% of 0 reviewers...

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

60.71% of 28 reviewers that rated this feature as important or highly important

Manage the process of evaluating documents or requests submitted for approval

50.00% of 2 reviewers that rated this feature as important or highly important

Creation, administration, and evaluation of assessments or tests

0% of 0 reviewers...

Manage attendance for classes, shifts, meetings, or events

0% of 0 reviewers...

Track the attendance of specific individuals or groups

88.46% of 26 reviewers that rated this feature as important or highly important

Enables accurate tracking of employee hours and supports compliance with labor regulations. Supervisors and employees find it easy to manage clock-ins and clock-outs, reducing confusion and improving payroll accuracy.

23 reviewers rated this feature

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

0% of 0 reviewers...

Researching and validating a person's criminal, educational, job or financial records

0% of 0 reviewers...

Compare key metrics for the business against prominent players in the industry

100.00% of 2 reviewers that rated this feature as important or highly important

Use a dashboard to view benefits that are selected by employees or offered by employers

50.00% of 2 reviewers that rated this feature as important or highly important

Record employee's benefit plans and selections throughout career progression

60.00% of 20 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

0% of 0 reviewers...

Delivers predictive insights to guide decisions and personalize employee experiences. It helps managers act on real-time data to improve engagement, while employees receive tailored recommendations that support performance and career growth.

0 reviewers rated this feature

Create budgets based on historical data and future projections

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

58.82% of 17 reviewers that rated this feature as important or highly important

Build, track, and maintain relationships with candidates

75.00% of 8 reviewers that rated this feature as important or highly important

Process of enhancing skills & experiences for continuous professional growth & advancement

0% of 0 reviewers...

Print paychecks issued to confirm payment of wages or salary

50.00% of 4 reviewers that rated this feature as important or highly important

Track employees' arrival and departure timings for payroll purposes

100.00% of 8 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

0% of 0 reviewers...

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

75.76% of 33 reviewers that rated this feature as important or highly important

Supports performance-based pay decisions with rating scales, budget visibility, and configurable workflows. HR teams can align compensation with business goals, track equity, and manage approvals across departments.

0 reviewers rated this feature

Catalog, manage, and develop employee skill sets

0% of 0 reviewers...

Track and manage adherence to policies for any service, product, process, or supplier

75.00% of 4 reviewers that rated this feature as important or highly important

Track and report regulatory data to either internal management or external stakeholders

60.00% of 5 reviewers that rated this feature as important or highly important

Configure existing workflows to meet your organization's needs

0% of 0 reviewers...

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

0% of 0 reviewers...

Customize data fields to support various needs and use cases

66.67% of 3 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

0.00% of 1 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

50.00% of 4 reviewers that rated this feature as important or highly important

Translate EDI formats into data suitable for use with company applications.

0% of 0 reviewers...

Graphical representation of data

66.67% of 3 reviewers that rated this feature as important or highly important

With this capability, you can easily set up and manage direct deposit for timely, accurate payments. Reviewers appreciate its reliability, speed, and simplicity, mentioning smooth transactions and the ability to update details themselves without issues.

76.81% of 69 reviewers that rated this feature as important or highly important

Supports timely and accurate employee payments. Reviewers highlight its reliability and ease of use, noting that employees can update their own banking details.

67 reviewers rated this feature

Store, manage, and track all electronic documents in a centralized location

40.00% of 5 reviewers that rated this feature as important or highly important

Assemble applications and processes by dragging over and arranging pre-built components

100.00% of 3 reviewers that rated this feature as important or highly important

Digital forms that are shared and accessed online

25.00% of 4 reviewers that rated this feature as important or highly important

Digitally sign online documents

50.00% of 2 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

73.86% of 88 reviewers that rated this feature as important or highly important

Tools to improve and measure employee satisfaction and involvement

0.00% of 1 reviewers that rated this feature as important or highly important

Create and share a new employee handbook with helpful information

0% of 0 reviewers...

Track employee schedules, availability, and performance across projects and tasks

93.10% of 29 reviewers that rated this feature as important or highly important

Process of familiarizing new employees with the company, their position, and responsibilities

85.71% of 14 reviewers that rated this feature as important or highly important

Online portal where employees can access and track their own information

75.00% of 12 reviewers that rated this feature as important or highly important

Centralized storage for employee data, records, and performance metrics

58.82% of 34 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

61.76% of 34 reviewers that rated this feature as important or highly important

Gateway through which employees can access the system

100.00% of 5 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

0% of 0 reviewers...

Track employee time off under the family and medical leave act (FMLA)

100.00% of 2 reviewers that rated this feature as important or highly important

Software specialized for accountants and accounting firms

0% of 0 reviewers...

Software that is accessible through the cloud with an active internet connection

0% of 0 reviewers...

Allows employees to set and manage work or career related goals

33.33% of 3 reviewers that rated this feature as important or highly important

Establish measurable goals and objectives and track their progress over a specific period of time

75.00% of 4 reviewers that rated this feature as important or highly important

Automates core HR functions such as talent management, employee evaluation and learning management

100.00% of 10 reviewers that rated this feature as important or highly important

Document completed by employee to assist with career and personal development to reach short term and long term goals

0% of 0 reviewers...

Designed to be used by internal recruiters or HR hiring managers

0% of 0 reviewers...

Create and track interviews with a reminder system

0.00% of 3 reviewers that rated this feature as important or highly important

Create, share, and manage the distribution of job descriptions/duties

0% of 0 reviewers...

Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site)

76.92% of 13 reviewers that rated this feature as important or highly important

Request a new hire, explain the need, and determine available budget

0% of 0 reviewers...

Predict labor requirements based on past and present data/trends

20.00% of 5 reviewers that rated this feature as important or highly important

Facilitate training materials that help employees grow and progress in their positions

25.00% of 4 reviewers that rated this feature as important or highly important

Organize and track educational activities

100.00% of 3 reviewers that rated this feature as important or highly important

Manage and track employee attendance

53.85% of 13 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

68.75% of 48 reviewers that rated this feature as important or highly important

Provides remote access for clocking in/out and managing timesheets. Reviewers appreciate the flexibility for field employees, though some mention navigation issues. Still, it’s seen as essential for modern workforce operations.

41 reviewers rated this feature

Access the system via a mobile application

0.00% of 3 reviewers that rated this feature as important or highly important

Pay employees in multiple countries using correct currencies and correct tax deduction amounts

33.33% of 3 reviewers that rated this feature as important or highly important

Pay employees in multiple states with correct tax deduction amounts in each

50.00% of 4 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

0.00% of 2 reviewers that rated this feature as important or highly important

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

100.00% of 5 reviewers that rated this feature as important or highly important

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

66.67% of 24 reviewers that rated this feature as important or highly important

Select benefits and provide information needed to participate in a benefit via an online portal

100.00% of 9 reviewers that rated this feature as important or highly important

Diagram that shows the structure of an organization and the relationships between parts

0% of 0 reviewers...

Create orientation programs for new employees or students

62.50% of 8 reviewers that rated this feature as important or highly important

UKG Pro offers a user-friendly payroll management experience, helping you process, track, and adjust payroll efficiently. Reviewers appreciate its flexibility, accuracy, and ease of use, though a few mention occasional data syncing or labor-intensive tasks.

76.55% of 145 reviewers that rated this feature as important or highly important

It gives you accessible, flexible payroll reports for tracking costs, hours, and trends. Users think the variety and customization options are valuable, though some find the Business Intelligence tool complex and training insufficient for advanced reporting.

71.95% of 82 reviewers that rated this feature as important or highly important

Offers customizable reports for labor costs, payroll trends, and compliance. Reviewers value the variety of formats and audit support.

75 reviewers rated this feature

Evaluation process that provides feedback on an employee's job performance

0% of 0 reviewers...

Organize and manage the accomplishments and development of employees or performance of applications or systems

42.86% of 7 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

100.00% of 3 reviewers that rated this feature as important or highly important

Create, fill out, and send performance reviews to individual employees

100.00% of 6 reviewers that rated this feature as important or highly important

Reporting on how each user, task or process has advanced since its initiation

0% of 0 reviewers...

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

0% of 0 reviewers...

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

0% of 0 reviewers...

Tools to find, assess, and hire suitable candidates for a job within an organization

28.57% of 7 reviewers that rated this feature as important or highly important

Process used by hiring managers to get more information about a candidate by contacting previous employers

0% of 0 reviewers...

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

66.67% of 9 reviewers that rated this feature as important or highly important

You benefit from robust, customizable reporting and analytics, including real-time data and integration with IBM Cognos BI. Reviewers indicate reports are generally easy to run, but some mention setup complexity and challenges with advanced or Excel-based reports.

70.51% of 78 reviewers that rated this feature as important or highly important

Automates the extraction and analysis of key information from resumes or CVs

0% of 0 reviewers...

Search through the software for stored resumes

50.00% of 2 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

0% of 0 reviewers...

Access, combine, transform, and store data without the help of an IT department

100.00% of 1 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

62.86% of 70 reviewers that rated this feature as important or highly important

Assembling information about a topic of interest and building content paths without assistance from third parties

0% of 0 reviewers...

Managing and trading shift details between employees

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage sick leave time

0.00% of 1 reviewers that rated this feature as important or highly important

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

0% of 0 reviewers...

Track employee skills, competencies, training & qualifications

50.00% of 2 reviewers that rated this feature as important or highly important

Planning, tracking and developing internal talent for future key position filling

0.00% of 1 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

0% of 0 reviewers...

Recruiting, tracking, and interviewing candidates and onboarding/training new employees

0% of 0 reviewers...

Integrate with Talent Managment software to better track learners progress and training sessions

0% of 0 reviewers...

Create, manage and track all task activities and progression

0.00% of 2 reviewers that rated this feature as important or highly important

This aspect helps you stay current with tax laws and filings, reducing manual effort. Some reviewers find UKG Pro handles filings and payments reliably, while others note occasional delays or unresolved notices, but most value the hands-off approach.

78.18% of 55 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage employee's work hours to improve payroll accuracy

74.36% of 78 reviewers that rated this feature as important or highly important

Track and manage employee time-off, vacation, and sick leave requests

73.68% of 38 reviewers that rated this feature as important or highly important

Tools that allow employees to request/schedule time off

66.67% of 6 reviewers that rated this feature as important or highly important

Track the amount of time spent on a job or task

79.63% of 54 reviewers that rated this feature as important or highly important

Simplifies hour tracking and integrates with payroll workflows. It’s quick to learn, accurate, and helps maintain clear records for payroll and funding distribution. Supervisors value its role in reducing timecard errors.

52 reviewers rated this feature

Track employee/learner's progression through training programs

80.00% of 5 reviewers that rated this feature as important or highly important

Request, track, and manage time off requests and vacation time

45.95% of 37 reviewers that rated this feature as important or highly important

Utilize third party services to cover unforeseen labor needs

0.00% of 1 reviewers that rated this feature as important or highly important

Interact with data visualization elements, such as charts and graphs, to drill down into data

100.00% of 2 reviewers that rated this feature as important or highly important

Automatically create and distribute W-2/1099 tax forms to employees.

81.36% of 59 reviewers that rated this feature as important or highly important

Streamlines year-end tax form processing with electronic delivery. It’s intuitive and efficient, helping payroll teams meet IRS deadlines and reduce administrative burden.

56 reviewers rated this feature

Automatically subtract garnishments from wages

0.00% of 3 reviewers that rated this feature as important or highly important

SaaS, web-based, online deployment

0% of 0 reviewers...

Create, design and manage workflows for repetitive tasks

90.00% of 10 reviewers that rated this feature as important or highly important

Get Advice

We can help you find the software with the features you need.

Bruno Peláez

Senior Content Analyst

UKG Pro’s top-rated features work together to simplify payroll operations, reduce manual errors, and improve employee access. The combination of accurate tracking, remote functionality, and flexible reporting gives teams more control over workforce data.

Features

4.2 (692)

4.2

Based on 692 reviews

## Pricing

Contact the vendor for pricing. UKG Pro does not publish public pricing for its HCM suite. Buyers must request a quote based on organization size, selected modules, and configuration needs. Most SMBs budget around $14 per employee, per month for HR software, based on data.

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Bruno Peláez

Senior Content Analyst

UKG Pro’s pricing varies by configuration, but SMBs should expect a higher-than-average spend. Its modular structure means costs scale with added functionality and team size.

Value for money

4.1 (419)

4.1

Based on 419 reviews

## Integrations

UKG Pro supports integrations across payroll, benefits, and workforce management systems. These connections are powered by Dell Boomi, an enterprise-grade integration platform, and supported by starter integration packs and data mapping tools.

Popular integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[

Achievers](https://www.capterra.com/p/129232/Employee-Success-Platform/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)

Bruno Peláez

Senior Content Analyst

Connecting UKG Pro with payroll and benefits platforms helps your finance lead reduce reconciliation errors. Your HR team gains faster access to workforce data, cutting down on manual entry and improving reporting accuracy.

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (458)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (458)

4.0

Based on 458 reviews

## User reviews

Overall rating

4.3

Based on 702 reviews

Filter by rating

5(353)

4(234)

3(80)

2(14)

1(21)

Mentioned topic

Sorted by most recent

HR

Haley R.

registrar

Hospital & Health Care

### "UKG PRO for a PRO"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 31, 2026

Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy.

Pros

One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits.

Cons

The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Quality Manager

Building Materials

### "All-In-One Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 30, 2026

Overall, experience has been good using UKG Pro. As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software.

Pros

It's user friendly and easy to use in all aspects. Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.

Cons

While it's good that it is customizable, it can be painful to navigate through these customizations and make the software exactly what you imagine.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Dayforce didn't offer the same features and usability that we were looking for as our company grew.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2026

Thank you for taking the time to leave a review!

LK

Lexi K.

HR ADMIN

Airlines/Aviation

### "A good HR function"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 30, 2026

From an HR standpoint I really like it. From an employee standpoint they would probably say they dont like it

Pros

We used this for payroll, employee profiles, benefits, etc and its a pretty decent system. I quite like it.

Cons

The mobile app was a bit hard to rule out to employees. Always getting locked out and they were in the office constantly to get their password reset.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2026

Thank you for leaving a review! We appreciate your feedback.

MM

Monica M.

Human Resources

Warehousing

### "UKG Pro review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 23, 2026

Overall experience was positive as the system interacted well with 3rd party companies and was easy for our team members. The app does not have all the interactive features we would like.

Pros

UKG Pro is easy to use for administrators and offers a versatile and reliable payroll system, supporting efficient day-to-day operations.

Cons

As a large platform, communication with representatives was not always as agile as expected; however, the team was responsive in addressing our needs and worked with us to tailor the system to our company’s requirements.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2026

Hi Monica, Thank you for leaving a review!

LW

Levin W.

Cashier

Food & Beverages

### "Great application "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 28, 2026

My overall experience was good could check my pay from week to week log in worked once I got it set up

Pros

Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use

Cons

I really didn’t have any dislikes about this app it worked perfect for me if I had any problems customer support would help

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 2, 2026

Hi Levin, We're pleased to hear that you had a great experience with UKG! Thank you for taking the time to leave a review.

VC

Vicente C.

Quality Technician

Automotive

### "A balanced View of UKG Pro"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 28, 2026

My overall experience with UKG Pro has been moderate. It helps organize tasks, and the self-service option for employees are useful. However, the system can feel complex and overwhelming at times. Overall, it gets the job done.

Pros

What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple.

Cons

What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SP

Sergio P.

CNA

Hospital & Health Care

### "Straightforward Scheduling "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 25, 2026

Overall, the app is easy to use and does what it needs to do without much confusion or bulk. It’s straightforward and an effective scheduling solution for an organization of any size.

Pros

UKG is easy to use, and the app integrates well with the desktop version. It is simple to use as an employee, and has powerful tools for management. It is an all in one solution for pay, time card, and scheduling.

Cons

The breakdown of the hours on the time card can be confusing, but that is more a function of my organization’s convoluted differential rates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Matt S.

Activation Manager

Entertainment

### "All in One HR App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 24, 2026

It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it.

Pros

I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was.

Cons

There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2026

Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features.

JB

Jenna B.

Manager

Hospitality

### "Highly Recommend Using!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 23, 2026

Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out.

Pros

Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information.

Cons

accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2026

Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation.

FC

Francois C.

Directeur General

Construction

### "My experience with UKG Pro."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 15, 2026

UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics.

Pros

The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes.

Cons

Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 23, 2026

Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes.

[View all Reviews](https://www.capterra.com/p/480/UKG-Pro/reviews/)

## FAQs

No. UKG Pro does not publish public pricing on its website. Buyers must contact the vendor directly to receive a customized quote based on organization size, selected modules, and configuration needs.

UKG Pro offers support through its online community, documentation center, and case management system. Users can access product experts, submit support tickets, and browse knowledge base articles for troubleshooting.

Yes. UKG Pro supports integrations with payroll, benefits, and workforce management platforms through its Integration Hub. These include native and third-party connectors powered by Dell Boomi.

UKG Pro is primarily used by midsize and enterprise organizations. But our review data also shows adoption among small businesses, with most value delivered to teams with structured HR operations and dedicated staff.

Capterra reviewers consistently highlight direct deposit, attendance tracking, and timesheet management as top-rated features. These tools help streamline payroll accuracy and workforce compliance.

### Have more questions?

Connect with one of our advisors for a free consultation and save time in your software search.

## Sources

-   **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/).
    
-   **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
-   This product information came from UKG Pro’s own online content in September 2025, including the product's website and its social media channels.
    

## Related reading

### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/)

Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/)

### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/)

Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/)

### [7 Top-Rated HR Project Management Software](https://www.capterra.com/resources/project-management-software-for-hr/)

Published October 17, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/)

### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/)

Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/)

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Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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