# MemberLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MemberLeap the right Membership Management solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47310/MemberLeap/reviews --- MemberLeap 4.8 (107) [View alternatives](https://www.capterra.com/p/47310/MemberLeap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Reviews of MemberLeap Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews CH Claire H Volunteer TreasurerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “MemberLeap provides a wide range of functionality and their help is responsive and personalized.“ December 5, 2025 CD Cindy D Account ExecutiveManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Their reporting feature needs work also, too many steps to get the report you need.“ June 9, 2024 LK Laura K Administrative DirectorMaritime, 2 - 10 employeesUsed the software for: More than 2 years. “Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs.“ March 4, 2025 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The trainings have too much information for one session. But I have not asked about another session.“ October 21, 2024 Lynn M Corporate ManagerNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Our website has been easy to maintain and update, with a simple and user-friendly interface.“ December 3, 2025 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “There are many features that we don't even use.“ October 21, 2024 AF Amanda F Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It has ALL the features we need to run our organization: Membership Mgmt, Communications, Website, Event Management, Abstract / Manuscript Submission, Calendar, Photo & File archive, Donations & Online Store, and more that we're not even using.“ May 29, 2024 SA Shannon A Office ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “Having a little trouble getting my add-ons automatically onto the invoices. “ March 23, 2023 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicholas T. Director of Technology Music Used the software for: 1-2 years ### "I would choose them again, but faster" March 12, 2024 5.0 Our partnership with MemberLeap has been excellent. As I have stated above, we have significantly unique needs and MemberLeap has been eager to collaborate with us to solve for those needs on ambitious timelines. Pros Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways. We have numerous unique needs in our association, MemberLeap has taken the time to personally understand our needs and has partnered with us in expanding their capabilities to fill our needs. Cons It is hard to think of reasons to not like MemberLeap. As I said in my title, our association is very pleased with our partnership thus far! Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[SuiteDash](https://www.capterra.com/p/154949/SuiteDash/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberLeap The features that already existed in MemberLeap were robust and MemberLeap was willing to partner with us to develop on the capabilities critical to our operation. Review Source Response from MemberLeap March 14, 2024 Thank you, Nicholas! We're happy to provide service to you! EW Emily W. President Non-Profit Organization Management Used the software for: 6-12 months ### "Bringing our Organization into the Future!" December 11, 2024 5.0 Our organization went from tracking everything on a multitude of different excel sheets to having everything automated by MemberLeap. It has been such a great experience and we have been able to focus on actual projects instead of just making sure things stay running. Pros Member database, events calendar, membership cards, just everything being automated. Also, their team is incredibly friendly and helpful, always looking for creative solutions to give you exactly what you need. Cons Not the most user friendly system. There are a ton of help articles and demo videos, and the team is always there to help so you will be just fine. Just expect to invest a good amount of time into learning how to operate it. Alternatives considered [Springly](https://www.capterra.com/p/237038/Springly/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing MemberLeap Features- website, member database, event management, membership cards, support team, cost Review Source AK Annah K. Consultant Professional Training & Coaching Used the software for: Less than 6 months ### "Wonderful support, steep learning curve" August 6, 2025 4.0 A frustrating site builder, but grateful for the support. Hopefully, the more experience I have, the easier it'll get. Pros Tech support and ticketing system are very helpful. There are a lot of capabilities within the platform. Cons Not very intuitive to make changes. The backend builder is very clunky and needs autosave feature. Steep learning curve. Review Source MD Marie D. Director at Large Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Features and Support" October 2, 2024 5.0 We are very happy with how well the transfer to MemberLeap from our prior platform went, and, so far, our membership seem very happy with the move and the product. Pros Staff were very responsive and helpful. We received prompt assistance whenever we needed some setup tweaks to best suit our organization. Cons A bit of a learning curve compared to our prior platform, but that's a welcome tradeoff to be able to better tailor the setup up for our organization. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Brilliant Directories](https://www.capterra.com/p/133173/Brilliant-Directories/) Reason for choosing MemberLeap Provided all the features we needed (and then some) within our budget. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Poor reliability, poor customer service, large price increases without added value. Review Source Response from MemberLeap October 16, 2024 Hi Marie, We are happy to hear that your transition to our platform has been so positive for your organization and membership! There can be a lot to learn with our system but it's good to know that you see that as a positive trade-off. We hope to continue working with you for years to come and provide the support you need to continue growing! GS Gisela S. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great option for small non-profit with fixed membership. " October 21, 2024 5.0 Once we got started, the process was pretty straightforward, We got the website up and running, we added the app. We are happy. There are many features that we don't even use. So it's pretty comprehensive Pros It's easy to get started. Responsive team, very helpful. Cons Trying to keep track of who is responsible for what part of the project. The trainings have too much information for one session. But I have not asked about another session. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/) Reason for choosing MemberLeap Best fit for us. We don't need to attract lots of traffic and are not in the donation business Review Source Response from MemberLeap October 25, 2024 Hi Gisela, Thank you so much for taking the time to review us! We are happy to hear that our support team was very helpful for you during the project process as well as your time with us so far. We will share the mention of the trainings have too much information internally to see what changes we can make. Thanks again for sharing your thoughts and we hope to work with you for many years to come! CD Cindy D. Account Executive Management Consulting Used the software for: 2+ years ### "MemberLeap A Customer Service Gem" June 9, 2024 4.0 As mentioned above, they have been top notch to work with. Always super helpful and willing to figure out a way to get done what we need. If you like the product you'll love the client service they offer. Pros It's a pretty easy product to learn and has a ton of features. Our members had an easy time logging on and adjusting to the new product. The best part of MemberLeap is their customer service though. They made our transition to a new system so much easier. They always get back to you the same day or within 24 hours. It's the reason why we have several of our clients on the product now. Cons The interface is not as simplified as it could be. It would be nice to have everything in a column on the side so it's easier to get to, like Membership, Meetings, Store, etc. Their reporting feature needs work also, too many steps to get the report you need. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing MemberLeap It offered the functions we needed at the right price. Their customer service was amazing, it's literally the best part of MemberLeap. Switched from [Rhythm](https://www.capterra.com/p/149687/Rhythm/) The Rhythm system was not very user friendly and constantly had bugs. It was also very expensive for what it offered and their customer service. Review Source Response from MemberLeap June 13, 2024 Hi Cindy! We agree that our customer service is amazing and look forward to serving your association management company's clients for many years to come! VR Verified Reviewer Technology Committee Chairman Non-Profit Organization Management Used the software for: Less than 6 months ### "New Nonprofit ML User" April 13, 2024 5.0 It been a very positive experience. Those of us that commonly use the administrative functions have enjoyed using the system. It was easy to get up and running. Pros The customer service far exceeded our expectations. The partnership involved in moving our system over to MemberLeap was outstanding. We love the features in our new system and how easy it is to use. The Zoom integration is awesome! Cons Some of the screen fonts are too small. Please make the font bigger on some of the screens such as the Projects/Committee Reason for choosing MemberLeap MemberLeap provided a more comprehensible solution. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) The other system continued to increase its cost with no additional functionality. We would experience errors in the system. Customer service was bad. Review Source Response from MemberLeap April 18, 2024 We are beyond thrilled that you love our platform! Please reach out to our customer service team about increasing some of your font sizes, and they would be happy to assist you. We know you will continue to enjoy our software! SG Sam G. Party Secretary Public Policy Used the software for: 2+ years ### "14 year user" July 1, 2025 5.0 Easy. I'm a 14 year user. It would seem that alone is a testament is an overall experience of my continued use. Pros It's like being in a well organized family. The support staff takes an interest in what one is trying to achieve, not just the technical issue. Cons Nothing, really. You expected an honest answer to this question. I have no problem using this software. Review Source LK Laura K. Administrative Director Maritime Used the software for: 2+ years ### "Everything you need in place for a great price" March 4, 2025 5.0 Memberleap and Vieth Consulting have made it easy for our organization to have everything in one place- domain, email, website, membership platform, with modules/features for donations, registrations & events, communication, calendar, news, file management,... to name only a few. Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs. Pros An all-in-one business solution with great customer support. Cons I wouldn't say it was a con but they almost offer too much. Review Source LP Lucille P. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Non-Profit website" January 27, 2025 5.0 My overall experience was very good. They were quick to get back to me with solving or helping me with issues I had with my website Pros I was a new non profit starting up and they were very helpful, either making the changes to my website or showing me how to make the changes for myself. Cons Not being able to just pick up the phone and talk to someone. Review Source Response from MemberLeap January 28, 2025 Hi Lucille! We were excited to bring on your new non-profit as a client! Our customer service team is available for phone calls from 8 AM - 5 PM ET. You can also email them to schedule a specific time to talk. Good luck with your startup chapter! DF Dominic F. Chief Technology officer Non-Profit Organization Management Used the software for: 1-2 years ### " \[sensitive content hidden\] was fantastic with request ID # 293355" December 11, 2024 4.0 My experience so far has bee good. I would like to recognize \[sensitive content hidden\] who assisted me with request ID # 293355. He was knowledgeable and very friendly and made my experience 10 times better. Pros The customer service. When we encounter a problem they are always willing to help. Cons The learning curve. It take s a while to learn how the system works and how to make necessary updates. Review Source Response from MemberLeap January 14, 2025 Hi Dominic! We are glad that you had a positive experience with our team! If you haven't yet received our free new admin training, please reach out to our customer service team, and they can get it scheduled. We're looking forward to serving your organization's needs for many years to come. DZ David Z. Attorney Legal Services Used the software for: 2+ years ### "Don't Miss Out, check out Memberleap! " October 2, 2024 5.0 Our experience has been great. Our website was revamped, it looks better than ever, and as a result our business online has flourished. Pros Member Leap hands down is the best for membership services and website management! What I liked most particularly is the fast turnaround time for any issues we have run into. Whenever we submit a ticket through their email their team responds fast and efficiently and solved our problems! Cons we have not had any bad experiences using or dealing with Memberleap. Review Source Response from MemberLeap October 16, 2024 Hi David, Thank you for leaving this review and letting us know how we're doing! Our support team is a big part of what we do so we are glad that the responsiveness you have received from them has been able to help assist you. We are glad that you have had a great experience working with us and we hope that you continue to work with us for years to come! DB Diane B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Still working for us 5 years later …" November 23, 2022 4.0 Pros Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members. Cons There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates. Review Source Response from MemberLeap November 30, 2022 Hi Diane! We have been honored to have you as a client for the past 5 years! All features integrated into one system is truly an efficient way to manage such a large organization. We will be releasing our updated training videos soon. Because our primary focus is on our clients and enhancements are made regularly, it doesn't leaves a lot of time to make the necessary updates, but the functionality is always relevant. We are brainstorming the best way to let our clients know about all of the new enhancements to our system in a timely manner. Please look for more to come on that. We look forward to serving you for the next 5 years and beyond. Take care. CW Christine W. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable assistance when you need it." April 12, 2022 5.0 What everyone likes most is being able to get quick and professional assistance with issues and questions. MemberLeap team members have always been outstanding with this and we really appreciate that! Pros Provides an administrator with more than enough tools to manage content and configure processing options. Cons Just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie. Reason for choosing MemberLeap Excellent amount of options for our needs along with a good support group backing it all up. Review Source Response from MemberLeap April 13, 2022 Thanks for the review Christine! It looks like you haven't taken advantage of some of our latest free enhancements that have an improved layout, look, and feel. I'll reach out to you directly to discuss this further. Take care. KC Karen C. website admin Used the software for: ### "We are VERY happy with Vieth and the MMS system" November 29, 2012 5.0 We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them. Pros \-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day! Cons \-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store. Review Source RS Rolanda S. IT Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Member Management " November 22, 2021 5.0 My overall experience with MemberLeap is VERY Positive. SInce we signed the contract, the company has been very responsive to our customization requests. We are a unique organization and the MemberLeap system was easily adaptable to our needs. Pros The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system. Cons None. We have been extremely pleased with MemberLeap since 2013. Reason for choosing MemberLeap The easy of use for our membership and the smooth integration inot our daily processes. Review Source Response from MemberLeap November 30, 2021 Thank you, Rolanda! PM Paula M. IT Coordinator Airlines/Aviation Used the software for: 6-12 months ### "Game Changer" December 22, 2020 5.0 Member Leap allowed us to update our website and add features to improve communications and recordkeeping. We have been able to send out broadcast emails, set up Zoom meetings, have electronic elections, and surveys - which were either tedious or non-existent before. Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website. Pros The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization. Cons Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already). Reason for choosing MemberLeap Found Member Leap had all the features we wanted and more. Review Source Response from MemberLeap January 5, 2021 Thanks for the kind words Paula! We have truly enjoyed getting to know your organization. Best of luck to you! Dawn V. Executive Director Used the software for: 1-2 years ### "Attractive front end and excellent support. Spending 25% fewer man-hours in system." April 3, 2018 5.0 Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house. Pros All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive. Cons Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish. Review Source Response from MemberLeap April 5, 2018 Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high! LT Lori T. Executive Director Law Practice Used the software for: 2+ years ### "MemberLeap Review" November 19, 2021 5.0 Outstanding experience Pros Product and integration was relatively easy. Support is outstanding. Cons The file library could be a little easier from an admin perspective Reason for choosing MemberLeap Features, capabilities and cost Review Source Response from MemberLeap November 23, 2021 Thanks, Lori... it's a pleasure working with you! ML Michael L. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "MemberLeap Review" September 11, 2019 4.0 We have immediate benefits from the first conference being on the website and the reports that we're able to pull up. Customer service is very good and the response time is excellent. The only downside I've seen is that with my prior database, we had just 2 support people who were expert on everything with our old software and with MemberLeap people have specialites. Pros We came from another association software that did not have all the features that MemberLeap offers. We were able to have one website connected with our database and that has been great. Cons There are certain features that we wanted that we had to have the developer design for us. It took a while but we were happy with the end result. Review Source Response from MemberLeap September 12, 2019 MemberLeap does have a lot of amazing features. We're glad that our designer was able to give you exactly what you wanted. There is a lot of work that goes into managing a large conference, and we're so glad that our software could help you with that. With so many software features, we provide the best support to our clients by having specialists for them. CW Christi W. Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and AMAZING Customer Service!" May 9, 2022 5.0 No complaints, we love using this system and we truly appreciate the staff at Memberleap who respond so quickly and efficiently. Pros Very easy to use and learn. Lots of great features that really help us manage membership and training. Cons Sometime I do forget how to get back to certain reports we've created. Review Source Response from MemberLeap May 10, 2022 Thanks for the review Christi! We are so happy that you love our software and are looking forward to serving your membership needs for many years to come! Take care. GA Gary A. Secretary Government Administration Used the software for: 2+ years ### "Board Approved " October 21, 2022 5.0 Pros Very easy to use. Customer support very available and quick to develop features requested. Cons I ave been using MemberLeap software for more than one year. No Cons to report. Not applicable Review Source Response from MemberLeap November 1, 2022 Thanks, Gary! Much appreciated! We are so happy that you find our software very easy to use. We pride ourselves on how simplified it is, allowing non-profit volunteers to manage their day-to-day administrative tasks. We look forward to partnering with you for many years to come! PT Paul T. Executive Director Education Management Used the software for: Less than 6 months ### "MemberLeap Review - ASA" July 25, 2022 5.0 The team has been very responsive and helpful. Thus far, it has been a good experience. Pros The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management. Cons We have had some transitional challenges, but the team has been responsive. Reason for choosing MemberLeap It was the best fit for our organization and the references were positive. Review Source Response from MemberLeap July 28, 2022 Hi Paul! We have enjoyed onboarding your organization and look forward to serving your membership needs for many years to come. MM Mandy M. Events & Communications Coordinator Education Management Used the software for: 2+ years ### "Fantastic Customer Service and Great Software" June 27, 2016 5.0 We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product. Review Source JG Jennifer G. Membership & Communications Administrator Higher Education Used the software for: 1-2 years ### "Vieth Consulting Employees are Fantastic with MemberLeap!" June 1, 2016 4.5 Pros MemberLeap gets the job done and is fairly user-friendly. Vieth Consulting is top-notch. They have been the most professional, efficient, and friendly staff to work with and always have our best interest in mind. We are a small nonprofit with unique needs and they have worked well with us to understand those needs. Vieth Consulting staff have been such a pleasure to work with over the past 14 months. Professional, friendly, and efficient with a fast turnaround time on help tickets. Cons There are a few things that have come up for our specific needs that could not be adjusted without customization and many times we have had to find a work around BUT every staff person I have dealt with at Vieth Consulting has been fantastic in helping us find those workarounds when needed. When we do need customizations, they always finish them promptly. We are still finding issues as we go, but if there is an easy fix, or if it was something we did incorrectly on our end, Vieth staff help us find the solution. Review Source Similar Products Featured ## Related categories [Membership Management](https://www.capterra.com/membership-management-software/)[Association Management](https://www.capterra.com/association-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.