# Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Waystar the right Claims Processing solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Waystar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews TU Taylor U Surgery CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone.“ March 31, 2025 DL Dawn L Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. “ December 1, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers.“ March 5, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar.“ March 5, 2025 MC Megan C Patient Service RepresentativeMedical Practice, 51 - 200 employeesUsed the software for: Less than 6 months. “Super easy and quick, helps the check in process be more smooth“ March 31, 2025 DM Danielle M Revenue cycle managerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this“ November 30, 2025 AA Amanda A PasHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I liked everything being easily accessible and able to be viewed and had most insurances“ January 17, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate.“ March 5, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thierry J. Business Administrator Hospital & Health Care Used the software for: 1-2 years ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" April 25, 2018 5.0 Pros For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. Cons As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. Review Source VR Verified Reviewer Biller Specialist Hospital & Health Care Used the software for: 2+ years ### "AB's WAYSTAR REVIEW " May 26, 2022 4.0 Pros The function I like the most how easy and user friendly it is to submit a claim, verify the information is correct and it has been accepted, reviewed and submitted to the payer. Cons With my experience using Waystar, I really can not think of any aspect that I do not like or that needs to be better. Review Source IM Irina M. Managing Partner Hospital & Health Care Used the software for: I used a free trial ### "Horrible Customer Service and Software " January 29, 2025 1.0 After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated that what was discussed doesn’t really work in their software. The contract would need to be terminated and they would refund everything. Some times went by and they placed our company in collection. Customer service in non-existent with them as well. Pros They lied about their product, and didn’t deliver Cons Platform is not user friendly. They don’t deliver on their promise Review Source Elana H. CPC Medical Practice Used the software for: 2+ years ### "Great Product " December 12, 2018 4.0 Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system. Pros I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes. Cons Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time. Review Source Ashley G. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Clearinghouse used for Hospice & HomeHealth billing for 6 years" January 17, 2019 4.0 I don't have as much daily use of the software as I used to; but I would recommend it. Pros I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls. Cons The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update. Review Source Lenner M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Reports" November 21, 2018 4.0 Pros I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims Cons I don't like that it do not link to our current emr Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Waystar " May 27, 2021 5.0 Sending claims daily, watching for rejections, etc. Pros The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good! Cons I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix. Review Source VR Verified Reviewer Senior Accountant Hospital & Health Care Used the software for: 1-2 years ### "Medical Payments Made Easy!" August 21, 2018 5.0 Pros Really easy to apply and receive payments from patients. Cons I have not encountered any issues with this software. It does everything we need it to for our day to day functions. Review Source Elizabeth J. Used the software for: ### "ZirMed claims" November 8, 2016 5.0 I find that ZirMed is on top of billing regulations. Claims are easy to correct. Adding insurance is a bit tricky as it removes information which has to be re-entered. Review Source VR Verified Reviewer Certified Medical Reimbursement Specialist Used the software for: Less than 6 months ### "Great, easy way to see front-end rejections and access transmitted claims." February 28, 2018 4.0 Pros Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time. Cons So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed. Review Source MH Mary H. Main biller Hospital & Health Care Used the software for: 2+ years ### "basm " September 29, 2022 5.0 Pros It is just easy to work with. I don't use all of the features but the ones I do use are very user friendly. The charge entry is very easy and so is looking up the remits for payments. When I post payments it is so much easier to look in waystar then other websites. Cons I don't really have a any problems with it other then lately if we reverse and rebill an account it won't let me rebill it again if it needs to be done again. I end up having to delete everything to zero and redo it all even adding the payments back it. It didn't used to be this way. Review Source MJ Mike J. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Waystar (Formerly Zirmed)" January 21, 2019 5.0 Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need. Pros You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again. Cons You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer. Review Source SJ Sue J. Certified Medical Biller Medical Practice Used the software for: 2+ years ### "Revenue Cycle Management" June 3, 2022 5.0 The overall experience with Waystar has been very positive. Pros This is a very important product/feature to keep control of payments coming in and also claims being rejected. This is a feature that I use daily! Cons I think it's very hard to sign up new Payers in the the account tab. Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc. Reason for choosing Waystar We liked the ease of use when we watched the demo Review Source TO Trace O. Medicare Biller Hospital & Health Care Used the software for: 2+ years ### "Good but Problems" November 3, 2021 3.0 If it wasn't for the claims processing delays, I would say that Waystar is wonderful. Everything else about it is very good. Pros Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good. Cons Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job. Review Source SB Sandi B. Data Processing Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly with Great Support" January 18, 2019 5.0 The ease in which we can billing our claims saves so much time, if a claim goes through the scrubber and has an error the user can fix it immediately. Receiving the daily reports such as a Projected Payment Report, AR Rejection Report, ASAP-UB04 Crossover Reports and many others notify the user daily of the status of the claims moving through the billing cycle. Pros This software offers a number of different services. My company uses 10 services to manage all of our Medicare/Medicaid and Commercial Billing as well as supplemental insurances. It is very easy to use, it offers a number of different reports that the user can decide what they want to receive daily in the email inbox. It also has some of the best support I have had the experience to work with, they are very respondent to questions and issues are resolved very timely. Cons The Maven service allows the user to manage their Post Pay Reviews, RAC's ADR's CERT reviews, etc. I have problems flipping claims to the Appeals Manager within the Maven service, but it is probably because I don't use it enough to remember how to do that operation. But the pros out weight the cons with this service as the ease of electronically submitting the different reviews is very time saving and all your records are saved in one place within system. Review Source RR Renee R. Manager Medical Practice Used the software for: 2+ years ### "Waystar is the Way to Go" November 16, 2023 5.0 Keep up the good work. Looking forward to a good future together Pros Good tracking of claims and errors in those claims to fix. Easy to navigate the site and pages. Cons Can't think of anything I like Least, everything runs smoothly. Review Source JM Jamie M. A/R Hospital & Health Care Used the software for: 2+ years ### "Horrible Customer Service" June 30, 2023 2.0 Pros The product is easy to use as long as nothing goes wrong. Cons They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims. Review Source SJ Sweta J. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Waystar Review" October 3, 2022 5.0 Pros Claims management & remittance are most used by our company. Its very easy, convenient & helpful in researching claim denials. Cons Adding insurance & providers, submitting of secondary claims. Review Source SH Sharon H. Billing Manager Mental Health Care Used the software for: 2+ years ### "A Product of Exceptional Quality " June 7, 2022 5.0 Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety. Pros The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful. Cons The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process. Reason for choosing Waystar Integration with our practice management system (Methasoft) Review Source PC Paula C. Billing Manager Medical Practice Used the software for: 2+ years ### "Benefits of Waystar " June 5, 2022 5.0 My experience as well as my team has been excellent. Pros Benefits include the effectiveness of having quick customer service based in the USA Cons I love everything about waystar, it's friendly and the customer service is amazing. I have always a fast resolution and the way we can view claims and add notes it's amazing. Reason for choosing Waystar Yes Review Source AG Addie G. Payment posting supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "much needed" September 26, 2022 5.0 Pros easy to use, able to be used for billing, AR and Payment posting. Cons too many search filters and sometimes it can break thigs down to much and I am looking for mass findings. Review Source MT Michele T. Billing Specialist Medical Practice Used the software for: 2+ years ### "Billing specialist" September 20, 2022 4.0 Pros Waystar is easy to use. Eligibility works pretty good. Cons There are not enough remits available. Customer service takes to long to respond to tickets and are bad about closes them out before the client says the problem is resolved. Reason for choosing Waystar we have had Waystar the 4 years I've been here. Review Source PB Poncey B. Billing Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Invaluable Tool" September 29, 2022 5.0 This software is a great tool to process claims and do claims corrections in the same place. Customer service is very helpful and knowledgeable for assistance when you need them. Pros What I like most is that the software is user friendly and easy to use. Cons There's really not anything I don't like about the software. Review Source CA Cassandra A. A/R Supervisor Mental Health Care Used the software for: 2+ years ### "Great software" June 29, 2021 5.0 I can see denial trends and denial percentages with the easy of a click I love it Pros It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about. But I love the denial management and how I put different insurance denials in different buckets. Really love this software Cons There is really nothing bad about it so far. It's easy to use and is full of such great information. If I had to pick something maybe the customer service it would be nice of there was a chat feature online. Review Source LA Lauren A. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Clearinghouse" November 6, 2018 5.0 I have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue. Pros I love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy. Cons The set up is a little cluttered, but no big deal in the grand scheme of things. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.