# Waystar Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Waystar Software - reviews, pricing plans, popular comparisons to other Claims Processing products and more. Source: https://www.capterra.com/p/45512/ZirMed --- # Waystar Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waystar ## What is Waystar? Ready to simplify healthcare payments? 500K+ providers already have with a single platform that’s proven to automate cleaner claims, prevent denials, and speed reimbursement — all in 1 place. With an average first-pass clean claims rate of 98.5+%, Waystar’s Claim Manager uses AI + RPA to predict the best times to status and appeal claims; creates searchable e-versions of EOBs; automates Medicare workflows; and reconciles, splits, and posts 95+% of payer payments. Discover a better way forward. ## What is Waystar used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/) Overall rating Based on 205 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 6% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Waystar alternatives Highest Rated [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/45512/ZirMed/alternatives/) ## Who uses Waystar? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Claims Management 4.5 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Remittance Advice 4.6 (39) 66.67% of 39 reviewers that rated this feature as important or highly important Document insurance payer providing an explanation of benefits (EOB). Insurance Eligibility Verification 4.2 (36) 55.56% of 36 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims HIPAA Compliant 4.9 (27) 74.07% of 27 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Scrubbing 3.8 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Payment Processing 4.8 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Waystar 46 features Integrate with a third-party accounting system Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage insurance and claims adjuster agents Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Process of tracking new and submitted claims and the status of submitted claims Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Track and report regulatory data to either internal management or external stakeholders Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of checking different types of data for accuracy to avoid errors or inconsistencies Process of automatically notifying clients when payments fail to ensure invoices are paid Transfer of data from one computer system to another Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems A paperless claim form that is electronically shared Electronically collect payments for goods or services Create and securely store digital patient records Software specialized for anesthesiologists Software designed for the healthcare industry Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the intricacies of ICD-10 cataloging and ensure clinic compliance Checking eligibility of patients for different insurance claims Store and view prior invoices for each account/client Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals Patients can register for appointments in advance online Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Generate quotes or estimates for customers Document insurance payer providing an explanation of benefits (EOB). Monitor sales and make necessary adjustment in order to increase demand and revenue Initiate collection and analysis of known risks Search and filter data across systems to locate required information by entering keywords or certain criteria Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Get Advice We can help you find the software with the features you need. Features 4.4 (205) 4.4 Based on 205 reviews ## Pricing Value for money 4.2 (167) ### Starting price Free trial not available Value for money 4.2 (167) 4.2 Based on 167 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[ CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/)[ Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[ Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (188) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (188) 4.3 Based on 188 reviews ## User reviews Overall rating 4.4 Based on 205 reviews Filter by rating 5(129) 4(56) 3(8) 2(4) 1(8) Mentioned topic Sorted by most recent DL Dawn L. Practice Administrator Hospital & Health Care ### "Waystar - definitely not a Star" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 1, 2025 Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. Pros Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. Cons Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. Switched from [Availity](https://www.capterra.com/p/68854/Availity/) We made the switch when we moved to eClinical Works, thinking it would be a seamless integration with bidirectional speak, but that was not the case. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reasons for choosing Waystar TRIZETTO WAS NOT AN OPTION - I don't recall, but eClinical Works, our EHR advised that both products were about the same. Evidently, we made the wrong decision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danielle M. Revenue cycle manager Hospital & Health Care ### "Great claims submission software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2025 Pros Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions Cons My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Crystal B. MEDICAL RECORDS TECHNICIAN Hospital & Health Care ### "I love Waystar! Great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 I love Waystar. We have the option to use another software, but I still prefer to use Waystar. Pros I love the ease of use and how quickly I receive results. It shows us when names are wrong, or when an insurance number has been entered incorrectly. Cons There are times when the system doesn't work but that rarely happens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN David N. Self Pay Collector Medical Practice ### "Waystar is the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 I love how convenient the software is to monitor payment plan declines and how easy it is to edit a payment plan. Pros I use the software multiple times a day. I love how convenient it is to take credit card payments and setup payment plans Cons Too many fields to fill out when the system recognizes the account number Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Megan C. Patient Service Representative Medical Practice ### "Reliable and Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 Super easy and quick, helps the check in process be more smooth Pros Easy Use and very user friendly. Doesn't take to long to learn Cons Sometimes has long loading times and won't refresh automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TU Taylor U. Surgery Coordinator Hospital & Health Care ### "Would Recommend " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 I think overall I like Waystar and would recommend it to a facility that needs it. I think that it is nice to have the option to take payment easy for patients and be able to show them even the break down of a payment plan so easy. Pros The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone. It allows me to attach to every visit which is super helpful and if a patient comes in more than once we can see that they are already on a payment plan and it helps a lot. Cons That it doesn't flow into Practice Management very well. I wish that if a payment was collected prior to the visit that it would flow into PM to make it more efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Betty N. Clinic Director Medical Practice ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 5, 2025 Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. Pros We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. Cons 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG lauren g. office manager Hospital & Health Care ### "THE BEST clearinghouse to trust with your claims" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2025 Pros Hands down the BEST clearinghouse we have found yet! Cons So far nothing. Everything has gone smoothly and efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Irina M. Managing Partner Hospital & Health Care ### "Horrible Customer Service and Software " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 29, 2025 After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated that what was discussed doesn’t really work in their software. The contract would need to be terminated and they would refund everything. Some times went by and they placed our company in collection. Customer service in non-existent with them as well. Pros They lied about their product, and didn’t deliver Cons Platform is not user friendly. They don’t deliver on their promise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amanda A. Pas Hospital & Health Care ### "Would recommend " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 17, 2025 I would pock waystar over some other verification sites as the ease of it. Pros I liked everything being easily accessible and able to be viewed and had most insurances Cons The thing i didnt like is you arent able to see if a patient has any active insurances without knowing what theyvhave Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/) Popular comparisons [EZClaim vs Waystar](https://www.capterra.com/compare/45512-106348/ZirMed-vs-EZClaim-Medical-Billing)[Tebra vs Waystar](https://www.capterra.com/compare/45512-129169/ZirMed-vs-Tebra)[ModMed vs Waystar](https://www.capterra.com/compare/45512-124590/ZirMed-vs-EMA)[athenaOne vs Waystar](https://www.capterra.com/compare/45512-98735/ZirMed-vs-athenaOne)[NextGen Office vs Waystar](https://www.capterra.com/compare/31268-45512/NextGen-Ambulatory-EHR-vs-ZirMed)[ChiroFusion vs Waystar](https://www.capterra.com/compare/45512-142407/ZirMed-vs-ChiroFusion-Complete-Practice-Management)[CollaborateMD vs Waystar](https://www.capterra.com/compare/45512-81299/ZirMed-vs-CollaborateMD-PMS)[Jane vs Waystar](https://www.capterra.com/compare/45512-178984/ZirMed-vs-Jane-App)[Carepatron vs Waystar](https://www.capterra.com/compare/45512-195467/ZirMed-vs-Care-Patron) [Qualifacts Insync vs Waystar](https://www.capterra.com/compare/45512-144484/ZirMed-vs-InSync-EMR)[Epic vs Waystar](https://www.capterra.com/compare/45512-122278/ZirMed-vs-EpicCare-EMR)[SimplePractice vs Waystar](https://www.capterra.com/compare/45512-130710/ZirMed-vs-SimplePractice)[TherapyNotes, LLC vs Waystar](https://www.capterra.com/compare/45512-118981/ZirMed-vs-TherapyNotes-com)[eClinicalWorks vs Waystar](https://www.capterra.com/compare/45512-120360/ZirMed-vs-eClinicalWorks)[RXNT vs Waystar](https://www.capterra.com/compare/45512-110018/ZirMed-vs-rxnt)[DrChrono vs Waystar](https://www.capterra.com/compare/45512-89392/ZirMed-vs-drchrono-Practice-Management)[NueMD vs Waystar](https://www.capterra.com/compare/45512-72470/ZirMed-vs-NueMD)[CharmHealth vs Waystar](https://www.capterra.com/compare/45512-120340/ZirMed-vs-ChARM-EHR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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