# The Nortridge Loan System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Nortridge Loan System the right Commercial Loan solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/44128/The-Nortridge-Loan-System/reviews --- The Nortridge Loan System 4.3 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of The Nortridge Loan System Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews PH Paul H DirectorFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “This is a very good loan servicing software that helps you to keep track of loans in the pipeline, email or text customers with updates or questions, generate documents, etc. “ May 27, 2020 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike K. Director of Backend Servicing Financial Services Used the software for: Less than 6 months ### "New to the system, still learning what it has to offer. " March 10, 2020 4.0 Pros Very flexible and easy to customize without expensive IT resources. Cons Some weird way to accomplish some of the automations or rules Switched from [Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/) Flexibility and an improved management of financials Review Source JS Jeremy S. IT Manager Financial Services Used the software for: 2+ years ### "Very powerful Loan management software" March 10, 2020 5.0 The ability for us to create our own custom platform to manage loans is great and the support has been amazing. Pros NLS is very customizable down to the field level. You can add scripting to many areas allowing you to create a powerful user platform to serve your needs Cons Upgrades can be troublesome depending on the level of customization done. It requires much testing in a development environment. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our portfolio grew too large for quickbooks to handle and we needed more features than quickbooks provided. Review Source DB Dan B. Developer Used the software for: 2+ years ### "Poor Support & Lacking of Knowledge of Their Own Product" February 21, 2019 1.0 This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up. Pros Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine. Cons Their User Interface is ancient and is not awful to use, but it's certainly not easy. I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug. - NortRidge's support of their NLS product is horrible. \* I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. \* We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'. \* They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process. Review Source CS Carolyn S. Project Manager Financial Services Used the software for: 1-2 years ### "Review" March 10, 2020 4.0 The overall experience has been amazing! The Nortridge team has been awesome to work with, and we truly feel they are concerned about our overall needs as a company to not only maintain but grow into areas we weren’t able to in our legacy system. Pros The ability to customize almost everything Cons The limited options on branch security and reporting. Switched from [Emphasys](https://www.capterra.com/p/148784/Back-Office-for-QuickBooks/) Emphasys was an antiquated system with extremely limited capability Review Source JK Joel K. COO Information Technology and Services Used the software for: 6-12 months ### "Nortridge for Loan Servicing" March 10, 2020 5.0 Outstanding. I was able to bring up one seat when my business was small, and grow that easily and cost-effectively. The system is highly stable, well supported, and easy to integrate with and easy for collectors to use. Pros Ease of reporting, ease of setup and change management, outstanding loan accounting capabilities, value Cons Most CFOs would love to have a GL module Alternatives considered [Omega System](https://www.capterra.com/p/68589/Megasys-Finance-3-System/) Reason for choosing The Nortridge Loan System Cost (able to buy only 1 seat to start), ease of implementation, ease of management, outstanding reporting Review Source JF Jeremy F. General Manager Financial Services Used the software for: 2+ years ### "Nortridge for Loan Servicing" March 11, 2020 5.0 We are an indirect auto lender and NLS serves all of our needs at the present time, as well as far more options than we are utilizing at the moment. We look forward to growing and future implementations with NLS. Pros NLS requires extensive pre-planning to migrate and onboard data. This is a time consuming and detailed process. Once running, the software is unimpeachable in it's accuracy for account management and payment processing/tracking. There is ultimate flexibility with the system, so much so that it's difficult at times to conceptualize all the available options, but levels of assistance at Nortridge from support through the consulting team do offer excellent guidance with navigation and implementation of features. Cons It can be difficult at times to identify the origins of problems which makes fixes hard to implement. The program itself is rarely at fault; with the flexibility offered by the platform we frequently find issues generated by user errors on our end. Reason for choosing The Nortridge Loan System Support, features and pricing. Review Source TW Tonja W. Director Financial Systems Financial Services Used the software for: 2+ years ### "Nortridge Loan System Review from Consumer Finance Organization" March 10, 2020 3.0 Pros The system is highly customizable and easy to use. The NLS development and support teams are very responsive and willing to work with your business needs. Cons The system is highly customizable. Many basic features that I feel should be part of a financial servicing system must be customized in NLS or performed outside of the system. NLS has recently incorporated in later releases but we have not been able to halt our customized processes and implement the new functionality. Reporting is not great. Most of our reports have been written to run outside of NLS with custom scripting. Reason for choosing The Nortridge Loan System Ability to customize to our business needs and have daily accrual and amortization processing. Review Source DC Danielle C. VP Data Analytics / Project Mgmt Financial Services Used the software for: 2+ years ### "Nortridge Eval" March 11, 2020 5.0 Our experience has been fantastic, especially the consulting team and core development team. The Nortridge team is truly a PARTNER with us not just another vendor. Everyone on the Nortridge team seems to genuinely care about our business model and our goals at both a high-and detail-level. Pros NLS is a very powerful tool flexible enough to customize through scripting at so many places to prevent user error and ensure data integrity. The Nortridge staff has been phenomenal during our setup and conversion. Cons We struggle with limiting what our users see. The software is so powerful and has so many options, but those options can be a little overwhelming our day to day users. More options to hide Core fields would make this easier for our users. Reason for choosing The Nortridge Loan System Overall flexibility, options to customize, and access to our own data and forms. Review Source SD Steven D. Sr. Project Manager Financial Services Used the software for: 2+ years ### "NLS System" March 10, 2020 3.0 The largest problems we are having as a licensed user of NLS is latency between using the application an it communicating with the server. The latency is the biggest complaint among staff, and there seems to be no readily available solution to fix this without going higher and higher up the chain of command. Pros The customization of the software was the key selling point for my company. It has a plethora of features, and I know that we are not using it to its full capabilities. Cons Customization feels like it has a barrier to entry. The programming languages are not made apparent up front, and the APIs documentation is difficult to find and sometimes lacking in detailed information. Reason for choosing The Nortridge Loan System Customization and integrations that would improve our business process. Review Source VR Verified Reviewer Vice President and Chief Information Officer Financial Services Used the software for: 2+ years ### "NLS Review" March 12, 2019 4.0 My personal experience with the Nortridge Loan System has been very positive. This experience includes direct communication with those within Nortridge who lead the development and consulting teams. They are all very professional, approachable and easy to work with. Pros \- Ease and flexibility of system configuration - Ability to integrate to other systems, extract data, etc. - Ability to customize workflows within the system Cons \- Sometimes functionality that your business doesn’t need can confuse new users Review Source SD Sharla D. Portfolio Manager Banking Used the software for: 2+ years ### "Craft3 feedback" March 10, 2020 4.0 I enjoy using the system though many others in my company are frustrated with the perceived limitations and the challenges with support. Pros The flexibility of servicing complex repayment structures. Cons The steep learning curve, not very user friendly and there is a gap between client support and user language. Review Source CK Chris K. Servicing Manager Financial Services Used the software for: 2+ years ### "NLS Review" March 12, 2019 4.0 Stop interest automatically even then though the maturity date is set. Pros User friendly for posting payment transactions. I like the new look in the switch NLS. Cons Each time you make a change, you are required to restart. Review Source AL ANH L. IT MAMAGER Financial Services Used the software for: 2+ years ### "FLEXIBILITY" March 10, 2020 4.0 Pros THE SOFTWARE IS VERY FLEXIBLE AND EASY TO CONFIGURE. IT HAS MOST OF THE FUNCTIONALITIES THAT AN AUTO FINANCING COMPANY NEEDS. Cons THE TASK FUNCTIONALITY. IT'S VERY SLOW WHEN LOADING A TASK Review Source LAH Lee Ann H. Port. admin Banking Used the software for: 2+ years ### "Nls" March 12, 2019 4.0 Good experience. Looked at other programs, chose to stay. Pros Functionality and flexibility of reports...and loan setup Cons Some reports need more options to add...more udfs Review Source CP Carl P. Manager Automotive Used the software for: 2+ years ### "Amazing" March 12, 2019 5.0 Pros The flexibility of the software across multiple portfolios Cons I don’t have one, seriously. The system is light years ahead of the competition Review Source DT Deborah T. Director of Lending Non-Profit Organization Management Used the software for: 1-2 years ### "The Nortridge Loan System Review" March 12, 2019 5.0 Very good. Good support, good tools like the videos and great training via WebEx. Our reps have been great. Pros Software includes a lot of functionality which, if we can use effectively, makes it replace the need for multiple software programs. Cons All of the functionality makes it a little complex when starting. Review Source RG Renee G. COO Financial Services Used the software for: 2+ years ### "NLS Review" March 12, 2019 4.0 Wonderful customer service. Pros Open environment. Customization options. Cons Accrural crashes. Speed of front-end user experience. Review Source nS naomi S. controller Financial Services Used the software for: 1-2 years ### "NLS review" March 11, 2020 4.0 Pros The flexibility is second to none. Most everything can be customized. Cons The flexibility can be overwhelming. It is pro and a con both. Review Source GL Gail L. HEAD OF PORTFOLIO SERVICES Financial Services Used the software for: 1-2 years ### "NLS" March 11, 2020 4.0 Pros FLEXIBILITY. VENDOR SUPPORT AND KNOWLEDGE. Cons COMPLEXITY MAKES SETUP A CHALLENGE TO MEET REQUIREMENTS Review Source MB Mike B. Vice President, Loan Operations Financial Services Used the software for: 6-12 months ### "A Base Case" March 12, 2019 3.0 Pros Overall easy use for end users, system is pretty straightforward, no major frills, functional Cons Lack of integrations; if you are using an add on that is outside of their scope you are largely out of luck Review Source DK Darren K. VP Automotive Used the software for: Less than 6 months ### "Nortridge for Loan Servicing" March 10, 2020 4.0 We are retiring an old legacy system, so a new system will be extremely helpful. Pros The restful API is going to really help our organization. Cons There are so many ways to accomplish things in NLS, it is very difficult to understand how to set up the system. Reason for choosing The Nortridge Loan System It solved more of our business issues than other systems. Review Source AM Anesu M. Director of IT Financial Services Used the software for: Less than 6 months ### "NLS System" March 10, 2020 4.0 We are trying to service our commercial loans and it doesn't do 30/360 Interest method....hard to get past this with all that it does.... Pros It is very detailed and covers a lot of servicing aspects. Cons It needs to be more GUI driven....I guess maybe because we have not used it a lot, we are still learning but it seems hard to know where everything is without learning it first. I also do not like the pricing structure....everything is billed for. I prefer an one price for everything so it is easier to budget Reason for choosing The Nortridge Loan System because it specializes in Commercial loans.... Review Source DP David P. Business Analyst Real Estate Used the software for: 6-12 months ### "The Nortridge Loan System Review" March 12, 2019 5.0 documentation is great to understand the set up process Pros ease of use, reporting great out the box Cons too many places to navigate, having to logout of system after changes are done Review Source NA Nikki A. Director of Dealer Funding and Treasury Management Consumer Services Used the software for: Less than 6 months ### "Nortridge for Loan Servicing" March 10, 2020 4.0 Pros Updated and automated services, user friendly Cons none yet, we are new to the system and have not gone live yet Review Source DT Dan T. Controller Consumer Services Used the software for: 1-2 years ### "Still learning" March 12, 2019 4.0 Positive operational but difficult to report and reconcile. Likely not using to full capability but don’t know what we should be doing differently Pros Accuracy - loan balances and transactional Dara is complete and accurate Cons Reporting capabilities -ease of use as well as length of time to create large data reports Review Source