# Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Gym Assistant Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews KK Kristin K OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I can easily find reports and information on members quickly and efficiently.“ June 13, 2025 LT Laleh T Nutritional Healing DoctorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I sold the gym and working remotely so the reason I am no longer using it is because I do not have a gym.“ June 27, 2025 MH Matt H OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to use good assist with door keeper and Proshop is great“ June 15, 2025 BE Bridget E Gym ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Gym Assistance incompatibility with some computer programs.“ November 8, 2024 EB Eric B Director of competitionHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also like the flexibility of plans etc. And the low on going costs.“ June 13, 2025 KH KayLynn H DirectorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Issuing refunds is near impossible in the system, it doesn't track accurately.“ August 22, 2023 EB Eric B Director of competitionHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “With a variety of employees, the simplicity makes it easy to traon new employees and minimize errors.“ June 13, 2025 AD Amanda D MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There is not a feature to handle the acceptance of insurance payments as a group“ August 22, 2023 ## Showing most helpful reviews Showing 1-25 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great gym software" October 12, 2020 5.0 It's been great, I've been using it now for 5+ years and it's been great. Pros The most pronounced feature this software has is it's ease of use and flexibility. Cons Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way. Review Source Response from BioLogic October 15, 2020 Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Review" June 16, 2025 4.0 Overall a great experience! They are constantly updated and adding new things. I would like to see an integrated app to go with their Bluetooth keycard access so members wouldn't have to have 2 different apps for the gym Pros Simple and does what we need. 24/7 access, automated billing, and the automated text on denied entry are all great benefits of Gym Assistant! No monthly fees is also great. Cons GateKeeper (24/7 access) sometimes has issues with connectivity and can run a bit slow. No ability to revoke an add-on access at a certain date so if someone just wants to add tanning for 2 months we have to manually remember and remove access so they aren't billed for it Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Kilo](https://www.capterra.com/p/10011551/Kilo/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Gym Assistant The price was much cheaper and as a fresh starting gym I didn't have much to work with. Review Source Response from BioLogic June 17, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad you find Gym Assistant Software "simple" and appreciate there are "No monthly fees." Also, our software development team is currently working on a new mobile credentials solution for the MemberConnect Elite plan, more news coming soon! We appreciate your business the past decade and beyond! - Gym Assistant MS Michelle S. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "A great Software" June 19, 2025 3.0 Gym Assistant is a great software for our center. Easy to use and move around to get to different tabs. Pros The customer service is great. Easy to use, really like the tabs to navigate around the application. Cons It closes out a lot. Freezes up, sometimes we have to restart application in the middle of entering a member. Review Source Response from BioLogic June 23, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad you find "The Customer service is great" and the software is "easy to use." The performance issues described sound like you may be operating an older computer with limited memory resources. We recommend upgrading to a new computer workstation with Windows 11, as well as upgrading your Gym Assistant software also. We appreciate your business the past decade and beyond! - Gym Assistant JY Julie Y. Owner Sports Used the software for: 2+ years ### "5 stars for GA. " June 25, 2025 5.0 Good. The employees are helpful. I wish there was an assigned person to me so I didn’t have to teach em about my gym every time we chat to problem solve. Pros Now that I know the system, I do like it. I wish I had received better training on it. I don’t think I’m using it to its fullest. Cons I’d like it to offer me debt collections option. I want it to collect the past due memberships. I’d like a you tube channel to train me on using it to its fullest. I’d like someone one the EAST coast to be available to call. I can’t always wait on California time. I’d like a conference or convention to learn more tips n techniques about GA and the advantages of using it over other programs. Switched from [ClubSystems Club Management Software](https://www.capterra.com/p/128165/Club-Management-Software/) It came with the gym when I bought it. I wasn’t willing to switch. Review Source Response from BioLogic June 26, 2025 Thanks for your feedback about Gym Assistant. We are glad that you find the software " Good" and our staff “helpful.” We appreciate your business the past few years and beyond! - Gym Assistant JG Jennifer G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We’ve used Gym Assistant for almost 20 years!!!!!!!!!!" June 23, 2025 5.0 It’s been great. We have used for almost 20 years, we would have changed at some point if we were not satisfied. Pros Ease of use. They continue to make the product better. Making changes as the fitness industry evolves. Cons We really don’t have anything we don’t like, however we would like to see Gym assistant be able to integrate with our Stripe billing. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Gym Assistant I liked the idea of purchasing the product outright without monthly payment and contracts. Review Source Response from BioLogic June 24, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you appreciate the "Ease of use" with the software and we have been able to keep you "satisfied" for so many years. We appreciate your longtime business the past two decades and beyond! - Gym Assistant MV Michael V. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "12 Years and loving it" June 18, 2025 5.0 Overall, my experience has been fantastic. We’ve have very few issues and any anytime there was it was very quickly handled. Pros The software works great and the support team is excellent. I’ve been using the software for 12 years and the consistent upgrades have been fantastic. Cons Automated text messages for membership renewals, and reminders would be great. I currently use outside third-party software for texting and emailing but having something integrated similar to EZ text and mail chimp be wonderful or being able to integrate the software Alternatives considered [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Reason for choosing Gym Assistant Ease of use and already familiar with the software Review Source Response from BioLogic June 19, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad that you find the "software works great and the support team is excellent." We appreciate your business for over a decade and beyond! - Gym Assistant ZB Zulema B. fitness ficility Health, Wellness and Fitness Used the software for: 2+ years ### "UFC review Bermuda" June 18, 2025 5.0 the help desk is always on time and efficient. which has allowed us to troubleshoot and stay up and running Pros client business forms and links easy to access and to share with them. updates have allowed the tabs to be best for all Cons not be able to have online payments internationally not being able to hook up a device on site just for clients Switched from [Quasar](https://www.capterra.com/p/142852/Quasar-eFX-platform/) this product is user friendly for daily use and has a great help desk Review Source Response from BioLogic June 20, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad that you find the software " is user friendly for daily use and has a great help desk." We appreciate your business for well over a decade and beyond! - Gym Assistant MC Max C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Review" June 13, 2025 5.0 Very satisfied with Gym Assistant. We have been using the software at all four locations for more than 10 years now. Pros Gym assistant continues to add more helpful elements of the software for our business. It’s nice to have all the elements all connected to each other (door watcher, gate keeper etc.) Cons I don’t have any complaints about Gym Assistant. It would be nice to have them continue the smart key options & offer them at a better rate. The rate per smart key is similar to buying physical keys right now. Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reason for choosing Gym Assistant Pricing & we’ve been satisfied ever since Review Source Response from BioLogic June 17, 2025 Thanks for your very positive feedback about Gym Assistant. We are glad you have been "Very satisfied with Gym Assistant." Also, our software development team is currently working on a new mobile credentials solution for the MemberConnect Elite plan, more news coming soon! We appreciate your business for over a decade and beyond! - Gym Assistant MH Matt H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best there is " June 15, 2025 5.0 Great people that are always available. I struggle setting up how I wanted everything to work but the ability to call I. and talk to knowledgeable help got be going in no time. Pros Great customer support. Good product that works seamlessly. The ability to use good assist with door keeper and Proshop is great Cons Little hard to setup without help. Navigating through some of the menus is difficult but with help it went ok. Review Source Response from BioLogic June 17, 2025 Thanks for your positive feedback about Gym Assistant. We are very glad that you appreciate the "Great customer support" of Gym Assistant Software. We appreciate your business over half a decade and beyond! - Gym Assistant DV Dawn V. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant has helped our small fitness center compete with larger fitness centers" June 13, 2025 5.0 We have been so happy with the Gym Assistant that we have never shopped around for another software product for our fitness center. Pros Technical support is great! Adding new customers is quick! We are a small fitness center with less than 250 active members. We can compete with other fitness centers because GA allows for 24/7 accessibility. Cons If it could be accessed remotely from my phone, I haven't found that feature yet. That is mainly because we are open 24 hours a day and sometimes members have not paid their monthly dues and can't get in until the next working day. Review Source Response from BioLogic June 17, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you find "Technical support is great!" Our MemberConnect digital services can handle member payments online and also opening the door remotely by the Admin. We appreciate your business over half a decade and beyond! - Gym Assistant SC Sharon C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We really like Gym Assistant " November 13, 2024 5.0 It’s been really great, honestly. My husband passed away and I’ve been running his gym since that time, May 27, 2023. I helped him once in a while behind the counter but I’ve learned a lot more about it over the last 18 months and I’ve really found it to be helpful. I know the rest of his team feels the same way. Thank you. Pros I like how we get so much information on each person, the number of visits the last time they checked in, how long they’ve been a member, we have the option of entering how much they paid the last time because we have a lot of discounts and it really helps us know what discount the person had. We can also see if they are a three month member or a month member or a six month member or a yearly member. It’s just been very helpful. Cons Well, I need to learn more about how to create reports. I love being able to see how many people came in during a day or a week or the past month or the past year, but I’d love to be able to print those out and have more understanding about how to use that feature. I also would love to know how to determine how many current clients we have. I can’t figure that out yet. Review Source Response from BioLogic November 13, 2024 Thank you for providing important feedback about Gym Assistant Software. You can always easily view your current member counts from Reports/Membership Summary/All Members. Our Sales Team will also reach out to you directly with information about upgrading your older Gym Assistant Software version. We sincerely appreciate your business for over two decades and beyond! - Gym Assistant AM Aimee M. Nurse Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Gym Assistant" November 15, 2024 5.0 It is a very good program for our center Pros being able to check members in and being able to print off usage reports Cons There is nothing that we do not like about gym assistant Review Source Response from BioLogic November 21, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "very good" for your wellness & rehabilitation center. We appreciate your business for over a decade now and beyond! - Gym Assistant KH KayLynn H. Director Recreational Facilities and Services Used the software for: 2+ years ### "Great baseline product, could use a few more features. " August 22, 2023 4.0 Gym Assistant takes your feedback and makes the program better. Pros You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles. Cons Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage. Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software a "Great baseline product". You might consider operating integrated payment processing to make the overall Billing process more efficient. We appreciate your business for nearly two decades and beyond! - Gym Assistant BH Beth H. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant meets all my needs" November 22, 2022 5.0 Overall the Gym Assistant system works great and customer service is very responsive. I should learn more about the new features. I am sure that I do not take advantage of all it has to offer. Pros The card swipe system manages the people who can get into the facility. It works great! Since purchasing Gym Assistant, I do not need to come back to the gym to lock up. As an add benefit, I know who has "checked in". If there were lights left on or a "mess" on the floor, I can get ahold of the members that were in the gym during that time. Our members also appreciate knowing that people who come into the gym are recorded members. Cons I have had the system for many years, but setting up the door swipe system was not easy. I needed to be an electrician in to help with the wiring. Reason for choosing Gym Assistant I do not remember all the products that I originally looked into. I am sure the reason I chose Gym Assistant was a combination of customer satisfaction and price. We are a small gym and could not afford an expensive tracking system. Review Source Response from BioLogic November 23, 2022 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "works great" and technical Support is "very responsive". We appreciate your business for over a decade and beyond! - Gym Assistant CC Cindy C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant should be your top choice!" November 2, 2021 5.0 We bought our first gym in 2016 and chose Gym Assistant because of it's value and simplicity. We have since added a second location with over 1,000 members along with a retail shop. Gym Assistant has been robust enough to grow with us. They continue to expand the product and the support has been outstanding. Pros I love the value that you get. From starting your first location with 100 members to expanding to multiple locations with 1,000+ members, Gym Assistant is robust enough to handle it. Easy to train new employees to add new members, ability for multiple membership packages, flexibility with monthly or daily billings. Point of sale add on for snack bars or retail merchandise is a great interface. Cons Could use a class scheduling module. Also, ability to have dual entry for the controllers, a fob and a 4 digit code for the keypad. Reason for choosing Gym Assistant Value, ease of use, expandability Review Source Response from BioLogic November 9, 2021 Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software good for managing your overall gym operations. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant TD Thomas D. Owner Sports Used the software for: 2+ years ### "4 Year user" September 10, 2023 4.0 Manages memberships, payments, product sales, and door entry well. Pros Simplistic and does all the basics pretty well. Cons Still a little on the basic side, wish had some more features, but with more features comes higher cost. Reason for choosing Gym Assistant Simplistic purchase up front option rather than subscription based. own product both hardware and software. Review Source Response from BioLogic September 11, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "manages memberships, payments, product sales and door entry well." We appreciate your business over the past several years and beyond! - Gym Assistant LT Lisa T. Health and Wellness Director Health, Wellness and Fitness Used the software for: 2+ years ### "Membership renewals" August 31, 2023 3.0 Pros That is tracks what time people come in. Cons I would like to specify what kins of memberships to send renewal notices to. Review Source Response from BioLogic September 1, 2023 Thanks for your critical feedback about Gym Assistant. You currently have an active Support subscription and we will have our Support Team reach out to gladly offer assistance with sending renewal notices to members by using the custom Reporting tool in the software. We appreciate your business for over a decade now and beyond! - Gym Assistant GO Gerry O. Centre Manager Sports Used the software for: 2+ years ### "Gym Assistant " September 6, 2023 5.0 Great experience from a great and well supported software CRM Pros This is a great CRM package at an affordable cost, full of really relevant features. We have been used the software since around 2008 and the regular updates and new features show the the Gym Assistant team really focus on their Customers and their changing needs. Cons Would love to be able to customise for a European market terms such as delinquent , terminated etc to more appropriate words used in Ireland. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "great", "affordable", and "well supported". We appreciate your business for well over a decade and beyond! - Gym Assistant KP Kim P. Owner , trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Small gym using gym assistan daily" August 22, 2023 5.0 Great staff. Easy to install and learn Pros Easy to install and learn. Very friendly staff Cons Price to keep customer service was tooHigh for us Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software easy to use and backed by "very friendly staff." We appreciate your business for nearly a decade and beyond! - Gym Assistant DV Drew V. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Best software without subscription" October 16, 2020 5.0 Overall it's great! Most daily tasks are easy to handle. It's integration with credit card processors is great. I don't use their door controller system or their check in system but it would make things even simpler. Customer support is excellent, even if you have to leave a message sometimes. Gym Assiant developers adapted quickly when covid hit. They updated their software to include features for our new gym worlds. By the time my gym was able to reopen they already had new features in place. Pros No subscription model. Once you purchase the software, you own it. Cons There's a learning curve for more advanced features. Renewing a contract after an extended leave, or adding family members in the middle of a billing period, etc usually required a call to \[SENSITIVE CONTENT HIDDEN\] to clear it up. After 5 years of using it, I still fumble around occasionally. I will say that it does allow for nearly unlimited customization and is very powerful, but sometimes you have to get creative with it. Reason for choosing Gym Assistant No subscription. Review Source Response from BioLogic October 23, 2020 Thank you for your valuable feedback about Gym Assistant. Correct, our price model is "You buy it, you own it!", there are NO monthly fees to operate our software. We are glad you found our recent improvements valuable related to COVID-19 including the now available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business - thank you ! Gym Assistant VB Vicki B. Wellness Center Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Overall excellent product." November 16, 2022 5.0 Excellent Pros Ease of use and great support team. Once set up, gatekeeper is amazing. Cons Online portal needs some tweaking to make it easier for people to access accounts already made to prevent duplication of memberships. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use backed by a "great Support Team". We are continually updating our Online Member Portal feature, your suggestion is noted. We appreciate your business over the past several years and beyond! - Gym Assistant KA Karla A. Gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do it all software for easy gym management" September 5, 2019 5.0 Overall this has been a great experience. The ease of use was most astounding and the few times that I needed assistance it was fast and helpful. I can look to see my financials with a couple keystrokes. I can monitor usage without being there. I love this software! Pros It was so user friendly especially for a minimalist technology user. It tracks members, payments, dates and times of use. It gives me flexibility for different types of memberships and punch cards. I would recommend this product ( and have) to anyone starting out in the gym business. I was new to the business when I started and this was a business saver for sure. It tracks financials daily, monthly and yearly that help at tax time. Gym Assistant has allowed me to operate my 24/7 gym without much overhead. I can track usage without being present. Thank you Gym Assistant! Cons The only difficulty I had was on set up with my door mechanism. I hadn't understood that I needed to purchase that from a different source. Reason for choosing Gym Assistant I can't remember the other products but I feel like the overview sold 1/2 of it and dumb luck the other 1/2. Review Source Response from BioLogic September 6, 2019 Glad to hear your satisfaction with Gym Assistant software. We look forward to continue to serve your business. Thank you - Gym Assistant SP Stephen P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A++ Gym management software and customer support " September 5, 2023 5.0 Overall, great experience. Pros Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support. Cons If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us. Review Source Response from BioLogic September 7, 2023 Thanks for your very positive feedback about Gym Assistant. We are glad that you find Gym Assistant "A++ Gym management software and customer support." Also, our Software Development Team is currently working on your wish list, so new features start getting released towards end of year, stay tuned... We appreciate your business over a decade and beyond! - Gym Assistant CS Cody S. Owner Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Efficient and affordable Gym Software" November 16, 2022 5.0 Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of my business. Pros I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records. Cons I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs. Review Source Response from BioLogic November 18, 2022 Thanks for your positive feedback about Gym Assistant. We are glad that you are "very satisfied" with our simple and easy to use software. We appreciate your business over these several years and beyond! - Gym Assistant CG Cynthia G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Essential for Insurance Billing" November 18, 2022 5.0 Great! Pros I like the ease of use of this software. It is quick and easy for me to create my monthly billing reports for all of those members who happen to be covered by insurance. Cons At times I struggle to figure out how to create different reports, but a quick call or message to tech support usually results in a timely resolution. Review Source Response from BioLogic November 22, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and our technical Support Team responsive. We appreciate your business for nearly 2 decades and beyond! - Gym Assistant Talk to a Capterra advisor for free and get results within 15 minutes.