# rezStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is rezStream the right Reservations solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews --- rezStream 4.7 (118) [View alternatives](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of rezStream Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews TC Teresa C OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Just enough structure and reporting capabilities; great price for service provided; ease of use for any user.“ October 30, 2025 VP Vicki P Manager for 15 years; just retired but still do marketing for hotelsHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “When you try to print out a report the font size comes out miniscule.“ September 11, 2023 JC Joanne C Hotel Operations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “RezStream works well for our boutique hotel.“ October 31, 2025 SR Samuel R Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The inability to charge credit cards automatically at the time reservations are made, and avoid having that being done manually by our staff. “ December 19, 2022 CB Chrystal B ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations.“ June 10, 2025 KD Kimberly D OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Doesn’t integrate with every other platform we use.“ June 9, 2023 MA Michelle A ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We don’t use all channels but I had a very easy onboarding experience.“ March 5, 2026 KJ Katheryn J General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map.“ December 6, 2022 ## Showing most helpful reviews Showing 1-25 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner / Manager Used the software for: 6-12 months ### "Straight forward use. Nice features. More costly than other products but worth the additional." June 9, 2018 5.0 Pros Love the rebooking function. We were able to import customer base from QuickBooks which made initial startup easy. Cons Need more templates for letters e-mails to assist user in learning this part of product. This is a great part of the product that can promote customer relations. Review Source RM Roger M. Innkeeper Leisure, Travel & Tourism Used the software for: 1-2 years ### "Rezstream for a small Bed & Breakfast" January 24, 2024 5.0 Pros Great support staff that walked me through the initial onboarding, and have been very helpful since when I have encountered any issues or concerns. Cons So far nothing major has come up. A minor nitpick is the number of emails from a simple inquiry due to their call ticket system, but better that they have a call tracking system. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream I felt it offered the best value for the cost. It was not the lowest cost nor the highest. Plus Rezstream offered marketing services, which I added after about 6 months. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) I needed a better interface for mobile customers, and integrated card processing to eliminate the number of times I was entering duplicate data. Review Source Response from rezStream January 25, 2024 Thank you for such a detailed review, Roger! We are so happy to hear that things are going well. We appreciate your feedback on our ticketing system as well. I will pass along that feedback to see if there's anything that we potentially could do to eliminate an email or two. But you are right, maybe more tracking is better than no tracking at all! Thanks again for your review and let us know if you need anything in the future. KW Kimberly W. Head Housekeeper Hospitality Used the software for: 2+ years ### "Iv'e been using Rezstream for approx. 2 yrs " June 10, 2018 1.0 Very easy to see the check ins and outs for the day Pros As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy Cons I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use Review Source AR Anela R. Reservation Supervisor/Office Manager Hospitality Used the software for: 2+ years ### "Easy is Better" February 22, 2023 5.0 It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic. Pros The ease of contacts, the ability to merge, the system picks up when they happen. Cons Little things that can transpose, such a hold on a room, to convert to an actual booking without releasing the hold and starting all over with a booking. You take the chance of it getting booked under your nose if you are not careful. Reason for choosing rezStream It was researched by our \[sensitive content hidden\]. We were on the previous PMS and it was not producing what we needed based on how we operate with privately owned units. Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Usage of inventory ~ ability to see more, website set up, just to name a few. Review Source Response from rezStream February 23, 2023 What a great review Anela. So excited that someone that's been in the industry for 40 years thinks our software is great!! I am happy to hear that by making the switch, it has made things easier for you. I am going to have our team reach out to try to better understand the issue you mentioned in the con. Thanks again for the review! EH Ernest H. Front Desk Receptionist Hospitality Used the software for: 2+ years ### "A Simple Hospitality System" November 23, 2021 4.0 Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse. Pros The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works). Cons An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) You guys changed from a "local server," for keeping data, to the cloud. Review Source Response from rezStream November 24, 2021 Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day! LL Lori L. Reservation Manager Hospitality Used the software for: 2+ years ### "Very User Friendly" November 12, 2021 5.0 From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for. Pros The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up. Cons RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of. Reason for choosing rezStream Cost. Switched from [Reservation Master](https://www.capterra.com/p/119186/Reservation-Master/) While at a conference and talking to other colleagues, then visiting with RezStream and getting a tour of the software we thought this would be a good change for us to ultimately begin to take online bookings. Review Source Response from rezStream November 16, 2021 Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer! JJ Julia J. Owner/Operator Hospitality Used the software for: 2+ years ### "Perfect for our cabin resort!" November 22, 2022 5.0 Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch. Pros Ease of use for ourselves making reservations and now for guests making their own online reservations! There is enough information without taking too much time. It is presented in a way that is straightforward enough for our guests. We have used RezStream Cloud for 5 years, but RezStream software has been used by this business for 10+ years! Cons The few cons that there are to the software end up being resolved at some point by the developers....they respond to feedback of what is needed by us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing rezStream Cloudbeds recently talked to me about their product. They would be over twice as much as RezStream's monthly fee for our business. It made me even more grateful for the product that RezStream offers! Review Source Response from rezStream November 28, 2022 Thank you Julia for the wonderful review. We try hard to provide an excellent software platform that provides value for small to medium-sized properties. It sounds like we've done just that for you. As always, keep the suggestions coming! AB Ashley B. Management Hospitality Used the software for: 2+ years ### "Rezstream is unmatched" April 26, 2023 5.0 Pros The system is very easy to use. The customer support is unmatched. They don't try to sell you on things that they don't offer. They are constantly trying to update and be better. Cons I don't think there is anything I don't like about Rezstream. I will be very happy once it is officially an all in one platform. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing rezStream Cloudbeds is the worst! Their customer support can't help with anything. They sold me on things that they didn't actually offer. Review Source Response from rezStream April 27, 2023 Thank you, Ashley, for the wonderful review! I am happy to hear that you see our progress and continue to strive to be the best, and easiest platform on the market! As always, let us know if we can do anything else for you and thank you for being a rezStream customer! SK Sherrie K. Owner Hospitality Used the software for: 2+ years ### "Good solid pms plus emarketing and website design all from one source." April 26, 2022 4.0 Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design. Pros Dashboard, occupancy map, and integrated credit card processing. Cons Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[innRoad](https://www.capterra.com/p/135307/innRoad/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream Functionality for price plus offerings for emarketing assistance and website design. Review Source Response from rezStream May 5, 2022 Thank you for your review Sherrie. We appreciate the feedback and do listen to customers. Some of the things you mentioned are being actively worked on. keep letting us know how we can improve! WT Will T. Proprietor Hospitality Used the software for: 1-2 years ### "Satisfied with RezStream" February 2, 2024 5.0 We really enjoy the personalized customer support and fast response times from real human beings. Pros Ease of use, intuitive design, and excellent customer support. Cons Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing rezStream We didn't feel the other options were superior to RezStream, and they were often more expensive. Review Source Response from rezStream February 6, 2024 I love this review, Will. Thank you so much for the detailed information. We really strive to provide the best possible support and happy to see that it shows. Keep requesting features/needs, I promise we pay attention! Thanks for being a wonderful rezStream customer! DD Dana D. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "rezStream has been great for our business." April 19, 2022 5.0 With the exception of the credit card information issues, our experience with rezStream has been awesome. I love the fact that we can call a phone number for technical support and talk with someone knowledgeable with no language barriers. They always resolve any issues we have. Pros We have used rezStream for years. Several years ago we switched over to the cloudbased system. Our database was transferred to the new system and we have been on it ever since. The cloud based system is expensive, but it is much safer because the data is stored in the cloud and we don't have to worry about backing up our system any longer. Cons I like the fact that it integrates with Booking.com and Expedia and that works pretty well. The part that I HATE about rezStream is the credit card part. We have to pay a separate fee for a service to store the credit card information for the reservations from the 3rd party booking sites like Expedia and Booking.com. We also have to pay for storing the credit cards on the reservations that we book over the phone and the ones that are booked on our rezStream site. It is expensive and complicated to extract those numbers if the customers do not pay in person. The required cvv codes are only stored for a short time and many times when we need to use the information it has already disappeared, making the credit card information useless. There are also authentication codes that must be sent each time trying to log onto the credit card storage programs. They are sent to my cell phone. If I am not in the office, I have to try to reach my staff to give them the code before it expires. It is a huge pain in the rear. It is so inconvenient that I have considered dropping the bookings from the 3rd party sites altogether. Between the fees from those sites, the fees for storing card information and the charges we miss due to missing credit card information, I am not at all certain it is worth it. There absolutely has to be a better way to handle the credit card information. Reason for choosing rezStream We did not consider any other products because our staff was already trained on rezStream. Review Source Response from rezStream May 5, 2022 Thanks for the review Dana. we do offer a much more seamless solution for the credit cards so be sure to reach out and we can talk about that. We appreciate the feedback and glad you are happy overall with rezStream Cloud! GW Gloria W. Property Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "RezStream takes good care of our small business " March 14, 2023 5.0 RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers. Pros Ours is a mom and pop shop. Whenever we have a question or need, we email support and get almost immediate response. (They're in Colorado, nice over the phone.) Cons Wanting to analyze past time periods, we have not found their "Reports" to work well. But our business is unique in some ways. Switched from [Track Vacation Rental PMS](https://www.capterra.com/p/156170/TRACK/) Pricing and service. Review Source Response from rezStream April 26, 2023 Thank you for the kind words, Gloria. We are a small business and LOVE working with other small to medium sized independent properties like yours! I'd love to learn more about your report requests when you have time. Feel free to email us anytime. SH Stephen H. Owner/General Manager Hospitality Used the software for: 2+ years ### "The RezStream Cloud is a great property management system (PMS)." October 8, 2020 5.0 I have no complaints about RezStream over the 15 years that I have used their products. All the RezStream staff since 2005 and to date were professional, courtesy and a pleasure to work with, whether you need help in marketing, website design or to solve an issue they are always there to help. There are other PMS companies out there that offer all the bells and whistles yet when it comes time to get support when you need it most, good luck trying to get a quick response. You are in good hands with RezStream. Pros I have been with RezStream since 2005 and worked with \[SENSITIVE CONTENT HIDDEN\] who at the time was a \[SENSITIVE CONTENT HIDDEN\] of RezStream. I have used both RezStream Pro PMS and then switched over to the RezStream Cloud PMS in 2017. The RezStream Cloud is very user friendly and easy to learn. We can train our front desk staff very quickly in a few days which is a major plus. Not only is the RezStream Cloud a great PMS, the RezStream support team is fantastic. When they switch us over from the Pro version to the new Cloud system the transformation was flawless. The RezStream Cloud can interface with your booking engines both website and OTA partners and credit card processing making this a fully functional hotel property management system. After the first year of using the RezStream Cloud, I asked my staff for their opinion on using the new RezStream cloud PMS compared to the old RezStream Pro PMS. Everyone of my staff members did not hesitate to say that the new RezStream Cloud PMS was great, it was so easy to use. They too commented that they were able to process a reservation, a check-in, or a check-out much faster and more accurately then before. Cons In the begining of the RezStream Cloud was lacking reports, I needed better detailed reports for our particular needs. After about 6 months they rolled out a new updated version of the Rezstream cloud which I was then able to create the reports that I needed. Review Source Response from rezStream November 17, 2021 Thank you for the wonderful review and for being such a long time customer of rezStream. As always, please let us know if/when you need any help! kL kelley L. co-owner Hospitality Used the software for: 2+ years ### "Long-Term Customer Applauds Rez Team" August 14, 2023 5.0 Have been a customer since (prior to 2005) and have looked at other options, but the customer team is always willing to help and look for ways to improve. We just need to make sure the products and back-end navigation keeps ahead of or with competitor products. Pros The Rezstream cloud-based system and can use anywhere, anytime, which makes things much easier when not onsite at the property. Cons Some functions such as POS buttons/options not available. We have a gift shop, dining room and it all needs to integrate into one system. Review Source Response from rezStream August 16, 2023 Thank you so much, Kelley, for your wonderful review. I am glad to hear that you love the support staff and the help we've been able to provide. We love feedback so we'll be reaching out to make sure you are taking full advantage of our software and available add-ons, etc. You can always reach out to support@rezstream.com for support or customersuccess@rezstream.com for feedback, etc. Thanks again for being a loyal rezStream customer. TH Tina H. Owner Hospitality Used the software for: 1-2 years ### "Resort owner" September 21, 2023 5.0 Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners! Pros How simplistic the program is and customer service Cons The only thing I would say is, I would like to be able to have the option of texting my guests without an additional cost right on the people tab. and to be able to send mass of text or email (letter) and to add a document from my person files to all currently active guests! Review Source Response from rezStream September 25, 2023 Thanks for the awesome review, Tina! We strive to make a simple, yet powerful reservation system so glad that you are benefitting from that. We also appreciate the feedback. Stay tuned for upcoming releases and as always, let us know if we can help in any other way! DM Daniel M. Owner Hospitality Used the software for: 2+ years ### "Excellent software" February 4, 2024 5.0 Pros All features and the cooperation with the people at rezstream Cons Noting that we are not happy with! All perfect Review Source Response from rezStream February 7, 2024 Thanks Daniel! We love hearing this feedback. We are working hard to keep the new features coming and glad you feel it is "all perfect"! Let us know if we can help at all and thank you for being a loyal rezStream customer! EP Eva P. Operations Manager Hospitality Used the software for: 2+ years ### "Excellent Booking Engine & Property Management System!!" June 1, 2023 5.0 Love working with the rezStream team! Pros Easy to use, intuitive system. Easy to learn for beginners. Cons Nothing. We use it at both our properties (one with 16 rooms & one with 19 rooms) and are very pleased with it. Review Source Response from rezStream June 2, 2023 Thank you for the awesome review, Eva! I am glad you are enjoying the ease of use and intuitiveness of the system. I'll be sure to share with our developers since that's their goal! Thanks for being a great customer and as always, let us know how we can help in the future! SC Summer C. Reservation Manager Hospitality Used the software for: 2+ years ### "Best PMS System for small to medium hotels" January 27, 2023 5.0 Excellent experience, I have reviewed many PMS over the past 20 years and Rezstream is by far the best for our needs Pros I love the ease if use, custom field options, and excellent customer service. Cons The booking engine could be prettier to the eye Reason for choosing rezStream Customer support, ease of use, and customization options Review Source Response from rezStream February 1, 2023 Thanks, Summer for taking the time to write such a great review of rezStream Cloud. Nothing makes us happier than seeing our customers happy and enjoy using an easy-to-use software system to run their properties. A new booking engine is on our roadmap so thank you for that comment. We look forward to continuing to provide top-notch service and let us know if we can do anything else to help! MR Melanie R. Managing Member Hospitality Used the software for: 2+ years ### "Highly recommend " November 13, 2021 5.0 Excellent Pros Excellent support Connection to online booking sites makes our job easier Easy to learn and use Reports Cons Not really any cons to report at this time, the RezStream team is very proactive so whenever there is something that can improve the software they are diligent about getting it on their “to do list” Review Source Response from rezStream November 17, 2021 Thank you for your review and for being a rezStream customer Melanie! We're glad you are enjoying the software. As always, we're here to help when/if needed. SS Sandra S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Quality Product for Reservation System" February 10, 2023 5.0 The support staff is amazingly helpful. (Marketing, Programming) Pros Customer find the software easy for booking. User friendly for Guest Services Cons Would like to see housekeeping/maintenance program integration. Would be nice to be intergrated to QB.Reports more user Friendly. Review Source Response from rezStream February 13, 2023 Thank you for the awesome rating and review Sandra. I'm glad that you find the system easy to use and that our support team is amazing! Thank you for the "cons" as well and I'm glad to know they are all things that we are working on. Watch out for a Quickbooks integration sooner versus later. Thanks again and we're so happy to have you as a customer. CM Casandra M. owner Hospitality Used the software for: 2+ years ### "Easiest, best software to work with! " November 28, 2022 5.0 So happy I went with rezStream!!!! Never switching to another! Pros Very easy to use and when I don't understand how something works the response from a represenative is amazing!! Cons Everything is very well laid out for easy use! Review Source Response from rezStream November 29, 2022 What an amazing review Casandra. Thank you so much for the love! Nothing makes the rezStream team happier than helping our customers. Thank you for being a loyal customer and as always, please let us know what we can do to help in the future. NB Nancy B. Operations Manager Hospitality Used the software for: 2+ years ### "Love RezStream" November 22, 2022 5.0 Very happy Pros Easy to use, and we have never double booked guests. Cons Some things are complicated to figure out. Reason for choosing rezStream The ease of bookings Review Source Response from rezStream December 15, 2022 Thank you, Nancy! We appreciate you taking the time to give us a review. I'm so happy to hear you love rezStream. Please let our team know when you find things that are difficult because we can help possibly find easier ways to do it using the flexible interface. Thanks again and Happy Holidays! MM Mollie M. Front Desk Manager Hospitality Used the software for: 2+ years ### "Great Software" April 19, 2022 4.0 Pros Easy to use, has all necessities for our business. Cons I would love to see more customization in the emails that we can send to guest. Attaching a PDF would be helpful! Review Source Response from rezStream May 5, 2022 Thanks for the review Mollie. Make sure you reach out and provide our team with more specifics on the customizations of the emails. We're glad you love the software though! Thanks again. VH Veronica H. Hotel Manager/ Front Desk Hospitality Used the software for: Less than 6 months ### "The Ease of Rezstream " August 4, 2023 5.0 I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it Pros Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs. Cons The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code system Review Source Response from rezStream August 7, 2023 Awesome review Veronica, we appreciate it! I am glad you find the program simple with a lot of customizations available. That is exactly what we intended when the developers built the system. Thank you for being a wonderful rezStream customer and as always, reach out to the amazing support team if you need anything! JL Jamie L. Manager Hospitality Used the software for: 2+ years ### "My Experience with Rezstream Cloud PMS" October 2, 2020 4.0 The best benefits to this experience with Rezstream Cloud PMS is the support behind the scenes. Whenever we request assistance, the team replies and assists in a timely manner. Which our business is time sensitive so we appreciate this feature very much. Pros Once you get familiar with the software you find ways to get from place to place easily. There are more security steps which I appreciate it. Cons With the changing of passwords frequently, I have a difficult time to save my updated passwords on my laptop as we work from home. It is not a problem on my desk top to remember my updated PW however that feature doesnʻt transfer to my lap top? Review Source Response from rezStream November 16, 2021 Hi Jamie. Thanks for the review and for being a rezStream customer. Since rezStream is a cloud based system, the password is the same no matter what device you are signing in from. Please reach out to support if you need any help. Thank you! Similar Products Featured